Chauvet COLORado Zoom Tour WW User manual

User Manual

Edition Notes
COLORado™ Zoom Tour WW User Manual Rev. 06
Edition Notes
The COLORado™ Zoom Tour WW User Manual Rev. 06 covers the description,
safety precautions, installation, programming, operation, and maintenance of the
COLORado™ Zoom Tour WW. CHAUVET® released this edition of the
COLORado™ Zoom Tour WW User Manual in February 2012.
Trademarks
CHAUVET® is a registered trademark of CHAUVET & Sons Inc. (d/b/a CHAUVET®
or Chauvet). The CHAUVET® logo in its entirety including the CHAUVET name and
the dotted triangle, and all other trademarks in this manual pertaining to services,
products, or marketing statements (example: It’s Green Thinking™) are owned or
licensed by CHAUVET®. Any other product names, logos, brands, company names,
and other trademarks featured or referred to within this document are the property of
their respective trademark holders.
Copyright Notice
CHAUVET® owns the content of this user manual in its entirety, including but not
limited to pictures, logos, trademarks, and resources.
© Copyright 2012 CHAUVET®. All rights reserved.
Electronically published by CHAUVET® in the United States of America.
Manual Usage
CHAUVET® authorizes its customers to download and print this manual for
professional information purposes only. CHAUVET® expressly prohibits the usage,
copy, storage, distribution, modification, or printing of this manual or its content for
any other purpose without written consent from CHAUVET®.
Document Printing
For better results, print this document in color, on letter size paper (8.5 x 11 inches),
double sided. If using A4 paper (210 x 297 mm), configure your printer to scale the
content accordingly.
Intended Audience
Any person in charge of installing, operating, and/or maintaining this product should
completely read through the guide that shipped with the product, as well as this
manual, before installing, operating, or maintaining this product.
Disclaimer
CHAUVET® believes that the information contained in this manual is accurate in all
respects. However, CHAUVET® assumes no responsibility for any errors or
omissions in this document. CHAUVET® reserves the right to revise and make
changes to the content of this document without obligation that CHAUVET® notify
any person or company of such revision or changes. This does not in any way
constitute a commitment by CHAUVET® to make such changes. CHAUVET® may
issue a revision of this manual or a new edition to incorporate such changes.
Document Revision
The COLORado™ Zoom Tour WW User Manual Rev. 06 supersedes all previous
versions of this manual. Discard any older versions of this manual you may have,
whether in printed or electronic format, and replace with this version.
Author Date Editor Date
D. Couppe 2/17/12 S. Graham 2/23/12

Table of Contents
COLORado™ Zoom Tour WW User Manual Rev. 06 -i-
Table of Contents
1. Before You Begin ................................................................................................ 1
What Is Included .................................................................................................................1
Unpacking Instructions........................................................................................................1
Claims .........................................................................................................................................1
Typographic Conventions...................................................................................................1
Icon Indications...................................................................................................................1
Product at a Glance............................................................................................................2
Safety Notes........................................................................................................................2
Personal Safety...........................................................................................................................2
Mounting and Rigging..................................................................................................................2
Power and Wiring........................................................................................................................2
Operation.....................................................................................................................................2
Expected LED Lifespan ......................................................................................................2
2. Introduction ......................................................................................................... 3
Product Description.............................................................................................................3
Features..............................................................................................................................3
Additional Features......................................................................................................................3
Product Overview................................................................................................................4
Product Dimensions............................................................................................................5
3. Setup .................................................................................................................... 6
AC Power............................................................................................................................6
AC Plug .......................................................................................................................................6
Power Linking..............................................................................................................................6
DMX Linking........................................................................................................................7
DMX Modes.................................................................................................................................7
Master/Slave Connectivity...........................................................................................................7
Mounting .............................................................................................................................8
Orientation...................................................................................................................................8
Rigging ........................................................................................................................................8
4. Operation ............................................................................................................. 9
Control Panel Description...................................................................................................9
Control Options...................................................................................................................9
Programming.......................................................................................................................9
DMX Personality..........................................................................................................................9
DMX Control..............................................................................................................................10
Loss of Signal Setting...............................................................................................................10
Static Color................................................................................................................................11
Master/Slave..............................................................................................................................11
Dimmer Curves..........................................................................................................................11
Control Panel Lock....................................................................................................................11
Reset.........................................................................................................................................12
Whites Setting ...........................................................................................................................12
Calibration Lock Out..................................................................................................................12
Zoom Limit Setting.....................................................................................................................12
Menu Map.........................................................................................................................13
DMX Values......................................................................................................................14
STD.W.......................................................................................................................................14
STD.P........................................................................................................................................14
UNO ..........................................................................................................................................14
5. Technical Information....................................................................................... 15
Product Maintenance........................................................................................................15

Table of Contents
-ii- COLORado™ Zoom Tour WW User Manual Rev. 06
Troubleshooting Guide......................................................................................................16
Returns Procedure............................................................................................................17
Contact Us ........................................................................................................................17
Technical Specifications ...................................................................................................18

Before You Begin
COLORado™ Zoom Tour WW User Manual Rev. 06 -1-
1. Before You Begin
What Is
Included
•One COLORado™ Zoom Tour WW
•One Gel Frame
•One Accessory Holder
•One Neutrik® powerCON® to Edison Plug Input Power Cord
•One Safety Cable
•One Warranty Card
•One Quick Reference Guide
Unpacking
Instructions
Immediately upon receiving this product, carefully unpack and check the container. Make
sure you have received all the parts indicated above and all the parts are in good condition.
Claims
If the container or the material inside the container (the product and included accessories)
appear damaged from shipping, or show signs of mishandling, notify the carrier
immediately upon receipt, not CHAUVET®. Failure to notify the carrier in a timely manner
may invalidate your claim. In addition, keep the container and all the packing material for
inspection.
For other issues such as missing components or parts, damage not related to shipping, or
concealed damage, file a claim with CHAUVET® within 7 days of receiving the product.
See the Contact Us section in this manual for addresses and phone numbers.
Typographic
Conventions
Convention Meaning
1~512
A range of values in the text
50/60
A set of mutually exclusive values in the text
Claims
A new term, another document reference, or section or chapter in
this document
<SET>
A button on the product’s control panel
Settings
A product function or a menu option
MENU > Settings
A sequence of menu options
1~10
A range of menu values from which to choose in a menu
Yes/No
A set of two mutually exclusive menu options in a menu
ON
A unique value to be entered or selected in a menu
Icon Indications
Icon This icon indicates . . .
Critical installation, configuration, or operation information. Failure
to comply with this information may render the product partially or
completely inoperative, damage third-party equipment, or cause
harm to the user.
Important installation or configuration information. Failure to
comply with this information may prevent the product from
functioning correctly.
Useful information.
The term “DMX” used throughout this manual refers to the USITT DMX512-A
transmission protocol.

Before You Begin
-2- COLORado™ Zoom Tour WW User Manual Rev. 06
Product at a
Glance
Use on Dimmer

Auto Programs

Outdoor Use

Auto-Ranging Power Supply

Sound Activated

Replaceable Fuse

DMX

User Serviceable

Master/Slave

Duty Cycle

Safety Notes
Read all the following Safety Notes before working with this product. These notes include
important information about the installation, usage, and maintenance of this product.
There are no user-serviceable parts in this product. Any reference to servicing in
this User Manual applies only to properly certified CHAUVET® technicians. Do not
open the housing or attempt any repairs unless you are certified by CHAUVET®.
Please refer to all applicable local codes and regulations for proper installation of
this product.
Personal Safety
•Avoid direct eye exposure to the light source while the product is on.
•Always disconnect this product from its power source before servicing.
•Always connect this product to a grounded circuit to avoid the risk of electrocution.
•Do not touch this product’s housing when operating because it may be very hot.
Mounting and
Rigging
•This product is for indoor use only! To prevent risk of fire or shock, do not expose this
product to rain or moisture.
•Make sure there are no flammable materials close to this product while it is operating.
•When hanging this product, always secure to a fastening device using a safety
chain/cable (included).
Power and Wiring
•Always make sure you are connecting this product to the proper voltage, as per the
specifications in this manual or on the product’s specification label.
•Never connect this product to a dimmer pack or rheostat.
•Never disconnect this product by pulling or tugging on the power cable.
Operation
•Do not operate this product if you see damage on the housing, lenses, or cables. Have
the damaged parts replaced by an authorized technician at once.
•Do not cover the ventilation slots when operating to avoid internal overheating.
•The maximum ambient temperature is 104° F (40° C). Do not operate this product at a
higher temperature.
•In case of a serious operating problem, stop using this product immediately!
In the unlikely event that your product may require service, contact CHAUVET®
Technical Support.
Expected LED
Lifespan
LEDs gradually decline in brightness over time, mostly because of heat. Packaged in
clusters, LEDs exhibit higher operating temperatures than in ideal, single LED conditions.
For this reason, using clustered LEDs at their fullest intensity significantly reduces the
LEDs’ lifespan. Under normal conditions, this lifespan can be 40,000 to 50,000 hours. If
extending this lifespan is vital, lower the operating temperature by improving the
ventilation around the product and reducing the ambient temperature to an optimal
operating range. In addition, limiting the overall projection intensity may also help to
extend the LEDs’ lifespan.

Introduction
COLORado™ Zoom Tour WW User Manual Rev. 06 -3-
2. Introduction
Product
Description
The COLORado™ Zoom Tour WW is a Warm White LED wash light. This product
consists of a single module that houses the internal power supply, the control panel, the
LED drivers, the LED boards, and motorized moving lenses, as well as the power and
signal connectors. The COLORado™ Zoom Tour WW features a variable zoom, which
enables the user to change the beam angle of the unit via DMX or control panel, and one
mounting bracket that doubles as a floor mount and hanging support.
Features
•1, 4, or 5-channel DMX control
•Operating modes:
1-channel: Dimmer
4-channel: Dimmer, macro, zoom, zoom reset
5-channel: WW, CW, dimmer, zoom, zoom reset
•Color temperature control with or without DMX control
•8~27.5° zoom control with or without DMX control
•Cool and warm white LEDs
•Electronic dimmer
•Electronic power supply
•Additional power output: max 7 units @ 120 V
•Gel frame holder (4 mm max. thickness)
•Double-bracketed yoke doubles as floor stand
•Color calibration
•Flicker-free operation for HD Video
Additional
Features
•Five distinct dimming curves
•Neutrik® powerCON® connectors
•3- and 5-pin DMX input and output connectors
•LCD display with password protection

Introduction
-4- COLORado™ Zoom Tour WW User Manual Rev. 06
Product Overview
Power In/
power Out
Back View
Front View
Double-bracketed Yoke
DMX In/
DMX Out

Introduction
COLORado™ Zoom Tour WW User Manual Rev. 06 -5-
Product Dimensions

Setup
-6- COLORado™ Zoom Tour WW User Manual Rev. 06
3. Setup
AC Power
The COLORado™ Zoom Tour WW has an auto-ranging power supply that works with an
input voltage range of 100~240 VAC, 50/60 Hz.
Make sure that you are connecting this product to the proper voltage. To determine the
power requirements for the COLORado™ Zoom Tour WW, refer to the specification label
affixed to the product or the specifications in this manual.
Refer to the Technical Specifications chart.
Always connect this product to a protected circuit with an appropriate electrical
ground to avoid the risks of electrocution or fire.
The listed current rating indicates the maximum current draw during normal operation. For
more information, download Sizing the Circuit Breakers from www.chauvetpro.com.
Never connect this product to a rheostat (variable resistor) or dimmer circuit, even if
the rheostat or dimmer channel serves only as a 0% to 100% switch.
AC Plug
The COLORado™ Zoom Tour WW comes with a power input cord terminated with a
Neutrik® powerCON® A connector on one end and an Edison plug on the other end
(U.S. market). If the power input cord that came with your product has no plug or you need
to change the Edison plug, use the table below to wire the new plug.
Connection Wire (U.S.) Wire (Europe) Screw Color
AC Live Black Brown Yellow or Brass
AC Neutral White Blue Silver
AC Ground Green/Yellow Green/Yellow Green
Power Linking
The COLORado™ Zoom Tour WW supports power linking. You can power link up to 7
products at 120 VAC, 12 at 208 VAC, or 14 products at 230 VAC
This product comes with a power input cord. This product does not come with a power
linking cable; however, a power linking cable is available as an option.

Setup
COLORado™ Zoom Tour WW User Manual Rev. 06 -7-
DMX Linking
You can link the COLORado™ Zoom Tour WW to a DMX controller using a standard DMX
serial connection. If using other DMX-compatible products with the COLORado™ Zoom
Tour WW, you can control each individually with a single DMX controller.
DMX Modes
The COLORado™ Zoom Tour WW uses the standard DMX data connection for 3 DMX
Personalities, UNO, STD.P, and STD.W.
Refer to the Introduction chapter for a brief description of these modes.
Refer to the Operation chapter to learn how to configure the COLORado™ Zoom Tour WW
to work in these modes.
The DMX Values section provides detailed information regarding the DMX modes.
Master/Slave
Connectivity
The Master/Slave mode allows a COLORado™ Zoom Tour WW (the “master product”) to
control one or more COLORado™ Zoom Tour WW’s (the “slave products”) without a DMX
controller. One COLORado™ Zoom Tour WW becomes the master product when running in
Static Color mode.
You must configure each slave product’s control panel to operate in SLAV mode. During
Master/Slave operation, the slave products will operate in unison with the master product.
If you are not familiar with or need more information about DMX standards, master/slave
connectivity, or the DMX cables needed to link this product to a DMX controller, download
the DMX Primer from www.chauvetpro.com.
DO NOT connect a DMX controller to products operating in Master/Slave mode. The
DMX controller signals may interfere with the signals from the master product.
The Operation chapter of this manual provides detailed instructions on how to
configure products for Master/Slave mode.

Setup
-8- COLORado™ Zoom Tour WW User Manual Rev. 06
Mounting
Before mounting this product, read and follow the Safety Notes in this manual.
Orientation
Always mount this product in a safe position and make sure there is adequate space for
ventilation, configuration, and maintenance.
Rigging
The COLORado™ Zoom Tour WW consists of a double-bracketed yoke and the body of
the fixture. CHAUVET® recommends using the following general guidelines when
mounting this product.
•When selecting an installation location, consider easy access to this product for
operation, programming adjustments, and routine maintenance.
•Make sure to mount this product away from any flammable material as indicated in the
Safety Notes section.
•Never mount in places where rain, high humidity, extreme temperature changes, or
restricted ventilation may affect the product.
•If hanging this product, make sure that the mounting location can support the product’s
weight. Refer to the Technical Specifications for the weight-bearing requirements of this
product.
•When hanging this product, always secure to a fastening device using a safety cable
(included).
Procedure
The COLORado™ Zoom Tour WW comes with a double-bracketed yoke to which you can
either attach mounting clamps for hanging or simply use as a floor stand. You must supply
your own mounting clamps. Make sure the clamps are capable of supporting the weight of
this product. You will have to use at least one mounting point per unit.
Product Mounting
Diagram
Floor Mounting
Overhead Mounting
Safety
Cable
Clamp
Double-
bracketed
yoke

Operation
COLORado™ Zoom Tour WW User Manual Rev. 06 -9-
4. Operation
Control Panel
Description
Button Function
<MENU> Exits from the current menu or function
<ENTER> Enables the currently displayed menu or
sets the currently selected value in to the
current function
<UP> Navigates upward through the menu list and
increases the numeric value when in a
function
<DOWN> Navigates downward through the menu list
and decreases the numeric value when in a
function
Control Options
You can set the COLORado™ Zoom Tour WW start address in the 001~512 DMX range.
This enables control of up to 102 products in the 5-channel STD.W personality.
Programming
•Refer to the Menu Map to understand the menu options. The menu map shows the
possible main level and a variable number of programming levels for each option. To
go to an option in the desired main level, press <MENU> repeatedly until the main
level shows on the display. Press <ENTER> to select. This will take you to the first
programming level for that option.
•To select an option or value within the current programming level, press <UP> or
<DOWN> until the desired option shows on the display. Press <ENTER> to select. In
this case, if there is another programming level, you will see that first option, or you will
see the selected value.
•Press <MENU> repeatedly to exit to the main level.
DMX Personality
This setting allows you to choose a particular DMX personality.
1. Go to the PERS main level.
2. Select the desired personality (STD.W, STD.P, or UNO).
•See the DMX Values section for the highest starting address you can select for
each personality.
•Make sure that the starting addresses on the various products do not overlap
due to the new personality setting.

Operation
-10- COLORado™ Zoom Tour WW User Manual Rev. 06
DMX Control
In this mode, each product will respond to a unique starting address from the DMX
controller. All products with the same starting address will respond in unison.
1. Select a DMX personality as described in DMX Personality.
2. Set the running mode:
a. Go to the RUN main level.
b. Select the DMX programming level.
3. Set the starting address:
a. Go to the DMX main level.
b. Select the starting address (
001~512
).
The highest recommended starting address for each DMX mode are as follows:
DMX Mode DMX Address
STD.W
508
STD.P
509
UNO
512
Loss of Signal
Setting
This setting controls how the product will respond when the DMX signal is lost.
1. Go to the SET main level, then select DERR.
a. Select SAVE to make the product use the last command used when the signal is
lost.
b. Select BLAC to turn off the all the LEDs when the signal is lost.

Operation
COLORado™ Zoom Tour WW User Manual Rev. 06 -11-
Static Color
The Static Color mode allows for permanent Cool White color mixing without a DMX
controller.
1. Go to the STAT main level.
2. Select the desired color and zoom setting (C, W, or Z).
3. Select the desired color or zoom value (000~255).
4. Repeat for the other colors.
Master/Slave
The Master/Slave mode allows a group of COLORado™ Zoom Tour WW’s (the slave
products) to simultaneously duplicate the output of another COLORado™ Zoom Tour
WW (the master product) without a DMX controller.
1. Set each of the slave products:
a. Go to the RUN main level.
b. Select SLAV.
2. Set the master product:
a. Set the running mode to DMX as explained in DMX Control.
b. Select a static mix of colors as explained in Static Color.
•The master product is the one that runs a program in Static Color mode.
•Do not connect a DMX controller to the products configured for Master/Slave
operation.
•The master product should be the first product in the daisy chain.
Dimmer Curves
This setting determines how fast the output of the COLORado™ Zoom Tour WW changes
when you modify the values of the Cool White, Warm White, and Dimmer faders. This
setting provides four different options to simulate the dimming curve of an incandescent
lighting product.
1. Go to the SET main level.
2. Select DIM.
3. Select a dimmer function (OFF, DIM1, DIM2, DIM3, or DIM4).
OFF: The output is proportional (linear) to the Dimmer, Cool White, and Warm
White channel values.
DIM1~4: The output follows the Dimmer, Cool White, and Warm White channel
values based on the corresponding dimmer curve, DIM1 being the fastest
and
DIM4
the slowest.
Control Panel
Lock
This setting enables you to activate or disable the control panel lock, which keeps
non-authorized personnel from changing the product’s settings.
1. Go to the KEY main level.
2. Select OFF or ON.
When the control panel lock is active, the product will prompt you to enter the
password after 30 seconds of control panel inactivity or after turning on the product.
After being prompted to enter the password:
Press <UP>, <DOWN>, <UP>, <DOWN>, <ENTER>.

Operation
-12- COLORado™ Zoom Tour WW User Manual Rev. 06
Reset
This setting allows you to reset the COLORado™ Zoom Tour WW to the default values.
1. Go to SET main level.
2. Select REST.
3. When PASS shows, press <ENTER>.
4. Enter the master access password as shown in Control Panel Lock.
5. Wait for the reset process to finish.
Whites Setting
This setting allows you to select and edit the temperature of the white colors used in
channel 2 (Macros) when in the STD.P mode.
1. Go to CAL1main level.
2. Select a white color (WH.01~05).
3. Select a color (C. or W.).
4. Select a color value (000~255).
5. Repeat for the other colors.
If the product does not let you select step #3, follow the procedure described below
in Calibration Lock Out.
Calibration Lock
Out
This setting enables you to activate or disable the White setting lock out feature, which
keeps non-authorized personnel from changing the product’s settings.
1. Go to the SET main level.
2. Select CALE.
3. Select YES or NO.
Zoom Limit
Setting
This setting allows you to limit the zoom range using 3 different modes.
Basic mode is the default setting and allows the zoom to be moved full range (0~255) and
has no adjustable limit.
Position 1 and position 2 modes allow you to set limits on how far the zoom moves.
1. Set the mode to be used:
a. Go to the SET main level.
b. Select ZOOM
c. Select a mode (BASE, POS.1, or POS.2).
2. Set the limit for each mode:
a. Go to the ZOOM main level.
b. Select a mode (POS.1 or POS.2).
c. Select a zoom limit value (000~255).

Operation
COLORado™ Zoom Tour WW User Manual Rev. 06 -13-
Menu Map
Main Level
Programming Levels
Description
STAT
W 000~255 Combines
Warm White and Cool White to
generate a custom color (0~100%)
C 000~255
Z 000~255 Sets 8~27.5° zoom
RUN DMX Receives signals from DMX controller
SLAV Receives signals from Master unit
DMX 001~512 Sets the DMX starting address
PERS
STD.W 5-channel: CW, WW, D, Z, ZR
STD.P 4-channel: D, Macro, Z, ZR
UNO 1 channel: D
SET
REST PASS ……… Sets product to factory defaults
CALE
YES
Allows
CAL1
setting to be changed
NO Locks out changes to CAL1 setting
DIM
OFF No dimming curve
DIM1
Dimmer curves 1~4
DIM2
DIM3
DIM4
DERR SAVE All LEDs stay on the last command used when the
DMX signal is lost
BLAC All LEDs turn off when DMX signal is lost
ZOOM
BASE Sets default zoom position (full movement)
POS.1 Sets Pos.1 for the zoom limit function
POS.2 Sets Pos.2 for the zoom limit function
CAL1
WH.01 W. 000~255
White calibration
C. 000~255
WH.02
W.
000~255
C. 000~255
WH.03 W. 000~255
C.
000~255
WH.04 W. 000~255
C. 000~255
WH.05 W. 000~255
C. 000~255
KEY OFF Turns password Off/On
ON
ZOOM POS.1 000~255 Sets the limit of the zoom preset
POS.2 000~255

Operation
-14- COLORado™ Zoom Tour WW User Manual Rev. 06
DMX Values
STD.W
Channel
Function
Value
Percent/Setting
1
Dimmer
000 255
0~100%
2
Warm White
000 255
0~100%
3
Cool White
000 255
0~100%
4
Zoom
000 255
0~100%
5 Zoom Reset
000 200
201 220
221 255
No Function
Reset
No Function
STD.P
Channel
Function
Value
Percent/Setting
1
Dimmer
000 255
0~100%
2 Macro
000 010
011 050
051 080
081 110
111 140
141 255
No Function
White 1
White 2
White 3
White 4
White 5
3
Zoom
000 255
0~100%
4 Zoom Reset
000

200
201 220
221 255
No Function
Reset
No Function
UNO
Channel Function Value Percent/Setting
1
Dimmer
000 255
0~100%

Technical Information
COLORado™ Zoom Tour WW User Manual Rev. 06 -15-
5. Technical Information
Product
Maintenance
To maintain optimum performance and minimize wear, you should clean this product
frequently. Use and environment are contributing factors in determining the cleaning
frequency.
As a rule, clean this product at least twice a month. Dust build-up reduces light output
performance and can cause overheating. This can lead to reduced light source life and
increased mechanical wear.
To clean your product:
•Unplug the product from power.
•Wait until the product has cooled.
•Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on
the external vents and accessible internal components.
•Clean all external glass surfaces with a mild solution of non-ammonia glass cleaner or
isopropyl alcohol.
•Apply the solution directly to a soft, lint-free cotton cloth or a lens cleaning tissue.
•Wipe any dirt or grime to the outside edges of the glass surface.
•Gently polish the glass surfaces until they are free of haze and lint.
Always dry the external glass surfaces carefully after cleaning them.

Technical Information
-16- COLORado™ Zoom Tour WW User Manual Rev. 06
Troubleshooting Guide
Symptom
Cause(s)
Action(s)
Zoom does not move
Position settings are incorrect Check settings as explained in Zoom Limit
Setting
Faulty zoom motor/motors
Send product for repair
Wrong personality
Change the personality
Product does not light up
Dimmer fader set to “0”
Increase the value of the dimmer channel
All color faders set to “0”
Increase the value of the color channels
All colors in Static mode are set to “0”
Increase the values of the colors
No power
Verify external power circuit and wiring
Faulty internal power supply
Send product for repair
Faulty main control board
One of the LEDs does
not work
Faulty LED
Send product for repair
Faulty LED module
Faulty LED driver
Two or more LEDs do
not work on a single
module
Faulty LED module
Send product for repair
Faulty LED driver
The wrong LEDs light up
when using DMX
Wrong personality
Change the personality
Wrong DMX address
Change the DMX address
Circuit breaker/fuse
keeps tripping/blowing
Excessive circuit load
Reduce total load placed on the electrical circuit
Short circuit along the power wires
Check electrical wiring
Product does not power
up
No power
Check for voltage on outlet
Loose or damaged power cord
Check power cord
Faulty internal power supply
Send product for repair
Product does not respond
to wired DMX or
responds erratically
Wrong DMX addressing
Check product addressing
Damaged DMX cables
Check DMX cables
Wrong polarity on the controller
Check polarity switch settings on the controller
Loose DMX cables
Check cable connections
Non-DMX cables
Use only DMX-compatible cables
Bouncing signals
Install terminator as suggested
Long cable / low level signal
Install an optically coupled DMX splitter before a
long section of cable or right after the product
with the strong signal
Too many products
Install an optically coupled DMX splitter after
product #32
Interference from AC wires
Keep DMX cables separated from power cables
or fluorescent/black lights
Faulty Display/Main/DMX interface board
Send product for repair
Faulty Display/Main board
Send product for repair
If you still experience technical problems after trying the above solutions or if you
need to send the product for repair, contact CHAUVET® Technical Support.