Carrier Connect User manual

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CARRIER CORPORATION ©2017
A member of the United Technologies Corporation family · Stock symbol UTX · Catalog No. 11-808-579-01 · 11/3/2017

Verify that you have the most current version of this document from www.hvacpartners.com or your local Carrier
office.
Important changes are listed in Document revision history at the end of this document.
CARRIER CORPORATION ©2017. All rights reserved throughout the world. i-Vu is a registered trademark of Carrier
Corporation. All other trademarks are the property of their respective owners.

Contents
What is the Carrier Connect™ Wi-Fi Thermostat?..................................................................................................... 1
Specifications ........................................................................................................................................................1
Wiring the Carrier® Connect™ Wi-Fi Thermostat ..................................................................................................... 2
To wire the thermostat to equipment................................................................................................................2
To wire and mount the thermostat....................................................................................................................7
To connect a remote input (sensor or contacts)..............................................................................................9
Registering and setting up a mobile device for enhanced access........................................................................12
Using the Connect website or app .................................................................................................................. 13
Configuring the system .............................................................................................................................................16
To configure advanced SYSTEM SETTINGS.................................................................................................... 17
Operating your system using the Carrier® Connect™ Wi-Fi Thermostat ..............................................................23
Occupancy........................................................................................................................................................... 23
Supply fan ........................................................................................................................................................... 23
Cooling................................................................................................................................................................. 24
Econ enable ........................................................................................................................................................ 24
Heating ................................................................................................................................................................ 25
Dehumidification ............................................................................................................................................... 25
Humidification.................................................................................................................................................... 26
Filter status......................................................................................................................................................... 26
Holidays............................................................................................................................................................... 26
Using the Carrier® Connect™ Wi-Fi Thermostat's screens ....................................................................................27
HOME ................................................................................................................................................................... 27
SETPOINT ............................................................................................................................................................ 28
MODE ................................................................................................................................................................... 29
SETTINGS ............................................................................................................................................................ 29
HUMIDITY ............................................................................................................................................................ 29
FAN....................................................................................................................................................................... 31
PROGRAM........................................................................................................................................................... 31
HOLIDAY .............................................................................................................................................................. 32
BANNER............................................................................................................................................................... 32
DATE and TIME ................................................................................................................................................... 33
SOFTWARE screen and BACKLIGHT screen .................................................................................................. 33
ADVANCED.......................................................................................................................................................... 33
FILTER.................................................................................................................................................................. 34
LOCKOUT ............................................................................................................................................................. 34
CLEAN .................................................................................................................................................................. 35
LOG....................................................................................................................................................................... 35
STATUS ................................................................................................................................................................ 35
SERVICE............................................................................................................................................................... 36
Installation test..........................................................................................................................................................37
Troubleshooting .........................................................................................................................................................38
Outputs based on demand and configuration .............................................................................................. 38
Fault definitions ................................................................................................................................................. 39
Recovering from a power outage.................................................................................................................... 40
Document revision history ........................................................................................................................................41

Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 1 All rights reserved
The Carrier® Connect™ Wi-Fi Thermostat (Part #33CONNECTSTAT) is a thermistor-based wireless thermostat that
can sense a 10k type-2 OAT or a remote space or return air sensor and can control up to 4 heating and 3 cooling
stages.
The Carrier® Connect™ Wi-Fi Thermostat package includes:
•Thermostat
•Wall Plate - Accessory to cover 4x2 electrical box mounting
•Mounting Hardware - 2 screws with drywall anchors and one security screw
•Remote Sensor Pigtail - RC PN TX-2WRC05 (pack of 5 UTEC P/N 912-060140-2-R)
•Quick Start Guide - Catalog No. 11-808-575-01
Some of the features:
•Supporting standard air conditioning and heat pump rooftop and split units
•7-day scheduling with up to 4 periods per day
•Holiday scheduling
•Full-color touchscreen that’s easy to navigate
•Remote programming and monitoring using secure Apple® or Android® mobile app or Web portal
•Text and email service alerts
•Automatic software updates via Wi-Fi
Specifications
Power requirements
24 Vac +/- 10% @ 3 VA
Environmental
operating range
32° to 104°F (0° to 40°C), 10 to 95% relative humidity, non condensing
Mounting
Standard 4x2-in. electrical box using the 6-32 x 1/2" mounting screws provided
Overall dimensions
Width:
Height:
Depth:
3.525 in. (90 mm)
2.524 in. (64 mm)
0.83 in. (21 mm)
Listed by
FCC Part 15, Subpart J compliant
What is the Carrier Connect™ Wi-Fi Thermostat?

Wiring the Carrier® Connect™ Wi-Fi Thermostat
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 2 All rights reserved
To wire the thermostat to equipment
Packaged Rooftop Units
Wiring the Carrier® Connect™ Wi-Fi Thermostat

Wiring the Carrier® Connect™ Wi-Fi Thermostat
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 3 All rights reserved

Wiring the Carrier® Connect™ Wi-Fi Thermostat
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 4 All rights reserved
Dual fuel systems (Furnace and heat pumps)

Wiring the Carrier® Connect™ Wi-Fi Thermostat
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 5 All rights reserved
Air Handler or DX Coil/Heat Pump split system
Water Source or Non-Carrier Heat Pump

Wiring the Carrier® Connect™ Wi-Fi Thermostat
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 6 All rights reserved
Air Handler or DX Fan Coil/AC Split System

Wiring the Carrier® Connect™ Wi-Fi Thermostat
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 7 All rights reserved
Hydronic Fan Coil
To wire and mount the thermostat
1 Turn off 24 Vac power at the equipment circuit breaker or the system switch.
2 Place the thermostat base against your wall to mark drill holes.
NOTE To cover a horizontal 2" x 4" electrical box, install accessory wallplate.
3 Drill the anchor holes or use existing holes to mount the wallplate.
○Drywall — Drill 3/16” hole for the anchor.
○Plaster — Drill 7/32” hole for the anchor.
4 Pull wires through opening in base.

Wiring the Carrier® Connect™ Wi-Fi Thermostat
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 8 All rights reserved
5 Attach the base to the wall with the provided screws.
6 Straighten the wires and match your wire configuration to the terminals on the base.
7 Connect each wire individually by pushing down on the color-coded quick connect tab, inserting it into the
connector opening, and then releasing the tab.
8 Attach the thermostat face by aligning it with the hinge guide on top of the back.

Wiring the Carrier® Connect™ Wi-Fi Thermostat
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 9 All rights reserved
9 Turn on the 24 Vac power. The thermostat displays the HOME screen. See HOME (page 27) for details.
10 Configure your system as described in this document.
To connect a remote input (sensor or contacts)
NOTE Use the specified type of wire and cable for maximum signal integrity.
Power
N/A
Description
Stranded, twisted pair
Conductor
If < 100 ft (30.5 meters) 22 AWG, unshielded
If > 100 ft (30.5 meters) 22 AWG, shielded
Maximum length
500 feet (152 meters)
Insulation
Plenum rated

Wiring the Carrier® Connect™ Wi-Fi Thermostat
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 10 All rights reserved
Match wire colors when connecting thermostat to sensor.
Wiring for space temperature sensor averaging
4 sensors

Wiring the Carrier® Connect™ Wi-Fi Thermostat
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 11 All rights reserved
9 sensors

Registering and setting up a mobile device for enhanced access
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 12 All rights reserved
Downloading the Connect™ App provides enhanced access to your device. 7-day programming is only available on
your mobile device. The Connect™ App is available for Apple IOS® at App Store® or at Google Play® for Andriod
devices. Search for Carrier Connect™ Thermostat.
NOTE Device compatibility: Apple IOS® 7.0 or later or Android 4.2 or later
1 After downloading Connect™ App, select USER SETUP and Register New Account.
NOTE You can also register new accounts using the website connectstat.carrier.com.
2 Enter an email address that you can access on your mobile device and receive the confirmation email to
complete the registration process.
3 Select SETUP NEW THERMOSTAT and follow the Connect™ App instructions.
4 After registering the thermostat, enter servicing contractor's name and phone number on the SERVICE INFO
screen.
5 On the THERMOSTATS screen, select the thermostat from list and the mobile app's HOME screen appears.
Registering and setting up a mobile device for enhanced access

Registering and setting up a mobile device for enhanced access
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Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 13 All rights reserved
Using the Connect website or app
After you register for an account, you can access the thermostat by using the app directly or through the Web at
connectstat.carrier.com.
You can:
•Monitor the thermostat operation
•Set up occupied and unoccupied (holiday) schedules
•Adjust setpoints
•Share thermostat access with other users
•Create groups of thermostats that you have registered
•Create groups of thermostats that other owners have shared with you
•Get online product information
•Find local dealer support
To navigate
•On a touchscreen device, use any of the following:
○swipe the screen
○tap the arrow on the side
○tap a dot on the bottom of the screen on either side of the HOME button
•On a non-touchscreen device, click on the gray arrow on either the side of the screen.
•You can press or click to access the following drop-down menu:
○My Systems
○My Account
○Shared Systems
○Product Information
○Find and Expert
○Logout
1 After logging in, a list appears of thermostats that you have registered and that have been shared with you.
2 Click the CONFIGURE button .

Registering and setting up a mobile device for enhanced access
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 14 All rights reserved
3 Swipe or click to navigate to the SETTINGS screen.
NOTES
○Navigate by clicking or pressing the buttons such as SETPOINTS, FAN, PROGRAM, etc..
○Grayed out function buttons indicate that feature is not being used on the thermostat.
Screens
Use to...
SETPOINTS
Adjust the occupied and unoccupied setpoints by selecting each temperature.
FAN
View and modify fan settings.
•The default setting for fan operation is AUTO for both Occupied and Unoccupied periods.
When operating in AUTO MODE, the fan only runs when there is an active heating or
cooling demand.
•When you select ON, the fan runs continuously, except during the Blower On Delay when
a heat cycle is starting. There is a 30-second minimum on/off timer when changing the
FAN MODE.
NOTE The following selections are not available if the thermostat has been configured for non-programmable
operation.
HUMIDITY
Adjust the thermostat's humidify and dehumidify setpoints.
PROGRAM
You can:
•Set Occupied and Unoccupied start times, depending on the configured number of
periods and the user’s security level.
•Select the time at the bottom of the screen to adjust the start or stop time of each
period in 15 minute increments.
•Select Copy to apply that schedule to other days of the week.
•Adjust the setpoints for each period.

Registering and setting up a mobile device for enhanced access
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 15 All rights reserved
Screens
Use to...
HOLIDAY
Set HOLIDAY (same as Unoccupied) periods with the following options:
•Length of time from 1 to 365 days
•Same day of each week of the month
•Specific day of specific week(s) of the month
NOTE Requires advanced security level to edit these settings
•Select +ADD HOLIDAY to the add start month, day, and number of days.
•Select ADVANCED to configure same day of each week(s) of that month.
•To delete a holiday on the:
○Mobile app - swipe the selected holiday to the left and select Delete
○Web app - select xon right side of the holiday
SETTINGS
Enter the name and location of the thermostat for the user’s reference. The user can enter
an email address for alerts and a mobile phone number to receive text alert messages.
NOTE Requires advanced security level to edit these settings.
ALERTS
Displays a list of alerts that have been flagged in the thermostat.
SERVICE
Displays the name and phone number of the service company or individual who is
responsible for servicing the system.
NOTE Requires advanced security level to edit these settings.

Configuring the system
Carrier Connect™
Wi-Fi Thermostat Carrier Proprietary and Confidential CARRIER CORPORATION ©2017
Installation Guide 16 All rights reserved
1 On the thermostat, not a mobile device, swipe the HOME screen twice to the left to navigate to the MODE
screen and ensure the MODE is OFF.
NOTE The yellow line above a button indicates it is the current MODE.
2 Go to the FAN screen and then press and hold the Fan Button for 5 seconds to get to the SYSTEM
SETTINGS screen.
NOTE You can ONLY access the SYSTEM SETTINGS screens from the thermostat itself, not the app or web.
3 Enter the 3-digit security PIN code, if applicable, to open the SYSTEM SETTINGS screen.
4 Use the advanced options on the SYSTEM SETTINGS screens to configure and setup your system, change,
and view options.
NOTES
○The yellow Row Indicator at the right side of the screen indicates the current location in the list of
advanced settings options. Swipe up or down to navigate through options and then tap to select one.
○Swipe on any of the SYSTEM SETTINGS sub-screens to return to the SYSTEM SETTINGS main screen.
Configuring the system