
Troubleshooting and Maintenance
Troubleshooting and Maintenance
36 37
A2-Grid absent
1. If the alarm occurs accidentally, possibly the power grid is abnormal accidentally. No extra
action is needed.
2. If the alarm occurs repeatedly, contact the local power station. After receiving approval of the
local power bureau, revise the electrical protection parameters setting on the inverter through APP.
3. If the alarm persists for a long time, please confirm:
1) AC circuit breaker is disconnect or not;
2) Whether the AC circuit breaker is damaged (whether the voltage in the closed state is
consistent with the voltage of the outlet);
3) The AC terminals are in good contact;
4) Whether the power supply line failure.
If exclude all possibility, please contact the customer service report repair.
A3-Grid over
frequency
1. If the alarm occurs accidentally, possibly the power grid is abnormal accidentally. No extra
action is needed.
2. If the alarm occurs repeatedly, contact the local power station. After receiving approval of the
local power bureau, revise the electrical protection parameters setting on the inverter through APP.
3. If the alarm persists for a long time, please contact the customer service center.
A4-Grid under
frequency
1. If the alarm occurs accidentally, possibly the power grid is abnormal accidentally. No extra
action is needed.
2. If the alarm occurs repeatedly, contact the local power station. After receiving approval of the
local power bureau, revise the electrical protection parameters setting on the inverter through APP.
3. If the alarm persists for a long time, please contact the customer service center.
A6-Grid abnormal
(Only for three-
phase inverter)
1. If the alarm occurs accidentally, possibly the power grid is abnormal accidentally. No extra
action is needed.
2. If the alarm occurs repeatedly, please:
1) Measuring three-phase voltages (L1-N, L2-N, L3-N) and check whether the inbalance is more
than 30%. If yes, please contact energy company.
2) Measuring three-phase voltages at input and output sides of AC circuit breaker to check
whether breaker is damaged. If yes, please replace a new breaker.
3) Short circuit input and output ports of neutral wire on AC breaker, then check the alarm status.
If it returns normal, please replace a 3-pole breaker and keep neutral wire shorting. If not, please
A7-Grid over
mean voltage
1. If the alarm occurs occasionally, the inverter can be automatically recovered. No action is
required.
2. If the alarm occurs repeatedly, the inverter cannot work properly. Please contact the customer
service center.
1. If the alarm occurs occasionally, the inverter can be automatically recovered. No action is
required.
2. If the alarm occurs repeatedly, the inverter cannot work properly. Please contact the customer
service center.
A8-Grid N
B0-PV over
voltage
Check whether the maximum voltage of a single string of input PV modules exceeds the MPPT
voltage range. If the maximum voltage is higher than the standard voltage, modify the number of
PV module connection strings.
B1-PV insulation
abnormal
1. If the alarm occurs accidentally but the inverter can generate power, check the component and
the installation environment of wires are wet or not. Please improve the installation environment.
2. If the alarm occurs repeatedly and the inverter can generate electricity occasionally, check
whether the positive and negative polarity of the PV component are short circuit or not. And check
if the component is damaged or the connection line is broken.
3. If the alarm continues and equipment cannot generate power, please contact customer service
abnormal
1. If the alarm occurs accidentally but the inverter can generate power, probably the power grid
causes. The inverter can be automatically recovered. No extra action is needed.
2. If the alarm occurs frequently and is accompanied by an insulation impedance alarm. Check
the abnormal alarm of the insulation.
3. If the alarm continues and the equipment cannot generate electricity, please contact customer
B4-PV under
voltage
1. If occurs when the light is weak (such as the early morning or evening, rainy weather and dust
storms), the component voltage is lower than normal. No extra action is needed.
2. If there is a weak condition of light, please check whether the group to have a short circuit and
open circuit or not.
Check and modify the positive and negative polarity of the input of the circuit string.
C0-Internal power
supply abnormal
1. If the alarm occurs occasionally, the inverter can be automatically recovered. No action is required.
2. If the alarm occurs repeatedly, the inverter cannot work properly. Please contact the customer service
center.
C1-Electric arc
abnormal If the alarm occurs, the inverter cannot work properly. Please contact the customer service center.
bias current
1. If the alarm occurs occasionally, the inverter can be automatically recovered. No action is required.
2. If the alarm occurs repeatedly, the inverter cannot work properly. Please contact the customer service
center.
C3-Inverter relay
abnormal
1. If the alarm occurs occasionally, the inverter can be automatically recovered. No action is required.
2. If the alarm occurs repeatedly, the single-phase inverter check whether the live line and neutral line of
the contact connection is reversed. The three-phase inverter check the voltage of the live line to neutral
line and the voltage of the live line to the ground. If the grid side is normal, please contact the customer
service report repair.
C5-Inverter over
temperature
1. If the alarm occurs occasionally, the inverter can be automatically recovered. No action required.
2. If the alarm occurs repeatedly, please check whether the installation site for direct sunlight, good
ventilation, and high ambient temperature (such as installed on the parapet) or not. If the ambient
temperature is lower than 45° C and the heat dissipation is good, please contact the customer service
center.
C6-GFCI abnormal
1. If the alarm occurs occasionally, it could have been an occasional exception to the external wiring.
The inverter can be automatically recovered. No action required.
2. If it occurs repeatedly or cannot be recovered for a long time, please contact the customer service
center.
C7-System type
error
If the alarm occurs, the inverter cannot work, please restart the inverter. If the alarm continues, please
contact the customer service center.
C9-Unbalance Dc-
link voltage
1. If the alarm occurs occasionally, the inverter can be automatically recovered. No action is required.
2. If the alarm occurs repeatedly, the inverter cannot work properly. Please contact the customer service
center.
CA-Dc-link over
voltage
1. If the alarm occurs occasionally, the inverter can be automatically recovered. No action is required.
2. If the alarm occurs repeatedly, the inverter cannot work properly. Please contact the customer service
center.
CB-Internal
communication
error
1. If the alarm occurs occasionally, the inverter can be automatically recovered. No action is required.
2. If the alarm occurs repeatedly, the inverter cannot work properly. Please contact the customer service
center.
CC-Software
incompatibility
1. If the alarm occurs occasionally, the inverter can be automatically recovered. No action is required.
2. If the alarm occurs repeatedly, the inverter cannot work properly. Please contact the customer service
center.
CD-Internal storage
error
1. If the alarm occurs occasionally, the inverter can be automatically recovered. No action is required.
2. If the alarm occurs repeatedly, the inverter cannot work properly. Please contact the customer service
center.
CE-Data
inconsistency
1. If the alarm occurs occasionally, the inverter can be automatically recovered. No action is required.
2. If the alarm occurs repeatedly, the inverter cannot work properly. Please contact the customer service
center.