Cisco SPA-841 - Sipura VoIP Phone Instruction Manual

Cisco Small Business Pro
SPA9000 Voice System Version 6.1
SPA9000 Voice System, SPA400 Internet Telephony
Gateway with 4 FXO ports and SPA9XX IP Phones
ADMINISTRATION
GUIDE

© 2009 Cisco Systems, Inc. All rights reserved. OL-17899-02
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Contents
SPA9000 Voice System Administration Guide i
About This Document ix
Purpose ix
Audience ix
Firmware x
Organization xi
Document Conventions xii
Finding Information in PDF Files xiii
Chapter 1: Getting Started 16
Introduction to the SPA9000 Voice System 16
SPA9000 IP PBX 17
SPA400 SIP-PSTN Gateway and Voicemail Server 18
IP Phones and Accessories 18
Deployment Scenarios 18
PSTN Access and Local Voice Mail 19
ITSP Service Only 20
ITSP Service, PSTN Access and Local Voice Mail 21
ITSP Service, PSTN and ISDN Access and Local Voice Mail 22
Initial Installation, and Configuration 23
Chapter 2: Basic Administration of the SPA9000 24
Upgrading Firmware for the SPA9000 25
Connecting to the SPA9000 Administration Web Server 27
Saving or Discarding Changes SPA9000 27
Access Levels 28
Setting Passwords for User and Administrator Accounts 29

Contents
SPA9000 Voice System Administration Guide ii
Configuring Basic Settings 29
Setting Up the WAN Connection for the SPA9000 30
Setting the Date and Time 30
Configuring Daylight Saving Time 31
SPA9000 Ethernet Port 33
LAN and Application Guidelines 33
Configuring Multicast Addressing and Group Paging 33
Collecting System Logs and Debug Information 36
Viewing Information about the SPA9000 39
Viewing Information about Client Stations 39
Using the Interactive Voice Response Unit 40
Using the IVR Menu 40
Entering a Password through the IVR 45
Chapter 3: Configuring Your System for ITSP Interoperability 47
About the SPA9000 Voice System and SIP 47
Network Address Translation (NAT) and Voice over IP (VoIP) 49
NAT Mapping with Session Border Controller 49
NAT Mapping with SIP-ALG Router 49
Configuring NAT Mapping with a Static IP Address 49
Configuring NAT Mapping with STUN 51
Determining the Router's NAT Mechanism 53
Firewalls and SIP 54
Configuring SIP Timer Values 55
Chapter 4: Configuring Phone Lines and Calling Routing Behavior 56
Configuring SPA9000 FXS Ports 57

Contents
SPA9000 Voice System Administration Guide iii
Configuring Line Interfaces on the SPA9000 58
Configuring a Line Interface for ITSP Service 58
Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) 60
Configuring Call Capacity for a Line Interface 63
Configuring Dial Plans 66
About Dial Plans 66
Editing Dial Plans 74
Managing the Line Selection for Outbound Calls 78
Line Availability 78
Configuring a Call Routing Rule 79
Entering a Call Routing Rule 81
Managing Caller ID Settings for Outgoing Calls 82
Call Forwarding Support on SPA9000 82
Call Transfer Support on SPA9000 84
Call Forward Bridge Mode 84
Call Transfer Bridge Mode 84
Managing Inbound Calls with the Contact List 85
Routing an Inbound Call to the Auto Attendant 85
Routing an Inbound Call to a Receptionist or Client Stations 85
Example Contact List Rules 86
Supporting Multiple DID Numbers Per Line Interface 87
Supporting Direct Inward Dialing to Phone Extensions 88
Entering a Contact List Rule 91
Managing Inbound Calls with Hunt Groups 92
Syntax for Hunt Rules 93
Examples for Hunt Rules 94
Creating a Hunt Rule 96
Managing Inbound Calls with Shared Line Appearances 98

Contents
SPA9000 Voice System Administration Guide iv
About Shared Line Appearances 98
Chapter 5: Administering the SPA400 and Voice Mail Service 102
Connecting to the SPA400 Administration Web Server 103
Configuring the SPA400 Network Connection 104
Saving or Discarding Changes on the SPA400 105
Managing Access to the SPA400 Configuration Utility 106
Upgrading the Firmware for the SPA400 107
Configuring a SPA400 to Interoperate with the SPA9000 108
Configuring a SPA400 for PSTN Access 111
Configuring a SPA400 for Voice Mail Service 112
Voice Mail Capacity 112
Configuring Local Voice Mail Service on a SPA400 113
Setting Up Voice Mail on Each Station 116
Enabling Remote Voice Mail Access (Optional) 119
Managing the Voice Mail Messages on the USB Key 121
Enabling Debugging on the SPA400 122
Chapter 6: Configuring Music on Hold 125
Using the Internal Music Source for Music On Hold 125
Using the Internal Music Source 125
Changing the Music File for the Internal Music Source 126
Configuring a Streaming Audio Server 127
About the Streaming Audio Server 127
Configuring the Streaming Audio Server 129
Using the IVR with an SAS Line 130

Contents
SPA9000 Voice System Administration Guide v
Chapter 7: Configuring the Auto Attendant 131
How the Auto Attendant Works 131
Working with the Auto Attendant Greetings 133
Using Pre-Recorded Prompts 133
Recording an Auto Attendant Prompt 134
Downloading Prompts 137
Writing an Auto Attendant Script 138
An Introduction to XML Scripting Grammar in AA Script Examples 138
Elements of XML Scripting Grammar 142
Auto Attendant XML Instructions Set 145
Entering an Auto Attendant Script 147
Configuring the DayTime, NightTime and Weekend/Holiday Auto
Attendants 148
Configuring Dial Plans for the Auto Attendant 150
Chapter 8: Localization 151
Localizing the SPA9000 Auto Attendant Prompts 151
Local Time Configuration 154
Configuring the SPA9000 and SPA9xx Call Progress Tones 154
Localizing the SPA400 Voice Mail Prompts 160
Localizing the SPA400 Call Disconnect Tones 161
Localizing the SPA400 Caller ID Method 163
Appendix A: Advanced Topics in SPA9000 Administration 165
Technology Background 165
Session Initiation Protocol 166
SPA9000 Media Proxy 167

Contents
SPA9000 Voice System Administration Guide vi
Using the SPA9000 with a Firewall or Router 168
SPA400 SIP-PSTN Gateway 169
SPA9000 Architecture 170
SIP-NAT Interoperation 172
Advanced Call Control and Routing 173
Configuring Vertical (Supplementary) Service Codes 173
Managing the Outbound Call Routing Groups 175
Configuring Outbound Call Codec Selection Codes 177
Advanced Topics for SPA400 Voice Mail Service 178
How Voicemail Works 179
Checking Voicemail from an External Number 180
Depositing Voicemail 180
Subscribing to Voicemail Notification 182
Remote Provisioning Features 183
Using Configuration Profiles 183
Client Auto-Configuration 184
Manual Client Configuration 185
Client Registration 188
Using the Upgrade URL 189
Using the Resync URL 190
Using the Reboot URL 190
Appendix B: SPA9000 Field Reference 191
Router Tab 191
Status page 191
Wan Setup page 193
Lan Setup page and Application page 196
Voice tab 197
Info page 197

Contents
SPA9000 Voice System Administration Guide vii
System page 200
SIP Page 202
Provisioning page 224
Regional page 224
FXS 1/2 page 241
Line 1/2/3/4 page 251
Appendix C: SPA400 Field Reference 261
Setup 261
Basic Setup 262
SPA9000 Interface 262
Voice 264
Voicemail Server 268
Voicemail Users 269
Administration 270
Management 270
Factory Default 270
USB Setting 271
Firmware Upgrade 271
Reboot 271
Status 272
Gateway 272
Event Logs 273
Set Log Level 273
Tone 274
Appendix D: Where to Go From Here 275
Product Resources 275
Related Documentation 276

Contents
SPA9000 Voice System Administration Guide viii
Appendix E: Glossary 278
Appendix F: Acronyms 281

Preface
SPA9000 Voice System Administration Guide ix
About This Document
The SPA9000 Voice System Administration Guide is intended to help VARs and
Service Providers to manage and configure the SPA9000 Voice System. This
preface provides helpful information about this guide and other resources that are
available to you. Before you begin to use this guide, refer to the following topics:
•“Purpose,” on page ix
•“Audience,” on page ix
•“Firmware,” on page x
•“Organization,” on page xi
•“Document Conventions,” on page xii
•“Finding Information in PDF Files,” on page xiii
Purpose
This document provides information that an administrator needs to configure the
SPA9000 Voice System, which typically consists of a SPA9000 IP PBX, one or
more SPA900 Series IP phones, and the optional SPA400 PSTN gateway and
voice mail server. This guide focuses primarily on the tasks that an administrator
performs to configure a SPA9000 with the SPA9000 administration web server.
NOTE This guide does not cover initial installation and configuration, SPA900 Series
phone configuration, the Setup Wizard, or provisioning. See “Related
Documentation” in Appendix D, on page 276.
Audience
This document is written for the following audience:
•Service providers offering services using Cisco SPA products
•VARs and resellers who need configuration references for Cisco SPA products

Preface
SPA9000 Voice System Administration Guide x
•System administrators or anyone who installs and administers the SPA9000
Voice System
NOTE This guide does not provide the configuration information required by specific
service providers. Please consult with the service provider for specific service
parameters.
Firmware
This guide describes the features that are available in the following firmware
releases (and higher versions). You can find all available firmware updates by
going to Cisco.com and choosing Support. Or visit the following URL and enter the
model number in the Software Search box:
http://tools.cisco.com/support/downloads
Product Firmware Version
SPA9000 6.1.5
SPA400 1.1.2.2
SPA901 5.1.5
SPA921/SPA941 5.1.8
SPA922/942 6.1.3
SPA962 6.1.3
WIP310 5.0.8

Preface
SPA9000 Voice System Administration Guide xi
Organization
The information in this guide is organized into the following chapters and
appendices:
Chapter Description
Chapter 1, “Getting
Started.”
This chapter introduces you to the SPA9000
Voice System by describing the components and
presenting several deployment scenarios.
Chapter 2, “Basic
Administration of the
SPA9000.”
This chapter introduces you to basic
administrative tasks using the SPA9000
administration web server and the Interactive
Voice Response Unit.
Chapter 3, “Configuring
Your Sys tem for ITSP
Interoperability”
This chapter provides configuration details to help
you to ensure that your infrastructure properly
supports voice services.
Chapter 4, “Configuring
Phone Lines and Calling
Routing Behavior”
This chapter describes many features that you
can configure on the SPA9000 to ensure smooth
handling of all inbound and outbound calls, and
ease of use.
Chapter 5, “Administering
the SPA400 and Voice Mail
Service”
This chapter guides you through the process of
configuring and managing the SPA400 for PSTN
access and voice mail service.
Chapter 6, “Configuring
Music on Hold”
This chapter explains how to configure Music on
Hold using either a music file or streaming audio.
Chapter 7, “Configuring the
Auto Attendant”
This chapter describes how to configure the
SPA9000 Voice System Auto Attendant (AA) by
using the IVR and XML scripting.
Chapter 8, “Localization” This chapter explains how to localize your
SPA9000 Voice System with the language files,
tones, and ring patterns for your region.
Appendix A, “Advanced
Topics in SPA9000
Administration”
This appendix provides more detailed technical
information for administrators who want to
understand how the SPA9000 Voice System
works.

Preface
SPA9000 Voice System Administration Guide xii
Document Conventions
The following table describes the typographic conventions that are used in this
document.
Appendix B, “SPA9000
Field Reference”
This appendix describes the fields on each page
of the SPA9000 administration web server.
Appendix C, “SPA400 Field
Reference”
This appendix describes the fields on each page
of the SPA400 administration web server.
Appendix D, “Where to Go
From Here”
This appendix describes additional resources
that are available to help you and your customer
obtain the full benefits of the SPA9000 Voice
System.
Appendix E, “Glossary”
Appendix F, “Acronyms”
These resources help you to understand the
terms and acronyms that are used in this guide.
Chapter Description
Typographic
Element
Meaning
Boldface May indicate either of the following:
•A user interface element that you need to click, select, or
otherwise act on
•A literal value to be entered in a field.
Italic May indicate either of the following:
•A variable that should be replaced with a literal value.
•The name of a page, section, or field in the user interface
Monospaced
Font
Indicates code samples or system output.

Preface
SPA9000 Voice System Administration Guide xiii
Finding Information in PDF Files
The SPA9000 Voice System documents are published as PDF files. The PDF Find/
Search tool within Adobe® Reader® lets you find information quickly and easily
online. You can perform the following tasks:
•Search an individual PDF file.
•Search multiple PDF files at once (for example, all PDFs in a specific folder or
disk drive).
•Perform advanced searches.
Finding Text in a PDF
Follow this procedure to find text in a PDF file.
STEP 1 Enter your search terms in the Find text box on the toolbar.
NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If
the Find tool does not appear, choose Edit > Find.
STEP 2 Optionally, click the arrow next to the Find text box to refine your search by
choosing special options such as Whole Words Only.
STEP 3 Press Enter.
STEP 4 Acrobat displays the first instance of the search term.
STEP 5 Press Enter again to continue to more instances of the term.

Preface
SPA9000 Voice System Administration Guide xiv
Finding Text in Multiple PDF Files
The Search window lets you search for terms in multiple PDF files that are stored
on your PC or local network. The PDF files do not need to be open.
STEP 1 Start Acrobat Professional or Adobe Reader.
STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose
Open Full Acrobat Search.
STEP 3 In the Search window, complete the following steps:
a. Enter the text that you want to find.
b. Choose All PDF Documents in.
From the drop-down box, choose Browse for Location. Then choose the
location on your computer or local network, and click OK.
c. If you want to specify additional search criteria, click Use Advanced Search
Options, and choose the options you want.
d. Click Search.

Preface
SPA9000 Voice System Administration Guide xv
STEP 4 When the Results appear, click + to open a folder, and then click any link to open
the file where the search terms appear.
For more information about the Find and Search functions, see the Adobe Acrobat
online help.

1
SPA9000 Voice System Administration Guide 16
Getting Started
This chapter introduces you to the SPA9000 Voice System by describing the
components and presenting several deployment scenarios.
NOTE This chapter is essential reading before you begin installing the equipment or
configuring the system.
•“Introduction to the SPA9000 Voice System,” on page16
•“Deployment Scenarios,” on page18
•“Initial Installation, and Configuration,” on page 23
Introduction to the SPA9000 Voice System
The SPA9000 Voice System is an affordable and feature-rich IP telephone system
that is designed especially for the Small and Home Office. The SPA9000 Voice
System uses standard TCP/IP protocols and can provide global connectivity
through any Internet Telephony Service Provider (ITSP) that supports the Session
Initiation Protocol (SIP).
At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or
more SPA900 series IP phones. These devices are connected through a switch to
a local area network. With an Internet connection, the SPA9000 Voice System can
subscribe to ITSP services to take advantage of low calling rates. With the
SPA400, the SPA9000 Voice System can connect to the Public Switched
Telephone Network (PSTN) to support analog phone lines. See Figure 1 “SPA9000
Voice System with the SPA9000 and SPA400” on page17 to learn more about a
typical deployment.

Getting Started
Introduction to the SPA9000 Voice System
SPA9000 Voice System Administration Guide 17
1
Figure 1 SPA9000 Voice System with the SPA9000 and SPA400
SPA9000 IP PBX
The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in
Analog Telephone Adapter (ATA) with two FXS ports for analog telephones, fax
devices, or an external music source for the music on-hold service. Devices
connected to the FXS ports are not included in the device count.
The SPA9000 has four line interfaces, which can be configured in any combination
for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail
service. A different ITSP account can be configured on each line interface. If a
service provider supplies a group of sequential direct inward dial (DID) phone
numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all
of the assigned numbers on a single line interface.

Getting Started
Deployment Scenarios
SPA9000 Voice System Administration Guide 18
1
The SPA9000 includes an Auto Attendant service that plays pre-recorded voice
messages to offer the caller a menu of choices and to direct the call. When the
Auto-Attendant is enabled, it parses and operates on user key presses according
to the rules that are specified in the Auto Attendant script.
SPA400 SIP-PSTN Gateway and Voicemail Server
The SPA400 provides a SIP-PSTN gateway for voice connectivity between the
PSTN and the local client stations that are connected to the SPA9000. It also
includes an integrated voice mail application that supports up to 32 voice mail
accounts with customized greetings, providing the ability to receive and playback
voice mail messages.
Each SPA400 occupies one of the four line interfaces on the SPA9000. The
SPA400 has four ports for that can be connected to PSTN or ISDN lines.
IP Phones and Accessories
The SPA9000 Voice System supports any of the Cisco SPA900 Series SIP IP
Phones, as well as the Cisco WIP310 Wireless IP Phone.
NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the
calling features on the phones. For more information about the phones, see the
SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the
Cisco Wireless-G IP Phone User Guide.
Deployment Scenarios
The SPA9000 Voice System can meet the calling needs of many small businesses.
Various deployment scenarios are possible. This section includes the following
examples:
•“PSTN Access and Local Voice Mail,” on page19
•“ITSP Service Only,” on page 20
•“ITSP Service, PSTN Access and Local Voice Mail,” on page 21
•“ITSP Service, PSTN and ISDN Access and Local Voice Mail,” on page 22