Chiptech GO User manual

During the pre-alarm sequence you can
press and hold one buon on Chiptech
GO to cancel your request for help.
Chiptech GO will announce: “Cancelled.”
If the alarm has proceeded to the Alarm
Receiving Centre, simply speak to the
operator and let them know you do not
require assistance.
Overview Requesng Help
To send an alert for help, any me of the
day or night, press and hold both buons
at the same me on your Chiptech GO.
This will start the short pre-alarm
sequence with a disnct tone and
vibraon.
The light-ring around Chiptech GO will
ash red to let you know an alert is being
sent to the Alarm Receiving Centre (ARC).
A voice message will play, “Help alert in
progress.”
Once the alarm has been received, a voice
message will play and repeat: “The alert
has been received by monitoring; you will
soon be contacted by an operator.”
An ARC operator will call back;
Chiptech GO will ring and automacally
answer. Chiptech GO has a hands-free
speakerphone system; speak clearly and
slowly to the operator.
While you are speaking with an operator,
Chiptech GO will work in the background
to obtain your current locaon and send
it to the ARC.
Once you have been located, the
operator will send assistance, or organise
emergency services if required, to your
locaon.
When an operator ends the call Chiptech
GO will ash green to indicate that the
ARC can sll call back, and your locaon
connues to be sent.
Chiptech GO automacally stops
reporng your locaon aer
a period of me, the green lights
will no longer appear.
Cancelling
an alert
67
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Chiptech GO is a wearable device with 3G cellular and GPS technology. When acvated
it sends an alert along with your GPS locaon data to the Alarm Receiving Centre (ARC).
You will be able to talk with the operator over the speakerphone, and they will organise
assistance if required.
1. Connect the plug pack and supplied cable to the charging base, plug into power.
2. Place your device on the wireless charger. Be sure to check that the ‘walking person’
symbol faces upwards; the charger and Chiptech GO will illuminate blue to indicate
that charging has started.
3. Charging duraon is approximately three to ve hours from low baery.
4. When Chiptech GO is charged its light ring will illuminate green. If Chiptech
GO has automacally updated during charging, it will ash white and if setup to do so,
it will announce: “Update completed,” when removed from the charger.
5. To use your device at any me, simply remove it from the wireless charger.
Please Note: You will need to perform a System Check at the locaon of your charger to ensure
Chiptech GO has coverage for any automac updates.
Chiptech GO will need a charge approximately every month with regular use, however, it
will inform you when it needs to be placed on the charger. Chiptech GO will also need to be
charged if you have recently sent an alert for help, as this event uses more baery power.
Charging and Baery Nocaons
Speaker
Split ring
• Requesng Help: press and hold both buons.
• System Check: press and hold one buon.
• Cancel: press and hold one buon.
Wearing Chiptech GO with a Pacemaker:
If you have a pacemaker you cannot wear Chiptech GO as a pendant. Instead, aach Chiptech
GO to the supplied split ring, which can be aached to a belt clip or keys. Chiptech GO must be
kept at a minimum distance of 25cm from your pacemaker at all mes.
If you have a Chiptech Base Unit at Home:
When you send an alert, and Chiptech GO is in range of your base unit, it will report that you are
‘Home’ to the ARC so they quickly know where you are located. Once the ARC has received your
alert, they will speak with you over Chiptech GO’s speakerphone system, no maer where you
are on the property. In the unlikely event that Chiptech GO cannot communicate with the ARC,
the base unit will take over and try to send the alert for help.
Stainless steel
Hypoallergenic chain
Microphone
Light ring
illuminates
around
Chiptech GO
Important Charging Notes:
• If you have a pacemaker, you should be sure to keep the wireless charger and
Chiptech GO at least 25cm away from your pacemaker during charging.
• Place the charger on a at surface and please make sure all parts of the charger are
properly connected before use.
• Do not use the charger if any parts of the charging system are damaged.
• Do not place anything metal on top of the charger.
• Do not cover the charger with any material, including the chain.
• Do not place the charger in direct sunlight, recommended charging temperature
between 10°C to 35°C.
• During charging Chiptech GO can become warm to the touch.
Low Baery Nocaons:
• When your baery is low, Chiptech GO will periodically play the following voice
message: “Low baery, please place me on the charger today,” and will ash orange.
• When your baery is crically low, Chiptech GO will periodically play the following
voice message: “Crically low baery, please place me on the charger immediately.
An alert may fail,” and will ash red.
• Automated voice messages will only play during day me hours.
Charging Cord Charger
Plug Pack
Charging Components
Blue when charging

Flight Mode & Lost Mode
Oh, the places you will GO!
Whether you are heading to the shops, walking through the park or going to
visit friends, Chiptech GO has your safety covered every step of the way.
Chiptech GO encourages you to have more independence in your day to day
acvies, either at home or when you are out and about. You can be condent
knowing that help is at your ngerps.
System Check
Standards
EN 55032
EN 50130-4
EN 301489 (-1,-3-19,-52)
EN 301908-1
EN 300220-3-1
EN 62209-2
EN 60950-1
EN 60529 (IP67 compliant).
Important Notes
Charging Chiptech GO:
The charging system is designed specically for Chiptech GO. Please do not change any
parts of the charging system and do not use the charger with any other devices.
Your Chiptech GO device may not funcon, or may stop funconing during an alert for
help, if it does not have sucient baery level.
Tesng:
To test Chiptech GO to ensure it is funconing as expected, send an alert (as described in
‘Requesng Help’). When the operator calls, let the operator know that you are tesng.
Cellular, GPS and RF Limitaons:
Chiptech GO requires access to a 3G cellular network to communicate, and the availability
of the GPS (Global Posioning System) satellite network to determine its locaon.
Chiptech GO may not funcon correctly, or at all, in any of the following situaons:
• Your Chiptech GO device will not be able to send an alert, or your locaon, if it is in an
area with no coverage from the 3G cellular network of the telecommunicaons provider
it has been set up with, or if there is a transmission failure.
• It will not work on any other cellular network.
• You cannot take Chiptech GO overseas as it will not work in any other country.
• GPS technology can be aected by certain atmospheric condions, radio interference,
buildings, or other forms of interference that can block Chiptech GO connecng to GPS
satellites. Your locaon informaon may not be available if the GPS satellites are
unavailable, or the GPS signal is blocked.
• Locaon informaon will also not be able to be displayed to your provider if the locaon
mapping service used by your provider is unavailable.
• Communicaon between Chiptech GO and a Chiptech base unit may be aected by
distance or radio frequency interference.
Disclaimer:
To the maximum extent permied by law, the manufacturer of Chiptech GO will not
be liable or responsible to you for any damage, loss or injury, you may suer or incur in
connecon with any failure of your Chiptech GO device due to incorrect usage, and usage
that is inconsistent with this guide, including a failure to follow the various warnings set out
in this guide.
If you have any quesons about the funcons of Chiptech GO, please
contact your service provider for more informaon.
• GO is designed to provide voice messages only during day me hours, so that you will not
be disturbed at night. If you send an alert for help during the night, Chiptech GO will operate
as per usual with the pre-alarm sequence and voice messages.
• If the baery is detected as being low at night it will ash orange. It will not vibrate or make
any sounds. Voice messages will resume in the morning.
• If your Chiptech GO beeps connually, this indicates it is not funconing as expected. Please
contact your provider immediately.
3G
Plug pack:
EN 60950.
Wireless Charger:
EN 55011
EN 60950
Qi Compliant.
GO-1 complies with the following standards:
Flight Mode: If you are going to be taking Chiptech GO on an aircra, you must enable Flight
Mode before takeo. To enable Flight Mode, press and hold one buon on either side of
Chiptech GO for 10 seconds, unl this voice message plays: “Flight Mode enabled. All funcons
suspended unl buon press or placed on a charger.” To disable Flight Mode press one buon
on either side of Chiptech GO (this will start a System Check), or place Chiptech GO on a
charger. If you require help, press and hold two buons to send an emergency alert, this will
override Flight Mode.
Lost Mode: Lost Mode sends GPS coordinates to the ARC when no movement has been
detected over a period of me, so it can be found. If lost, contact your provider to check
where your Chiptech GO is located.
Cleaning & Maintenance
• Your device can be cleaned with a damp cloth and a non-corrosive, non-abrasive cleaner.
• Please do not sck objects into either the microphone hole or speaker hole.
• Chiptech GO has a dust proof casing and is water resistant (rated IP67).
Voice Messages and Sounds
UK v1
The System Check informs you of the baery level, cellular coverage at your locaon, and
checks that you can obtain GPS coordinates to log your current locaon. Before going
out always check that your Chiptech GO has adequate baery. To do this, press a single
buon on either side of Chiptech GO, which will start the System Check. The baery level
is announced rst, and a voice message will tell you if it is excellent, good , low or crically
low (see 1. Baery). You can cancel the remaining System Check by pressing one buon on
either side of Chiptech GO. It will tell you it has been “Cancelled.”
You should perform a full System Check in places that you commonly visit to ensure that
the cellular coverage will be excellent or good, if you need to send an alert for help.
Performing a Full System Check:
Press one buon on either side of Chiptech GO. Please do not press both buons together,
as this will send a request for help. A chime will play and Chiptech GO will illuminate blue to
let you know that the System Check has started. It will announce baery level rst.
1. Baery: A voice message will play: “My baery is…” (then one of the following):
“Excellent”, “Good”, “Low baery; please place me on the charger today,” or, “Crically low
baery; please place me on the charger immediately. An alert may fail.” This will also be
accompanied by a status light.
2. Cellular Connecon: Chiptech GO will then announce; “Checking cellular connecon.”
Chiptech GO will check the cellular coverage of your locaon and will then announce;
“The connecon is...” (then one of the following): “Excellent”, “Good”, “Poor” or
“Unavailable.” If unavailable, Chiptech GO will return to normal operaon.
If Chiptech GO indicates that cellular coverage is poor or unavailable, and you send an
alert for help from that locaon, it may not be successful.
3. GPS Coordinates: Following a successful cellular check, and if congured to do so,
Chiptech GO will announce; “Finding your locaon.” When successful, a voice message
will announce; “Current locaon has been sent,” and Chiptech GO will return to normal
operaon. If GPS is unavailable in your locaon, Chiptech GO will announce; “Locaon check
unsuccessful.” Chiptech GO will automacally me out.
To cancel the System Check at any me, press and hold one of the buons on either side of
Chiptech GO. A voice message will play and the light ring will ash red to let you know that
this funcon has been “Cancelled.”
Excellent or good Poor Unavailable
Excellent or good Low Crically low
™
User Guide