Verizon Business Voice Mail User manual

User Guide
Business Voice Mail
 Basic Mailbox
 Standard Mailbox
 OnePoint Voice Mail
 Announcement-Only Mailbox
 Group Mailboxes

About Your Verizon Business Voice Mail
Welcome to Business Voice Mail — the smart voice mail solution for small,
medium and large businesses!
Business Voice Mail gives you the advantages of a complete, feature-rich voice
mail system. However, you only invest in the mailboxes you need — and Verizon
maintains all the system equipment at no additional charge. You are assured of
professional, private call answering and message service 24 hours a day.
Business Voice Mail answers all your incoming calls when:
Your line is busy
You are unable to answer your telephone
Business Voice Mail answers up to three incoming calls simultaneously. No more
busy signals to frustrate your callers!
An interrupted dial tone on your line alerts you to new messages in your
mailbox. Visual Waiting Indication and Wireless Notification are also available.
Business Voice Mail is easy to use; user-friendly prompts guide you through all
feature settings. Digital-recording quality and flexible options all work together
to enhance your business image.
Questions? Please call 1.800.483.2000 1

able of Contents
Time and Date Stamp.........................................................................................36
Optional Features
Pager Notification1..........................................................................................37
Special Delivery1............................................................................................39
Ring Count Change1.......................................................................................44
Visual Message Waiting Indicator/ SK............................................................45
Wireless Notification.......................................................................................45
Multiple Number Service ...............................................................................46
Optional Mailbox Arrangement
Group Mailboxes.............................................................................................47
Getting Started — Group Mailboxes..............................................................48
Gateway Greeting...........................................................................................49
To Set Up Your Gateway Greeting....................................................................49
Entering Your Group Mailbox the irst Time....................................................51
Whenever You Want to Use Your Group Mailbox.............................................52
rompts Available to Callers When They Forward to Your Mailbox...............53
Terms & Conditions ............................................................................................54
Voice Mail Overview Map ....................................................Inside Back Cover
1These services may have a small additional monthly fee.
2Not available in all areas.
About Your Verizon Business Voice Mail ............................................................1
Chart of Mailbox Types and Features..................................................................4
Getting Started.....................................................................................................6
Entering Your Mailbox the First Time .................................................................7
Whenever You Want to Use Your Verizon Business Voice Mail Service ............8
Special Keys That are Always Available..............................................................9
Additional Rates That May Apply
Long Distance...................................................................................................9
Measured Service .............................................................................................9
Main Menu ..........................................................................................................10
ersonal Options Menu......................................................................................11
Listening to Your Messages ...............................................................................12
Scanning Messages ............................................................................................14
ersonal Options
Greetings........................................................................................................15
Passcode (Password).......................................................................................20
Passcode Suppression (Automatic Passcode) ..................................................20
Personal Receptionist (Attendant Transfer).....................................................22
To Select a“Language”Option........................................................................24
Scheduling Reminders.......................................................................................25
Sending Messages..............................................................................................28
Broadcast Group Lists .....................................................................................30
Delivery Options .............................................................................................34
Questions? Please call 1.800.483.2000 3
2

Feature Basic Standard
OnePoint Voice
Mail
Announcement
Only
Greetings 2 minutes 2 minutes 2 minutes 3 minutes
Alternate Greeting Included Included Included NA
Message Storage 30 days 30 days 30 days 30 days
Mailbox Capacity 20 messages 30 messages 50 messages NA
Message Length 2 minutes 2 minutes 5 minutes NA
Send messages to other Verizon Voice Mail subscribers Yes Yes Yes NA
Send messages to Non-Subscribers NA Yes Yes NA
Reply to Messages NA Yes Yes NA
Forward Messages NA Yes Yes NA
rivate Messages NA Yes Yes NA
Urgent Messages NA Yes Yes NA
Future Delivery NA Yes Yes NA
Return Receipt NA Yes Yes NA
Group Lists NA 5 groups of 24 10 groups of 24 NA
Group Mailbox N/A Yes Yes Yes
ersonal Receptionist NA Included Included Included
ager Notification NA Additional monthly fee Included NA
Wireless Notification Optional No cost Optional No cost Optional No cost NA
Special Delivery NA Additional monthly fee Included NA
Reminder Service NA Additional monthly fee Included NA
Multiple Number Service NA NA Included NA
Ring Count Change* NA Additional monthly fee Included NA
Language Options Available Available Available Available
Verizon offers a variety of mailboxes
*Where facilities permit
Questions? Please call 1.800.483.2000
45

Questions? Please call 1.800.483.2000
Getting Started*
The first time you dial into Business Voice Mail, you will be asked to set up your
mailbox. You will need the following information:
Business Voice Mail Access Telephone Number:
Your Telephone Number with Voice Mail:
Temporary passcode (last 4 digits of your telephone number with Voice Mail):
NOTE:When you set up your mailbox, you will be prompted to create a personal Passcode
(4- to 8-digit number).
Your Business Office Sales Consultant provides you with information above when
you order your Voice Mail service. If you do not have the information, or have
questions, please call our Help Desk at 1.800.483.2000. Representatives are avail-
able 24 hours a day, 7 days a week.
*NOTE:These instructions are not applicable to Group Mailboxes. See page 47-52 for
Group Mailboxes.
6
Entering Your Mailbox the First ime*
(You must do this before you can listen to messages)
If you call from your business telephone line:
1. Dial the Business Voice Mail access telephone number.
2. Enter your default Passcode (the last four digits of your telephone number
with Business Voice Mail), then press ≠.
3. ollow the simple voice prompts to set up your mailbox.
If you call from any other telephone number:
1. Dial the Business Voice Mail access telephone number.
2. Enter your 10-digit telephone number with Business Voice Mail.
3. Enter your default Passcode (the last four digits of your telephone number),
then press ≠.
4. ollow the simple voice prompts to set up your mailbox.
The first time you dial in to your mailbox, Business Voice Mail will prompt
you to:
Create a new Passcode (4- to 8-digit number). (See page 20.)
Record your Name. (See page 18.)
Record Personal Greeting. (See page 16.)
Message Retrieval — How to listen to messages in your mailbox:
After set-up, Business Voice Mail tells you if you have new messages. Refer to
page 12 for instructions on how to review your messages.
IM ORTANT: Callers can leave messages in your mailbox before you set up your
mailbox; interrupted dial tone on your line indicates a new message is in your
mailbox. Voice Mail will prompt you through mailbox set-up so that you can listen
to your messages.
*NOTE:These instructions are not applicable to Group Mailboxes. See page 47-52 for
Group Mailboxes.
7

Questions? Please call 1.800.483.2000
Whenever You Want to Use Your Verizon
Business Voice Mail Service*
If you call from your business telephone line:
When you pick up your telephone handset, if you have new messages you will
hear an interrupted dial tone.1
1. Dial the Business Voice Mail access telephone number.
2. Enter your personal Passcode, then press ≠.
If Passcode Suppression2is on, this step is skipped (see page 20).
3. Business Voice Mail will tell you how many new and saved messages you
have in your mailbox, and play them to you.
1Visual Message Waiting Indicator/CLASS/ SK (a signal to activate a lamp on CLASS-
capable telephone sets or adjunct devices) is an optional service for business customers who require a visual
indicator (see page 46) to alert them when NEW messages are left in their mailboxes. or more information on
this service, call your Verizon representative.
2Passcode Suppression not applicable to Group Mailboxes (see pages 47-52 for instructions on accessing Group
Mailboxes).
If you call from any other telephone number:
1. Dial the Business Voice Mail access telephone number.
2. Enter your telephone number with Business Voice Mail, then press ≠.
3. Enter your personal Passcode, then press ≠.
4. Business Voice Mail will tell you how many new and saved messages you
have in your mailbox, and play them to you.
*NOTE: These instructions are not applicable to Group Mailboxes. See page 47-52 for
Group Mailboxes.
NOTES:
1) If you call the Business Voice Mail access telephone number from outside
your regional calling area, standard toll rates/charges will apply.
2) If you call a telephone number with Business Voice Mail, you can press –
during the mailbox greeting to be prompted to log in as a user to that
specific mailbox only, or you can press –– to be prompted to log into
another mailbox. (Not applicable for Gateway Greeting of Group Mailboxes.)
8
Special Keys hat are Always Available
–Cancel, Exit or Move to a previous menu:
Press the star key for prompts to:
•Stop or cancel the current action
•Return to the previous menu
•Access your own mailbox when you have forwarded into the mailbox
service of another Business Voice Mail user in your local calling area
•Exit Voice Mail
≠Complete Current Action:
Press the pound key to complete the current action and move
on to the next menu.
Additional Rates hat May Apply
Long Distance
If you dial the Voice Mail access number from a location outside of your local
calling area, long distance rates will apply.
Measured Service
If you have measured local service, local-usage or message unit charges will
apply for each call forwarded to your mailbox, and for each time your dial in to
check your messages.
9

Main Menu
¡Listen to Messages
™Send Messages
£Create Reminder
Messages
¢Personal Options
∞Scan Messages
ºHelp
–Back Up
11
10 Questions? Please call 1.800.483.2000
Main Menu
The following illustrates the options available to you from the Business Voice Mail
Main Menu.
To set/change your Passcode Options, see page 20.
To select a “Language”Option, see page 24.
To set/change Pager Notification, see page 37.
To set/change Special Delivery, see page 39.
To record/change your Recorded Name, see page 18.
To record/change your Personal Greeting, see page 16.
To record/change your Alternate Greeting, see page 16.
To add a Broadcast Group List, see page 30.
To edit an existing Broadcast Group List, see page 32.
To delete a Broadcast Group List, see page 31.
To review your Special Delivery number, see page 42.
or Personal Receptionist information, see page 22.
To listen to your messages, see page 12.
To send a message, see page 28.
To create Reminder messages, see page 25.
To scan messages for time, date and sender
information, see page 14.
Personal Options Menu
The following illustrates the options available to you from the Voice Mail Personal
Options Menu.
ersonal Options
¡Personal Profile
™Greetings
£Broadcast
Group Lists
∞Special Delivery
and Personal
Receptionist
Numbers
–Back Up

Listening to Your Messages
rom the Main Menu, press ¡to review your messages.
Your messages will be played to you in the following order:
1. Urgent New messages (messages callers or senders have marked“Urgent”
when selecting delivery options).
2. Other New messages (will play oldest to most recent).
3. Saved messages (will play most recent to oldest).
4. Future Delivery messages (messages that YOU have recorded and stored for
a later delivery to other mailboxes).
These non-prompted options are available during message review:
When You Review Each Message
¡Repeat REPEAT message in its entirety
™Save SAVE current and play next message
£Erase ERASE current and play next message
¢Slower PLAY current message at a slower pace
∞Louder PLAY current message at a LOUDER volume
§Faster PLAY current message at a faster pace
¶Rewind REWIND current message 5 seconds
•ause PAUSE current message for 10 seconds
ªFast-forward AST- ORWARD current message 5 seconds
0Softer Play current message at a SO TER volume
≠Advance ADVANCE to end of message
≠≠ Skip (message) SKIP to next message
–Main Menu Return to Main Menu
These options are available after message review:
After You Review Each Message
¡Repeat REPEAT message in its entirety
™Save SAVE current and play next message
£Erase ERASE current and play next message
¢Reply w/Copy REPLY to a message with the original message attached
(The recipient will hear your reply, then the original
message.)
∞Forward w/Copy ORWARD a copy of current message to
+ Your Response another mailbox1 in your local calling area
(a.k.a.“Redirect”)
§Repeat Time and REPEAT Time and Date Stamp
Date Stamp information
≠Skip (message) SKIP to next message; no change to message status
–Main Menu Return to Main Menu
CAUTION: During message review, if you erase a message in error, press –for option
to rescue your erased message(s). When you press –, the prompt is...“If you need to save
any messages deleted by mistake, press 1.To go to the Main Menu, press 2.”
IMPORTANT: Be sure to press 1at this point to rescue your message(s). (If you press ™
to go to the Main Menu, you will no longer have the option to rescue the erased
message(s).)
Important Tips:
•You can repeat a message as often as necessary, but you must erase, save or
skip a message before you can hear the next one.
•Remember to check your messages on a regular basis and after long phone
conversations.
1Or to the telephone number of a non-subscriber (local or toll-free telephone number only).
Questions? Please call 1.800.483.2000
12 13

Scanning Messages
This feature allows you to quickly scan your messages by listening to the Time
and Date Stamp (message“envelope”information) for each message in your
mailbox.
To scan your messages:
1. At the Main Menu, press ∞to scan messages.
(To reach the Main Menu during message review, press –.)
2. Business Voice Mail will play the Time and Date Stamp information for the
new and saved messages in your mailbox.
3. Press ¡if you wish to listen to a specific message.
Press –to cancel and return to the Main Menu.
NOTES:
1) New messages scan chronologically oldest to most recent; saved messages
scan chronologically most recent to oldest.
2) If the caller is a Business Voice Mail subscriber (or if a non-subscriber is
programmed into one of your Broadcast Group Lists), you will also hear the
recording for Recorded Name. (See page 30 for more information about
Broadcast Group Lists.)
3) After the message plays, Business Voice Mail will automatically resume scan
to the next message. After Time and Date Stamp for last message plays, you
will be returned to the Main Menu.
Personal Options
Greetings
Business Voice Mail offers you the flexibility of three different types of greetings
for your callers:
ersonal Greeting: record when you set up your mailbox
Alternate Greeting: record at any time as an option
Automatic Greeting: your system default greeting
The first time you dial into your mailbox, the system will prompt you to record
the Personal Greeting. After you set up your mailbox, if you prefer to use the
Automatic Greeting (system default), you can toggle the Automatic Greeting on
or off. When you toggle the Automatic Greeting off, the Personal Greeting will
play to your callers.
TI : Research indicates callers are more likely to leave a message when you use
personalized Voice Mail greetings.
Questions? Please call 1.800.483.2000
14 15

Personal Greeting
When you set up your mailbox, you will be prompted to record your Personal
Greeting. You can re-record your Personal Greeting at any time. or example,
“This is (your name and/or title) at [your company name]. My office hours are 8 a.m.
to 5 p.m., Monday to Friday. I’m not available to take your call right now, but you are
important to me. Please leave your name, telephone number and message after the
tone, and I’ll return your call promptly.”
To activate and record/change your ersonal Greeting
(see diagram on page 19):
1. At the Main Menu, press ¢to select Personal Options.
(To reach the Main Menu during message review, press –.)
2. Press ™for Greetings.
3. Press £to record/change your Personal Greeting.
The service will play your current Personal Greeting.
•Press ¡to keep this Personal Greeting.
•Press ™to re-record. Begin recording after the tone.
The system will replay your new Personal Greeting. Press ¡to accept.
•Press £to erase this Personal Greeting.
Press ¡to continue without recording a new Personal Greeting.
Press ™to record a new Personal Greeting.
Alternate Greeting
The Alternate Greeting allows you to leave special information for your callers for
a specific period. or example, “Hello, you have reached [your business name]. Our
hours are 8 AM to 5 PM, Monday through Friday. We are now closed. Please leave
your name, telephone number and a brief message at the tone. We will return your
call before Noon of the next working day. Thank you; we appreciate your business!”
When the special information is no longer needed, you can easily toggle to your
Personal Greeting.
To activate and record/change your Alternate Greeting:
1. At the Main Menu, press ¢to select Personal Options.
(To reach the Main Menu during message review, press –.)
2. Press ™for Greetings.
3a. Press ¢to record/change your Alternate Greeting.
The service will play your current Alternate Greeting.
•Press ¡to keep this Alternate Greeting.
•Press ™to re-record. Review. Press ¡to accept.
•Press £to erase. Press ¡to continue without recording.
Press ™to record.
3b. Or press ∞for Alternate Greeting “toggle.”Voice Mail will tell you if your
Alternate Greeting is on or off.
•If on, press ¡to toggle off; if off, press ¡to toggle on.
Automatic Greeting (System Default Greeting)
When you set up your mailbox, you will be prompted to record a Personal
Greeting. However, at any time after you set up your mailbox, you can revert
back to the Automatic Greeting, which is: “You have reached [your RECORDED
NAME1], please leave a message at the tone.”
How to turn ON the Automatic Greeting (applicable after you record an
Alternate Greeting):
1. At the Main Menu, press ¢to select Personal Options.
(To reach the Main Menu during message review, press –.)
2. Press ™for Greetings.
3. Press •for Automatic Greeting.
4. Press ¡to turn the Automatic Greeting on.
How to turn off the Automatic Greeting:
1. Repeat the process to toggle the Automatic Greeting off.
When the Automatic Greeting is off, your Personal Greeting will play.
1Voice Mail plays your telephone number for Recorded Name before your mailbox is set up; however, when
you set up your mailbox, you will be prompted to create a personal recording for Recorded Name. Your record-
ing replaces the recording of your telephone number.
Questions? Please call 1.800.483.2000
16 17

Recorded Name
When you set up your mailbox, you will be prompted to create a Recorded Name.
Recorded Name is the preface for your Automatic Greeting, (see page 17). If you
activate and use your Automatic Greeting, your callers will hear... “You have
reached [your Recorded Name], please leave a message at the tone.”
Notes:
1) Suggestions for Recorded Name are personal name and/or title, name of
your business or“other,”as applicable.
2) Business Voice Mail plays your telephone number for the Recorded Name
before your mailbox is set up; however, when you set up your mailbox, you
will be prompted to create a personal recording for Recorded Name. (Your
personal recording replaces the system default recording of your telephone
number.1)
To change your Recorded Name:
1. At the Main Menu, press ¢to select Personal Options.
(To reach the Main Menu during message review, press –.)
2. Press ™for Greetings.
3. Press ¡for Recorded Name.
4. ollow the voice prompts to create your Recorded Name.
•Press ¡to accept. Press ™to re-record.
Main Menu
Personal Options
¢
ersonal Options
Greetings
™
Erase
Do Not Record
New Greeting
¡
Record New
Greeting
™
Greeting Options
Keep it
¡
Change it
™
Erase it
£
Greetings
Recorded
Name
¡
Personal
Greeting
£
Alternate
Greeting
¢
Alternate
Greeting Toggle
∞
Automatic
Greeting
•
The system will repeat your
current Greeting.
The service will play your
current recorded Name.
Press ¡to accept.
Press ™to re-record.
Begin recording
after the tone,
follow voice
prompts to accept.
Questions? Please call 1.800.483.2000
18 19

Passcode (Password)
To change your asscode:
1. At the Main Menu, press ¢to select Personal Options.
(To reach the Main Menu during message review, press –.)
2. Press ¡for Personal Profile.
3. Press ¡for Passcode Options.
4. Press ¡to change Passcode.
5. Enter your new 4- to 8-digit Passcode (using numbers 1 through 9).
The service will play your new Passcode.
•Press ¡to accept Passcode. Press ™to try again.
CAUTION: To ensure privacy and security, Business Voice Mail prompts you to change your
Passcode when you set up your mailbox.We suggest that you change your Passcode peri-
odically and use a number other than your telephone number.
Passcode Suppression1(Automatic Passcode)
When you activate Passcode Suppression, you can access your Voice Mail service
— from your own telephone line only — without having to enter your Passcode
every time. Convenient time saver!
To turn asscode Suppression ON/OFF:
1. At the Main Menu, press ¢to select Personal Options.
(To reach the Main Menu during message review, press –.)
2. Press ¡for Personal Profile.
3. Press ¡for Passcode Options.
4. Press ™for Passcode Suppression.
•If Passcode Suppression is on, press ¡to turn off.
•If Passcode Suppression is off, press ¡to turn on.
CAUTION: When you activate Passcode Suppression, anyone with access to your
telephone line can enter your mailbox and review your messages.
1Passcode Suppression not available for Group Mailboxes (see pages 47-52).
Main Menu
Personal Options
¢
ersonal Options
Personal Profile
¡
ersonal rofile
Passcode Options
¡
On
Turn Off
¡
Off
Turn On
¡
asscode Options
Change
Passcode
¡
Passcode
Suppression
™
asscode Suppression
If On If Off
Enter your new Passcode.
Listen to your new Passcode.
Press ¡to accept.
Press ™to try again
Questions? Please call 1.800.483.2000
20 21

Personal Receptionist1
If you activate Personal Receptionist, your callers can transfer out of Voice Mail to
a telephone number selected by you (instead of leaving a message in your
mailbox). Personal Receptionist transfers your callers from your mailbox greeting
to a single destination telephone number (local or toll-free number only). You
can easily set up and activate or deactivate this feature at any time.
TI : Use your Personal Greeting to instruct callers to press ºto transfer to the
telephone number you have selected. Example: “This is [your name] at [your
company name]. I’m not available to take your call now. To leave a message, wait for
the tone — or to reach me at my cell phone number, press ºnow,... before the
tone....”
TI : After telling callers to “press ºnow,”continue greeting comments to
allow callers time to press ºbefore the tone.
To set/change your ersonal Receptionist number:
1. At the Main Menu, press ¢to select Personal Options.
(To reach the Main Menu during message review, press –.)
2. Press ∞for Personal Receptionist feature.
3. Press ™to select/change your Personal Receptionist telephone number.
The service will play your current Personal Receptionist destination
telephone number (if previously set).
•Press ¡to keep.
•Press ™to change.
• Enter your new 10-digit Personal Receptionist telephone number.
• Press ≠to keep it and return to the Personal Receptionist Menu.
•Press £to delete.
• Press ¡to delete.
• Press ™to keep it and return to the Personal Receptionist
Telephone Number Menu.
1Callers must press“0”before the tone to transfer to the destination telephone number.
Main Menu
Personal Options
¢
ersonal Options
Special Delivery and
Personal Receptionist Numbers
∞
ersonal Receptionist Number
Personal Receptionist Number
™
Delete
Delete
¡
Keep
™
Enter your new 10-digit Personal Receptionist
number, or press ™to continue without
entering a new Personal Receptionist number.
The service will play your current Personal
Receptionist number, if one exists.
ersonal Receptionist Number
Keep
¡
Change
™
Delete
£
Questions? Please call 1.800.483.2000
22 23

Selecting a Language Option
When you use Business Voice Mail, you will hear voice prompts to guide you
through your options. You can choose to listen to these instructions in English,
“Expert English1” or Spanish.
To set/change your Language Options:
1. At the Main Menu, press ¢to select Personal Options.(To reach the Main
Menu during message review, press –.)
2. Press ¡for Personal Profile.
3. Press ™for Language Options.
•Press ¡for English.
•Press ™for “Expert English.”
•Press £for Spanish.
Repeat steps above to change Language Option.
1“Expert English”is a set of abbreviated prompts for more rapid navigation —applicable to users who are very
familiar with their BusinessVoice Mail service.
Scheduling Reminders
Use Reminder service to help you remember appointments or other important
events. Simply set up a future delivery date and time (maximum 365 days).
Reminder service will call your telephone number on the date and time you
selected to play your message to you. If you do not answer the Reminder call,
your Reminder message will be delivered to your Business Voice Mailbox as a
new message.
To schedule a Reminder (see diagram on page 27):
1. At the Main Menu, press £for Reminders.
(To reach the Main Menu during message review, press –.)
2. You will be prompted to classify your Reminder.
•Press ¡for a one-time Reminder. The Reminder will be sent once at
the date and time specified.
•Press ™for a daily Reminder. Your Reminder will be sent every day at
the time specified.
•Press £for a daily Reminder on weekdays only. Your Reminder will be
sent Monday – riday at the time specified.
•Press ¢for a Reminder on weekends only. Your Reminder will be sent
on Saturday and Sunday at the time specified.
•Press ∞to specify days of the week for the Reminder.
• Specify the days you would like to receive a Reminder.
Monday = ¡Tuesday = ™Wednesday = £
Thursday = ¢riday = ∞Saturday = §
Sunday = ¶
or example, if you wish to receive the Reminder on
Monday and riday, press ¡, then ∞.
Voice Mail will repeat your entries.
• Press ¡to keep this schedule. Press ™to re-try.
continued
Language Options
English
¡
Expert English
™
Spanish
£
Main Menu
Personal Options
¢
ersonal Options
Personal Profile
¡
ersonal rofile
Language Options
™
Questions? Please call 1.800.483.2000
24 25

o Schedule Reminders... continued
4. Record your Reminder message after the tone. Press any key when finished.
•Press ¡to keep this Reminder.
•Press ™to try again.
5. Enter the date you wish to receive the Reminder using one or two digits for
the month, followed by two digits for the day.
or example: ¡™∞ = January 25
¡™º∞ = December 5
OR press ≠if Reminder is to be delivered the same day it is created.
6. Enter the time you wish to receive your Reminder. Using standard time, use
one or two digits for the hour, followed by two digits for the minute.
or example: •¢∞ = 8:45
¡ººº = 10:00
7. Press ¡for AM delivery, press ™for PM delivery.
8. The system will repeat the date and time you entered.
•Press ¡to keep it.
•Press ™to try again.
NOTE: Mailbox subscribers can schedule a Reminder message to be sent up to
365 days from when the Reminder was created.
Main Menu
Reminder Messages
¢
Greetings
One-Time
Reminder
¡
Daily
Reminder
™
Daily
Reminder on
Weekdays
£
Weekend
Only
Reminder
¢
Specify
Days
of Week
∞
Review/
Delete
Reminders
§
Record your message, then
press any key when finished.
Enter the date and time you wis
to receive the Reminder message.
Questions? Please call 1.800.483.2000
26 27

Sending Messages1
You can record and send a message to any other Verizon Voice Mailbox in your
local calling area.2To send messages using the Voice Mail system, you must
“address”your message, record your message and then send it. You can also
create Broadcast Group Lists which allow you to send a message to several
mailboxes at the same time (see page 30).
To send a message to other Voice Mail users or Broadcast Group Lists:
1. At the Main Menu, press ™to send a message.
(To reach the Main Menu during message review, press –.)
2. Enter the destination’s 10-digit number or the 1- or 2-digit Broadcast Group
List number for address. Press after ≠each entry.
To send to a party with a Group Mailbox3, enter the 10-digit telephone
number with Business Voice Mail followed immediately by the appropriate
Group Mailbox number (Area Code + XXX-XXXX + Group Mailbox number
(1, 2, or 3, etc.)).
•Repeat to add additional addresses for the message.
•If you enter an incorrect address, press –to start over.
3. Press ≠to complete addressing.
4. Begin recording your message after the tone.
5. Press any key when you are finished.
6. Press ≠to send your message. If you hang up without pressing ≠, your
message will be sent. (See page 34 for descriptions of other Delivery
Options.)
1 Additional charges may apply as Verizon expands the geographic boundaries for mailbox-to-mailbox system
messaging features.
2 You can also send and forward to the telephone number of a non-subscriber (local or toll-free telephone
number only). However, the message plays as soon as the destination telephone number picks up, which could
potentially be an answering device or system greeting (a portion of the message may not be recorded).
3 See pages 47-52 for information about Group Mailboxes.
Send Menu
To another Voice
Mail Subscriber
To a Broadcast
Group List
To a Non-
Subscriber
Main Menu
Sending Messages
™
Send Menu
Private
¡
uture
Delivery
™
Return
Receipt
£
Urgent
¢
Replay
∞
Cancel
–
Send
Message
≠
Press ≠to Send your message
Record your message,
then press any key
when finished.
Enter the 10-digit
number. Press ≠
after each entry.
Then press ≠after all
numbers are entered.
Enter the 1- or 2-digit
Broadcast Group List
number. Press ≠
after each entry.
Then press ≠after all
numbers are entered.
Enter the 10-digit
number. Press ≠
after each entry.
Then press ≠after all
numbers are entered.
Press ¡, then follow
prompts to record a
name for this entry.
Press ™to continue
without recording a
name for this entry.
Questions? Please call 1.800.483.2000
28 29

Broadcast Group Lists
Broadcast Group Lists are lists of telephone numbers (“addresses”) you create
and maintain. When you establish a Broadcast Group List, you can send a single
message to every number in the group at one time. Standard Mailbox users can
create up to 5 Group Lists. Enhanced Mailbox users can create up to 10 Group
Lists with up to 24 destinations per list.
To add a Broadcast Group List (see diagram on page 33):
1. At the Main Menu, press ¢for Personal Options.
(To reach the Main Menu during message review, press –.)
2. Press £for Broadcast Group Lists.
3. Press ¡to add a Broadcast Group List.
4. Select and enter your new 1- or 2-digit Group List number.
(If you already have the maximum number of Broadcast Group Lists, a
prompt will suggest you delete a Group List to free up a slot for a new Group
List.)
5. Record a title for your Group List. Press any key when finished. Voice Mail will
repeat title.
•Press ¡to keep title. Press ™to re-record title.
6. Press ¡to begin adding telephone numbers to this Group List. To include a
subscriber who has a Group Mailbox1— enter the 10-digit telephone
number with Voice Mail followed immediately by the appropriate Group
Mailbox number (Area Code + XXX-XXXX + Group Mailbox number (1, 2, or
3, etc.)).
1See pages 47-52 for information about Group Mailboxes.
To delete an entire Broadcast Group List
(see diagram on page 33):
1. At the Broadcast Group List Menu, Press £to delete an existing Group List.
2. Enter the 1- or 2-digit Group List number. If you do not know the number of
the Group List you wish to delete, press º– to hear Group List titles,
then press ¡when you hear the title of the Group List you wish to delete.
3. Business Voice Mail will repeat the title of the Group List selected.
•Press ¡to delete.
•Press ™to keep it and return to the Broadcast Group List Menu.
To record/change Broadcast Group List titles
(see diagram on page 33):
1. At the Broadcast Group List Menu, Press ™to edit an existing Group List.
2. Enter the 1- or 2-digit Group List number. If you do not know the number of
the Group List you wish to change, press º≠ to hear Group List titles,
then press ¡when you hear the title of the Group List you wish to change.
3. Press £to record/change Group List title.
4. The system will repeat the current Group List title.
•Press ¡to keep Group List title. Press ™to try again.
5. Record new Group List title. Press any key when finished.
•Press ¡to keep Group List title. Press ™to re-record.
Questions? Please call 1.800.483.2000
30 31

To add/delete telephone numbers for an existing Broadcast Group List:
1. At the Broadcast Group List Menu, press ™for existing Group List.
2. Enter the 1- or 2-digit Group List number. If you do not know the number of
the Broadcast Group List you wish to delete, press º≠ to hear Group List
titles, then press ¡when you hear title of appropriate Broadcast Group
List.
To add telephone numbers:
•Press ¡to add a telephone number to the Group List. Dial the 10-digit
number you wish to add. (Voice Mail prompt will confirm if telephone
number belongs to another Voice Mail subscriber.)
•Press ¡to accept. Press ™to try again.
Next, you’ll be prompted to either keep, create or re-record a Recorded
Name for this number.1
Repeat for each telephone number you wish to add to the Group List.
To delete telephone numbers:
•Press ™to hear Recorded Name for Group List members.
• Press ¡when you hear the number you wish to delete.
Repeat for each additional number you wish to delete.
1If you do not create a new Recorded Name, the recipient’s own Recorded Name will remain in your list (or
telephone number if a non-subscriber).
Main Menu
Personal Options
¢
ersonal Options
Broadcast Group Lists
£
Enter new Group number. Enter existing 1- or 2-digit Group number.
Press ¡when
you hear the
number you
wish to delete.
Repeat for
each additional
number.
Record list title.
Press ¡to begin
adding numbers to
this list, or press
≠to return to
the Broadcast
Group List Menu
without adding
numbers.
Dial the 10-digit number you
wish to add. Once you accept
it, you’ll be prompted to record
a name. Repeat steps for each
additional number.
Record new list title, then
follow voice prompts.
Delete List
Delete
¡
Keep
™
List Title
Keep
¡
Try Again
™
Broadcast Group Lists
Add Lists
¡
Edit Existing Lists
™
Delete Lists
£
Edit Existing Lists
Add
Numbers
¡
Delete
Numbers
™
Change
List Title
£
Questions? Please call 1.800.483.2000
32 33

To select Future Delivery option (after setting up message):1
1. Enter the date you want your message delivered using two digits for the
month, followed by two digits for the day.
•Example: §º¡ = June 1
¡¡£º = November 30
•Press ≠for today’s date.
2. Using standard2 time, enter the time you want your message delivered using
two digits for the hour, followed by two digits for the minute.
•Example: ª£º = 9:30
¡¡ºº = 11:00
3. Press ¡for AM delivery, press ™for PM delivery.
4. Voice Mail will replay the time and date you selected for future delivery of
your message.
•Press ¡to keep this time and/or date.
•Press ™to change this time and/or date.
•Press £to cancel future delivery.
NOTE: Mailbox subscribers can schedule a uture Delivery message and send it
up to 365 days in the future.
1uture Delivery is applicable for messages you record and send (see page 28) and messages you forward (see
page 13).
2Use standard time, not “military”time.
Delivery Options
After you record and address your message, you can send it as a regular message
by pressing ≠, simply hanging up, or selecting one or more of the following
Delivery Options:
Press ¡to select private status for a message.
Marks your message as private and announces message as“Private”to your
recipient before the message is played.
Press ™to select future delivery status for a message.
You choose the date and time of message delivery. uture Delivery messages
are stored in your own mailbox until they are delivered.
To review your future delivery messages, access your mailbox and listen to
your messages. When you review your messages, uture Delivery messages
will play to you after your new and saved messages (see page 12).
NOTE: uture Delivery is applicable to messages you record and send (see
page 28) and messages you forward (see page 13.)
Press ¡to select Return Receipt Notification for a message. When your
message is played by the recipient, the system automatically sends a
confirmation message back to you to verify receipt.
Press ™to select Urgent Priority status for a message. Your message will
be played before other new messages in the recipient’s mailbox.
Questions? Please call 1.800.483.2000
34 35

Optional Features1,2
Pager Notification1
You can set up BusinessVoice Mail to call your pager as soon as a new message is left
in your mailbox. If you do not access BusinessVoice Mail to review the message,
Business Voice Mail will then make a maximum of 2 additional attempts to page you
in 15-minute intervals (total 3 attempts maximum in 30 minutes). Pager Notification
setting options are: All messages, only messages marked“Urgent,”and O . Set up
this feature and callers can page you without knowing your pager number!
NOTE:The callback number displayed on your pager will be the BusinessVoice Mail
access telephone number.You then accessVoice Mail to retrieve your New message(s).
To turn ager Notification on (see diagram on page 38):
1. At the Main Menu, press ¢to select Personal Options.
(To reach the Main Menu during message review, press –.)
2. Press ¡for Personal Profile.
3. Press £for Paging Options.
•Press ¡to receive page for all messages.
•Press ™to receive page for only messages marked Urgent. (Callers must
press ¢≠ after the message to mark it Urgent.)You can use your
Personal Greeting to inform your callers how to mark their messages Urgent.
•Press £to turn Pager Notification O .
Continued
ime and Date Stamp
(Message“Envelope” Information)
When you listen to your new and saved messages, Voice Mail will play the Time
and Date Stamp information for the current message first (i.e., calendar date and
time of day the message was received in your mailbox).
To repeat the Time and Date Stamp at the end of the message, press §.
Questions? Please call 1.800.483.2000
36 37