Chiptech EVE User manual

Turning Your System On and Off
The On/Off button is located
on the back panel.
•To turn your system OFF press and hold for 4 beeps and it will switch off.
•To turn the system ON, press and hold until the green ON light indicates that
the it has started.
Please Note: When the system is turned OFF and there is NO green ‘ON’light,
then your system will not operate, and a call for help cannot be sent.
IMPORTANT NOTES:
Advanced technology is used to process and report events; however, in some
very rare circumstances it is not always possible to notify events
immediately.
It is also possible that some rare external factors will affect the system’s
ability to operate as expected. These factors may include, but are not limited
to, radio interference, lightning strikes or communication network outages.
To the maximum extent permitted by law, the supplier and the manufacturer
will not be liable or responsible for any damage, loss or injury that may be
suffered or incurred in connection with this system due to incorrect usage,
usage that is inconsistent with this guide, a result of a delay in event
notification, or external factors beyond our control.
Use of this system confirms acceptance of these limitations. If you suspect
your system is damaged or not functional, please contact:
Chiptech [phone]
Your new telecare system contains 3G technology to give you independence, peace
of mind, and put you in contact with people who are there to help you.
Status
Indicator
Label
EVE User Guide
On Light –
Solid green
when the alarm
is turned on and
operating as
expected.
Cancel Button –Press to
cancel an emergency alarm.
Cellular
Connection
Check
Power
Telecare
RF Aerial
Test
Pendant
Check
Phone
Line
Help Button –Press to activate an
emergency alarm. The button lights up
in a clockwise direction to let you know
your call for help is being sent.

Care of your Pendant
Avoid direct spraying with perfume, insect repellent or similar chemicals, by
holding it out of the way.
Clean with non-abrasive and non-polishing cleaners only.
Recommended –warm damp cloth is sufficient.
Status Indicator Lights
On - this solid green light indicates that the base unit is on. It will flash
when other errors are shown.
Check Cellular - this will flash redwhen there has been no cellular
connection after an hour. (In normal operating mode this light is off).
Check Power - this will flash red when there is a problem with the power
connection and it needs to be checked. An audible message will play as
well.
Check Phone - this will flash red to indicate when the phone connection
is not available and needs to be checked. An audible message will play
as well.
Test Pendant - this will flash blue to let you know the pendant is due for
testing. Please follow the ‘Testing your System’ instructions below.
Testing your System
From time to time your system will request that you test it. The ‘Test Pendant’
indicator will flash blue. Press and hold your personal help button and count to
three. Wait to speak to an operator. Tell them you are testing.
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For assistance please call: Chiptech [phone]
Your Personal Help Button
Your personal help button should be worn at all
times, including at night in bed. It is hot waterproof
and should be worn in the bath or shower.
Requesting Help
If you need help at any time of the day or night,
press and hold the button on your personal help
button and count to three. The outer rim will flash
red to let you know your call for help is being sent.
Alternatively press the large ‘help’ button on the
base unit.
Talking to your Operator
If you send an alert for help, you will hear a loud
ten second pre-alarm from your base unit, and
then you will be connected to the Alarm Receiving
Centre. The operator will phone you back and you
can communicate with them by speaking into the
handsfree speakerphone system on the base unit.
Cancelling an Alarm
During the loud ten second pre-alarm period you
can cancel the alarm by pressing the yellow button.