CenturyLink Business User manual

Choice Business/Business Plus
Business Voice Services
USER GUIDE

1 800-238-5100 •centurylink.com/bizwelcome CenturyLink™Choice Business/Business Plus • 2
Thank you for ordering one of our CenturyLink Choice Business packages
that combines your phone line and your choice of features. This Guide includes
instructions for your selected features and all the others available as part of any
CenturyLink Choice Business package.
CenturyLink Choice Business packages are designed with flexibility in mind. As your
business needs change, you can update your package features as often as you like,
without setup charges.
If you have the CenturyLink Choice Business 3-feature package and would like to
add a couple more features, be sure to ask us if it could save you money to upgrade
to CenturyLink Choice Business Plus. For only a few dollars more, the entire list of
features becomes available for your package.
Please take a moment to look through this guide, and be sure to listen for the friendly
voice prompts as you use your features. Also, you’ll want to review any instructions
for Business Voice Mail or telephone equipment you’ve purchased. For easy reference,
you can always find instructions for every CenturyLink product and service at
centurylink.com/userguides.
CenturyLinkTM
Choice Business
CenturyLinkTM
Choice Business Plus
Welcome

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Calling the Update Center
Some features, such as Remote Access Forwarding and Dial Lock, require a short setup through the CenturyLink
Update Center before you can use them.
• Call*78 from your business phone.
• You’llbeaskedforasecuritycode.Thefirsttimeyoucall,enterthetemporarysecuritycodeshowninthe
following product instructions, then follow the prompts to set up your own security code.
For your protection, the temporary code expires in 30 days. If you do not set up your permanent code within
that time, call us to have the temporary security code reset.
• OnceyousetupacodeintheUpdateCenter,youcanusethesamesecuritycodeforallyourfeatures.
• Afteryoursecuritycodeisset,reachtheUpdateCentereitherbycalling*78 from your business
phoneor1888-(YourAreaCode)-8052*from any other phone.
 *InMinnesotaareacodes763and952,call1888-612-8052toreachtheUpdateCenter.InIowaareacode641,call1888-515-8052.
InArizonaareacode928,call1888-520-8052.InOregonareacode971,call1888-503-8052.InOregonareacode458,call1888-541-8052.
Using the FLASH command
When the instructions say , you can use either the Flash key on your phone, or you can quickly press and
releasetheswitchhookinstead–that’sthereceiveror“hangup”button.Makesureyouhearthreeshorttones,
followed by a continuous dial tone before proceeding to the next step.
FLASH key = Switchhook Button
Contents
(click a feature to go to that page)
Business Voice Mail 4
Caller ID 5
Call Forwarding Features 6
Call Waiting Features 7
Selective Call Waiting/ID 7
3-Way Calling 8
Call Transfer 8
Hunting 8
Unistar®9
411™Directory Assistance 9
Last Call Return 9
Custom Ringing 10
Dial Lock®10
Helpful Hints

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You must set up your mailbox first:
• Fromyourbusinessphone,press*98* or call the Retrieval Number shown on your welcome letter.
Voice prompts will lead you through the following steps.
• CreateyourownPassword–Usea4-to15-digitnumber.
• RecordanametoidentifyyourMailbox.
• ChooseaGreeting.Press:
1StandardGreetingwithyourphonenumber.
2StandardGreetingwithyourname.
3RecordyourownGreeting.
To listen to your messages:
• Fromyourbusinessline,press*98* or call
the retrieval number shown on your welcome letter.
• Followthepromptstolistentoyourmessagesusing
the keypad diagram as guide. Use the commands in
green while listening to your messages and the
commands in blue after you listen to each message.
For complete instructions, refer to the printed guide
enclosed in your welcome letter or you may download
and print the Business Voice Mail user guide at
centurylink.com/userguides, in the Calling Features section.
*
*98 message retrieval may not be available in all areas.
Answersyourcallswhenyou’re
away from the office or on
another call. Callers hear your
greeting and can leave a detailed
message that you can access
from any touch-tone phone.
Yourpackageincludesmessage
waiting indication (tone and/or
indicatorlight)andforwarding
for busy or unanswered calls.
Business Voice Mail
rewind
10 sec
1
pause/
restart
2
slower
replay
4
date &
time
5
faster
copy
6
erase
7
normal vol
reply
8
louder
save
9
exit/
back up
*
help
0
skip
#
forward
10 sec
3

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How to use Caller ID
• Whensomeonecalls,thedisplay*showsthecaller’slistednameandnumberafterthefirstcompletering.
• Thename,number,dateandtimeofmostcallsareautomaticallystored,evenifyoudon’tanswer.
• UNKNOWN,UNAVAILABLEorOUTOFAREAindicatethecallisfromanareawhereCallerIDisnotavailable.
• PRIVATEorANONYMOUSmeansthatcallerhaschosentoblockhis/herline.Youcanrejectthesecallswith
AnonymousCallRejection.
* Caller ID-compatible telephone or display unit required to use this feature.
Turn on Anonymous Call Rejection to automatically reject calls from people who block
their numbers:
• Press*77,thenhangup.Yourphonewon’tevenringifsomeonecallsfromablockedline.
• Blockedcallersheararecordingthattellsthemthatyoudonotacceptanonymouscalls,andthattheycan
get through on a per-call basis by dialing *82 before placing the call.
• ToturnoffAnonymousCallRejection,press*87.
Knowwho’scallingbefore
you pick up the phone. Return
important calls when you have
time, or simply ignore calls you
don’twant.
Caller ID

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How to use Call Forwarding
• Call*72 from your office phone.
• Whenyouhearthenormaldialtone,dialthenumberyouwantyourcallsforwardedto.*When the phone is
answered, hang up.
• Ifthephoneisbusy,ornooneanswers,repeatthefirsttwosteps.You’llheartwoquicktones.
• CallForwardingisthenactivated.Ashortringonyourphoneeachtimeacallisforwardedremindsyou
CallForwardingison.YouwillnotbeabletoanswercallsatyourbusinesswhileCallForwardingison.
• ToturnoffCallForwarding,press*73.
To set up Remote Access Forwarding
• Fromyourbusinessline,press*78orcall1888-(yourareacode)-8052** to call the Update Center.
See Helpful Hints on page 3 for more information about calling the Update Center.
• Enterthetemporarysecuritycode1234, then follow the instructions to set up your permanent security
code. (For your protection, the temporary security code expires in 30 days. If you do not set up your permanent
codewithinthattime,callustohavethetemporarysecuritycodereset.)
• SelectRemote Access Forwarding from the Main Menu and follow the prompts to enter the number* to
whichcallswillbeforwarded.Pleaserefertotheinstructionsheetincludedwithyourwelcomeletterformore
complete instructions and restrictions.
• ToturnoffRemoteAccessForwarding,calltheUpdateCenteragainandfollowtheprompts.
* Long-distance charges will apply for calls forwarded from your office to a long-distance number.
**InMinnesotaareacodes763and952,call1888-612-8052toreachtheUpdateCenter.InIowaareacode641,call1888-515-8052.
InArizonaareacode928,call1888-520-8052.InOregonareacode971,call1888-503-8052.InOregonareacode458,call1888-541-8052.
Don’tmissimportantcalls
whenyou’reawayfromthe
office – have them routed
to your wireless phone, an
attendant or any other local
or long-distance number.
Choose any
Call Forwarding option:

Call Forwarding
Forward calls from your office to
another number.

Remote Access Forwarding
 Nowyoudon’thavetobeinthe
office to turn your call forwarding on
or off, or to change your forwarding
number.Youcancallinfromany
touch-tone phone, wherever you are.
Call Forwarding Features

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How to use Call Waiting
• Whenyou’reonacall,andsomeoneelseistryingtoreachyou,(dependingonyourservice)you’llheara
specialCallWaitingtone,andyou’llseethesecondcaller’snameonyourCallerIDdisplay.Onlyyouwillhear
the signals.
• Ifyouwanttoanswerthesecondcall,clicktheswitchhookor to answer. Click the button again to
switch back.
To temporarily turn off Call Waiting so a call you make doesn’t get interrupted:
• Press*70 and listen for three brief tones, then a normal dial tone.
• Dialthenumberyouwishtocall.Anyonewhotriestoreachyouduringthiscall,evenprivilegedSelectiveCall
Waiting callers, will hear a busy announcement or be sent to your voice mail service. Call Waiting is restored
automatically when you hang up.
To temporarily turn off Call Waiting during a call:
• Simplyclicktheswitchhookor to put your current call on hold, listen for a normal dial tone,
then press *70.
• Clicktheswitchhookor again and resume your call without further interruption. Call Waiting is
restored when you hang up.
How to set up Selective Call Waiting and Selective Call Waiting ID
• Fromyourbusinessline,calltheUpdateCenterat*78 to set up your list of privileged callers that can
alert you during a call. For more information, refer to Helpful Hints on page 3.
• ChooseSelectiveCallWaiting/IDfromtheMenuandfollowtheprompts.Youcanenterupto25privileged
telephonenumbers(orareacodesorareacodes+prefixes).
Don’tmissimportantcalls
whileyou’reonthephone.
Call Waiting features let you
switch to the second call
without losing the first one.
Choose one
Call Waiting option:

Call Waiting
signal tone only

Call Waiting ID**
signal tone, plus Caller ID display
that identifies the second caller

Selective Call Waiting and
Selective Call Waiting ID**
alert you only when the second
caller is someone on your privileged
caller list
**MustalsoselectCallerIDtoenjoyfull
functionality of this feature.
Call Waiting Features

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To connect a second party to your current call:
• Clicktheswitchhookor to put the first person on hold.
• Atthenormaldialtone,callthesecondperson.
• Clicktheswitchhookagainor to connect all three of you.
• Ifthere’snoanswer,clickthebuttontwicetocancelandkeeptalkingtothefirstperson.
• Tohangupthesecondcall,clicktheswitchhookor again.Theoriginalcallendswhen
the first person hangs up.
If you do not choose 3-Way Calling as one of your package features, it is available on a per-use basis using the instructions above
for a nominal per-use charge, which varies by state.
To transfer a call:
• Clicktheswitchhookbuttonor and listen for a new dial tone.
• Dialthenumber*to which the call will be transferred.
• Whenthenumberrings,eitherhanguporstayonthelinetoannouncethecall.
• Ifthenumberisbusy,unanswered,orthewrongnumber,pressthebuttontwice(pausingbetween)toreturn
to the original call.
* Long-distance charges will apply for calls transferred from your office to a long-distance number.
• HuntingissetupbyCenturyLinkwhenyouorderthisservice.
3-Way Calling
Hold conference calls with two other
people at the same time.
Calling Features
Call Transfer
Redirect a call to another number,
inside or outside your business, or
set up a conference call.
Hunting
When your line is busy, automatically
routes incoming calls through the
“huntgroup”ofavailablelinesuntil
the call can be completed.

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About Unistar
• Yourassuranceofhigh-qualityrepairservice,witha30-daylimitedwarranty.
• Providestroublelocationandrepairofthesimpleinsidetelephonewireandjacksusedtoprovideyour
CenturyLink telephone service and CenturyLink™High-Speed Internet service.
• Forrepairservice,justcall1800-573-1311orgotocenturylink.com/bizwelcome and click on Request Repair
under the Customer Service heading.
• Forfulldetails,refertothetermsandconditionssheetenclosedinyourwelcomeletter.
How to use CenturyLink 411 Directory Assistance
• Simplydial411 to locate a phone number and/or address quickly and easily.
• DirectoryAssistanceoperatorscanalsosearchforanameand/oranaddresswhenyouprovidethemwitha
phone number.
• TworequestscanbemadeperDirectoryAssistancecall.
• InadditiontoLocalandNationallistings,informationisavailableforCanadaandPuertoRico.
Six free calls are in addition to any state Directory Assistance free-call allowance.
How to use Last Call Return
• Tofindoutthenumberofyourlastcaller,press*69. Blocked numbers are not available.
• Ifyouwanttoreturnthiscall,simplypress1. If the returned call is long distance, long-distance
charges will apply.
Not all calls will be identified, and some calls may be identified but may not be able to be returned. If this feature is not included in a package,
charges for the feature apply if the call is identified, even if it is not or cannot be returned.
Unistar®
Repairs to your inside telephone
wireandjacks,handledbyaskilled
CenturyLink technician – at no extra
cost to you.
Calling Features
411™Directory Assistance
Select Directory Assistance with
your package and receive six free
CenturyLink411DirectoryAssistance
calls per month.
Last Call Return
Thephonestopsringingbeforeyou
reach it. Find out who called, then
automatically redial the number.

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About Custom Ringing
• WhenyouorderCustomRinging,wewillassignanadditionalnumbertoyourofficeline.
• Eachnumberhasitsownuniqueringpattern,sothatuptotwopeoplecanidentifytheircalls
from each other.
• EachnumbercanhaveitsownlistingintheDexTM Directory as well, for an additional charge.
• IfyoualsohaveCallWaiting,thealerttoneisdifferentforeachCustomRingingnumbertoo.
To set up Dial Lock:
• Fromyourbusinessline,press*78orcall1888-(yourareacode)-8052*to call the Update Center.
See Helpful Hints on page 3 for more information about calling the Update Center.
• Enteryourbusinessphonenumber(ifasked)andthetemporarysecuritycode123456.
Follow the instructions to set up your permanent security code.
• SelectDial Lock from the Main Menu and follow the prompts to turn on Dial Lock, set up or change your
blocked numbers and bypass codes. Gotocenturylink.com/userguidestoviewtheentireuserguide.
 *InMinnesotaareacodes763and952,call1888-612-8052toreachtheUpdateCenter.InIowaareacode641,call1888-515-8052.
InArizonaareacode928,call1888-520-8052.InOregonareacode971,call1888-503-8052.InOregonareacode458,call1888-541-8052.
 ©2011CenturyLink,Inc.Allrightsreserved.8/11
Custom Ringing
Easilyidentifyincomingcalls
and properly route them to the
appropriate person or department.
Calling Features
Dial Lock®
Control your phone usage by blocking
outgoing calls to long-distance numbers,
pay-per-call(900)andinternational
numbers. Set up or change your
blocking parameters whenever you
wish.Youmayalsosetupprivileged
bypass codes for certain callers.