Cisco DPC2325 User manual

Cisco Model DPC/EPC2325 DOCSIS
Residential Gateway with Wireless
Access Point User Guide for Rogers
Cable, Inc.

2 TBD Rev A
Notice
to
Installers
In This Document
 IMPORTANT SAFETY INSTRUCTIONS ...............................................................3
 Introduction...............................................................................................................10
 What' In the Carton?...............................................................................................12
 Front Panel De cription ...........................................................................................13
 Back Panel De cription ............................................................................................14
 Where I the Be t Location for My DOCSIS Re idential Gateway? ..................15
 How Do I Mount the Modem on a Wall? (Optional)...........................................16
 What Are the Sy tem Requirement for Internet Service?..................................19
 How Do I Sub cribe to High-Speed Internet Service?.........................................20
 How Do I Connect My Device to U e the Internet?...........................................21
 How Do I Configure My DOCSIS Re idential Gateway?...................................23
 How Do I Trouble hoot My Internet Service In tallation?...............................103
 Frequently A ked Que tion .................................................................................104
 Having Difficulty? ..................................................................................................111
 Tip for Improved Performance ...........................................................................112
 Front Panel LED Statu Indicator Function .......................................................113
 For Information.......................................................................................................116
 Notice ......................................................................................................................117
 Third Party Software Licen e Notice For Ci co Model DPC/EPC2325
DOCSIS Re idential Gateway with Wirele Acce .........................................118

TBD Rev A 3
IMPORTANT
SAFETY
INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
The ervicing in truction in thi notice are for u e by qualified ervice per onnel only. To reduce the
ri k of electric hock, do not perform any ervicing other than that contained in the operating
in truction , unle you are qualified to do o.
Notice à l’attention es installateurs e réseaux câblés
Le in truction relative aux intervention d’entretien, fournie dan la pré ente notice, ’adre ent
exclu ivement au per onnel technique qualifié. Pour réduire le ri que de choc électrique , n’effectuer
aucune intervention autre que celle décrite dan le mode d'emploi et le in truction relative au
fonctionnement, à moin que vou ne oyez qualifié pour ce faire.

4 TBD Rev A
IMPORTANT
SAFETY
INSTRUCTIONS
Mitteilung für CATV-Techniker
Die in die er Mitteilung aufgeführten Wartung anwei ungen ind au chließlich für qualifizierte
Fachper onal be timmt. Um die Gefahr eine elektri chen Schlag zu reduzieren, ollten Sie keine
Wartung arbeiten durchführen, die nicht au drücklich in der Bedienung anleitung aufgeführt ind,
außer Sie ind zur Durchführung olcher Arbeiten qualifiziert.
Aviso a los instala ores e sistemas CATV
La in truccione de reparación contenida en el pre ente avi o on para u o exclu ivo por parte de
per onal de mantenimiento cualificado. Con el fin de reducir el rie go de de carga eléctrica, no realice
ninguna otra operación de reparación di tinta a la contenida en la in truccione de funcionamiento, a
meno que po ea la cualificación nece aria para hacerlo.
20080814_In taller820_Intl

TBD Rev A 5
IMPORTANT
SAFETY
INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
1) Read the e in truction .
2) Keep the e in truction .
3) Heed all warning .
4) Follow all in truction .
5) Do not u e thi apparatu near water.
6) Clean only with dry cloth.
7) Do not block any ventilation opening . In tall in accordance with the
manufacturer' in truction .
8) Do not in tall near any heat ource uch a radiator , heat regi ter , tove ,
or other apparatu (including amplifier ) that produce heat.
9) Do not defeat the afety purpo e of the polarized or grounding-type plug. A
polarized plug ha two blade with one wider than the other. A grounding-
type plug ha two blade and a third grounding prong. The wide blade or
the third prong are provided for your afety. If the provided plug doe not
fit into your outlet, con ult an electrician for replacement of the ob olete
outlet.
10) Protect the power cord from being walked on or pinched particularly at
plug , convenience receptacle , and the point where they exit from the
apparatu .
11) Only u e attachment /acce orie pecified by the manufacturer.
12) U e only with the cart, tand, tripod, bracket, or table pecified by the
manufacturer, or old with the apparatu . When a cart i u ed, u e caution
when moving the cart/apparatu combination to avoid injury from tip-over.
13) Unplug thi apparatu during lightning torm or when unu ed for long
period of time.
14) Refer all ervicing to qualified ervice per onnel. Servicing i required when
the apparatu ha been damaged in any way, uch a a power- upply cord
or plug i damaged, liquid ha been pilled or object have fallen into the
apparatu , the apparatu ha been expo ed to rain or moi ture, doe not
operate normally, or ha been dropped.
Power Source Warning
A label on thi product indicate the correct power ource for thi product. Operate thi product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power upply to your home or bu ine , con ult your ervice provider or your
local power company.
The AC inlet on the unit mu t remain acce ible and operable at all time .

6 TBD Rev A
IMPORTANT
SAFETY
INSTRUCTIONS
Groun the Pro uct
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.
Protect the Pro uct from Lightning
In addition to di connecting the AC power from the wall outlet, di connect the ignal input .
Verify the Power Source from the On/Off Power Light
When the on/off power light i not illuminated, the apparatu may till be connected to the power
ource. The light may go out when the apparatu i turned off, regardle of whether it i till plugged
into an AC power ource.
Eliminate AC Mains Overloa s
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains outlets
extension cords or integral convenience receptacles. For products that require battery
power or other power sources to operate them refer to the operating instructions for
those products.
Provi e Ventilation an Select a Location
 Remove all packaging material before applying power to the product.
 Do not place thi apparatu on a bed, ofa, rug, or imilar urface.
 Do not place thi apparatu on an un table urface.
 Do not in tall thi apparatu in an enclo ure, uch a a bookca e or rack, unle the in tallation
provide proper ventilation.
 Do not place entertainment device ( uch a VCR or DVD ), lamp , book , va e with liquid , or
other object on top of thi product.
 Do not block ventilation opening .
Protect from Exposure to Moisture an Foreign Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
liquids rain or moisture. Do not expose this product to dripping or splashing liquids
rain or moisture. Objects filled with liquids such as vases should not be placed on
this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.

TBD Rev A 7
IMPORTANT
SAFETY
INSTRUCTIONS
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover your
warranty will be void. This product contains no user-serviceable parts.
Check Pro uct Safety
Upon completion of any ervice or repair to thi product, the ervice technician mu t perform afety
check to determine that thi product i in proper operating condition.
Protect the Pro uct When Moving It
Alway di connect the power ource when moving the apparatu or connecting or di connecting
cable .
20081112_Modem DSL_Safety

8 TBD Rev A
FCC
Compliance
FCC Compliance
Unite States FCC Compliance
Thi device ha been te ted and found to comply with the limit for a Cla B digital device,
pur uant to part 15 of the FCC Rule . The e limit are de igned to provide rea onable
protection again t uch interference in a re idential in tallation. Thi equipment generate ,
u e , and can radiate radio frequency energy. If not in talled and u ed in accordance with the
in truction , it may cau e harmful interference to radio communication . However, there i
no guarantee that interference will not occur in a particular in tallation. If thi equipment
doe cau e harmful interference to radio or televi ion reception, which can be determined by
turning the equipment OFF and ON, the u er i encouraged to try to correct the interference
by one or more of the following mea ure :
 Reorient or relocate the receiving antenna.
 Increa e the eparation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which the
receiver i connected.
 Con ult the ervice provider or an experienced radio/televi ion technician for help.
Any change or modification not expre ly approved by Ci co Sy tem , Inc., could void the
u er' authority to operate the equipment.
The information hown in the FCC Declaration of Conformity paragraph below i a
requirement of the FCC and i intended to upply you with information regarding the FCC
approval of thi device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
Thi device complie with Part 15 of FCC
Rule . Operation i ubject to the following two
condition : 1) the device may not cau e
harmful interference, and 2) the device mu t
accept any interference received, including
interference that may cau e unde ired
operation.
DOCSIS Re idential Gateway
Model: DPC/EPC2325
Manufactured by:
Ci co Sy tem , Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: [phone]
Cana a EMI Regulation
Thi Cla B digital apparatu complie with Canadian ICES-003.
Cet appareil numérique de la cla B e t conforme à la norme NMB-003 du Canada.

TBD Rev A 9
FCC
Compliance
Ra iation Exposure Statements
Note: Thi tran mitter mu t not be co-located or operated in conjunction with any other
antenna or tran mitter. Thi equipment hould be in talled and operated with a minimum
di tance of 7.9 inche (20 cm) between the radiator and your body.
US
Thi y tem ha been evaluated for RF expo ure for human in reference to ANSI C 95.1
(American National Standard In titute) limit . The evaluation wa ba ed on evaluation per
ANI C 95.1 and FCC OET Bulletin 65C rev 01.01. The minimum eparation di tance from the
antenna to general by tander i 7.9 inche (20 cm) to maintain compliance.
Cana a
Thi y tem ha been evaluated for RF expo ure for human in reference to ANSI C 95.1
limit . The evaluation wa ba ed on evaluation per RSS-102 Rev 2. The minimum eparation
di tance from the antenna to general by tander i 7.9 inche (20 cm) to maintain compliance.
EU
Thi y tem ha been evaluated for RF expo ure for human in reference to the ICNIRP
(International Commi ion on Non-Ionizing Radiation Protection) limit . The evaluation wa
ba ed on the EN 50385 Product Standard to Demon trate Compliance of Radio Ba e Station
and Fixed Terminal for Wirele Telecommunication Sy tem with ba ic re triction or
reference level related to Human Expo ure to Radio Frequency Electromagnetic Field from
300 MHz to 40 GHz. The minimum eparation di tance from the antenna to general
by tander i 20 cm (7.9 inche ).
Australia
Thi y tem ha been evaluated for RF expo ure for human a referenced in the Au tralian
Radiation Protection tandard and ha been evaluated to the ICNIRP (International
Commi ion on Non-Ionizing Radiation Protection) limit . The minimum eparation di tance
from the antenna to general by tander i 20 cm (7.9 inche ).
20081016 FCC DSL_Dom and Intl

10 TBD Rev A
Intro uction
Intro uction
Intro uction
Welcome to the exciting world of high- peed Internet! Your new Ci co® Model
DPC/EPC2325 DOCSIS® Re idential Gateway i a cable modem that meet indu try
tandard for high- peed data connectivity. The DPC/EPC2325 re idential gateway
deliver data via wired (Ethernet) or wirele gateway capabilitie to connect a
variety of device in the home or mall office and upport high- peed data acce all
in one device. With a DPC/EPC2325 re idential gateway, your Internet enjoyment,
home and bu ine communication , and per onal productivity will urely oar.
Thi guide provide procedure and recommendation for placing, in talling,
configuring, operating, and trouble hooting your DPC/EPC2325 re idential gateway
for high- peed Internet ervice for your home or office. Refer to the appropriate
ection in thi guide for the pecific information you need for your ituation. Contact
your ervice provider for more information about ub cribing to Internet ervice .
Benefits an Features
Your new DPC/EPC2325 re idential gateway offer the following out tanding
benefit and feature :
Compliant with DOCSIS/EuroDOCSIS™ 2.0, 1.1, and 1.0 tandard along with
PacketCable™/EuroPacketCable™ pecification to deliver high-end
performance and reliability
High performance broadband Internet connectivity to energize your online
experience
Four 10/100BASE-T Ethernet port to provide wired connectivity
802.11g Wirele Acce Point with 4 ervice et identifier (SSID )
Wi-Fi Protected Setup (WPS), including a pu h button witch to activate WPS for
implified and ecure wirele etup
U er configurable Parental Control block acce to unde irable Internet ite
Advanced firewall technology deter hacker and protect the home network
from unauthorized acce
Attractive compact de ign that allow for vertical, horizontal, or wall-mounted
operation
TR-068 compliant color-coded interface port and corre ponding cable implify
in tallation and etup