CatGenie A.I. User manual

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CATGENIE A.I.
OPERATION
MANUAL
The World's Only Self-Washing Cat Box™
3

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TO PREVENT FIRE or shock hazard, do NOT expose
the CatGenie Processing Unit to rain or sources of
splashing water. Do NOT operate the CatGenie with
wet hands. NEVER USE AN EXTENSION CORD WITH
YOUR CATGENIE.
READ ALL INSTRUCTIONS BEFORE INSTALLING
AND USING YOUR CATGENIE. USE THE CATGENIE
ONLY FOR ITS INTENDED PURPOSE.
All modications or changes not explicitly described or
approved of in this manual could void your Warranty.
WARNING: Basic safety precautions must and should
always be followed to reduce the risk of personal injury.
ON SAFETY
Should any solid object fall on or into the Processing Unit
or should liquid penetrate the Processing Unit, unplug the
CatGenie and have it checked by PetNovations qualied
personnel before using.
Unplug the CatGenie Electric Cord from the outlet before
attempting to clear a clog or remove an object from the
Hopper’s processing area.
DO NOT put ngers or hands into the Hopper opening
while the CatGenie is operating.
ON OPERATION
Before connecting the CatGenie to the power source, be
sure to read this manual. NEVER, under any
circumstances, connect the CatGenie to a power source
unless the CatGenie Processing Unit is properly seated
and secure in its slot in the Base. Follow all instructions
and warnings in all CatGenie Manuals.
ON CLEANING
Clean the Processing Unit and Control Panel only with
a soft damp cloth slightly moistened with water. NEVER
immerse or spray it with water. Do NOT use any type of
abrasive pad, scouring powder, or solvent such as alcohol
or benzene. See Cleaning the CatGenie on page 19 for
further instructions.
CLEAN THE AIR INTAKE VENT
Regularly, wipe the vent located on the side of the
Processing Unit with a cloth to remove any hair or debris.
CLEANING THE CATGENIE
Your CatGenie should be taken apart and cleaned twice a
year to keep it running smoothly. We recommend cleaning
more often if you have long-haired cats.
IMPORTANT SAFETY INSTRUCTIONS
ON POWER SOURCES
Before operating the CatGenie, check that your local power
supply is identical to the CatGenie operating voltage, which
is 120VAC. See complete specications below:
CATGENIE SPECIFICATIONS
FOR NORTH AMERICA
Power Requirements: 120 VAC, 60 Hz (10A Fused)
Power Consumption: 20 W (Cleaning Cycle- 20
Minutes); 1,000 W (Drying Cycle - 18 Minutes)
Approximate Weight: Total CatGenie: 25lbs.
(Includes Processing Unit, 11 lbs; Base Unit, 14 lbs.)
Supplied Accessories: Utility or Laundry Room
T-Adapter, Bathroom or Powder Room T-Adapter,
SaniSolution, and Washable Granules.
TO PREVENT RISK OF FIRE, ELECTRIC SHOCK, OR INJURY TO PEOPLE AND PETS.
If you have any questions or problems concerning
your CatGenie, please contact CatGenie Customer
Support at: 1-888-735-3927
PRODUCT CHANGES
While PetNovations, Inc. reserves the right to change design
and specications without notice, we do alert our customers
about upgrades and product improvements.
Unplug the CatGenie from its electric outlet before cleaning
the Processing Unit or washing any other CatGenie parts.
NOTE: Always be sure to unplug the Electric Cord before
lifting the Processing Unit from the Base.
If you are not going to use the CatGenie for an extended
period of time, disconnect the CatGenie from the electric
outlet and remove the SaniSolution Cartridges from the
Processing Unit. When disconnecting the CatGenie pow-
er cord, pull the plug. NEVER pull the cord. A damaged or
defective AC power cord should be repaired at a qualied
service shop.

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TO PREVENT RISK OF FIRE, ELECTRIC SHOCK, OR INJURY TO PEOPLE AND PETS.
WELCOME TO THE
CATGENIE FAMILY
Congratulations on being the proud owner of
the World’s Only Self-Washing Cat Box and
never having to touch cat litter again! Here
at PetNovations, our goal is to enhance the
animal lover experience through the conve-
nience of the CatGenie, allowing you to enjoy
more time with your cats in a cleaner, happier
environment. This manual will be your guide
through the world of owning and operating
your CatGenie. You can nd all the answers to
your technical questions here as this manual
will walk you through the anatomy of the de-
vice, programing your CatGenie, troubleshoot-
ing methods, maintenance and more.
Please call or email CatGenie Customer Sup-
port if you see visible damage to your CatGe-
nie or if you have cat acclimation problems.
We are happy to assist you with ANY ques-
tions or issues that you may have concerning
your CatGenie.
TABLE OF CONTENTS
SAFETY INSTRUCTIONS
CATGENIE SPECIFICATIONS
CUSTOMER SUPPORT INFO
CATGENIE FAQs
CATGENIE ANATOMY
DIY CATGENIE SETUPS
• Bath & Laundry Rooms
SUPPLIES
• Washable Granules
• SaniSolution
• How to Replace Parts
CONTROL PANEL
• Program Lock Panel
CONNECT CATGENIE WI-FI
• App Features
PROGRAMMING YOUR CATGENIE
• Automatic & Manual Modes
• Settings Menu
• Testing Menu
CATGENIE MAINTENANCE
• Maintenance Cleaners
• Cleaning Light Guide
HOW TO TAKE APART YOUR CATGENIE
HOW TO CLEAN YOUR CATGENIE
TROUBLESHOOTING
• Errors
• Other Issues/No Error Indicated
• How to Clear a Drainage Obstruction
90-Day, Money-Back Guarantee
2-Year Warranty
FCC Notice & Warnings
MY CATGENIE SERIAL NUMBER:
____________________________
Congratulations on being the proud owner
of the World’s Only Self-Washing Cat
Box and never having to touch cat litter
again! Here at PetNovations, our goal is
to improve the lives of pets and owners
with the best waste management solution:
The CatGenie. The CatGenie allows
you to enjoy more time with your cats
in a cleaner, happier environment. This
manual will be your guide to owning and
operating your CatGenie. You can nd all
the answers to your technical questions
here, as this manual will walk you through
the anatomy of the appliance, programming
your CatGenie, troubleshooting methods,
maintenance, and more.
Please call or email CatGenie Customer
Support if you see visible damage to
your CatGenie or if you need help with
cat acclimation. We are happy to assist
you with ANY questions or issues that
you may have concerning your CatGenie.
Welcome to the Family!
Call: 1-888-735-3927
Email: [email protected]
Visit: www.CatGenie.com
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Record here for easy reference! You'll nd the
serial number on the back of your unit.

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IS THE SANISOLUTION CLEANER SAFE FOR MY CAT?
Yes, SaniSolution is safe for cats. Its ingredients are like those used by veterinarians
to clean their exam room and operating areas. Liquid in the Cartridge is highly
concentrated. In this form, it is safe as long as it is in the Cartridge. When used in
the CatGenie, it is diluted with water so it is always safe for your pets (and for you!)
HOW LONG DOES THE SANISOLUTION LAST?
On Cat Activation, one SaniSolution Cartridge is good for 240 washes. On Time
Activation or Manual Mode, one cartridge is good for 120 washes. Always keep extra
Cartridges on hand. The price of SaniSolution equals the yearly cost of cat litter, yet
it’s just a fraction of the size and weight of litter.
DOES THE SANISOLUTION DISSOLVE OR LIQUEFY SOLIDS?
No. The solids are turned into wastewater by the action of the Impeller, which is
inside the Hopper. The SaniSolution washes and effectively cleans the Washable
Granules, GenieHand and Bowl.
CAN I REFILL THE SANISOLUTION CARTRIDGES?
No, the Cartridge cannot be relled. CatGenie Cartridges are designed to dispense
the exact amount of our vet-approved SaniSolution, keeping it safe for your
CatGenie, pets, people, the planet and plumbing. No other cleaning solutions can be
safely used in our system.
IS THE CATGENIE ECO FRIENDLY?
Yes. The CatGenie Washable Granules and SaniSolution cleaning cycle eliminates
the need for cat litter. Unlike any type of litter, the SaniSolution and the Washable
Granules are environmentally friendly and septic-safe. Plus many components of
CatGenie Cartridges are recyclable.
WHAT HAPPENS IF MY CAT IS IN THE BOWL DURING CLEANING?
The CatGenie has sensors, GenieEyes, which delay the cleaning cycle until your cat
is safely out of the CatGenie.
WILL MY WATER BILL INCREASE BY USING THE CATGENIE?
Your water bill should not have a signicant increase. Running a CatGenie is equal to
a few additional toilet ushes per day.
WHERE DOES WASTEWATER GO WHEN IT LEAVES THE UNIT?
Wastewater drains safely out of your home into your home's waste pipes. When used
in a bathroom, the Drain Hose hooks over the toilet rim; waste drains into the toilet.
When used in a laundry room, waste goes into the Washer’s drain pipe.
CATGENIE FAQS

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CATGENIE FAQS
IN A LAUNDRY ROOM, COULD WASTE WATER GET ON
CLOTHING?
No. When properly hooked in the washing machine drain pipe, waste water can
not touch laundry. The drain pipe should connect directly into the sewer/septic
tank. NOTE: The length of the Washer’s drain hose inside its waste pipe must
be less than 5 inches to avoid spillage.
IN A BATHROOM, CAN THE TOILET BE USED DURING A CYCLE?
Yes, the CatGenie does not interfere with toilet use.
CAN A TOILET OVERFLOW WHEN WASTE WATER GOES INTO IT?
No. Water in a toilet automatically lowers to its preset level and will not overow
unless your toilet is clogged.
WHAT HAPPENS IF SOLIDS STICK TO THE GENIEHAND?
During all three washings, the GenieHand gets scrubbed clean by the action
of water, SaniSolution and Washable Granules. The GenieHand is also easily
removable should a manual cleaning be required.
DO THE WASHABLE GRANULES ABSORB?
No, the cat-safe Washable Granules are completely non-absorbent. Liquid
waste drains through them into the CatGenie base and is ushed away. Unlike
traditional litter, the Washable Granules are thoroughly washed each cleaning
cycle. They fulll your cat’s need to dig and cover.
WHAT HAPPENS IF WASHABLE GRANULES ARE SWALLOWED?
The Granules are non-toxic for both cats and humans and can easily pass
through their respective digestive systems.

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1. Processing Unit
Acts as the CatGenie Brain. Holds motors,
solution pump unit and electronics.
2. Air Intake Vent
Recycles hot air for drying.
3. Brim
Encircles the Bowl; attaches to Base.
4. Bowl
Where your cat feels at home in the cat-
comfy Granules.
5. Hopper*
Chamber where Impeller macerates waste.
6. Scrubber
Moves freely. Helps keep the base clean.
7. Intake Hose
Connects to cold water supply line in the
bath or laundry room.
8. Electric Cord
Plugs into AC Power. Only use a GFCI
outlet.
9. Drain Hose
Drains into toilet or waste pipe in laundry or
utility room.
10. Drain Hook
Attaches to Genie Drain Hose for use over
toilet rim only. Do not use in laundry room
setup.
11. Base
Bottom of the CatGenie.
ANATOMY OF THE CATGENIE A.I.
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ANATOMY OF THE CATGENIE A.I.
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12. SaniSolution Cartridge
Dispenses precise amount of cleaning uid.
13. Control Panel
Displays the cartridge level, Wi-Fi
connection status, and more. Allows access
to setup and testing menus.
14. Hopper Cover
Stores GenieHand and hides the Hopper.
15. GenieHand
Multi-functional tool scoops solids, scrubs
and scours Granules, itself and inside of
the Bowl.
16. GenieEyes
Detects when cat is in the Bowl. Pauses
cleaning cycle and prevents cycle starts if a
cat if detected.
17. Dryer Outtake
Hot air blows out and into the Bowl.
18. Washable Granules
Non-absorbent, never need changing.
*CLOSE-UP OF HOPPER: 19. Light Guide
Used to detect water level in Bowl.
20. Impeller Assembly
Breaks up waste inside the CatGenie.
21. GenieBall
Helps waste move freely inside the
Hopper.
22. Hair Cutter Ring
Two-part piece next to the Impeller.
23. Red Drain Washer
Creates seal between Hopper and
Drain Hose. Must have for proper
draining.
24. Seeping Holes
Allows water to seep into the Hopper.
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DO-IT-YOURSELF SETUP GUIDES
BATHROOM
1. Shut off cold-water supply valve on toilet
or sink and unscrew Toilet Flex Line (If it is a
solid pipe you will need to purchase a ex line,
available at any hardware store.)
2. Attach the 3/8” T-Adapter to cold-water
supply valve and then connect the Toilet Flex
Line to the top of the T-Adapter and tighten both.
3. Screw the CatGenie Water Intake Hose to
the T-Adapter. Hand tighten only. Turn cold
water on. Check for leaks or drips.
4. For toilet use only, connect the Hook to the
CatGenie Drain Hose. Push until the white tip
of the Hose is all the way into the Hook
5. Put the Drain Hook over the toilet rim and
close the toilet seat over the hook.
6. Plug power cord into electrical outlet. Never
use an extension cord with your CatGenie.
3.
3.
3.
5.
LAUNDRY OR UTILITY
1. Turn off the laundry’s cold-water supply
valve.
2. Unscrew your washing machine’s cold-
water supply hose from its valve.
3. Attach supplied T-Adapter to Washer hose
and cold-water supply valve.
4. Screw the Water Intake Hose to the
T-Adapter. Hand tighten only. Turn cold water
on. Check for leaks and drips.
5. Put Drain Hose into Washer’s waste pipe.
Washer’s Drain Hose must be less than 5”
inside waste pipe. Insert the Drain Hose lower
than the Washer’s drain hose.
6. Plug power cord into electrical outlet. Never
use an extension cord with your CatGenie.
1+2. 3.
4. 5.
5.
Laundry set up instructions continued on next page.
1. 2. 3.
4. 5.
Toilet water
supply valve
Toilet
Flex
Line
T-Adapter
Toilet Flex
Line CatGenie
Water Intake
Hose
Hook CatGenie Drain
Hose
Washer
cold
water
supply
valve
T-Adapter
Washer
cold water
CatGenie
Water
Intake
Hose
CatGenie
Drain Hose
Washer
drain
hose
CatGenie
Drain
Hose
LOWER
Washer Drain
Hose LESS
THAN 5”
<5”
Washer
cold water

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DO-IT-YOURSELF SETUP GUIDES
3.
3.
5.
FITTING TWO HOSES INTO ONE LAUNDRY DRAIN:
1. If the Drain Hose and Washer hose won’t t
easily into the drain, remove both hoses. Put
the CatGenie Drain Hose in rst, then add the
Washer drain hose.
2. If the Washer drain hose has a guard, hold
the guard and hose tightly together and push
Washer drain hose into the drain.
3. If the Washer hose with its guard still won’t
go into the drain, move the Washer guard up
the hose about 2 inches. Then put the Washer
hose into the drain.
4. Another option is to put the hoses in together
with the CatGenie Drain Hose a little ahead of
the edge of the Washer hose.
5. Push both hoses in until they are rmly
secured inside the drainpipe.
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3. 4.
COILING THE DRAIN HOSE
YES. Best NOT to coil. If you need to coil, make
wide, unkinked coils to store the Drain Hose under
the Base, at least one but no more than two times
around the peg. Run the hose through the notches
in the back of the Base.
NO. Do not make tight coils or kinks in the Drain
Hose. Do not pinch or squeeze hose.
YES
RIGHT & WRONG SETUPS:
DO-IT-YOURSELF SETUP GUIDES
2. 3.
4. 5.
YES
NO
YES
NO
YES
NO
FLOOR DRAIN
YES. Run Drain Hose out and
up 12” high, then down along
oor to drain. Level CatGenie if
oor slopes to drain.
NO. Do not run Drain Hose
down on the oor directly to the
drain.
LAUNDRY DRAIN
YES. Run Drain Hose
along oor for about 2’,
and then up to the laundry
drain pipe.
NO. Do not run the Drain
Hose straight up to the
laundry drainpipe.

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SUPPLIES
WASHABLE GRANULES
While the Washable Granules never need changing, they do need to be
replenished. Just add Granules when the amount falls below the ll-level line,
which is indicated by an indentation inside the Bowl. It is important to keep the
Granules lled to that level. Always have an extra box of Washable Granules
on hand. Do not ll past the ll-level line.
FILL TO THIS LINE
WARNING: Never, under ANY circumstances use cat litter in your
CatGenie. Doing so will cause severe damage to your CatGenie
and will void your Warranty. Always make sure you are using
CatGenie Washable Granules.
SANISOLUTION
SaniSolution is safe and non-toxic for cats and
humans when properly used in the CatGenie.
Ingredients are similar to cleaners used by
veterinarians to clean exam and operating areas.
The SaniSolution Cartridge is the key to
CatGenie operation and cat protection.
The CatGenie will alert you via the App and
SaniSolution Level Indicator on the Control Panel
when your CatGenie is running low or needs a new
cartridge. The CatGenie App will also indicate the
exact number of washes left on your SaniSolution
Cartridge.
SANISOLUTION LEVEL INDICATOR
The Level Indicator on your Control Panel will display your
Cartridge level at all times. Five levels are used to give you
an estimated reading:
Solid, Full Drop: All 3 LEDS Lit
Indicates your SaniSolution Cartridge has
from 120/120 to 81/120 washes remaining.
Medium Level: 2 LEDS Lit
Indicates your SaniSolution Cartridge has
from 80/120 to 41/120 washes remaining.
Low: 1 LED Lit
Indicates your SaniSolution Cartridge has
from 40/120 to 21/120 remaining.
Very Low: 1 LED + Blinking
Indicates your SaniSolution Cartridge has
from 20/120 to 1/120 washes remaining. The
CatGenie will verbally tell you the Cartridge
is low. If you do not have a Cartridge on
hand, order a new one now.
Empty Cartridge: All 3 LEDS +
Blinking
The SaniSolution Indicator will be blinking
and the CatGenie will notify you that the
Cartridge is empty if any button is pressed
on the Control Panel. You will not be able to
run a cycle if your Cartridge is empty.
Missing Cartridge:
The SaniSolution Indicator will blink along with the
Red Error LED and the CatGenie will notify you of
the missing Cartridge if any button is pressed on the
Control Panel.
When Cartridge is missing or empty, the CatGenie
will not run a cycle. To dismiss the warning, insert
a SaniSolution Cartridge.
WARNING: NEVER remove the Cartridge
while CatGenie is cleaning. Unit will stop.
DO NOT REMOVE WHITE NIPPLE on bottom of the cartridge. Solution
leaks out and ruins the Processing Unit. DOING SO VOIDS YOUR
WARRANTY. Always store Cartridges with the bottom facing up.
DO NOT REMOVE
NEVER MIX OR
USE CAT LITTER

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FILL TO THIS LINE
LIGHT GUIDE:
If the Light Guide gets scratched or damaged, replace it with the
extra Light Guide in the Spare Parts Kit under the Base.
You should clean your Light Guide every time you clean your
CatGenie. Your CatGenie A.I. will alert you if more frequent
cleanings are required.
RED WASHER:
A Red Washer is attached to the bottom of the Hopper and connects
to the Drain Hose. The Red Washer is a critical piece. It prevents
waste-water leaks. It’s important that it is not squeezed or defective.
Make sure that it is securely in place on the Hopper. Keep it
lubricated with baby oil or liquid soap.
DRAIN HOSE:
Locate where the Drain Hose attaches to the Base under your
CatGenie. To unlock the Drain Hose, pinch the gray connector
and turn it 90 degrees. Once unlocked, the Drain Hose can be
pulled off the Base. To avoid damage to the connector, always
leave in a locked position.
To reattach, align the notch inside the gray connector with the
notch on the connecting part of the Base. Slide the Drain Hose
over the end at the Base, pinch the gray connector and turn it
clockwise. Give the hose a gentle tug to make sure it is locked.
WARNING: Drain Hose should only be removed when
being replaced or when instructed by Customer Support.
ORANGE NIPPLE:
Located at the bottom of the Processing Unit, the Nipple prevents
the SaniSolution from drying out and clogging the white dispenser
Nozzle. To check if it’s OK, unplug the CatGenie. Then, carefully
lift the Processing Unit from its slot. To clean Nipple, squeeze out
clumped solution. Then wash with warm water. If Orange Nipple is
missing, get one from Spare Parts Kit. Put Nipple onto the white
nozzle. Clean unit slot on the Brim. Wipe bottom of the unit with a soft
cloth. Carefully and securely put Processing Unit back into its slot.
Plug in the CatGenie.
The Spare Parts Kit is stored under the Base. Keep it there until needed. Call us at 1-888-735-3927
if you need more spare parts.
HOW TO REPLACE PARTS
Turn 90° to
unlock
Locked
Unlocked

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4. WI-FI CONNECT INDICATOR
Indicates your CatGenie's Wi-Fi connection status. If
the LED is not lit, the Wi-Fi is not connected. When
the LED is solid, your CatGenie is connected. The
LED will blink when it’s set up but unable to connect.
If the Wi-Fi is disconnected, the CatGenie remains on
the last settings programmed via the App. If Wi-Fi is
off, the CatGenie will still run but will not record data.
For directions to connect your CatGenie to Wi-Fi, see
page 13.
5. WARNING INDICATOR
The Warning Indicator will blink Red to indicate a
warning. If your unit has a warning, it will not nish
the cycle and CatGenie will give you a verbal error
message.
For more information on errors, see pages 20-23.
6. CONTROL PANEL LOCK INDICATOR
If lit, the Control Panel is locked. If not lit, the Control
Panel is unlocked. The CatGenie can be locked and
unlocked via the CatGenie App or on the unit itself
For manual Control Panel lock settings, see page 15.
THE CONTROL PANEL
1. START BUTTON
Functions:
Press the Start Button to start or pause a cycle.
A long press on the Start Button will terminate the
cycle. In the Settings/Testing Menu, use the Start
button to start or stop a setting option/test.
Indications:
LED Pulse: Indicates the unit is paused.
LED Circling: Indicates a cycle is running.
2. AUTO BUTTON
Functions:
The Auto Button is used to turn Auto cleaning
modes on and off. The default cleaning mode is
Cat Activation. See page 14 for more Auto cleaning
modes.
To hear a vocal message again, press Auto button.
In Settings/Testing Menu, use the Auto Button to
move between options. Cleaning mode can also be
set in the app.
Indications:
LED Pulse: Indicates you are in Settings or
Testing Menu.
LED Circling: Indicates a cat is detected.
3. SANISOLUTION LEVEL INDICATOR
Shows your Cartridge level. SaniSolution is low
when LED is blinking. Download the App for an
exact level reading. See page 10 for more info on
cartridge level readings.
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1. Download the CatGenie App onto your mobile device. The CatGenie App is available on both
Android and iOS devices. Follow all initial set-up prompts.
2. Check to make sure your CatGenie is connected to power.
3. Open the CatGenie App and tap Devices. On Devices screen, click the plus sign + to add a
device. Follow prompts in App to complete the following steps:
a. On your CatGenie Control Panel, press both the Start and Auto Buttons on the CatGenie at the
same time for 3 seconds to enter Settings Mode. You will hear a conrmation message upon success.
b. Once in Settings Mode, press the Start Button to connect to Wi-Fi, as prompted by the App.
c. The CatGenie App will identify unit, then prompt you to select the CatGenie device.
d. In the CatGenie App, select your Wi-Fi network, enter your password and press Connect.
4. After the CatGenie establishes connection, the Wi-Fi LED will light solid indicating that the
Wi-Fi is connected.
CONNECTING YOUR CATGENIE TO WI-FI
CURRENT IN-APP CATGENIE FEATURES (MORE TO COME)
Cat Wellness Monitoring
CatGenie A.I. tracks exactly when and how often
your cats use the cat box. We can monitor, record
and analyze that data and show you if any signicant
changes occur over time.
Cartridge Level Reading
With the App, you can know your exact Cartridge level
at any time and get a notication when your Cartridge
is running low or needs to be changed. Ordering
through the App makes obtaining supplies easy.
Sleep Mode Settings
The CatGenie has a customizable “Sleep Mode” option
if you do not want your CatGenie running cycles 24
hrs a day. Use your CatGenie App to schedule exactly
when you want your CatGenie to NOT run cycles.
Time Activation Mode Settings
Use the Time Activation Settings in the App to control
exactly when your CatGenie runs a cycle, up to eight
times a day.
Panel Lock Control
The Control Panel can be locked and unlocked through
the App, to avoid accidental cycles.
Cycle Control
Start, Pause or monitor your CatGenie cycles.
CatGenie Average Visits
CatGenie A.I. uses machine learning to predict
and notify you when your unit needs to be cleaned
and one key factor is based on how often your
CatGenie cleans per cat visit.
Helpful Notications
The CatGenie will send you helpful push
notications when your cat visits, or if your
CatGenie experiences an error. Activate or silence
any notications using the application settings on
your mobile device.
Cat Activation Delay Settings
Customize exactly when a cycle starts after
detecting your cat in CatActivation mode, allowing
time for other cats to use.
CatGazette
Free guides to help you understand all your cat's
behaviors. Check out all the newest articles on cat
health, well-being, vet advice and more!
Help Guides/Manuals
Find in-depth help guides, manuals, how to videos
and more!
CatGenie Store
Order your CatGenie supplies and accessories
right in the App!

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In Cat Activation mode, the CatGenie will automatically run a cycle after
your cat uses it.
SETTINGS
The default Cat Activation mode set from the unit control panel will run 7
days a week 24 hours a day. The customizable settings listed below are
only available in the CatGenie App:
Cat Activation Sleep Timer:
The CatGenie can be set to “sleep” for a one to ten hour period each day.
The CatGenie will not run any cycles during the sleep period.
PROGRAMMING YOUR CATGENIE
Push the Start Button anytime you want to clean the CatGenie. The Start Button can always start a
cycle, no matter how you have your CatGenie programmed.
POWER FAILURE: In case of power failure, the CatGenie will automatically save any
programmed settings. If your CatGenie was programmed to run a cleaning cycle while power
was lost, it will automatically resume at its next programmed cleaning or after it detects a cat, if
programmed to Cat Activation.
CAUTION: It is important to run your CatGenie at least two times a day per cat. Not
keeping your CatGenie clean enough can cause odor and cat acclimation issues.
AUTOMATIC MODES
MANUAL MODE
CAT ACTIVATION
PUSH START
MORE
WASHES PER
CARTRIDGE!
In Cat Activation
mode, your
CatGenie will
dispense less
solution per cycle
and will double
the washes per
cartridge from
120 washes to
240 washes.
Cat Activation Start Time:
You control the delay between when your CatGenie runs a cycle after your cat uses it. The cycle can
start anywhere from 5 - 30 minutes after the cat is detected. The unit will not start if a cat is using the
CatGenie. When a cat is detected, the Auto Button LEDs will cycle clockwise until a cycle starts. If it
detects a cat during a cycle, it will pause the cycle. Once the cat has left the bowl, the CatGenie will
resume the cycle after waiting one minute.
TIME ACTIVATION
CONTROL PANEL SET UP FOR AUTOMATIC MODES
To turn on your App-selected Auto Mode manually, press and release the Auto Button. The LED
will light and stay on and your CatGenie will give you a verbal conrmation that the setting has
been changed. To turn off Auto Mode, press and release the Auto Button once. The Auto Button
LED will go off.
Time Activation allows you to schedule your CatGenie to run at a set time, up to 8 cycles per day.
Customize it to best t your and your cat’s schedule. Time Activation can only be setup within the
CatGenie App.

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1. Enter Settings Menu: Press and hold both the Start and Auto Button for 3 seconds until
the CatGenie verbally says "Entering Settings Menu." In Settings Menu, Auto Button dims in
and out.
2. Once in the Settings Menu, click the Auto Button to move through the options below.
To adjust the desired setting, press the Start Button. You can exit the Settings Menu at any time
by pressing and holding both the Start and Auto Buttons for 3 seconds .The CatGenie will tell
you that it is Exiting the Settings Menu.
SETTINGS MENU OPTIONS
Wi-Fi Settings
This setting allows you to connect your CatGenie A.I. to the CatGenie App (You can see more
about the App on page 13) Once the CatGenie A.I. is connected, you can use this setting to
disconnect the CatGenie from Wi-Fi or change the network.
Panel Settings
This setting allows you to lock the Control Panel.
TO LOCK: While in Panel Settings, press the Start button to lock the panel.
TO UNLOCK: Double tap any button on your Control Panel. You do not need to access the
Settings Menu to unlock.
Volume
This setting allows you to change the volume levels of your unit. The CatGenie will “Meow” in
different sound levels to indicate the volume.
Restore CatGenie Factory Settings
This option allows you to restore all changes made to your CatGenie. It will restore the
CatGenie volume and cat sensors to the CatGenie factory default.
Cat Sensor
This setting allows you to adjust the sensitivity of your cat sensor to better t your home
environment. The CatGenie Cat Sensor comes pre-adjusted to function correctly in the majority
of homes, but if you have issues with CatGenie not detecting your cat, you can adjust the
sensitivity. Your CatGenie may need to be re-adjusted if you are using any accessories on the
CatGenie (GenieDome or Door). The sensor has 7 levels of sensitivity. To change your Cat
Sensor levels, press the Start Button in the Cat Sensor Menu.
Testing Menu
See more information about the CatGenie Testing Menu on page 16.
Exit And Run a Finishing Cycle
This option allows you to exit and run a Finishing Cycle. Always run a nishing cycle after
clearing an alert or disassembling CatGenie.
Exit
Allows you to exit the menu.
CATGENIE SETTINGS MENU

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CATGENIE TESTING MENU
CAUTION: Do not run tests unless prompted to do so by CatGenie App or Customer Support
team. Improper use could cause issues with your CatGenie.
Getting Into The Testing Menu:
• Using two ngers, press and hold both Start and Auto buttons at the same time. Hold until the unit speaks.
• Press the Auto button 5x to toggle through options until you hear “Testing Menu.”
• Press Start when CatGenie says “Testing Menu."
To toggle through test options 1-8, press the To toggle through test options 1-8, press the AUTO BUTTON. To select the test and navigate through the To select the test and navigate through the
steps, press the steps, press the START BUTTON.START BUTTON.
1. ARM TEST MODE – tests the GenieArm movement
When you press the START button to test the arm movement, the GenieArm should move down, stop, move up, stop,
and then repeat.
2. BOWL MOTOR TEST MODE – tests the GenieBowl movement
When you press the START button to test the GenieBowl movement, the GenieBowl should move clockwise then stop,
then counterclockwise then stop.
3. WATER FILL TEST MODE* – tests that the CatGenie is lling correctly.
When you press the START button to test the Water Fill Test, you can toggle the test on and off. The unit will add water
and stop at the ll line. IMPORTANT: You MUST always press Start again to stop the test, even if the water turns
off, before moving on or exiting the Testing Menu. CatGenie will say "Water turned off."
4. SANISOLUTION DOSAGE TEST MODE* – tests that the Cartridge is depositing SaniSolution.
When you press the START button to test the SaniSolution Dosage, you can toggle the test on and off. IMPORTANT:
You MUST always press Start again to stop SaniSolution ow before moving on or exiting the Testing Menu.
CatGenie will say "Dosage off."
*CAUTION: The Water Fill Test and SaniSolution Dosage Test should only be conducted when
directed by CatGenie Customer Support. Running these tests alone could damage your unit
and void your warranty.
5. DRAINAGE TEST MODE – tests the drain pump operation.
When you press the START button to test the Drainage Test Mode, you can toggle the test on and off.
6. DRYING TEST MODE – tests the heater and fan operation.
When you press the START button to test the arm movement, the Dryer should blow cold air, then low, then medium,
then high, then switch off.
CAUTION: DO NOT leave the area while in Drying Test Mode. Switch it off if you must leave.
7. CAT SENSOR TEST MODE – tests the GenieEyes
When you press the START button to test the GenieEyes, you can toggle the test on and off.
8. FINISHING CYCLE – starts Finishing Cycle and Exits Testing Menu.
When you press the START button to run a nishing cycle, the unit runs a nishing cycle and exits Testing Menu.
ALWAYS run a nishing cycle after running a drainage test.
TO EXIT TESTING MENU
To exit the Testing Menu, press and hold the To exit the Testing Menu, press and hold the STARTSTART Button and the Button and the AUTO Button for 3 seconds then release. The Button for 3 seconds then release. The
CatGenie will tell you that you have left the Testing Menu. If running a Finishing Cycle, the CatGenie will tell you that you have left the Testing Menu. If running a Finishing Cycle, the CatGenie CatGenie will exit the will exit the
Testing Menu automatically when it finishes the cycle. If your CatGenie loses power, it will also automatically Testing Menu automatically when it finishes the cycle. If your CatGenie loses power, it will also automatically
exit the Testing Menu.exit the Testing Menu.

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CATGENIE CLEANING & MAINTENANCE
TAKE APART AND CLEAN YOUR CATGENIE TWICE A YEAR.
• To extend the life of your CatGenie, we recommend you take apart and clean your CatGenie
at least twice a year. See page 18 for directions on taking apart your unit. Running a
Maintenance cycle will NOT clean the inside of the CatGenie.
• It is important to check the Air Intake Vent at least every two months or
when prompted by the App.
• Gently wipe any dust, debris or cat hair from the outside of the vent with a
damp cloth.
• Check the Air Intake Vent more often if you own long-haired cats or during
shedding season.
CLEAN THE AIR INTAKE VENT EVERY CARTRIDGE CHANGE
• We recommend cleaning the Light Guide every time you change
your SaniSolution Cartridge, and when notied by the App. Always
clean your Light Guide before running a Maintenance Cartridge.
•To clean your Light Guide, rst remove the Hopper Cover and
the Processing Unit. Pull the Light Guide up from the top of the
Hopper. Use a soft cloth to wipe the tip. The tip must be lime free.
Carefully replace the Light Guide. If the Light Guide is missing, get
another from the Spare Parts bag under the Base. If you need a
replacement, call Customer Support at 1-888-735-3927.
If power does NOT return after cleaning the Light Guide,
check if the CatGenie is plugged in. Make sure the Process-
ing Unit is securely placed on the Base. Check that the Intake
Hose and Electric Cord are in their grooves on the back of the
Processing Unit.
CLEAN LIGHT GUIDE EVERY CARTRIDGE CHANGE
RUN MAINTENANCE CYCLE QUARTERLY
REMEMBER: Always clean your Light Guide BEFORE running a
Maintenance Cycle.
• Use the Machine Maintenance Cartridge at least quarterly to remove
lime/grime deposits.
• Please follow instructions on the Maintenance Cartridge before using it.
• Each Maintenance Cartridge holds 4 washes. The Maintenance Cycle is a
longer cycle (1 hr long) and will look different than an ordinary cycle.
• The CatGenie does NOT scoop during the Maintenance cycle. Only run a
Maintenance Cycle when your CatGenie is clean and operating properly.

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TAKING APART YOUR CATGENIE TO CLEAN
IMPORTANT: UNPLUG YOUR UNIT AND TURN OFF THE WATER
SUPPLY BEFORE PROCEEDING.
1. Move the CatGenie away from the wall. Keep the Drain Hose in the toilet or drainpipe. Take off the
Hopper Cover. Remove the Processing Unit and place it upright on a towel on the oor.
2. Unclip the GenieHand. Retract the Arm and Clip all the way back into the opening in the brim.
WARNING:
Unless the
manual instructs
otherwise,
always unplug
the Genie Power
Cord before you
work on your
CatGenie. Be
sure to plug it
back in when
you’re nished.
1. 2. 3.
4. 5.
PULL
UP
3. To remove the Brim, push on the Black Button for leverage as you pull up the back of the Brim.
Lift the Brim off the Base from back to front and set aside.
4. Remove the Hopper from the base by carefully pulling it straight up. The Hopper opens like a
book to access for cleaning.
5. To get to the Base, remove the Bowl of Granules. Set aside where cats can’t use.
IMPORTANT: Make sure the arm clip is fully pushed back to prevent bending theMake sure the arm clip is fully pushed back to prevent bending the
arm during brim removal.arm during brim removal.
OPENS
LIKE A
BOOK
5.
Use bothUse both
handshands

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4. Clean or cut any hair or debris around Impeller
shaft.
5. Wash Hopper with gloved hand or scrub brush
to remove any dirt. Make sure the Red Washer is
still in place and the seeping holes are clean on
both sides of the Hopper.
HOW TO CLEAN YOUR CATGENIE
CLEANING THE HOPPER INSIDE & OUT
1. Follow instructions on page 18 to take
apart the CatGenie.
2. Pull out Hopper.
3. The Hopper opens like a book. Since it is
likely dirty or full of water, open into a sink,
tub, or garbage bag. Be sure to keep track
of the GenieBall and Red Washer while you
clean the Hopper.
CLEAN UNDER THE BASE
TIP: Wear gloves when cleaning the Hopper.
1. Remove the Bowl. If the Bowl is lled with
wet Granules, place it on something like
a trash bag or towel to prevent water from
leaking onto the oor. Remove Scrubber from
Base. Dump the dirty water from the Base
carefully. Keep the Drain Hose in the drainpipe
or toilet.
2. If you need to move the Base, keep the
Drain Hose elevated to prevent water spilling.
3. Clean the Base. Remove any Washable
Granules with a gloved hand or hose, making
sure to check every nook and cranny. Dish
soap can be used when cleaning.
1. 2. 3.
2. 3. 4. 5.
4. Coil Drain Hose under Base as shown above
and reassemble your CatGenie. Make sure Drain
Hose is attached to drainpipe. When returning
Hopper to unit, make sure the Red Washer is on
the Hopper.
5. Put the Scrubber in with the “feet” up. It
should be loose and to the side of the center pin
in the Base. Then replace Bowl, and check to
make sure it turns freely. Finally, replace Brim
and clip GenieHand to the Arm in its up position.
4. 5.
Make sure
seeping holes
are clean
Make sure
red washer
is in place

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WARNING MESSAGE: DIRTY LIGHT GUIDE
CAUSE: Light Guide needs cleaning. Remove the Processing Unit. Pull the Light
Guide up from the top of the Hopper. Use a soft cloth to wipe the tip. The tip must be
lime free. Carefully replace the Light Guide. If the Light Guide is missing, get another
from the Spare Parts bag under the Base. If you need a replacement, call Customer
Support at 1-888-735-3927.
If your CatGenie needs your attention, the Warning Indicator on the bottom le of the
Control Panel will be blinking red. Listen to the message and follow the troubleshooting steps
accordingly. A short press on the Auto button will repeat the warning message.
A warning indicates your CatGenie has detected a potential problem, but can still run a cycle. An
error indicates your CatGenie has detected a problem, and can not run a cycle. By addressing a
warning when it appears, you can prevent errors from occuring in your CatGenie.
LISTEN FOR WHICH ERROR/WARNING IS ANNOUNCED, OR CHECK YOUR CATGENIE APP.
D
I
R
T
Y
C
L
E
A
N
WARNING MESSAGE: DIRTY DRYER VENT
CAUSE: SOMETHING IS BLOCKING THE SIDE OR REAR Air Intake Vents:
A blocked Air Intake Vent is a re hazard. You should address immediately. Remove any hair
or debris from side Air Intake Vent. Move the CatGenie 2 inches away from the wall. Remove obstructions in
the Bowl that block Dryer’s hot airow. Let CatGenie cool for 20 minutes. Press Start Button to resume Cycle.
CAUTION: Stay with your CatGenie after repair to make sure it’s OK. If a warning alerts again, an
error alerts, and/or you smell burning, see sparks, or anything abnormal, unplug immediately and
contact Customer Support: 1-888-735-3927.
WARNING MESSAGE: CARTRIDGE LEVEL LOW
CAUSE: The Sanisolution cartridge is low. It is time to order more SaniSolution Cartridges.
ERROR MESSAGE: LIGHT GUIDE ISSUE
CAUSE: Light Guide needs cleaning. Remove the Processing Unit. Pull the Light Guide up from the top of the
Hopper. Use a soft cloth to wipe the tip. The tip must be lime free. Carefully replace the Light Guide. If the Light
Guide is missing, get another from the Spare Parts bag under the Base. If you need a replacement, call Customer
Support at 1-888-735-3927.
CAUSE: CatGenie cannot drain properly. If cleaning the Light Guide does not resolve the error, your unit may
not be able to drain properly. Follow directions on page 24 to clear the error. Once the error has cleared, access
the Testing Menu to run a Finishing Cycle.
ERROR MESSAGE: DRYER OVERHEATING
CAUSE: SOMETHING IS BLOCKING THE SIDE OR REAR Air Intake Vents. Follow instructions above under
"Warning message: dirty dryer vent" to clear the dryer vent. If an error alerts again, and/or you smell burning,
see sparks, or anything abnormal, unplug immediately and contact Customer Support: 1-888-735-3927.
TROUBLESHOOTING