CatGenie A.I. User manual

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CATGENIE A.I.
OPERATION
MANUAL
The World's Only Self-Washing Cat Box™
3

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TO PREVENT FIRE or shock hazard, do NOT expose
the CatGenie Processing Unit to rain or sources of
splashing water. Do NOT operate the CatGenie with
wet hands. NEVER USE AN EXTENSION CORD WITH
YOUR CATGENIE.
READ ALL INSTRUCTIONS BEFORE INSTALLING
AND USING YOUR CATGENIE. USE THE CATGENIE
ONLY FOR ITS INTENDED PURPOSE.
All modications or changes not explicitly described or
approved of in this manual could void your Warranty.
WARNING: Basic safety precautions must and should
always be followed to reduce the risk of personal injury.
ON SAFETY
Should any solid object fall on or into the Processing Unit
or should liquid penetrate the Processing Unit, unplug the
CatGenie and have it checked by PetNovations qualied
personnel before using.
Unplug the CatGenie Electric Cord from the outlet before
attempting to clear a clog or remove an object from the
Hopper’s processing area.
DO NOT put ngers or hands into the Hopper opening
while the CatGenie is operating.
ON OPERATION
Before connecting the CatGenie to the power source, be
sure to read this manual. NEVER, under any
circumstances, connect the CatGenie to a power source
unless the CatGenie Processing Unit is properly seated
and secure in its slot in the Base. Follow all instructions
and warnings in all CatGenie Manuals.
ON CLEANING
Clean the Processing Unit and Control Panel only with
a soft damp cloth slightly moistened with water. NEVER
immerse or spray it with water. Do NOT use any type of
abrasive pad, scouring powder, or solvent such as alcohol
or benzene. See Cleaning the CatGenie on page 19 for
further instructions.
CLEAN THE AIR INTAKE VENT
Regularly, wipe the vent located on the side of the
Processing Unit with a cloth to remove any hair or debris.
CLEANING THE CATGENIE
Your CatGenie should be taken apart and cleaned twice a
year to keep it running smoothly. We recommend cleaning
more often if you have long-haired cats.
IMPORTANT SAFETY INSTRUCTIONS
ON POWER SOURCES
Before operating the CatGenie, check that your local power
supply is identical to the CatGenie operating voltage, which
is 120VAC. See complete specications below:
CATGENIE SPECIFICATIONS
FOR NORTH AMERICA
Power Requirements: 120 VAC, 60 Hz (10A Fused)
Power Consumption: 20 W (Cleaning Cycle- 20
Minutes); 1,000 W (Drying Cycle - 18 Minutes)
Approximate Weight: Total CatGenie: 25lbs.
(Includes Processing Unit, 11 lbs; Base Unit, 14 lbs.)
Supplied Accessories: Utility or Laundry Room
T-Adapter, Bathroom or Powder Room T-Adapter,
SaniSolution, and Washable Granules.
TO PREVENT RISK OF FIRE, ELECTRIC SHOCK, OR INJURY TO PEOPLE AND PETS.
If you have any questions or problems concerning
your CatGenie, please contact CatGenie Customer
Support at: 1-888-735-3927
PRODUCT CHANGES
While PetNovations, Inc. reserves the right to change design
and specications without notice, we do alert our customers
about upgrades and product improvements.
Unplug the CatGenie from its electric outlet before cleaning
the Processing Unit or washing any other CatGenie parts.
NOTE: Always be sure to unplug the Electric Cord before
lifting the Processing Unit from the Base.
If you are not going to use the CatGenie for an extended
period of time, disconnect the CatGenie from the electric
outlet and remove the SaniSolution Cartridges from the
Processing Unit. When disconnecting the CatGenie pow-
er cord, pull the plug. NEVER pull the cord. A damaged or
defective AC power cord should be repaired at a qualied
service shop.

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TO PREVENT RISK OF FIRE, ELECTRIC SHOCK, OR INJURY TO PEOPLE AND PETS.
WELCOME TO THE
CATGENIE FAMILY
Congratulations on being the proud owner of
the World’s Only Self-Washing Cat Box and
never having to touch cat litter again! Here
at PetNovations, our goal is to enhance the
animal lover experience through the conve-
nience of the CatGenie, allowing you to enjoy
more time with your cats in a cleaner, happier
environment. This manual will be your guide
through the world of owning and operating
your CatGenie. You can nd all the answers to
your technical questions here as this manual
will walk you through the anatomy of the de-
vice, programing your CatGenie, troubleshoot-
ing methods, maintenance and more.
Please call or email CatGenie Customer Sup-
port if you see visible damage to your CatGe-
nie or if you have cat acclimation problems.
We are happy to assist you with ANY ques-
tions or issues that you may have concerning
your CatGenie.
TABLE OF CONTENTS
SAFETY INSTRUCTIONS
CATGENIE SPECIFICATIONS
CUSTOMER SUPPORT INFO
CATGENIE FAQs
CATGENIE ANATOMY
DIY CATGENIE SETUPS
• Bath & Laundry Rooms
SUPPLIES
• Washable Granules
• SaniSolution
• How to Replace Parts
CONTROL PANEL
• Program Lock Panel
CONNECT CATGENIE WI-FI
• App Features
PROGRAMMING YOUR CATGENIE
• Automatic & Manual Modes
• Settings Menu
• Testing Menu
CATGENIE MAINTENANCE
• Maintenance Cleaners
• Cleaning Light Guide
HOW TO TAKE APART YOUR CATGENIE
HOW TO CLEAN YOUR CATGENIE
TROUBLESHOOTING
• Errors
• Other Issues/No Error Indicated
• How to Clear a Drainage Obstruction
90-Day, Money-Back Guarantee
2-Year Warranty
FCC Notice & Warnings
MY CATGENIE SERIAL NUMBER:
____________________________
Congratulations on being the proud owner
of the World’s Only Self-Washing Cat
Box and never having to touch cat litter
again! Here at PetNovations, our goal is
to improve the lives of pets and owners
with the best waste management solution:
The CatGenie. The CatGenie allows
you to enjoy more time with your cats
in a cleaner, happier environment. This
manual will be your guide to owning and
operating your CatGenie. You can nd all
the answers to your technical questions
here, as this manual will walk you through
the anatomy of the appliance, programming
your CatGenie, troubleshooting methods,
maintenance, and more.
Please call or email CatGenie Customer
Support if you see visible damage to
your CatGenie or if you need help with
cat acclimation. We are happy to assist
you with ANY questions or issues that
you may have concerning your CatGenie.
Welcome to the Family!
Call: 1-888-735-3927
Email: [email protected]
Visit: www.CatGenie.com
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Record here for easy reference! You'll nd the
serial number on the back of your unit.

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IS THE SANISOLUTION CLEANER SAFE FOR MY CAT?
Yes, SaniSolution is safe for cats. Its ingredients are like those used by veterinarians
to clean their exam room and operating areas. Liquid in the Cartridge is highly
concentrated. In this form, it is safe as long as it is in the Cartridge. When used in
the CatGenie, it is diluted with water so it is always safe for your pets (and for you!)
HOW LONG DOES THE SANISOLUTION LAST?
On Cat Activation, one SaniSolution Cartridge is good for 240 washes. On Time
Activation or Manual Mode, one cartridge is good for 120 washes. Always keep extra
Cartridges on hand. The price of SaniSolution equals the yearly cost of cat litter, yet
it’s just a fraction of the size and weight of litter.
DOES THE SANISOLUTION DISSOLVE OR LIQUEFY SOLIDS?
No. The solids are turned into wastewater by the action of the Impeller, which is
inside the Hopper. The SaniSolution washes and effectively cleans the Washable
Granules, GenieHand and Bowl.
CAN I REFILL THE SANISOLUTION CARTRIDGES?
No, the Cartridge cannot be relled. CatGenie Cartridges are designed to dispense
the exact amount of our vet-approved SaniSolution, keeping it safe for your
CatGenie, pets, people, the planet and plumbing. No other cleaning solutions can be
safely used in our system.
IS THE CATGENIE ECO FRIENDLY?
Yes. The CatGenie Washable Granules and SaniSolution cleaning cycle eliminates
the need for cat litter. Unlike any type of litter, the SaniSolution and the Washable
Granules are environmentally friendly and septic-safe. Plus many components of
CatGenie Cartridges are recyclable.
WHAT HAPPENS IF MY CAT IS IN THE BOWL DURING CLEANING?
The CatGenie has sensors, GenieEyes, which delay the cleaning cycle until your cat
is safely out of the CatGenie.
WILL MY WATER BILL INCREASE BY USING THE CATGENIE?
Your water bill should not have a signicant increase. Running a CatGenie is equal to
a few additional toilet ushes per day.
WHERE DOES WASTEWATER GO WHEN IT LEAVES THE UNIT?
Wastewater drains safely out of your home into your home's waste pipes. When used
in a bathroom, the Drain Hose hooks over the toilet rim; waste drains into the toilet.
When used in a laundry room, waste goes into the Washer’s drain pipe.
CATGENIE FAQS

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CATGENIE FAQS
IN A LAUNDRY ROOM, COULD WASTE WATER GET ON
CLOTHING?
No. When properly hooked in the washing machine drain pipe, waste water can
not touch laundry. The drain pipe should connect directly into the sewer/septic
tank. NOTE: The length of the Washer’s drain hose inside its waste pipe must
be less than 5 inches to avoid spillage.
IN A BATHROOM, CAN THE TOILET BE USED DURING A CYCLE?
Yes, the CatGenie does not interfere with toilet use.
CAN A TOILET OVERFLOW WHEN WASTE WATER GOES INTO IT?
No. Water in a toilet automatically lowers to its preset level and will not overow
unless your toilet is clogged.
WHAT HAPPENS IF SOLIDS STICK TO THE GENIEHAND?
During all three washings, the GenieHand gets scrubbed clean by the action
of water, SaniSolution and Washable Granules. The GenieHand is also easily
removable should a manual cleaning be required.
DO THE WASHABLE GRANULES ABSORB?
No, the cat-safe Washable Granules are completely non-absorbent. Liquid
waste drains through them into the CatGenie base and is ushed away. Unlike
traditional litter, the Washable Granules are thoroughly washed each cleaning
cycle. They fulll your cat’s need to dig and cover.
WHAT HAPPENS IF WASHABLE GRANULES ARE SWALLOWED?
The Granules are non-toxic for both cats and humans and can easily pass
through their respective digestive systems.

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1. Processing Unit
Acts as the CatGenie Brain. Holds motors,
solution pump unit and electronics.
2. Air Intake Vent
Recycles hot air for drying.
3. Brim
Encircles the Bowl; attaches to Base.
4. Bowl
Where your cat feels at home in the cat-
comfy Granules.
5. Hopper*
Chamber where Impeller macerates waste.
6. Scrubber
Moves freely. Helps keep the base clean.
7. Intake Hose
Connects to cold water supply line in the
bath or laundry room.
8. Electric Cord
Plugs into AC Power. Only use a GFCI
outlet.
9. Drain Hose
Drains into toilet or waste pipe in laundry or
utility room.
10. Drain Hook
Attaches to Genie Drain Hose for use over
toilet rim only. Do not use in laundry room
setup.
11. Base
Bottom of the CatGenie.
ANATOMY OF THE CATGENIE A.I.
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ANATOMY OF THE CATGENIE A.I.
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12. SaniSolution Cartridge
Dispenses precise amount of cleaning uid.
13. Control Panel
Displays the cartridge level, Wi-Fi
connection status, and more. Allows access
to setup and testing menus.
14. Hopper Cover
Stores GenieHand and hides the Hopper.
15. GenieHand
Multi-functional tool scoops solids, scrubs
and scours Granules, itself and inside of
the Bowl.
16. GenieEyes
Detects when cat is in the Bowl. Pauses
cleaning cycle and prevents cycle starts if a
cat if detected.
17. Dryer Outtake
Hot air blows out and into the Bowl.
18. Washable Granules
Non-absorbent, never need changing.
*CLOSE-UP OF HOPPER: 19. Light Guide
Used to detect water level in Bowl.
20. Impeller Assembly
Breaks up waste inside the CatGenie.
21. GenieBall
Helps waste move freely inside the
Hopper.
22. Hair Cutter Ring
Two-part piece next to the Impeller.
23. Red Drain Washer
Creates seal between Hopper and
Drain Hose. Must have for proper
draining.
24. Seeping Holes
Allows water to seep into the Hopper.
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DO-IT-YOURSELF SETUP GUIDES
BATHROOM
1. Shut off cold-water supply valve on toilet
or sink and unscrew Toilet Flex Line (If it is a
solid pipe you will need to purchase a ex line,
available at any hardware store.)
2. Attach the 3/8” T-Adapter to cold-water
supply valve and then connect the Toilet Flex
Line to the top of the T-Adapter and tighten both.
3. Screw the CatGenie Water Intake Hose to
the T-Adapter. Hand tighten only. Turn cold
water on. Check for leaks or drips.
4. For toilet use only, connect the Hook to the
CatGenie Drain Hose. Push until the white tip
of the Hose is all the way into the Hook
5. Put the Drain Hook over the toilet rim and
close the toilet seat over the hook.
6. Plug power cord into electrical outlet. Never
use an extension cord with your CatGenie.
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5.
LAUNDRY OR UTILITY
1. Turn off the laundry’s cold-water supply
valve.
2. Unscrew your washing machine’s cold-
water supply hose from its valve.
3. Attach supplied T-Adapter to Washer hose
and cold-water supply valve.
4. Screw the Water Intake Hose to the
T-Adapter. Hand tighten only. Turn cold water
on. Check for leaks and drips.
5. Put Drain Hose into Washer’s waste pipe.
Washer’s Drain Hose must be less than 5”
inside waste pipe. Insert the Drain Hose lower
than the Washer’s drain hose.
6. Plug power cord into electrical outlet. Never
use an extension cord with your CatGenie.
1+2. 3.
4. 5.
5.
Laundry set up instructions continued on next page.
1. 2. 3.
4. 5.
Toilet water
supply valve
Toilet
Flex
Line
T-Adapter
Toilet Flex
Line CatGenie
Water Intake
Hose
Hook CatGenie Drain
Hose
Washer
cold
water
supply
valve
T-Adapter
Washer
cold water
CatGenie
Water
Intake
Hose
CatGenie
Drain Hose
Washer
drain
hose
CatGenie
Drain
Hose
LOWER
Washer Drain
Hose LESS
THAN 5”
<5”
Washer
cold water

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DO-IT-YOURSELF SETUP GUIDES
3.
3.
5.
FITTING TWO HOSES INTO ONE LAUNDRY DRAIN:
1. If the Drain Hose and Washer hose won’t t
easily into the drain, remove both hoses. Put
the CatGenie Drain Hose in rst, then add the
Washer drain hose.
2. If the Washer drain hose has a guard, hold
the guard and hose tightly together and push
Washer drain hose into the drain.
3. If the Washer hose with its guard still won’t
go into the drain, move the Washer guard up
the hose about 2 inches. Then put the Washer
hose into the drain.
4. Another option is to put the hoses in together
with the CatGenie Drain Hose a little ahead of
the edge of the Washer hose.
5. Push both hoses in until they are rmly
secured inside the drainpipe.
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3. 4.
COILING THE DRAIN HOSE
YES. Best NOT to coil. If you need to coil, make
wide, unkinked coils to store the Drain Hose under
the Base, at least one but no more than two times
around the peg. Run the hose through the notches
in the back of the Base.
NO. Do not make tight coils or kinks in the Drain
Hose. Do not pinch or squeeze hose.
YES
RIGHT & WRONG SETUPS:
DO-IT-YOURSELF SETUP GUIDES
2. 3.
4. 5.
YES
NO
YES
NO
YES
NO
FLOOR DRAIN
YES. Run Drain Hose out and
up 12” high, then down along
oor to drain. Level CatGenie if
oor slopes to drain.
NO. Do not run Drain Hose
down on the oor directly to the
drain.
LAUNDRY DRAIN
YES. Run Drain Hose
along oor for about 2’,
and then up to the laundry
drain pipe.
NO. Do not run the Drain
Hose straight up to the
laundry drainpipe.

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SUPPLIES
WASHABLE GRANULES
While the Washable Granules never need changing, they do need to be
replenished. Just add Granules when the amount falls below the ll-level line,
which is indicated by an indentation inside the Bowl. It is important to keep the
Granules lled to that level. Always have an extra box of Washable Granules
on hand. Do not ll past the ll-level line.
FILL TO THIS LINE
WARNING: Never, under ANY circumstances use cat litter in your
CatGenie. Doing so will cause severe damage to your CatGenie
and will void your Warranty. Always make sure you are using
CatGenie Washable Granules.
SANISOLUTION
SaniSolution is safe and non-toxic for cats and
humans when properly used in the CatGenie.
Ingredients are similar to cleaners used by
veterinarians to clean exam and operating areas.
The SaniSolution Cartridge is the key to
CatGenie operation and cat protection.
The CatGenie will alert you via the App and
SaniSolution Level Indicator on the Control Panel
when your CatGenie is running low or needs a new
cartridge. The CatGenie App will also indicate the
exact number of washes left on your SaniSolution
Cartridge.
SANISOLUTION LEVEL INDICATOR
The Level Indicator on your Control Panel will display your
Cartridge level at all times. Five levels are used to give you
an estimated reading:
Solid, Full Drop: All 3 LEDS Lit
Indicates your SaniSolution Cartridge has
from 120/120 to 81/120 washes remaining.
Medium Level: 2 LEDS Lit
Indicates your SaniSolution Cartridge has
from 80/120 to 41/120 washes remaining.
Low: 1 LED Lit
Indicates your SaniSolution Cartridge has
from 40/120 to 21/120 remaining.
Very Low: 1 LED + Blinking
Indicates your SaniSolution Cartridge has
from 20/120 to 1/120 washes remaining. The
CatGenie will verbally tell you the Cartridge
is low. If you do not have a Cartridge on
hand, order a new one now.
Empty Cartridge: All 3 LEDS +
Blinking
The SaniSolution Indicator will be blinking
and the CatGenie will notify you that the
Cartridge is empty if any button is pressed
on the Control Panel. You will not be able to
run a cycle if your Cartridge is empty.
Missing Cartridge:
The SaniSolution Indicator will blink along with the
Red Error LED and the CatGenie will notify you of
the missing Cartridge if any button is pressed on the
Control Panel.
When Cartridge is missing or empty, the CatGenie
will not run a cycle. To dismiss the warning, insert
a SaniSolution Cartridge.
WARNING: NEVER remove the Cartridge
while CatGenie is cleaning. Unit will stop.
DO NOT REMOVE WHITE NIPPLE on bottom of the cartridge. Solution
leaks out and ruins the Processing Unit. DOING SO VOIDS YOUR
WARRANTY. Always store Cartridges with the bottom facing up.
DO NOT REMOVE
NEVER MIX OR
USE CAT LITTER