3
ALGAE OR DEBRIS BACK TO POOL
• Upper standpipe disengaged from bottom of valve. Lengthen upper
standpipe.
• Upper standpipe disengaged from top of basket on standpipe. In-
spect.
• Heavy dirt load.
• Heavy bather load.
• Algae. Shock and flock to remove from pool.
• Dial valve isn’t locked in position. Inspect.
EXCESSIVE PRESSURE IN FILTER
• Dirty filter. Backwash; recheck pressure.
• Backwash adapter in the “return” outlet on the dial valve. Inspect.
• Calcified sand bed. Inspect and change if necessary.
• Using Soft Swim; Baquacil. Use Baquacil’s cleaners.
FILTER LEAKS WATER
• Split in tank. Replace.
• Split in tank due to freeze damage. Replace.
• Drain plug missing or not tight. Inspect.
• O-ring between tank and valve damaged, twisted or not lubed. In-
spect.
DIAL VALVE LEAKS
• Valve set in intermediate position. Inspect.
• Diverter O-ring damaged. Replace diverter.
• O-ring between body and housing damaged. Inspect or replace.
• O-ring between valve and tank damaged, twisted, not lubed. In-
spect.
FILTER WILL NOT KEEP WATER CLEAN
• Dirty filter. Backwash or change sand; recheckpressure.
• Algae growth in pool. Shock and flock; then vacuum up waste.
• Water started out dirty. Continue to filter and clean as necessary.
• Improper sand media. Recommend .40mm to .50mm, 20# silicia.
Inspect.
• Heavy swimmer load.
• Not enough sand in filter. Inspect or fill to proper level.
• Calcified sand bed. Inspect and change sand if necessary.
• Dial valve in intermediate position. Inspect.
• Flow rate too low.
• Backwash adapter in the “pump” inlet on the dial valve. Inspect.
SAND COMING OUT OF BACKWASH IN BACK-
WASH MODE
• Valve missing backwash adapter. Check valve.
• Too much sand. Just changed and overfilled?
• Pump is over sized. GPM of pump vs. GPM capacity of filter. Check
this.
• May need smaller backwash adapter . . . extreme case. PSI is im-
portant.
NOTE: If these recommendations do not solve your particular
problem(s), please contact your local dealer for service.
SERVICE & REPAIR PARTS
Refer all service to your local dealer as his knowledge of your equip-
ment makes him the best qualified source of information. Order all
repair parts through your dealer. Give the following information when
ordering repair parts: Unit nameplate data and description of part.
MANUFACTURER’S WARRANTY
Cantar Pool Products warrants it’s pool equipment to be free of defects
in material and workmanship for a period of 12 months from the date
of purchase or 36 months from the date of manufacture, whichever
comes first.
This warranty extends only to the original retail purchaser and only
during the time in which the original retail purchaser occupies the site where
the product was originally installed.
THIS WARRANTY IS EFFECTIVE NOVEMBER 1, 2003. ANY IMPLIED
WARRANTIES WHICH THE PURCHASER MAY HAVE, INCLUDING
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
SHALL NOT EXTEND BEYOND THE APPLICABLE WARRANTY
PERIOD. Some states or provinces do not allow limitations on how
long an implied warranty lasts, so the above limitation may not apply
to you. IN NO EVENT SHALL CPP BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES. Some states or provinces do not allow
the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.
This warranty applies to products used in swimming pool, spa, & aquaculture
applications only and does not apply to any product which has been
subjected to negligence, alteration, accident, abuse, misuse, improper
installation, abrasives, corrosion and/or electrolysis, improper voltage
supply, vandalism, civil disturbances, or acts of God (including but not
limited to freeze damage, lightening strikes, and other damage caused by
catastrophic events). The only warranties authorized by CPP are those set
forth herein. CPP does not authorize other persons to extend any warranties
with respect to its products, nor will CPP assume liability for any unauthorized
warranties made in connection with the sale of its products. The Company
will not be responsible for any statements that are made or published,
written or oral, which are misleading or inconsistent with the facts as
published in the literature or specifications furnished by the Company.
WARRANTY CLAIM PROCEDURE
Warranty claims shall be made by contacting the installing/selling, builder,
dealer, or retailer (point of purchase). All equipment must be inspected by
a local Company representative or at the factory before warranty is
authorized.All charges or expenses for freight to and from the factory,
removal and reinstallation of the products, or installation of a replacement
product are the responsibility of the purchaser unless otherwise expressly
authorized by Cantar Pool Products.
The Company, at its discretion, may repair or replace free of charge (F.O.B.
factory in Toronto, Ontario) any product that proves defective within the
warranty period, or it may issue credit in the amount of the invoice of the
defective equipment in lieu of repair or replacement. The Company
reserves the right to substitute new or improved equipment on any
replacements.
The provisions of this additional written warranty are in addition to and not
a modification of or subtraction from the statutory warranties and other
rights and remedies provided by any state or provincial law.
