Cisco DPC3000 User manual

Cisco Model DPC3000 and EPC3000
DOCSIS 3.0 Cable Modem
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
What's in the Carton? ...............................................................................................11
Front Panel Description ...........................................................................................12
Back Panel Description ............................................................................................13
Where Is the Best Location for My Cable Modem?..............................................14
What Are the System Requirements for Internet Service?..................................15
How Do I Set Up My High-Speed Internet Access Account? ............................16
How Do I Connect My Devices to Use the Internet?...........................................17
How Do I Configure TCP/IP Protocol? ................................................................19
How Do I Install USB Drivers? ...............................................................................22
How Do I Mount the Cable Modem on the Wall? ...............................................24
Having Difficulty? ....................................................................................................27
Tips for Improved Performance .............................................................................29
How Do I Renew the IP Address on My PC?.......................................................30
Front Panel LED Status Indicator Functions.........................................................31
Notices........................................................................................................................34
DRAFT - 2/4/09

2 4023034 Rev C
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Noticeàl’attentiondesinstallateursderéseauxcâblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
DRAFT - 2/4/09

4023034 Rev C 3
IMPORTANT SAFETY INSTRUCTIONS
MitteilungfürCATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Avisoa los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
DRAFT - 2/4/09

4 4023034 Rev C
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
7) Do not block any ventilation openings. Install in accordance with the
manufacturer's instructions.
8) Do not install near any heat sources such as radiators, heat registers, stoves,
or other apparatus (including amplifiers) that produce heat.
9) Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-
type plug has two blades and a third grounding prong. The wide blade or
the third prong are provided for your safety. If the provided plug does not
fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10) Protect the power cord from being walked on or pinched particularly at
plugs, convenience receptacles, and the point where they exit from the
apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution
when moving the cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long
periods of time.
14) Refer all servicing to qualified service personnel. Servicing is required when
the apparatus has been damaged in any way, such as a power-supply cord
or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
DRAFT - 2/4/09

4023034 Rev C 5
IMPORTANT SAFETY INSTRUCTIONS
GroundtheProduct
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.
ProtecttheProductfromLightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
VerifythePowerSourcefromtheOn/OffPowerLight
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
EliminateAC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
ProvideVentilation and Select a Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
ProtectfromExposuretoMoisture and Foreign Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
liquids, rain, or moisture. Do not expose this product to dripping or splashing liquids,
rain, or moisture. Objects filled with liquids, such as vases, should not be placed on
this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
DRAFT - 2/4/09

6 4023034 Rev C
IMPORTANT SAFETY INSTRUCTIONS
ServiceWarnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
CheckProductSafety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
ProtecttheProductWhenMovingIt
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
20080814_Modem No Battery_Safety
DRAFT - 2/4/09

4023034 Rev C 7
FCC Compliance
FCC Compliance
UnitedStatesFCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
DeclarationofConformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Cisco Model DPC3000 or EPC3000 DOCSIS
3.0 Cable Modem
Model: DPC3000 and EPC3000
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: [phone]
CanadaEMIRegulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
DRAFT - 2/4/09

8 4023034 Rev C
FCC Compliance
20081121 FCC Standard
This product conforms to the following European directives:
-2006/95/EC
-2004/108/EC
DRAFT - 2/4/09

4023034 Rev C 9
Introducing the DPC3000 and EPC3000
Introducing the DPC3000 and EPC3000
Welcome to the exciting world of high-speed Internet access. You have acquired one
of the fastest cable modems available on the market today. Your new Cisco®Model
DPC3000 or Model EPC3000 DOCSIS®3.0 Cable Modem offers high-end
performance and superb reliability at data rates up to four times that of conventional
DOCSIS 2.0 (DPC3000) and EuroDOCSIS™ (EPC3000) cable modems. With your
new DPC3000 or EPC3000, your Internet enjoyment, home and business
communications, and personal and business productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC3000 or EPC3000.
BenefitsandFeatures
Your new DPC3000 or EPC3000 offers the following additional outstanding benefits
and features:
Home Networking
Provides a high-speed broadband Internet connection that energizes your online
experience and helps enable trouble-free downloading and sharing files and
photos with your family and friends
Includes bridged Gigabit Ethernet (GigE) and 10/100BASE-T auto-sensing/auto-
MDIX Ethernet ports. Some models also include a USB 2.0 data port for high-
speed data services to other devices
Supports up to 64 users (1 USB port and up to 63 users on user-supplied Ethernet
hubs)
Allows you to attach multiple devices in your home or office to the cable modem
for high-speed networking and sharing of files and folders without first copying
them onto a CD or diskette
Performance
Provides a faster connection to the Internet by incorporating four bonded
downstream channels along with four bonded upstream channels, up to four
times faster than conventional single-channel DOCSIS 2.0 cable modems
Enhances interoperability with most service providers by complying with the
following specifications to deliver high-end performance and reliability:
-DPC3000: Designed to meet the specifications for DOCSIS 3.0 and is
backward compatible with DOCSIS 2.0, 1.1, and 1.0
-EPC3000: Designed to meet the specifications for EuroDOCSIS 3.0 and is
backward compatible with EuroDOCSIS 2.0, 1.1, and 1.0
DRAFT - 2/4/09

10 4023034 Rev C
Introducing the DPC3000 and EPC3000
Design and Function
Dual color downstream (DS) LED to indicate channel bonded and non-channel
bonded operation
Color-coded connectors and cables for easy installation and setup
Features Plug and Play operation for easy set up and installation
Uses an attractive compact design and a versatile orientation to lie flat or stand
vertically on a desktop or shelf, or mount easily on a wall
LED status indicators on the front panel provide an informative and easy-to-
understand display that indicates the cable modem status and real-time data
transmission activity
Includes the WebWizard graphical user interface for simple setup
Management
Allows automatic software upgrades by your service provider
DRAFT - 2/4/09

4023034 Rev C 11
What's in the Carton?
What's in the Carton?
When you receive your cable modem, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:
One Cisco Model DPC3000 or
EPC3000 DOCSIS 3.0 Cable
Modem
One Ethernet cable
(CAT5/RJ-45)
One power adapter with power
cord
One USB cable (not included
with all models)
One CD-ROM containing the
user guide and the USB drivers
If any of these items are missing or damaged, please contact your service provider
for assistance.
Note: You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your cable modem.
DRAFT - 2/4/09

12 4023034 Rev C
Front Panel Description
Front Panel Description
The front panel of your cable modem provides LED status indicators that indicate
how well and at what state your cable modem is operating. After the cable modem is
successfully registered on the network, the POWER and ONLINE LED status
indicators illuminate continuously to show that the cable modem is active and fully
operational. See Front Panel LED Status Indicator Functions (on page 31) for more
information on front panel LED status indicator functions.
1POWER—Illuminates solid green to indicate that power is
being applied to the cable modem
2DS (Downstream)—Illuminates solid green to indicate that the
cable modem is locked onto the downstream signal or blinks to
indicate that the cable modem is scanning for the downstream
signal
3US (Upstream)—Illuminates solid green to indicate the
upstream connection is operational, blinks to indicate that
upstream calibration is in progress and during registration with
the system. Off when the modem is off-line.
4ONLINE—Illuminates solid green when the cable modem is
registered on the network and fully operational
5LINK—Off when no Ethernet/USB device is present,
illuminates solid green to indicate that an Ethernet/USB device
is connected, and blinks to indicate that Ethernet/USB data is
being transferred between the PC and the cable modem
Note: After the cable modem is successfully registered on the network, the
POWER (LED 1), DS (LED 2), US (LED 3), and ONLINE (LED 4)
indicators illuminate continuously to indicate that the cable modem is
online and fully operational.
DRAFT - 2/4/09

4023034 Rev C 13
Back Panel Description
Back Panel Description
The following illustration describes the back panel components of the DPC3000 and
EPC3000 DOCSIS 3.0 cable modems.
1POWER—Connects the cable modem to the 12 VDC output of the AC
power adapter that is provided with your cable modem. Only use the AC
power adapter and power cord that is provided with your cable modem
2ETHERNET—Bridged RJ-45 Gigabit Ethernet port connects to the
Ethernet port on your PC. This port also supports 10/100BASE-T
connections
3USB—USB 2.0 port connects to the USB port on your PC
4REBOOT—Reset-to-Default Momentary Switch (Factory Reset)
Note: This button is for maintenance purposes only. Do not use unless
told to do so by your service provider.
5MAC Address Label—Displays the MAC address of the cable modem
6CABLE—F-Connector connects to an active cable signal from your
service provider
CAUTION:
Avoid damage to your equipment. Only use the AC
power adapter and power cord that is provided with
your cable modem.
DRAFT - 2/4/09

14 4023034 Rev C
Where Is the Best Location for My Cable Modem?
Where Is the Best Location for My Cable Modem?
The ideal location for your cable modem is where it has access to outlets and other
devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your cable modem. Read this user
guide thoroughly before you decide where to place your cable modem.
Consider these recommendations:
Position your PC and cable modem so that they are located near an AC power
outlet.
Position your PC and cable modem so that they are located near an existing cable
input connection to eliminate the need for an additional cable outlet. There
should be plenty of room to guide the cables away from the modem and the PC
without straining or crimping them.
Airflow around the cable modem should not be restricted.
Choose a location that protects the cable modem from accidental disturbance or
harm.
DRAFT - 2/4/09

4023034 Rev C 15
What Are the System Requirements for Internet Service?
What Are the System Requirements for Internet Service?
To ensure that your cable modem operates efficiently for high-speed Internet service,
verify that all of the Internet devices on your system meet or exceed the following
minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
MinimumSystem Requirements for a PC
A PC with a Pentium MMX 133 processor or greater
32 MB of RAM
Web browsing software
CD-ROM drive
MinimumSystemRequirementsforMacintosh
MAC OS 7.5 or later
32 MB of RAM
SystemRequirements for an Ethernet Connection
A PC with Microsoft Windows 95 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
An active 10/100BASET Ethernet network interface card (NIC) installed
SystemRequirements for a USB Connection
A PC with Microsoft Windows 98SE, ME, 2000, XP, or Vista operating system
A master USB port installed in your PC
DRAFT - 2/4/09

16 4023034 Rev C
How Do I Set Up My High-Speed Internet Access Account?
How Do I Set Up My High-Speed Internet Access Account?
Before you can use your cable modem, you need to have a high-speed Internet
access account. If you do not have a high-speed Internet access account, you need to
set up an account with your local service provider. Choose one of the two options in
this section.
IDoNotHaveaHigh-SpeedInternetAccessAccount
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem
These numbers appear on a bar code label located on the cable modem. The serial
number consists of a series of alphanumeric characters preceded by S/N. The MAC
address consists of a series of alphanumeric characters preceded by MAC. The
following illustration shows a sample bar code label.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
IAlreadyHavean Existing High-Speed InternetAccessAccount
If you have an existing high-speed Internet access account, you must give your
service provider the serial number and the MAC address of the cable modem. Refer
to the serial number and MAC address information listed previously in this section.
Note: You may not be able to continue to use your existing e-mail account with your
cable modem. Contact your service provider for more information.
DRAFT - 2/4/09

4023034 Rev C 17
How Do I Connect My Devices to Use the Internet?
How Do I Connect My Devices to Use the Internet?
You can use your cable modem to access the Internet, and you can share that
Internet connection with other Internet devices in your home or office. Sharing one
connection among many devices is called networking.
ConnectingandInstallingInternetDevices
You must connect and install your cable modem to access the Internet. Professional
installation may be available. Contact your local service provider for further
assistance.
To connect devices
The following diagram illustrates one of the various networking options that are
available to you.
DRAFT - 2/4/09

18 4023034 Rev C
How Do I Connect My Devices to Use the Internet?
ConnectingtheModemforHigh-SpeedDataService
WARNING:
To avoid personal injury or damage to your equipment, follow these steps in
the exact order shown.
1Power off your PC and unplug it from the power source.
2Connect your PC to either the ETHERNET port or the USB port using the
appropriate data cable. Do not connect your PC to both the Ethernet and USB
ports at the same time. You can connect two separate PCs to the cable modem at
the same time by connecting one PC to the Ethernet port and one PC to the USB
port.
3Connect the active RF coaxial cable to the CABLE connector. Use an optional
cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR.
4Insert the AC power cord into the POWER connector on the back of the cable
modem, and then plug the cord into an AC power source.
5Plug in and power on your networked devices including your PC. The cable
modem will then begin an automatic search to locate and sign on to the
broadband data network. This process may take up to 5 minutes. The modem
will be ready for use when the ONLINE LED status indicator on the front panel
stops blinking and illuminates continuously.
6The next step in setting up your cable modem is to configure your Internet
devices for Internet access. Choose one of the following options:
If you want to use Ethernet connections, you must configure the TCP/IP
protocol. To configure the TCP/IP protocol, go to How Do I Configure
TCP/IP Protocol? (on page 19).
If you want to use USB connections, you must install the USB drivers. To
install the USB Drivers for USB, go to How Do I Install USB Drivers? (on
page 22).
DRAFT - 2/4/09

4023034 Rev C 19
How Do I Configure TCP/IP Protocol?
How Do I Configure TCP/IP Protocol?
To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card
(NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a
communications protocol used to access the Internet. This section contains
instructions for configuring TCP/IP on your Internet devices to operate with the
cable modem in Microsoft Windows or Macintosh environments.
ConfiguringTCP/IPonYourInternetDevices
TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.
Configuring TCP/IP on Windows 95, 98, 98SE, or ME Systems
1Click Start, select Settings, and choose Control Panel.
2Double-click the Network icon in the Control Panel window.
3Read the list of installed network components under the Configuration tab to
verify that your PC contains the TCP/IP protocol/Ethernet adapter.
4Is TCP/IP protocol listed in the installed network components list?
If yes, go to step 7.
If no, click Add, click Protocol, click Add, and then go to step 5.
5Click Microsoft in the Manufacturers list.
6Click TCP/IP in the Network Protocols list, and then click OK.
7Click the TCP/IP Ethernet Adapter protocol, and then choose Properties.
8Click the IP Address tab, and then select Obtain an IP address automatically.
9Click the Gateway tab and verify that these fields are empty. If they are not
empty, highlight and delete all information from the fields.
10 Click the DNS Configuration tab, and then select Disable DNS.
11 Click OK.
12 Click OK when the system finishes copying the files, and then close all
networking windows.
13 Click YES to restart your computer when the System Settings Change dialog box
opens. The computer restarts. The TCP/IP protocol is now configured on your
PC, and your Ethernet devices are ready for use.
14 Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 27). If you still cannot access the Internet, contact your
service provider for further assistance.
DRAFT - 2/4/09

20 4023034 Rev C
How Do I Configure TCP/IP Protocol?
Configuring TCP/IP on Windows 2000 Systems
1Click Start, select Settings, and choose Network and Dial-up Connections.
2Double-click the Local Area Connection icon in the Network and Dial-up
Connections window.
3Click Properties in the Local Area Connection Status window.
4Click Internet Protocol (TCP/IP) in the Local Area Connection Properties
window, and then click Properties.
5Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
6Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 27). If you still cannot access the Internet, contact your
service provider for further assistance.
Configuring TCP/IP on Windows XP Systems
1Click Start, and depending on your Start menu setup, choose one of the
following options:
If you are using the Windows XP Default Start Menu, select Connect to,
choose Show all connections, and then go to step 2.
If you are using the Windows XP Classic Start Menu, select Settings, choose
Network Connections, click Local Area Connection, and then go to step 3.
2Double-click the Local Area Connection icon in the LAN or High-Speed Internet
section of the Network Connections window.
3Click Properties in the Local Area Connection Status window.
4Click Internet Protocol (TCP/IP), and then click Properties in the Local Area
Connection Properties window.
5Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
6Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 27). If you still cannot access the Internet, contact your
service provider for further assistance.
DRAFT - 2/4/09