Castlewood USB ORB 2.2GB User manual

USB ORB 2.2GB
• Installation Guide
• User’s Guide
• Troubleshooting
• How to Get Help
• Warranty
• Registration
Owner’s Manual

TABLE OF CONTENTS
SECTION 1 INSTALLATION GUIDE
Things to Consider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
1.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
1.2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
1.3 Hardware and Tools for Installation . . . . . . . . . . . . . . . . . . . .3
1.4 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
1.5 Installation Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . .4
1.6 Hardware Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
1.7 PC Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
1.7.1Windows 98 Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
1.8 Mac Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
1.8.1ORB Tools for Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
1.9 Connecting ORB to an ORB SCSI Chain . . . . . . . . . . . . . . . . . .9
SECTION 2 USERS GUIDE
2.1 Operating your ORB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2.2 Using ORB Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
2.3 Accessing Your ORB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
2.4 Reassigning Drive Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
2.5 Large Drive Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
2.6 Partitioning a Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
SECTION 3 TROUBLESHOOTING . . . . . . . . . . . . . . . . . . .17
SECTION 4 SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . .20
SECTION 5 CUSTOMER SUPPORT . . . . . . . . . . . . . . . . . .22
SECTION 6 WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
SECTION 7 SOFTWARE LICENSE AGREEMENT . . . . .24
SECTION 8 STANDARDS AND REGULATIONS . . . . . .26
1

THINGS TO CONSIDER:
Look through this Installation Guide. If you feel in any way unsure of
performing this installation, then we strongly recommend contact-
ing a qualified computer technician to install or assist in the installa-
tion.
This ORB Owner’s Manual is designed to provide efficient instruc-
tions for safe installation of the ORB Drive.WARNINGS are clearly
marked throughout the manual. Please read these WARNINGS care-
fully when installing and/or removing your ORB drive. Use of the
practices and techniques described in this manual should help assure
that your installation of the ORB drive is simple and safe.
2

SECTION 1 INSTALLATION GUIDE
WELCOME TO ORB!
The ORB USB Drive offers you everything that you want in a portable, removable
disk drive – high capacity, easy installation and hot pluggable, at an affordable
price that can be easily connected to your system using a USB interface.
ORB USB Drive is a SCSI Drive that connects to a USB port on your computer sys-
tem through a USB to SCSI cable.
1.1 INTRODUCTION
This installation guide provides detailed instructions, and illustrations, as well as
safety precautions that will help you to configure and install your ORB USB drive. It
is recommended that you use this guide along with your computer’s manual.
If you intend to connect the ORB SCSI drive to your computer system’s SCSI inter-
face, refer to SCSI ORB Owner’s Manual. You can download this manual in PDF
format from the Support Center on our web site at www.castlewood.com.
1.2 SYSTEM REQUIREMENTS
Hardware
PC – Intel Pentium 100, AMD K6, Cyrix MMX with a USB port.
Mac – iMac, new (Bondi-blue) Power Macintosh G3, G4+.
Operating Systems
PC – Windows 2000, Windows 98.
Mac – Mac OS 8.5.1 with Firmware update 1.1, USB update 1.1 or later.
Mac OS 8.6 and above
1.3 HARDWARE/TOOLS FOR INSTALLATION
A #0 Phillips screw driver is needed to change your ORB Drive’s SCSI ID.
You may require tools if you need to install an add-on USB adapter card. In this
case, follow the instructions provided by the vendor of the add-on card to perform
this installation.
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1.4 PACKAGE CONTENTS
The ORB USB Drive consists of:
The ORB Installation Suite CD contains USB drivers for PC and Mac platforms.
Become familiar with your ORB Drive:
Figure 2 Figure 3
Front View Rear View
1.5 INSTALLATION PRECAUTIONS
Be sure to read the following Installation Safety Instructions before moving on to the
actual installation steps. Damage may occur to the drive and disk if these precautions
are not followed. If for any reason you do not understand these instructions, please
contact a qualified computer technician to install or assist in the installation.
Temperature Stabilization - Before removing the drive from its protective
plastic bag, ensure the drive has reached room temperature. This is accom-
plished by allowing the drive to sit in its protective plastic bag in the room envi-
ronment for at least one hour.
Shock - Dropping, jarring, or moving the drive while the disk is spinning can
cause catastrophic damage. The drive should be placed on a flat, horizontal sur-
face whenever an ORB disk is installed. The ORB disk should always be
removed from the drive before the ORB Drive is moved.
Power - Always attach cable(s) to the drive then the power supply. Then the
USB connector can be attached to/detached from your computer system with
drive power either on or off.
Magnetic Interference - Do not place the drive and/or disk near a monitor
or speaker as interference from such a device may affect the normal operation
of the drive.
Emergency eject hole Power/Activity light SCSI IN connector SCSI OUT connector
Disk insert/eject button Power supply connector
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INSTALLATION GUIDE
ORB 2.2GB SCSI Disk Drive, Power Supply, SCSI cable
adapter, USB to SCSI cable, ORB Disk with Disk Case,
ORB Installation Suite CD , and ORB Owner’s Manual. Figure 1

1.6 HARDWARE SETUP
In this section you will be physically connecting your ORB SCSI Drive through a
USB to SCSI cable to your computer system.
1. Unpack your ORB Drive and accessories.
You should have: An ORB 2.2GB SCSI Disk Drive, Power Supply, DB25 to HD50
cable adapter, USB to SCSI cable, ORB Disk with Disk Case, ORB Installation Suite
CD, and this Owner’s Manual. (see Section 1.4 Package Contents – Figure 1 –
page 3)
2. Connecting to an existing SCSI chain.
ORB USB Drive is an ORB SCSI Drive that connects to a USB port on your comput-
er system through a USB to SCSI cable. If you want to daisy-chain ORB SCSI Drives
to a PC, refer to Section 1.9, Connecting ORB Drive to an ORB SCSI chain, before
proceeding further. Otherwise, go to the next step.
3. Assign a SCSI ID to your ORB Drive.
A SCSI ID is an integer, ranging from 0 to 7, each identifies a SCSI device on the
same SCSI chain. ID 7 is used by the USB to SCSI cable.
You can find ORB Drive’s ID switch on the bottom of the drive as shown
in Figure 4. The available IDs for the ORB Drive are ID 0, 4, 5 and 6.
The switch shown in Figure 4 is set to ID 4. If you are connecting this
drive to a Mac, the drive has to be set to ID 0 only.
You will need a #0 Philips screw driver to change the ID setting. Figure 4
If the ORB SCSI Drive is the only SCSI device connected to the USB to SCSI cable,
you can set the ID to any value. Otherwise, refer to section 1.9, Connecting ORB
Drive to an ORB SCSI Chain, before proceeding futher.
4. Connect the HD50 end of the SCSI cable
adapter to the ORB Drive’s SCSI IN
connector (left connector when
facing the rear of the drive). Figure 5
5. Connect the DB25 (male) end of the SCSI cable adapter to the
DB25 (female) end of the USB to SCSI cable.
Figure 6
6. Connect the ORB Drive power supply.
First, attach the round power connector from
the power supply to the ORB Drive (center,
rear of the drive). Then plug the power
supply into an AC outlet. Figure 7
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INSTALLATION GUIDE
DB25 HD50

!
!
!PROBLEM! If the Power/Activity light is not glowing green or
does not light, refer to Section 3,Troubleshooting.
Caution! Power should not be applied to the ORB Drive until
the SCSI to ORB Smart cable is attached to the drive.
Afterwards, the USB connector can be attached to/detached
from your computer system with Drive power either on or off.
7. Insert the ORB Disk supplied with your drive, into the drive.
Press the Insert/Eject button on the front of the drive. The drive door will open for
aproximately 5 seconds.
To insert the ORB disk, slide the disk all the way into your ORB Drive. Push in and
then firmly press down on the disk until it snaps into place. You can refer to Section
2.2, Using ORB Disks, for further information about inserting disks.
Within a few seconds the door should close and the Power/Activity light should
begin flashing amber.
Within approximately 15 seconds the Power/Activity light should stop blinking and
will glow green. This indicates that the disk is mounted and your drive is ready.
PROBLEM!: The disk ejects (does not mount), refer to Section
3, Troubleshooting.
8. Connect the ORB Drive to the computer.
Connect the USB connector end of the USB to SCSI cable to an available USB port
on your computer system. A USB port is labeled with the USB icon.
If you set up the ORB Drive on a PC, continue with
Section 1.7. If the setup is on a Mac system, go to Section 1.8.
1.7 PC DRIVER INSTALLATION
The ORB USB driver has to be installed before Windows 98 is able to recognize and
assign a driver letter to your ORB Drive.
You will see a "New Hardware Found" message right after the USB
drive is connected to your system.
1. Insert the ORB Installation CD into your CD-ROM drive.
2. Click "Next" when Windows searches for the driver for eUSCSI Bridge Ver 1.11.
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3. Choose the option to "Search for the best driver for your device" then
click "Next".
4. Check only "Specify a location" then click "Browse".
5. In the browse window,
• double-click on the CD-ROM drive icon
• double-click on the PC folder
• double-click on the Driver folder
• then click OK.
6. Click "Next" when Windows searches for eUSB SCSI Adapter.
7. Make sure the location specified is the same as in Step 5 then click on OK.
8. After the installation is completed, you should see a new removable drive icon in
My Computer.
You can also install the driver at a later time by
1. Close all open applications.
2. Insert the ORB Installation CD into your CD-ROM drive.
3. Run the installation by
• double-click on My Computer on the Windows desktop
• double-click on the CD-ROM drive icon
• double-click on the PC folder
• double-click on the file named Setup (Setup.exe).
4. To install your ORB USB driver, follow the instructions displayed.
5. After the installation is completed, you should see a new removable drive icon in
My Computer.
PROBLEM! If you still see a "New Hardware Found" message
after the computer is restarted, refer to Section 3,
Troubleshooting.
CONGRATULATIONS! YOUR ORB DRIVE IS NOW READY TO USE.
1.7.1 WINDOWS 98 UTILITIES
You can utilize the following native Windows 98 utilities with your ORB USB drive.
Eject – You can eject an ORB disk by a right-click on the Removable Drive icon
under My Computer or Windows Explorer, then choose Eject.
Partition – The ORB disk is shipped with a FAT16 extended partition. It can be re-
partitioned with fdisk under DOS Command Prompt. You can get to DOS Command
prompt on a Windows 98 System from Start/Programs/MS-DOS prompt. For help
and information on fdisk, refer to Microsoft Windows 98 Users Manual.
Format – The disk can be formatted with Microsoft’s format utility by right-click on
the Removable Drive icon under My Computer or Windows Explorer, then choose
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Format. For help and information on Format, refer to Microsoft Windows 98 Help
menu by going to Start/Help, click on Index tab and type in formatting in the space
provided.
ScanDisk – This Windows utility scans your ORB Disk(s) for bad blocks. Go to
Start/Programs/Accessories/System Tools/ScanDisk to launch this program. For
help and information on ScanDisk, refer to Microsoft Windows 98 Help menu by
going to Start/Help, click on Index tab and type in scandisk in the space provided.
Backup – You can backup data to your ORB drive with Microsoft Backup. It can be
accessed from Start/Programs/Accessories/System Tools/Backup. Once the applica-
tion is launched, you can access its help from the Help menu.
1.8 MAC DRIVER AND SOFTWARE INSTALLATION
The ORB USB driver has to be installed before Mac OS is able to mount your ORB
USB Drive. This will also install ORB Tools for Mac on your system.
Close all open applications and disable virus protection before
proceeding further.
1. Insert the ORB Installation CD into your CD-ROM.
2. Launch the installation by
• double-click on the CD-ROM icon
• double-click on the MAC folder
• double-click on the file named ORB Tools Installer.
3. To install your ORB USB driver, follow the instructions displayed.
4. After the driver installation is completed, your ORB USB Drive should appear as
an ORB Drive icon on the desktop.
PROBLEM! If no drive icon appears, refer to Section 3,
Troubleshooting.
5. The ORB disk is PC formatted, You can re-format it to Mac format through the
OS or ORB Tools for Mac.
CONGRATULATIONS! YOUR ORB DRIVE IS NOW READY TO USE.
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!
1.8.1 ORB Tools for Mac
ORB Tools for Mac is a suite of utilities included on the ORB Installation CD sup-
plied with your new ORB Drive that expands its functionality.
Once the ORB Tools is properly installed, you can launch from its alias or the folder
in the hard drive where it was installed.
The utilities provide the following functions:
Status – displays the SCSI bus the ORB drive is on and its SCSI ID
Mount / Unmount Volume – mount/unmount the drive on/from the Desktop
Eject Media – eject the disk from the drive
Initialize – Set up drive for use with Macintosh or DOS file systems. Create
multiple partitions and format drive.
Verify – Check the media for error to find out if you should perform a low level
format.
Update – Update the driver on media to the latest and greatest.
Spin Down Timer – Set your preference for spin down time.
Write Protect Drive – Prevent modification to media in the drive.
Drive Operating Mode – Set the drive on Write Verify mode for extra level of data
protection or A/V Mode for A/V recording.
1.9 CONNECTING ORB DRIVE TO AN ORB SCSI CHAIN
If you want to daisy-chain ORB SCSI Drive then connect the chain to a PC via the
USB to SCSI cable, you need to go through this section carefully. However, since a
Mac only recognizes ORB Drives with ID 0, you can not connect more than
one ORB Drive through a common USB to SCSI cable on the Mac platform.
CAUTION: Castlewood only supports a daisy chain of ORB
SCSI Drives throught the USB to SCSI cable. Do not configure
any other vendor’s SCSI device in the SCSI chain and then
connect the chain to the USB to SCSI cable.
1. Power OFF all the SCSI devices.
Warning! Always turn OFF power to protect yourself from
injury and your equipment from damage.
2. Identify SCSI IDs of all ORB Drives on the same SCSI bus.
A SCSI ID is an integer, ranging from 0 to 7, each identifies a SCSI device on the
same SCSI chain. ID 7 is used by the USB to SCSI cable.
Each device on the same SCSI chain must have a unique ID, otherwise your system
will not work properly and data corruption may occur.
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INSTALLATION GUIDE

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You can find ORB Drive’s ID switch on the bottom of the drive as shown in Figure 4.
The available IDs for the ORB Drive are ID 0, 4, 5 and 6.
3. Assign a unique SCSI ID to your ORB SCSI Drive.
You will need a #0 Philips screw driver to change the ID setting.
4. Connect the HD50 end of the SCSI cable adapter to one ORB
Drive’s SCSI IN connector (left connector when facing the rear of the
drive).
Refer to Figure 5 in Section 1.6, Step 4.
5. Connect the DB25 (male) end of the SCSI cable adapter to the
DB25 end of the USB to SCSI cable.
Refer to Figure 7 in Section 1.6, Step 5.
6. Attach another ORB SCSI Drive to your ORB Drive.
If you want to attach another ORB SCSI Drive, connect its cable from SCSI IN con-
nector to the first ORB Drive’s SCSI OUT connector (right connector when facing
the rear of the drive).
7. Terminate the SCSI chain.
A SCSI chain has to be properly terminated to ensure data integrity.
The ORB SCSI Drive has built-in, automatic active termination. Therefore, you do
not need to manually set its termination.
8. To complete installing your ORB SCSI Drive as a USB Drive, return
to Section 1.6, Step 6.
CAUTION! Always power off your computer and all peripher-
als before reconfiguring the SCSI chain. Electrical power
should be turned off before connecting, disconnecting any
SCSI cables or changing SCSI ID; otherwise, your drive or
computer equipment could be damaged.
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INSTALLATION GUIDE

SECTION 2 USER’S GUIDE
2.1 OPERATING YOUR ORB DRIVE
Now that you have successfully installed your ORB Drive, you will soon be able to
make use of the wide range of features and applications that it offers:
Important Record Storage – If you need a place to keep spe-
cial files (confidential information or any other valuable items like product
plans and designs, personnel files, budgets, company directories, computer-
ized checkbooks, and tax records), the ORB Disk is a perfect solution.
Portable Information – With your new ORB Drive, you have the
ability to store vast amounts of information on a disk slightly larger than a
3 1/2-inch floppy. This means you can put an ORB Disk and its case and then
in your pocket to take it wherever you go.
Multimedia – The ORB’s high capacity make it the ideal storage
device for CD-ROM, video, and digital images.
Instant Hard Disk Upgrade – The ORB Drive offers an easy
way to add an extra 2.2 gigabytes of storage space to your system.
Organization – If you have files from many different types of sources
and you want to organize them the ORB Disks allows you to group these files
by storing different types of files on different disks.
Hard Drive BackUp – The ORB Drive presents a simple way to
back up your hard drive. Just copy important files to the ORB disk, and you
can access those files at any time.
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USERS GUIDE

2.2 USING ORB DISKS
Disk Insertion Instructions
Push a disk straight into the ORB Drive with
your finger using an “in and down”
motion to ensure that the
disk is seated.
Figure 14
Disk insertion
Disk Ejection Instructions
You can eject a disk using the operating system, recommended, or
by pressing the Insert/Eject button on the front of the drive.
CAUTION: Do not try to remove disk by lifting up on the front
edge of the disk while it is in drive.
CAUTION: Do not move or transport the drive with the disk
installed. This can damage the heads and media. A disk
must not be in the drive when the drive is moved or shipped.
From Windows Desktop
1. Close all open applications and files on the ORB Disk before ejecting the disk
otherwise data could be corrupted.
2. From the Desktop, double click on My Computer.
3. Right click on ORB SCSI Drive Icon.
4. Select Eject.
5. Green LED will flash amber (Disk spin down and air purge cycle).
6. ORB Drive door will automatically open.
7. Disk will be ejected.
8. Remove ORB Disk.
9. Door will automatically close.
10. Place ORB Disk in protective ORB Disk case.
From Mac Desktop
1. Close all open applications and files on the ORB Disk before ejecting the disk
otherwise data could be corrupted.
2. From the Desktop, highlight the ORB SCSI Drive Icon and hold the mouse.
3. Drag the icon and drop it in the Trash Icon.
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4. Green LED will flash amber (Disk spin down and air purge cycle).
5. ORB Drive door will automatically open.
6. Disk will be ejected.
7. ORB Drive Icon should disappear from Desktop.
8. Remove ORB Disk.
9. Door will automatically close.
10. Place ORB Disk in protective ORB Disk case.
From Drive
It is recommended to eject by right-click context from Window’s Desktop or drag-
ging the ORB Drive Icon into Trash from Mac’s Desktop as described above during
routine operation.
1. Close all open applications and files on the ORB Disk before ejecting the disk
otherwise data could be corrupted.
2. Press the Insert/Eject button on the front of the drive.
3. Green LED will flash amber (Disk spin down and air purge cycle).
4. ORB Drive door will automatically open.
5. Disk will be ejected.
6. ORB Drive Icon should disappear from Desktop if you are using a Mac.
7. Remove ORB Disk.
8. Door will automatically close.
9. Place ORB Disk in protective ORB Disk case.
CAUTION: Do not leave an ORB Disk in the ejected position
with the drive door resting on the disk.
Using the ORB Disk Case
Your ORB Disk comes in a protective disk case. This case is provided to ensure
that your ORB Disk has the maximum protection from ambient conditions and
normal physical use. Place the ORB Disk into the ORB disk case when it is not
in immediate use. This will maximize your disk life and minimize your risk of
loss or damage.
Figure 15
Disk ORB Case and Disk
Warning about “foreign media damage”
Do not attempt to insert any media other than ORB Disks into the ORB
Drive. It is not compatible with any media other than an ORB Disk.
Inserting any media other than ORB Disks will result in damage to your
drive and will void any warranty for the product.
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USERS GUIDE

Emergency Ejection Method
1. Shut down your computer system (turn power off).
2. Remove power from your ORB Drive by either unplugging the
power supply or removing the power connector from the drive.
3. Wait 30 seconds.
4. Insert a paper clip into emergency eject hole.
CAUTION: Do not insert a paper clip into the emergency
eject hole while there is power to your drive. This may
result in damage to your drive and disk.
Figure 16
Emergency eject
2.3 ACCESSING YOUR ORB DRIVE
My Computer: Windows 98
1. From the Desktop place the cursor over My Computer and Double Click.
2. Identify the ORB Removable Drive and Double Click.
Explorer: Windows 98
1. From the Desktop click on the Start Button.
2. Select Programs.
3. Select Explorer.
4. Select My Computer.
5. Select the ORB Drive Icon from the drive hierarchy and Double Click.
Mac OS 8.5.1+
Identify the ORB Drive Icon on Desktop and Double Click.
2.4 REASSIGNING DRIVE LETTERS
Under Windows 98 you may be able to change the drive letter
assigned to your ORB Drive.
You may want to change the drive letter for convenience, or because there was a
change to existing drive letters when you installed your ORB Drive. Changes to
existing drive letters may cause problems with applications installed on the drives
with changed letters.
Installation Help Note 001, Drive Letter Assignment, covers in detail how drive let-
ters are assigned and the ways available to reassign drive letters. This Help Note is
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USERS GUIDE

available on our web site at www.castlewood.com.
2.5 LARGE DRIVE SUPPORT
Windows Environment
Windows 98 and Windows 95 OSR2 or later support the use of partitions greater
than 2 GB (gigabytes) in capacity with FAT32. The maximum supported partition
size is 2 TB (terabytes). Large drive partition support can help you dramatically
reduce the amount of wasted space on your computer’s hard disk.
One should be aware that this FAT32 configured partition can only be recognized
and accessed by Windows 98 and Windows 95 OSR2 or later. DOS, Retail Windows
95 (original Windows 95), and Windows NT 4.0 or earlier cannot access a FAT32
partition.
Mac Environment
Mac OS 8.1 and later supports Mac OS Extended File Format (HFS+). This large
drive partition support can help you dramatically reduce the amount of wasted
space on your ORB Disk.
One should be aware that this Mac OS Extended format can only be recognized and
accessed by Mac OS 8.1 or later.
2.6 PARTITIONING A DISK
Your ORB Drive comes with a 2.2GB ORB Disk. The ORB Disk is a high quality and
high capacity hard disk. If you purchased an ORB USB Drive, the ORB Disk is pre-
formatted with one 2.16GB extended FAT16 partition. The ORB Drive and Disk par-
tition behave like any Hard Disk Drive that you have on your system. The table
below shows the format options that exist to you based on your operating system.
Partition Options Table
Table 2
15
Operating System FAT16 FAT32 NTFS HPFS HFS (Mac OS HFS+ (Mac OS
Standard) Extended)
DOS 2.16GB NVO NVO NVO NVO NVO
Windows 3.1 2.16GB NVO NVO NVO NVO NVO
Windows 95 2.16GB 2.2GB* NVO NVO NVO NVO
Windows 98 2.16GB 2.2GB NVO NVO NVO NVO
NT 4.0 2.16GB NVO 2.2GB†† NVO NVO NVO
Windows 2000** 2.16GB 2.2GB 2.2GB†† NVO NVO NVO
OS/2 2.16GB NVO NVO 2.2GB NVO NVO
UNIX 2.16GB NVO NVO NVO NVO NVO
Mac System 7.5.5+ 1GB† NVO NVO NVO 2.1GB NVO
Mac OS 8.1+ 1GB† 2.2GB† NVO NVO 2.1GB 2.1GB
USERS GUIDE

Note: 1 GB = 1 billion bytes = 1,000,000,000 bytes
Value = Maximum Partition size
NVO = Not Valid Option
* Windows 95 OSR2 or later
** Beta version
† MAC with PC exchange
†† In fixed drive mode
Re-Partitioning the ORB Disk:
Windows 98
Use DOS command to re-partition your ORB Disk. You will need to format
the Disk either with DOS command or with Windows 98.
Mac System 8.5.1+
Use ORB Tools for Mac to partition the ORB Disks. Either ORB Tools or
the native format utilities on the operating systems can be used to refor-
mat the ORB Disks. You can format a DOS formatted disk to Mac format
with ORB Tools for Mac.
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USERS GUIDE

SECTION 3 TROUBLESHOOTING
If you encounter a problem while installing or using your ORB Drive, check this
Section for help.
If the information presented in this document does not help you resolve the prob-
lem, visit the Support Center on our web site: www.castlewood.com.
LED Indicator Definitions
Green: Power is present and drive has passed self-test.
Amber: Data is being written or read on the ORB Disk.
Red: Error has occurred while checking the drive.
Upon Power On:
1. Steady Green – Drive ready to accept disk.
2. Flashing Amber and then steady Green – Disk is in and drive
ready for use.
3. Flashing amber, motor spins up and then spins down, disk
ejects and LED turns steady Green – Disk failed to spin up.
4. Flashing Red – Drive Failure:
One flash - ROM failure
Two flashes - RAM failure
Three flashes - DRAM failure
Four flashes - Internal Bus Failure
Five flashes - Interface failure
During Operation:
1. Steady Green – Drive ready to accept an ORB Disk
– ORB Disk is loaded.
2. Flashing Amber – Disk loading or unloading.
–Disk in use.
3. Flashing Red – Possible disk error detected during spin up. Your
disk will either be write-protected or ejected to safeguard the data.
• One flash to four flashes – Note the number of red flashes and con-
tact technical support.
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TROUBLESHOOTING

Green light (LED) does not illuminate
or light.
Red light (LED) remains in the “on”
state.
The ORB Drive does not “come ready”.
(Green light (LED) on the ORB Drive
does not come ready when disk is
inserted.)
An ORB Disk will not stay inserted.
After driver is installed and computer
restarted,Windows 98 founds new
hardware.
After the ORB Drive is installed, the
computer hangs during startup or the
ORB Drive does not appear on the
Desktop
18
• Make sure the power supply is plugged in
• Make sure power connector to drive is
securely inserted in drive.
• Drive is defective - return to place of
purchase.
• A) Make sure the power cable connection
to the ORB SCSI drive is secure.
• B) Make sure the disk is inserted and
seated properly.
• Make sure that you are properly inserting
the disk. Refer to section 2.2, Using ORB
Disks.
• Try inserting a different disk. If it mounts
properly, there may be a problem with the
original disk.
This might happen the very first time the
computer is restarted after USB driver is
installed.
• A) Check specify location and click on
Next.
• B) Click on Browse and double-click on
your boot drive (usually drive C).
• C) Double-click on Windows folder.
• D) Double-click on Inf folder.
• E) Double-click on Other folder and click
OK.
• F) Repeat Step A to E if another New
Hardware Found message comes up.
This could be caused by several possible
problems related to an installation prob-
lem. The following entries will help you iso-
late the device that causese the problem.
• A) Make sure that the cables are properly
connected and both ends of the cable con-
nectors are seated all the way and are
straight to the connector.
• B) Make sure that each device has a
unique SCSI ID and the chain is properly
terminated. Refer to Section 1.9,
Connecting ORB Drive to a SCSI Chain.
• C) Restart your computer. If the problem
still exists, continue with the following
steps.
• E) Connect other SCSI devices back to the
SCSI chain, one device at a time. You may
need to refer to their manuals for instruc-
tions on installation.
• F) If the last external device does not
have active termination or if you are not
sure, connect ORB Drive as the last device
on the SCSI chain for proper termination.
TROUBLESHOOTING

Data transfer problems or drive
operation is erratic.
For the latest help information:
19
• A) Make sure that the cable are properly
connected. Refer to Section 1.9,
Connecting ORB Drive to a SCSI Chain.
• B) Make sure each device on the SCSI
chain has a unique SCSI ID.
• C) Make sure the SCSI chain is actively ter-
minated. If the last external device does
not have active termination or if you are
not sure, connect ORB Drive as the last
device on the SCSI chain for proper termi-
nation.
• D) Use only high quality cables.
• E) Use the shortest length of cables
possible.
Refer to the Support Center on our web site
at www.castlewood.com.
TROUBLESHOOTING