Cisco VG310 Manual

Cisco VG310 and Cisco VG320 Voice Gateways Hardware Installation
Guide
First Published: July 25, 2014
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Fax: [phone]
Text Part Number: OL-31292-01

©2014 Cisco Systems, Inc. All rights reserved.

CONTENTS
Preface Preface ix
Related Documentation ix
Obtaining Documentation x
Conventions x
Obtaining Technical Assistance xi
Submitting a Service Request xi
Definitions of Service Request Severity xii
Obtaining Additional Publications and Information xii
CHAPTER 1 Overview of the Cisco VG310 and Cisco VG320 Voice Gateways 1
Introduction to Cisco VG310 and Cisco VG320 Analog Voice Gateways 1
Front Panel View 2
Back Panel View 2
Locating the Product Serial Number 3
Interfaces and Service Capabilities of Cisco VG310 and Cisco VG320 3
Physical Description and LEDs 4
Gigabit Ethernet Ports and LED Indicators 7
Port Numbering Conventions 8
Hardware Features 8
Real-Time Clock 8
Built-In Interface Ports 8
USB Serial Console Port 9
Removable and Interchangeable Modules and Cards 9
Supported Voice Interface Cards and Voice WAN Interface Cards 10
Periodic Inspection and Cleaning 10
Software Elements 10
Configuration Connections 10
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Configuration Methods 11
CHAPTER 2 Planning Your Installation 13
Safety Recommendations 13
General Safety Practices 13
Safety Tips 14
Preventing Electrostatic Discharge Damage 14
Temperature Control and Ventilation 15
Enclosed Racks 15
Wall-Mounted 15
Bench-Mounted 15
Access to Chassis 16
Rack Requirements 16
Chassis Grounding 16
Power Source 16
Cable Types 16
Distance Limitations for Interface Cables 17
Console Port and Auxiliary Port Considerations 17
Console Port Connections 17
Auxiliary Port Connections 18
Interference Considerations 19
Mounting Tools and Equipment 19
Keeping Track–Checklist 20
Installation Checklist 20
Site Log 21
CHAPTER 3 Installing the Cisco VG310 and Cisco VG320 Voice Gateways 23
Safety Recommendations 23
Maintaining Safety with Electricity 24
General Safety Practices 25
Safety Tips 26
Preventing Electrostatic Discharge Damage 26
What You Need to Know 27
Before You Begin 27
Unpacking and Inspecting 27
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Mounting the Chassis 27
Mounting Screws 28
Mounting the Chassis on a Rack 28
Mounting the Chassis on a Wall 30
Installing the Voice Gateway on a Bench 33
Installing the Ground Connection 33
Connecting Cables 34
LAN and Power Cables 35
Connecting Power 36
Connecting the Chassis to an AC Power Source 37
Connecting a UPS to an AC-Powered Voice Gateway 38
Connecting the Chassis to a +12V DC Power Supply 38
Connecting to a Console Terminal or Modem 41
Connecting to a Serial Port with Microsoft Windows 42
Connecting an Auxiliary Port to a Modem 42
Connecting a Gigabit Ethernet Port to a Gigabit Ethernet Switch 43
Ports and Cabling 43
Cable-Connection Procedures and Precautions 44
Voice Cables 45
Connecting the Analog Voice Interface to a Distribution Panel 46
Ports, Connectors, and Pinouts 47
Remote Terminal Connections (If Applicable) 48
Connecting to a Modem 48
Connecting to a Remote PC 48
Connecting to a Remote ASCII Terminal 49
Removing and Installing a CompactFlash Memory Card 49
Removing a CompactFlash Memory Card 49
Replacing a CompactFlash Memory Card 50
CHAPTER 4 Configuring the Cisco VG310 and Cisco VG320 Voice Gateways 53
Getting Your Network Information 53
Checklist for Power Up 53
Power-On Procedure 54
Performing the Initial Configuration on the Voice Gateway 55
Using the setup Command Facility 55
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Using Cisco Configuration Professional Express 58
Using Cisco IOS CLI—Manual Configuration 58
Troubleshooting Cisco VG310 and Cisco VG320 59
CHAPTER 5 Getting Software Licenses for Cisco VG310 and Cisco VG320 Voice Gateways 61
Activating a New Software Package or Feature 61
RMA License Transfer 62
APPENDIX A Technical Specifications 63
Physical Specifications 63
Power Specifications 64
Ports 64
Environmental Specifications 65
Acoustic 65
Transportation and Storage 65
Regulatory Compliance 66
APPENDIX B Cable Specifications and Information 69
Console and Auxiliary Port Signals and Pinouts 69
Console Port Signals and Pinouts 70
Auxiliary Port Signals and Pinouts 71
Identifying a Rollover Cable 72
Console Port to ASCII Terminal 72
Gigabit Ethernet Connector Pinouts (RJ-45) 73
ISDN BRI Interface 74
ISDN BRI Connections 74
ISDN BRI Pinouts 75
E&M Pinouts 76
Analog Voice RJ-21 Pinouts 77
Serial Connection Signals and Pinouts 79
Connecting the WIC to the Network 79
EIA/TIA-232 Connections 79
EIA/TIA-449 Connections 80
V.35 Connections 80
X.21 Connections 81
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EIA/TIA-530 Connections 81
USB Type A-to-USB 5-Pin Mini Type B Cable 82
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Preface
This preface discusses the audience, organization, and conventions of this publication and describes how to
obtain additional documentation.
•Related Documentation, page ix
•Obtaining Documentation, page x
•Conventions, page x
•Obtaining Technical Assistance, page xi
•Obtaining Additional Publications and Information, page xii
Related Documentation
The Cisco IOS software running your Cisco Voice Gateway includes extensive features and functionality.
For information that is beyond the scope of this document, or for additional information, use the resources
listed here:
•Cisco VG310 and Cisco VG320 Voice Gateways Regulatory Compliance and Safety
Information—Provides essential safety information applicable to your Cisco VG310 or Cisco VG320
and contains multiple-language translations of the safety warnings applicable to the device.
•Cisco VG310 and Cisco VG320 Voice Gateways Software Configuration Guide—Provides detailed
configuration information about the Cisco VG310 and Cisco VG320 voice gateways.
•Release Notes—Provides up-to-date information about Cisco IOS software releases used in Cisco VG310
and Cisco VG320 voice gateways.
•Installing and Replacing Field Replaceable Units in Cisco VG310 and Cisco VG320 Voice
Gateways—This document is intended for trained and qualified service personnel. This document
describes how to install field-replaceable units (FRUs) in the Cisco VG310 and Cisco VG320 voice
gateways.
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Obtaining Documentation
Cisco documentation is available on Cisco.com. Cisco also provides several ways to obtain technical assistance
and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at:
http://www.cisco.com/cisco/web/psa/default.html?mode=prod
You can access the Cisco website at:
http://www.cisco.com/
You can access international Cisco websites at:
http://www.cisco.com/web/siteassets/locator/index.html
Ordering Documentation
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering
tool:
http://www.cisco.com/web/ordering/root/index.html
Non-registered Cisco.com users can order documentation through a local account representative by calling
Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America,
by calling 800 553-NETS (6387).
Conventions
This document use the following conventions: Cisco
Means reader take note. Notes contain helpful suggestions or references to materials that may not be
contained in this manual.
Note
Means reader be careful. In this situation, you might do something that could result in equipment damage
or loss of data.
Caution
Safety Warnings
Safety warnings appear throughout this publication in procedures that, if performed incorrectly, might harm
you. A warning symbol precedes each warning statement. The safety warnings provide safety guidelines that
you should follow when working with any equipment that connects to electrical power or telephone wiring.
Warnings are translated into several languages. For information about compliance guidelines and translated
safety warnings, refer to the Regulatory Compliance and Safety Information document for the Cisco VG310
and Cisco VG320 Voice Gateways.
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Preface
Obtaining Documentation

IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with
standard practices for preventing accidents. Use the statement number provided at the end of each warning
to locate its translation in the translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Warning
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical
Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website
on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center
(TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your
reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving
technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a
year at this URL:
http://www.cisco.com/cisco/web/support/index.html
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If
you have a valid service contract but do not have a user ID or password, you can register at:
https://tools.cisco.com/RPF/register/register.do
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and
S4 service requests are those in which your network is minimally impaired or for which you require product
information.) After you describe your situation, the TAC Service Request Tool automatically provides
recommended solutions. If your issue is not resolved using the recommended resources, your service request
will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at:
https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1
or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC
engineers are assigned immediately to S1 and S2 service requests to help keep your business operations
running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: [phone] (Australia: 1 800 805 227)
EMEA: [phone]
USA: 1 800 553 2447
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Preface
Obtaining Technical Assistance

For a complete list of Cisco TAC contacts, go to:
http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html.
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
•Severity 1 (S1)—Your network is “down,”or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
•Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
•Severity 3 (S3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
•Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and
printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit
Cisco Marketplace, the company store, at: http://www.cisco.com/go/marketplace.
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and
experienced users will benefit from these publications. For current Cisco Press titles and other information,
go to Cisco Press at: http://www.ciscopress.com/.
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking
investments. Each quarter, Packet delivers coverage of the latest industry trends, technology
breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting
tips, configuration examples, customer case studies, certification and training information, and links to
scores of in-depth online resources. You can access Packet magazine at: http://www.cisco.com/packet.
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals
involved in designing, developing, and operating public and private internets and intranets. You can
access the Internet Protocol Journal at: http://www.cisco.com/ipj.
•World-class networking training is available from Cisco. You can view current offerings at: http://
www.cisco.com/web/learning/index.html.
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Definitions of Service Request Severity

CHAPTER 1
Overview of the Cisco VG310 and Cisco VG320
Voice Gateways
This chapter provides a brief description of the Cisco VG310 and Cisco VG320 voice gateways and contains
the following sections:
•Introduction to Cisco VG310 and Cisco VG320 Analog Voice Gateways, page 1
•Locating the Product Serial Number, page 3
•Interfaces and Service Capabilities of Cisco VG310 and Cisco VG320 , page 3
•Physical Description and LEDs, page 4
•Gigabit Ethernet Ports and LED Indicators, page 7
•Port Numbering Conventions, page 8
•Hardware Features, page 8
•Periodic Inspection and Cleaning, page 10
•Software Elements, page 10
Introduction to Cisco VG310 and Cisco VG320 Analog Voice
Gateways
The Cisco VG310 and Cisco VG320 Analog Voice Gateways provide an intermediate path to enable the Time
Division Multiplex (TDM) to IP transition.
Cisco VG310 and Cisco VG320 support the following interfaces:
•Gigabit Ethernet
•USB
•Enhanced High-Speed WAN Interface Card (EHWIC), Voice Interface Card (VIC), and Voice WAN
Interface Card (VWIC)
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This unit is intended for installation in restricted access areas. A restricted access area can be accessed only
through the use of a special tool, lock and key, or other means by security. Statement 1017
The Cisco VG310 and Cisco VG320 chassis support the following:
•Two 10/100/1000BASE-T Gigabit Ethernet ports
•External compact flash memory
•AC and DC power inputs
•(For Cisco VG310 only)—24-analog Foreign Exchange Station (FXS) voice ports using one RJ-21
analog voice interface connector
•(For Cisco VG320 only)—48-analog FXS voice ports using two RJ-21 analog voice interface connectors
Front Panel View
The following figure shows the front panel of the Cisco VG310 and Cisco VG320 chassis.
Figure 1: Front Panel of the Cisco VG310 and Cisco VG320 Chassis
Back Panel View
The following figures show the back panel views of the Cisco VG310 and Cisco VG320 chassis respectively.
Figure 2: Back Panel of the Cisco VG310 Chassis
Figure 3: Back Panel of the Cisco VG320 Chassis
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Overview of the Cisco VG310 and Cisco VG320 Voice Gateways
Front Panel View

Locating the Product Serial Number
The serial number label for the Cisco VG310 and Cisco VG320 Analog Voice Gateways is located on the
back panel of the chassis, as shown in the following figure.
Figure 4: Locating the Product Serial Number
The serial number for Cisco VG310 and Cisco VG320 is 11 characters long.Note
Interfaces and Service Capabilities of Cisco VG310 and Cisco
VG320
The following table describes the physical ports and the services supported by each port type:
•Two administrative ports—One console and one auxiliary
•Two 10/100BASE-T Gigabit Ethernet LAN ports
•Cisco VG310 is equipped with an RJ-21 port for connection to a distribution panel
•Cisco VG320 has two RJ-21 ports for connection to a distribution panel
WAN Interface is not supported on Cisco VG310 and Cisco VG320.Note
Table 1: Cisco VG310 and Cisco VG320 Analog Voice Gateway Interfaces and Service Capabilities
DetailsServices SupportedInterface ToInterface
Configuration
Port
RJ-45 physical
interface
Local administrative
access
ASCII terminal
Personal computer
EIA/TIA-232
asynchronous serial
(data
communications
equipment)
Console
Port 0/0
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Overview of the Cisco VG310 and Cisco VG320 Voice Gateways
Locating the Product Serial Number

DetailsServices SupportedInterface ToInterface
Configuration
Port
RJ-45 physical
interface
Remote
administrative
access
Data backup
ModemEIA/TIA-232
asynchronous serial
(data terminal
equipment)
Auxiliary
Port 0/1
RJ-45 physical
interface
DataLAN1000BASE-T
(802.3)
Gigabit Ethernet
Port 0/0, 0/1
RJ-21 physical
interface
Analog voice/fax or
modem
Analog phone, fax,
or modem
Network side of key
system
Network side of
analog PBX
FXS (loop start or
ground-start)
(For Cisco VG310
only)
RJ-21
24 analog FXS
voice ports
Port 0/0/0 to 0/0/23
RJ-21 physical
interface
Analog voice/fax or
modem
Analog phone, fax,
or modem
Network side of key
system
Network side of
analog PBX
FXS (loop start or
ground-start)
(For Cisco VG320
only)
RJ-21
48 analog FXS
voice ports
Port 0/0/0 to 0/0/23
and port 0/1/0 to
0/1/23
Flash card
——
Compact slot
memory slot 0
Compact slot
memory slot 0
Physical Description and LEDs
All interface ports, connectors, and LEDs are on the back panel of the chassis.
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Physical Description and LEDs

The following figure describes the back panel features of Cisco VG310.
Figure 5: Back Panel Features of Cisco VG310
Status LEDs for DC input power10Chassis ground connection1
On/off switch11FXS RJ-21 connector2
AC power input12Status LED for FXS RJ-21 connector3
DC power input13Status LED for CompactFlash card4
USB connector14CompactFlash card slot5
RJ-45 serial AUX port15Status LED for mini USB6
Mini USB connector16Status LED for console7
EHWIC slot17RJ-45 serial console port8
Gigabit Ethernet ports (2)9
The following figure describes the back panel features of Cisco VG320.
Figure 6: Back Panel Features of Cisco VG320
On/off switch11Chassis ground connection1
AC power input12FXS RJ-21 connector 12
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Overview of the Cisco VG310 and Cisco VG320 Voice Gateways
Physical Description and LEDs

DC power input13Status LED for FXS RJ-21 connector 13
USB connector14Status LED for CompactFlash card4
RJ-45 serial AUX port15CompactFlash card slot5
Mini USB connector16Status LED for mini USB6
EHWIC slot17Status LED for console7
FXS RJ-21 connector 218RJ-45 serial console port8
Status LED for FXS RJ-21 connector 219Gigabit Ethernet ports (2)9
Status LEDs for DC input power10
LED Indicators
The following table summarizes the LED indicators that are located on the chassis of both VG310 and VG320,
but not on the removable modules or interface cards.
For descriptions of LEDs in removable modules and interface cards, see the applicable documentation for
those products.
Table 2: Cisco VG310 and Cisco VG320 LED Indicators
DescriptionColorLED
Normal operation. System is receiving power.GreenSYS
Operating system boot up in progress.Blinking green
Power supply is available, but the unit has an error
condition.
Amber
System is not receiving power.Off
Indicates packet activity between the forwarding and
routing engine and an I/O port.
GreenACT
No packet transfers are occurring.Off
PVDM3 is detected and enabled.GreenPVDM
PVDM3 is detected, but has an error condition.Amber
PVDM3 is not installedOff
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Physical Description and LEDs

DescriptionColorLED
Flash memory is being accessed. Do not remove the
CompactFlash memory card.
GreenCF
CompactFlash error.Amber
Flash memory is not being accessed. Safe to remove the
CompactFlash memory card, if required.
Off
System is running.GreenPWR
System is off.Off
Indicates that the Ethernet port has a link partner.GreenLNK
No link available.Off
Frequency of blinking indicates speed of the port.
For information about the LED blinking pattern, see
Gigabit Ethernet Ports and LED Indicators, on page 7.
Green, blinkingSPD
No link available.Off
Indicates that the RJ-45 port is the active console port.
When SER CON LED is On, the USB CON
LED will be Off.
Note
GreenSER CON
Indicates that the USB port is the active console port.
When USB CON LED is On, the SER CON
LED will be Off.
Note
GreenUSB CON
Gigabit Ethernet Ports and LED Indicators
There are two RJ-45 Gigabit Ethernet (GE) ports (GE0/0 and GE0/1) on the Cisco VG310 and Cisco VG320
chassis. These ports support 10BASE-T, 100BASE-TX, and 1000BASE-T standards.
The LED indicators for the GE ports display a sequence of blinks followed by a pause to indicate the link
speed. The following table describes the link speed indicated by the LED indicators of the GE ports.
Table 3: LED Indicator Pattern for GE Ports
Link SpeedLED Indicator Pattern
10 MbpsBlinks once followed by a pause
100 MbpsBlinks twice followed by a pause
1000 MbpsBlinks thrice followed by a pause
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Gigabit Ethernet Ports and LED Indicators

Port Numbering Conventions
The following are the port numbering conventions for the Cisco VG310 chassis and Cisco VG320 chassis:
•An external compact flash card is numbered CF 0.
•10/100/1000BASE-T ports are numbered 10/100/1000BASE-T 0/0 (bottom) and 10/100/1000BASE-T
0/1 (top).
•(For Cisco VG310 chassis only)—FXS and E/M voice port numbering begins at 0/0/0 and extends to
0/0/23.
•(For Cisco VG320 chassis only)—FXS and E/M voice port numbering begins at 0/0/0 and extends to
0/0/23 for FXS RJ-21 connector 1. For FXS RJ-21 connector 2, port numbering begins at 0/1/0 and
extends to 0/1/23. To locate the FXS voice ports, see Physical Description and LEDs, on page 4.
Hardware Features
This section describes the hardware features of Cisco VG310 and Cisco VG320 and includes the following:
•Real-Time Clock, on page 8
•USB Serial Console Port, on page 9
•Removable and Interchangeable Modules and Cards, on page 9
Real-Time Clock
When the system powers up, the internal real-time clock with battery backup provides the system software
with the time of day. This allows the system to verify the validity of the certification authority (CA) certificate.
Cisco VG310 and Cisco VG320 have a lithium battery. This battery lasts for the duration of the life time of
Cisco VG310 or Cisco VG320 under the operating environmental conditions specified for the chassis, and is
not field replaceable.
If the lithium battery unit in Cisco VG310 and Cisco VG320 fails, the unit must be returned to Cisco for
repair.
Note
Built-In Interface Ports
The following table summarizes the interface ports built into the chassis.
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Port Numbering Conventions