CenturyLink Polycom 4 Series User manual

Polycom 450 & 4xx
Quick Reference Guide
© 2013 CenturyLink. All Rights Reserved. The CenturyLink
mark, pathways logo and certain CenturyLink product names are
the property of CenturyLink. All other marks are the property of
their respective owners.
Polycom 4xx QRC –050115rev1
Page 1 of 2
Getting Started
Setting Up Your Voicemail
Making Calls To:
•From Your Office Phone: Press the Messages
key, then press the Connect soft key.
•When prompted, enter your 10-digit phone
number followed by #.
•Follow the automated prompts to record your
Name, set your Schedule, and record an “Open”
and “Closed” greeting.
•From Outside of the Office: Dial the Voicemail
Retrieval number provided in your Welcome
Email. When prompted, enter your 10-digit phone
number followed by #; reenter your 10-digit
phone number followed by #
•Follow the automated prompts to record your
Name, set your Schedule, and record an “Open”
and “Closed” greeting.
Phones In Your Office*
4-Digit Extension
Phones In Other Offices
10-Digit Phone Number
Local
10-Digit Phone Number
Long Distance
10-Digit Phone Number
Toll-Free
10-Digit Phone Number
International
011 + Country Code + City Code + Number
Operator*
0
Information**
411
TTY
711
Emergency Services***
911
Voicemail Passcode
*When dialing extensions or numbers less than 10-Digits, you can add a #
after the number to make the call go through faster.
** Information may be restricted on some phones, charges may apply.
*** Emergency Services are tied to the service address of your phone.
Please record your password here:
Phone Features
Consultative Transfer
Blind Transfer
Supervised Transfer allows you to speak to the recipient you are
transferring the call to and announce the caller prior to completing the
transfer process.
1. While on a call, press the Transfer soft key. The person you are
talking to is placed on Hold and you receive a dial tone.
2. Dial the number where you wish to transfer the call.
3. After you announce the caller to the recipient, press the Transfer soft
key again to complete the transfer.
4. If they do not answer or you misdial, press the Cancel soft key to
release the transfer process and return to the caller.
Note: When transferring in this manner, the caller ID that appears to
the recipient of the transfer is the caller ID of the party transferring the
call, not the caller ID of the incoming caller.
Blind Transfer allows you to transfer a call without speaking to the
person you are transferring the call to.
1. While on a call, press the Transfer soft key. The person you are
talking to is placed on Hold and you hear a dial tone.
2. Press the Blind soft key.
3. Dial the number where you wish to transfer the call.
4. If you make a mistake or change your mind, press the Cancel soft
key. Note that you may have to press More to access Cancel.
Note: When transferring in this manner, the caller ID that appears to
the recipient of the transfer is the caller ID of the incoming caller.
Transferring a Call to Voicemail
Call Park
You can transfer callers directly to someone’s voicemail and bypass ringing
their actual phone.
1. While on a call, press the To Vmail soft key. Note that the person will
still be on your phone and able to hear you speak.
2. Dial the recipient’s extension and press the Enter soft key.
3. The call will now leave your phone and go straight into that person’s
voicemail.
Note: When transferring in this manner, the caller ID that registers in
the recipient’s voicemail is the caller ID of the incoming caller.
Call Park allows you to place calls on hold, and then retrieve that call at
another phone within your Call Park Group.
To Park a call:
1. Press the Park soft key.
2. To park the call against your extension, simply press the #key, or
you can dial any 4-Digit Extension followed by the # key.
3. The call is “parked” on that extension.
To Retrieve a call:
1. At dial tone, enter *88 or press the Retrieve soft key.
2. Enter the 4-Digit Extension followed by the # key that you parked
the call on.
Making a Conference Call
Joining Two Calls Together
You can Conference up to 15 callers, including yourself.
1. While on a call, press the Conference hard or soft key. The person
you are talking to is placed on Hold and you receive a dial tone.
2. Dial the number of the person you want to conference into your call.
3. After you announce the conference, press the Conference hard or soft
key again to complete the conference.
4. If they do not answer or do not wish to join the call, press the Cancel
soft key to release that party and return to your original caller(s).
You can utilize the Park function and Conference keys to join two active
calls together.
1. When the second call comes in, answer it and place it on Park by
pressing the Park soft key and #.
2. Return to the original call.
3. Press the Conference hard or soft key.
4. Dial *88 and then #to retrieve the call.
5. After you announce the conference to the other party, press the
Conference hard or soft key again to complete the conference.

Polycom 450 & 4xx
Quick Reference Guide
© 2013 CenturyLink. All Rights Reserved. The CenturyLink
mark, pathways logo and certain CenturyLink product names are
the property of CenturyLink. All other marks are the property of
their respective owners.
Polycom 4xx QRC –050115rev1
Page 1 of 2
Call Forwarding
Using Call Logs
You can Forward your phone calls to another extension or a phone
outside of the company.
To Enable Forwarding:
1. Press the Forward soft key.
2. Choose from the list of Always Forward, No Answer Forward, or
Busy Forward and press the Select soft key.
3. Enter the number or extension of where you would like to forward your
calls and then press the Enable soft key.
To Disable Forwarding:
1. To disable, press the Forward soft key, select the feature you would
like to disable and press the Select soft key. Press the Disable soft
key to remove forwarding.
Your phone retains a list of call logs that you can access by pressing the
Callers soft key. You can also go straight to the call logs by using the
arrow keys:
•Down Arrow shows Missed Calls.
•Left Arrow shows Received Calls.
•Right Arrow shows Placed Calls.
You can also access more detailed call logs through the web portal, which
is listed on the back of this handout.
Speed Dial 100
Do Not Disturb
Speed Dial 100 allows you to program up to 100 contacts using 2-digit
codes 00 through 99.
•At a dial tone, enter *75 followed by the 2-Digit Speed Dial Code
you’d like program, followed by the 10-digit phone number.
•To use a Speed Dial code, while the phone is on-hook (no dial tone),
enter #+ 2-Digit Speed Dial Code, then press the Dial softkey or lift
up the handset. Example: Do not establish dial tone, dial #+00 press
Dial or lift handset, or whichever 2-digit code you want to dial.
Do Not Disturb (DND) will send all of your callers directly to voicemail.
To Activate DND:
•Press the Do Not Disturb hard key.
•An “X”will flash next to your extension to confirm activation of DND.
To Deactivate DND:
•Press the Do Not Disturb hard key again.
•A phone icon will display next to your extension to confirm
deactivation of DND.
Voicemail
Retrieving Voicemails
Voicemail Shortcuts
Three Ways to Access
•From Your Office Phone:
Press the Messages key, then press the Connect soft key.
When prompted, enter your Voicemail Passcode, followed by #.
•From Outside the Office*:
Dial your Voicemail Retrieval number.
When prompted, enter your 10-digit phone number followed by #.
Reenter your 10-Digit Phone Number, followed by #.
•By Calling Your Direct Dial Number:
During your greeting, press 7.
Enter your Voicemail Passcode, followed by #.
Note: *You can save a contact in your cell phone to automatically log
you in by adding a contact with the Voicemail Retrieval phone number
<pause> [10-digit number] # <pause> [password] #.
Play Message Menu
While a Message is Playing
11 .. Check Unheard Messages
1.... Listen to Messages
2.... Send Messages
4.... Mailbox Options
*..... Disconnect
0 .... More Options
1 .... Repeat Message
2.... Pause/Resume
3.... Skip to End
4.... Slow Down
5.... Message Details
6.... Speed Up
7.... Delete Message
9.... Save Message
*.... Return to Previous Menu
#.... Skip Message
88 .. Call Sender
Web Portal
Login Information
New Web Portal Password
Web Address: http://centurylink.com/voip
Username: received via email from your administrator
Password: received via email from your administrator
Please record your password here:
Notes