Cisco SPA-841 - Sipura VoIP Phone Instruction Manual

Cisco Small Business Pro
SPA9000 Voice System Version 6.1
SPA9000 Voice System, SPA400 Internet Telephony
Gateway with 4 FXO ports and SPA9XX IP Phones
ADMINISTRATION
GUIDE

© 2009 Cisco Systems, Inc. All rights reserved. OL-17899-02
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Contents
SPA9000 Voice System Administration Guide i
About This Document ix
Purpose ix
Audience ix
Firmware x
Organization xi
Document Conventions xii
Finding Information in PDF Files xiii
Chapter 1: Getting Started 16
Introduction to the SPA9000 Voice System 16
SPA9000 IP PBX 17
SPA400 SIP-PSTN Gateway and Voicemail Server 18
IP Phones and Accessories 18
Deployment Scenarios 18
PSTN Access and Local Voice Mail 19
ITSP Service Only 20
ITSP Service, PSTN Access and Local Voice Mail 21
ITSP Service, PSTN and ISDN Access and Local Voice Mail 22
Initial Installation, and Configuration 23
Chapter 2: Basic Administration of the SPA9000 24
Upgrading Firmware for the SPA9000 25
Connecting to the SPA9000 Administration Web Server 27
Saving or Discarding Changes SPA9000 27
Access Levels 28
Setting Passwords for User and Administrator Accounts 29

Contents
SPA9000 Voice System Administration Guide ii
Configuring Basic Settings 29
Setting Up the WAN Connection for the SPA9000 30
Setting the Date and Time 30
Configuring Daylight Saving Time 31
SPA9000 Ethernet Port 33
LAN and Application Guidelines 33
Configuring Multicast Addressing and Group Paging 33
Collecting System Logs and Debug Information 36
Viewing Information about the SPA9000 39
Viewing Information about Client Stations 39
Using the Interactive Voice Response Unit 40
Using the IVR Menu 40
Entering a Password through the IVR 45
Chapter 3: Configuring Your System for ITSP Interoperability 47
About the SPA9000 Voice System and SIP 47
Network Address Translation (NAT) and Voice over IP (VoIP) 49
NAT Mapping with Session Border Controller 49
NAT Mapping with SIP-ALG Router 49
Configuring NAT Mapping with a Static IP Address 49
Configuring NAT Mapping with STUN 51
Determining the Router's NAT Mechanism 53
Firewalls and SIP 54
Configuring SIP Timer Values 55
Chapter 4: Configuring Phone Lines and Calling Routing Behavior 56
Configuring SPA9000 FXS Ports 57

Contents
SPA9000 Voice System Administration Guide iii
Configuring Line Interfaces on the SPA9000 58
Configuring a Line Interface for ITSP Service 58
Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) 60
Configuring Call Capacity for a Line Interface 63
Configuring Dial Plans 66
About Dial Plans 66
Editing Dial Plans 74
Managing the Line Selection for Outbound Calls 78
Line Availability 78
Configuring a Call Routing Rule 79
Entering a Call Routing Rule 81
Managing Caller ID Settings for Outgoing Calls 82
Call Forwarding Support on SPA9000 82
Call Transfer Support on SPA9000 84
Call Forward Bridge Mode 84
Call Transfer Bridge Mode 84
Managing Inbound Calls with the Contact List 85
Routing an Inbound Call to the Auto Attendant 85
Routing an Inbound Call to a Receptionist or Client Stations 85
Example Contact List Rules 86
Supporting Multiple DID Numbers Per Line Interface 87
Supporting Direct Inward Dialing to Phone Extensions 88
Entering a Contact List Rule 91
Managing Inbound Calls with Hunt Groups 92
Syntax for Hunt Rules 93
Examples for Hunt Rules 94
Creating a Hunt Rule 96
Managing Inbound Calls with Shared Line Appearances 98

Contents
SPA9000 Voice System Administration Guide iv
About Shared Line Appearances 98
Chapter 5: Administering the SPA400 and Voice Mail Service 102
Connecting to the SPA400 Administration Web Server 103
Configuring the SPA400 Network Connection 104
Saving or Discarding Changes on the SPA400 105
Managing Access to the SPA400 Configuration Utility 106
Upgrading the Firmware for the SPA400 107
Configuring a SPA400 to Interoperate with the SPA9000 108
Configuring a SPA400 for PSTN Access 111
Configuring a SPA400 for Voice Mail Service 112
Voice Mail Capacity 112
Configuring Local Voice Mail Service on a SPA400 113
Setting Up Voice Mail on Each Station 116
Enabling Remote Voice Mail Access (Optional) 119
Managing the Voice Mail Messages on the USB Key 121
Enabling Debugging on the SPA400 122
Chapter 6: Configuring Music on Hold 125
Using the Internal Music Source for Music On Hold 125
Using the Internal Music Source 125
Changing the Music File for the Internal Music Source 126
Configuring a Streaming Audio Server 127
About the Streaming Audio Server 127
Configuring the Streaming Audio Server 129
Using the IVR with an SAS Line 130

Contents
SPA9000 Voice System Administration Guide v
Chapter 7: Configuring the Auto Attendant 131
How the Auto Attendant Works 131
Working with the Auto Attendant Greetings 133
Using Pre-Recorded Prompts 133
Recording an Auto Attendant Prompt 134
Downloading Prompts 137
Writing an Auto Attendant Script 138
An Introduction to XML Scripting Grammar in AA Script Examples 138
Elements of XML Scripting Grammar 142
Auto Attendant XML Instructions Set 145
Entering an Auto Attendant Script 147
Configuring the DayTime, NightTime and Weekend/Holiday Auto
Attendants 148
Configuring Dial Plans for the Auto Attendant 150
Chapter 8: Localization 151
Localizing the SPA9000 Auto Attendant Prompts 151
Local Time Configuration 154
Configuring the SPA9000 and SPA9xx Call Progress Tones 154
Localizing the SPA400 Voice Mail Prompts 160
Localizing the SPA400 Call Disconnect Tones 161
Localizing the SPA400 Caller ID Method 163
Appendix A: Advanced Topics in SPA9000 Administration 165
Technology Background 165
Session Initiation Protocol 166
SPA9000 Media Proxy 167

Contents
SPA9000 Voice System Administration Guide vi
Using the SPA9000 with a Firewall or Router 168
SPA400 SIP-PSTN Gateway 169
SPA9000 Architecture 170
SIP-NAT Interoperation 172
Advanced Call Control and Routing 173
Configuring Vertical (Supplementary) Service Codes 173
Managing the Outbound Call Routing Groups 175
Configuring Outbound Call Codec Selection Codes 177
Advanced Topics for SPA400 Voice Mail Service 178
How Voicemail Works 179
Checking Voicemail from an External Number 180
Depositing Voicemail 180
Subscribing to Voicemail Notification 182
Remote Provisioning Features 183
Using Configuration Profiles 183
Client Auto-Configuration 184
Manual Client Configuration 185
Client Registration 188
Using the Upgrade URL 189
Using the Resync URL 190
Using the Reboot URL 190
Appendix B: SPA9000 Field Reference 191
Router Tab 191
Status page 191
Wan Setup page 193
Lan Setup page and Application page 196
Voice tab 197
Info page 197

Contents
SPA9000 Voice System Administration Guide vii
System page 200
SIP Page 202
Provisioning page 224
Regional page 224
FXS 1/2 page 241
Line 1/2/3/4 page 251
Appendix C: SPA400 Field Reference 261
Setup 261
Basic Setup 262
SPA9000 Interface 262
Voice 264
Voicemail Server 268
Voicemail Users 269
Administration 270
Management 270
Factory Default 270
USB Setting 271
Firmware Upgrade 271
Reboot 271
Status 272
Gateway 272
Event Logs 273
Set Log Level 273
Tone 274
Appendix D: Where to Go From Here 275
Product Resources 275
Related Documentation 276

Contents
SPA9000 Voice System Administration Guide viii
Appendix E: Glossary 278
Appendix F: Acronyms 281