Cisco Universal Broadband Router Cisco uBR10012 User manual

Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Cisco uBR10012 Series Universal Broadband
Router–Quick Start Guide
Part Number: OL-24972-01
Revised: April 15, 2010
Contents
This document includes procedures for installing and removing the Cisco uBR10012 components that
are shipped with the Cisco uBR10012 universal broadband router. This document also includes technical
specifications and troubleshooting information.
•Objective, page 2
•Audience, page 2
•Cisco One-Year Limited Hardware Warranty Terms, page 2
•Overview, page 4
•Preparing the Site, page 18
•Installing the Chassis, page 22
•Connecting Cables, page 47
•Powering On the Cisco uBR10012 Router, page 52
•Configuring the Cisco uBR10012 Router at Startup, page 58
•Troubleshooting, page 63
•Related Documentation, page 71
•Obtaining Documentation and Submitting a Service Request, page 71

2
Cisco uBR10012 Series Universal Broadband Router–Quick Start Guide
OL-24972-01
Objective
Objective
The purpose of this document is to provide installation, removal, and troubleshooting information for
the fan assembly module installed in the Cisco uBR10012 universal broadband router.
Audience
This document is intended for field service engineers who are familiar with Cisco products and headend
cable installation procedures.
Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.
Statement 1030.
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com. To access and download the Cisco
Information Packet and your warranty and license agreements from Cisco.com:
1. Launch your browser, and go to this URL:
http://www.cisco.com/en/US/products/prod_warranties_listing.html
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-03A0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
The Cisco Limited Warranty and Software License page from the Information Packet appears.
d. Read the document online, or click the PDF icon to download and print the document in Adobe
Portable Document Format (PDF).
Note You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader
from the Adobe website: http://www.adobe.com
3. To read translated and localized warranty information about your product:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go. The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in Adobe
Portable Document Format (PDF).

3
Cisco uBR10012 Series Universal Broadband Router–Quick Start Guide
OL-24972-01
Cisco One-Year Limited Hardware Warranty Terms
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/en/US/support/
Duration of Hardware Warranty
One (1) year
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten
(10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery
times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly from
Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number

4
Cisco uBR10012 Series Universal Broadband Router–Quick Start Guide
OL-24972-01
Overview
Overview
The Cisco uBR10012 universal broadband router is an aggregation platform that provides a high-end,
high-performance, high-capacity Cable Modem Termination System (CMTS) solution. The system
provides high-speed data, broadband entertainment, and IP telephony services over a coaxial cable
connection to residential and commercial subscribers using cable modems or digital set-top boxes
(STBs). The router enables high-speed data services to be packaged like they are in basic cable television
services or video programming. (See Figure 1.)
Figure 1 Cisco uBR10012 Universal Broadband Router
The Cisco uBR10012 universal broadband router:
•Operates with cable modems or STBs that support the DOCSIS 1.0, DOCSIS 1.1, DOCSIS 2.0, and
DOCSIS 3.0 versions of the DOCSIS specification. The router supports the 6 MHz North American
channel plans using the ITU J.83 Annex B RF standard.
•Supports downstream and upstream digitally modulated signals.
•Supports multiple standards and multiple interfaces and allows operators to choose the appropriate
services and devices for their CMTS platform.
•Supports data and digitized voice connectivity over a bidirectional cable television and IP backbone
network.
•Uses the same Parallel Express Forwarding (PXF) technology used by the Cisco ESR10000 edge
services router.
95544
POWER
MISWIRE
FAU LT
POWER
MISWIRE
FAU LT
ALARMS
CISCO
10000
FAIL
PERFORMANCEROUTING ENGINE
CONSOLE
ST
A
TUS
ACO
CRITICAL
MINOR
MAJOR
ETHERNET
LINK
ACTIVITY
AUX
SLOT0
SLOT1
ALARMS
CISCO
10000
FAIL
PERFORMANCEROUTING ENGINE
CONSOLE
ST
A
TUS
ACO
CRITICAL
MINOR
MAJOR
ETHERNET
LINK
ACTIVITY
AUX
SLOT0
SLOT1
IPSUM
IPSUM SANCT
IPSU SA TUS

5
Cisco uBR10012 Series Universal Broadband Router–Quick Start Guide
OL-24972-01
Overview
Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.
Statement 1030
For translations of the warnings used in this document, see the Cisco Regulatory Compliance and Safety
Information document that comes with this chassis. Reference the translations by statement number (ex:
Statement 1030).
Cisco uBR10012 Universal Broadband Router Components
The Cisco uBR10012 router chassis is designed for front and rear access. The two AC or DC power entry
modules (PEMs), two Performance Routing Engine (PRE) modules, an LCD panel, and the fan assembly
module are accessed from the front of the chassis. The eight slots for cable interface line cards, four full
slots for network uplink line cards, and two slots for the Timing, Communication, and Control Plus
(TCC+) and the DOCSIS Timing, Communication, and Control (DTCC) cards are accessed from the rear
of the chassis. (See Figure 2.)
Note Figure 2 is a sample representation of the Cisco uBR10012 chassis with the DC PEM
(UBR10-PWR-DC=) modules.
Note If the only available power supply source is 100-120 VAC, you can use the auxiliary AC-input power
shelf. The AC-input power shelf converts AC to DC power for the Cisco uBR10012 router. If you are
using the optional 2400 W AC-input power shelf, refer to 2400W AC-Input Power Shelf Installation
Guide.

6
Cisco uBR10012 Series Universal Broadband Router–Quick Start Guide
OL-24972-01
Overview
Figure 2 Front and Rear Chassis Views
Fan Assembly Modules
The Cisco uBR10012 chassis uses a fan assembly module containing fans to supply cooling air to the
chassis. The fan assembly connects to the chassis through a blind mate connector that plugs into the
cable assembly and then into the chassis backplane. The fan assembly modules are identified by their
product part numbers. The fan assembly modules supported on the Cisco uBR10012 chassis are:
•Fan Assembly Module (UBR10-FAN-ASSY=)
•Fan Assembly Module (UBR10012-FAN-PLUS=)
1Fan assembly 6PEM modules
2LCD module 7Cable interface line cards
3
PRE processor modules
8
High-speed, high-performance network uplink line
cards
4DC PEM power switches 9TCC+ and DTCC timing cards
5DC power cable and ground cable exit —
ALARMS
CISCO
10000
FAIL
PERFORMANCEROUTING ENGINE
CONSOLE
ST
A
TUS
ACO
CRITICAL
MINOR
MAJOR
ETHERNET
LINK
ACTIVITY
AUX
SLOT0
SLOT1
ALARMS
CISCO
10000
FAIL
PERFORMANCEROUTING ENGINE
CONSOLE
ST
A
TUS
ACO
CRITICAL
MINOR
MAJOR
ETHERNET
LINK
ACTIVITY
AUX
SLOT0
SLOT1
95483
POWER
MISWIRE
FAU LT
POWER
MISWIRE
FAU LT
1
2
3
5
4
6
US0
US1
US2
US3
US4
US5
US6
US7
US8
US9
US10
US11
US12
US13
US14
US15
US16
US17
US18
US19
DS0
DS1
DS2
DS3
DS4
RF
RF
RF
RF
RF
uBR10-MC5x20S-D
POWER
ST
ATUS
MAINT
US0
US1
US2
US3
US4
US5
US6
US7
US8
US9
US10
US11
US12
US13
US14
US15
US16
US17
US18
US19
DS0
DS1
DS2
DS3
DS4
RF
RF
RF
RF
RF
uBR10-MC5x20S-D
POWER
ST
A
TUS
MAINT
US0
US1
US2
US3
US4
US5
US6
US7
US8
US9
US10
US11
US12
US13
US14
US15
US16
US17
US18
US19
DS0
DS1
DS2
DS3
DS4
RF
RF
RF
RF
RF
uBR10-MC5x20S-D
POWER
ST
A
TUS
MAINT
US0
US1
US2
US3
US4
US5
US6
US7
US8
US9
US10
US11
US12
US13
US14
US15
US16
US17
US18
US19
DS0
DS1
DS2
DS3
DS4
RF
RF
RF
RF
RF
uBR10-MC5x20S-D
POWER
ST
ATUS
MAINT
US0
US1
US2
US3
US4
US5
US6
US7
US8
US9
US10
US11
US12
US13
US14
US15
US16
US17
US18
US19
DS0
DS1
DS2
DS3
DS4
RF
RF
RF
RF
RF
uBR10-MC5x20S-D
POWER
STATUS
MAINT
US0
US1
US2
US3
US4
US5
US6
US7
US8
US9
US10
US11
US12
US13
US14
US15
US16
US17
US18
US19
DS0
DS1
DS2
DS3
DS4
RF
RF
RF
RF
RF
uBR10-MC5x20S-D
POWER
ST
ATUS
MAINT
US0
US1
US2
US3
US4
US5
US6
US7
US8
US9
US10
US11
US12
US13
US14
US15
US16
US17
US18
US19
DS0
DS1
DS2
DS3
DS4
RF
RF
RF
RF
RF
uBR10-MC5x20S-D
POWER
ST
A
TUS
MAINT
US0
US1
US2
US3
US4
US5
US6
US7
US8
US9
US10
US11
US12
US13
US14
US15
US16
US17
US18
US19
DS0
DS1
DS2
DS3
DS4
RF
RF
RF
RF
RF
uBR10-MC5x20S-D
POWER
ST
A
TUS
MAINT
CISCO
10000
ENABLE
POS
SRP
FAIL
OC–48/STM–16 POS/SRP SM–LR
CD
TX
RX
SYNC
WRAP
P
ASS
THRU
TX
RX
CISCO
10000
ENABLE
POS
SRP
FAIL
OC–48/STM–16 POS/SRP SM–LR
CD
TX
RX
SYNC
WRAP
P
ASS
THRU
TX
RX
CISCO
10000
ENABLE
POS
SRP
FAIL
OC–48/STM–16 POS/SRP SM–LR
CD
TX
RX
SYNC
WRAP
P
ASS
THRU
TX
RX
CISCO
10000
ENABLE
POS
SRP
FAIL
OC–48/STM–16 POS/SRP SM–LR
CD
TX
RX
SYNC
WRAP
P
ASS
THRU
TX
RX
78
9

7
Cisco uBR10012 Series Universal Broadband Router–Quick Start Guide
OL-24972-01
Overview
Fan Assembly Module (UBR10-FAN-ASSY=)
This fan assembly module has four internal fans that draw cooling air into the front of the chassis and
direct it across the internal components. The air is exhausted through the openings in the rear of the
chassis (see Figure 3). The fan assembly module works at two speeds:
•Low speed (with a clean air filter)
•High speed (with a clean air filter)
The temperature of the fan module at the module air outlet determines the operating speed. Three LEDs
(FAN OK, SINGLE FAN FAIL, and MULTI FAN FAIL) indicate the status of the fan assembly.
Figure 3 Fan Assembly Module (UBR10-FAN-ASSY=)
Fan Assembly Module (UBR10012-FAN-PLUS=)
This fan assembly has nine internal fans that draw cooling air into the front of the chassis and directs it
across the internal components (see Figure 4). This fan assembly module provides:
•Increased cooling capability
•Higher redundancy in case of a failure
•Repositioned thermal sensor that detects the ambient temperature of the cable plant or facility and
adjusts the variable fan speeds to maintain the temperature
1Fan assembly module —
56413
CISCO
10000
ETHERNET
LINK
ACTIVITY
AUX
CISCO
10000
ETHERNET
LINK
ACTIVITY
AUX
1

8
Cisco uBR10012 Series Universal Broadband Router–Quick Start Guide
OL-24972-01
Overview
Figure 4 Fan Assembly Module (UBR10012-FAN-PLUS=)
This fan assembly module works at four variable speed levels (0, 1, 2, and 3). The operating speed of the
fan is determined by the temperature of the facility. A thermistor, mounted on the fan assembly module,
is placed in front of the vent holes on the front panel. It measures the ambient air temperature on the
outside of the fan module. The threshold temperatures and speed levels are set internally and the fan
assembly controller monitors the thermistor and controls the speed of the fan. When powered on, the
fans operate at a speed according to the ambient average air temperature of the facility at the appropriate
speed level.
Note On startup, it may take up to 30 seconds for the fans to stabilize at the appropriate speed.
Three LEDs (FAN OK, SINGLE FAN FAIL, and MULTI FAN FAIL) indicate the status of the fan
assembly. In addition, there is a PRODUCT ID LED/switch on the front panel of the fan assembly
module.
1Fan assembly module —
249821
CISCO
10000
ETHERNET
LINK
ACTIVITY
AUX
CISCO
10000
ETHERNET
LINK
ACTIVITY
AUX
FAN OK
SINGLE
FAN FAIL
MULTI
FAN FAIL
PRODUCT ID
UBR10012-FAN-PLUS
1

9
Cisco uBR10012 Series Universal Broadband Router–Quick Start Guide
OL-24972-01
Overview
Table 1 lists the default activation status of the PRODUCT ID LED/switch when it is shipped.
When you press the PRODUCT ID LED/switch it illuminates (green) and the Cisco IOS software
identifies the fan assembly module as UBR10012-FAN-PLUS only if you are running a supported Cisco
IOS release on the chassis. Otherwise, the software reports the default UBR10-FAN-ASSY product part
number and a FAN-MISSING alarm may be randomly raised. To clear the alarm, see “Troubleshooting”
section on page 63.
Tip Use a small object, such as a paper clip, to press the PRODUCT ID LED/switch inside the cavity on the
front panel of the fan assembly module.
Note If you are installing the fan module (spare) in an existing Cisco uBR10012 router chassis, ensure that
the Cisco IOS Release running on the chassis supports the PRODUCT ID LED/switch feature before
installing the module.
Note Even if you are using a supported Cisco IOS release, the software may not identify the fan assembly as
UBR10012-FAN-PLUS. If this occurs, ensure that the PRODUCT ID LED/switch is illuminated and
then either reload the software, or physically remove the fan assembly module for at least 1 minute and
then reinsert it.
Table 2 summarizes the specifications of both the fan assembly modules.
Table 1 PRODUCT ID LED/Switch Default Activation Status
Ordered Equipment PRODUCT ID LED/Switch Status
Fan module (Spare) Activated
Fan module and Cisco uBR10012 chassis running unsupported
Cisco IOS Release
Not activated
Fan module and Cisco uBR10012 chassis running supported
Cisco IOS Release1
1. For information on Cisco IOS Releases that support the PRODUCT ID LED/switch feature, see the Cisco uBR10012 Router
Release Notes for Cisco IOS Release 12.2(33)SCE.
Activated
Table 2 Specifications of the Fan Assembly Modules
Component UBR10012-FAN-PLUS= UBR10-FAN-ASSY=
Power Consumption (Max) 224 W 185 W
Fans 9 4
Operating Speed Levels 4 2
LEDs 3 3
PRODUCT ID LED/switch Yes No
Weight 22 lbs (10 kg) 30 lbs (3.16 kg)
Label on Front Panel Blue White

10
Cisco uBR10012 Series Universal Broadband Router–Quick Start Guide
OL-24972-01
Overview
AC Power Entry Modules
The Cisco uBR10012 router is shipped with two AC power entry modules (AC PEMs) that provide
power supply to the system. One AC PEM module is sufficient to provide power for a fully configured
chassis. However, if one AC PEM module fails, the other AC PEM module automatically begins
providing power to the entire chassis, without impacting the system operation.
The AC PEM modules use a standard 200–240 VAC (50 or 60 Hz) input power obtained through power
receptacles on the front panel of each PEM. The two AC PEMs convert the AC power to provide filtered,
redundant, and load shared DC power to the Cisco uBR10012 chassis. The AC PEM modules can be
identified by their product part numbers.
The AC PEM modules supported on the Cisco uBR10012 chassis are:
•AC PEM Module (UBR10-PWR-AC=)
•AC PEM Module (UBR10-PWR-AC-PLUS=)
AC PEM Module (UBR10-PWR-AC=)
This AC PEM module provides a power output of 2400 W with a single AC-input power connection.
Figure 5 shows the faceplate of this AC PEM module, which has:
•AC power receptacle—This connects to the facility power source.
•AC power switch—This powers on the AC PEM module.
•Two handles—These help during installation and removal of the AC PEM.
Two LEDs (POWER and FAULT) indicate the status of the AC PEM module.