Cisco Unified 500 Series User manual

GETTING STARTED GUIDE
Cisco Unified Communications 500 Series
INCLUDING LICENSE AND WARRANTY
1Cisco One-Year Limited Hardware Warranty Terms, page 2
2Overview, page 3
3Equipment, page 11
4Install Cisco Unified 500 Series Chassis and Power Supply, page 16
5Ground the Chassis, page 26
6Connect Power, page 28
7Power Up the System, page 29
8Create Initial Software Configuration, page 30
9Install a Cisco Catalyst Express 520 for a Cisco Unified 500 Series, page 32
10 Connect Interfaces and Devices, page 39
11 Verify Communications, page 41
12 Modify the Software Configuration, page 42
13 Obtaining Documentation, Obtaining Support, and Security Guidelines, page
50

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1Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and
download your warranty and license agreements from Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-03C0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
The Cisco Limited Warranty and Software License page from the Information Packet appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
Note You must have Adobe Acrobat Reader to view and print PDF files. You can download
the reader from Adobe’s website: http://www.adobe.com
3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
Note You must have Adobe Acrobat Reader to view and print PDF files. You can download
the reader from Adobe’s website: http://www.adobe.com
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/en/US/support/index.html

3
Duration of Hardware Warranty
One (1) Year
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
2Overview
This section provides overview and detailed information about the Cisco Unified Communications
500 Series for Small Business (Cisco Unified 500 Series).
The Cisco Unified 500 Series product family is an all-in-one, simple, smart, and affordable unified
communications solution designed specifically for growing businesses with 8 to 50 employees. Each
configuration of Cisco Unified 500 Series is tied to a maximum number of supported users and
includes relevant licenses for call control, voice messaging, and Cisco Unified IP Phones.
The Cisco Unified 500 Series family consists of the following two platforms:
•8- and 16-user platform
•32- and 48-user platform
The 8- and 16-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange
stations (FXS) ports, 4 foreign exchange office (FXO) or 2 ISDN BRI ports for international
deployments, voice messaging, automated attendant, a music-on-hold (MoH) audio port, a WAN
Ethernet uplink port, an Ethernet expansion port, and a console/aux port.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number

4
The 32-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange
stations (FXS) ports, 8 foreign exchange office (FXO) or 4 ISDN BRI ports.
The 48-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange
stations (FXS) ports, 12 foreign exchange office (FXO) or 6 ISDN BRI ports. Alternatively, the 48-user
platform could include 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange stations (FXS)
ports, 4 foreign exchange office (FXO) or 2 ISDN BRI ports and one T1/E1 voice controller.
To physically expand the base configuration of 8 PoE ports to a larger number of user densities, the
solution supports a Cisco Unified Communications companion switch. The specialized companion
switch is part of the Cisco Catalyst Express family and supports simplified and immediately
operational deployments.
Figure 1 shows the typical deployment of a Cisco Unified 500 Series in a Cisco Smart Business
Communications System. The Cisco Smart Business Communications System is a unified
communications solution for small businesses that provides voice, data, video, security, and wireless
capabilities while integrating with existing desktop applications like calendar, e-mail, and Customer
Relationship Management (CRM).
Figure 1 Cisco Unified 500 Series: Typical Deployment
Hardware Configuration
Table 1 summarizes the maximum configurations possible, based on built-in ports and other hardware
features of the Cisco Unified 500 Series, and organized by model.
12
201608
Cisco 521
Wireless Express
Access Points
Catalyst Express 520 Switch
Cisco 526 Wireless Express
Mobility Controller
Fax
Cisco
Monitor
Director
Partner
Site
Teleworker
Site
Cisco 870 Series
Router
DSL/Cable
Modem
Internet
Cisco Unified
Communications 500 Series
Cisco
Configuration
Assistant/
Cisco Monitor
Manager
PSTN

5
.
Table 2 lists the labels and descriptions for the WAN, LAN, and other interfaces, along with the values
for these interfaces in the preconfigured software configuration on the Cisco Unified 500 Series.
Note In Table 2, all slot or ports are numbered from right to left, unless otherwise noted.
Table 1 Maximum Possible Configurations
Cisco Unified 500 Series Model
Primary PSTN Enabled via Software Configuration
Using FXO Using SIP Trunk Using DID
UC520-8U-4FXO-K9
UC520W-8U-4FXO-K9
or
UC520-8U-2BRI-K9
UC520W-8U-2BRI-K9
4 FXS,
8 PoE, and
4 FXO or 2 BRI
SIP trunk,
4 FXS,
8 PoE, and
4 FXO or 2 BRI
4 FXS/DID,
4 FXS,
8 PoE, and
4 FXO or 2 BRI
UC520-16U-4FXO-K9
UC520W-16U-4FXO-K9
or
UC520-16U-2BRI-K9
UC520W-16U-2BRI-K9
4 FXS,
8 PoE, and
4 FXO or 2 BRI
SIP trunk,
4 FXS,
8 PoE, and
4 FXO or 2 BRI
4 FXS/DID,
4 FXS,
8 PoE, and
4 FXO or 2 BRI
UC520-32U-8FXO-K9
UC520-32U-4BRI-K9 4 FXS, 8 PoE, and
8 FXO or 4 BRI
SIP trunk,
4 FXS,
8 PoE, and
8 FXO or 4 BRI
4 FXS/DID,
8 PoE, and
8 FXO or 4 BRI
UC520-48U-12FXO-K9
UC520-48U-6BRI-K9 4 FXS, 8 PoE, and
12 FXO or 6 BRI
SIP trunk,
4 FXS,
8 PoE, and
12 FXO or 6 BRI
4 FXS/DID,
8 PoE, and
12 FXO or 6 BRI
Table 2 Cisco Unified 500 Series: Interfaces
Description Label Value in Software Configuration
Console/Aux port CONSOLE —
Fast Ethernet 10/100 expansion port EXPANSION FastEthernet0/1/8
Fast Ethernet 10/100 WAN port WAN FastEthernet0/0

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* Only one optional VIC can be factory-installed in a Cisco Unified 500 Series.
Fast Ethernet 10/100 Power over Ethernet
(PoE) ports Power Over Ethernet, and PWR 0 LNK to PWR 7
LNK
FastEthernet0/1/0 to 0/1/7
FXS (Foreign Exchange Station) ports FXS, and
0–3 port 0/0/0 to 0/0/3
FXO (Foreign Exchange Office) ports FXO, and
0–3 port 0/1/0 to 0/1/3
ISDN BRI ports B0 - B1 Numbered top to bottom,
port 0/1/0 to 0/1/1
VLAN number for data network — Vlan1
VLAN number for voice network — Vlan100
Music-on-Hold (MoH) port voice-port 0/4/0
Compact Flash slot COMPACT FLASH flash
(Factory Option) VIC:BRI* VIC2-2BRI-NT/TE
and 0 -1 port 0/2/0 to 0/2/1
(Factory Option) VIC: FXO* VIC2-2FXO and 0-1
VIC2-4FXO and 0-3 port 0/2/0 to 0/2/1 or
port 0/2/0 to 0/2/3
(Factory Option) VIC: FXS* VIC3-2FXS/DID and 0-1
VIC-4FXS/DID and 0-3
VIC3-4FXS/DID and 0-3
port 0/2/0 to 0/2/1
or
port 0/2/0 to 0/2/3
T1/E1 VWIC2-1MFT-T1/E1 port 0/3
Table 2 Cisco Unified 500 Series: Interfaces (continued)
Description Label Value in Software Configuration

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Table 3 lists the labels and descriptions for the interfaces on a Cisco Catalyst Express 520, along with
the values for these interfaces in the software configuration on the Cisco Unified 500 Series:
Table 4 lists the default values for IP addresses in the preconfigured software configuration for a
Cisco Unified 500 Series system
.
Software Components
The Cisco Unified 500 Series is shipped with a factory-installed software configuration for a basic IP
telephony system. This system enables phone users to make and receive calls using the preconfigured
numbers on their IP phones within minutes after connecting the Cisco Unified 500 Series to the
Ethernet and their IP phones to the platform. For informations, see the “Default Software
Configuration” section on page 43.
Table 3 Cisco Catalyst Express 520 Switch: Interfaces
Description Label Value in Software Configuration
Ethernet 10/100/1000 dual purpose port 1000BASE-X GigabitEthernet1
Small form-factor pluggable (SFP) module slot
for uplink or server connectivity. 1000BASE-FX
Fast Ethernet 10/100 Power over Ethernet
(PoE) ports Left-to-right, 10BASE-T /
100BASE-TX and
1X-8X or 1X-24X
Left-to-right,
FastEthernet1 to 8
FastEthernet1 to 24
Table 4 IP Addresses and Subnet Mask
Description IP Address in Software Configuration
Cisco Unified Communications Manager Express
(Cisco Unified CME) 10.1.1.1 255.255.255.0
All IP phones to be connected 10.1.1.11 to 10.1.1.254
255.255.255.0
All data devices to be connected 192.168.10.11 to 192.168.10.254
255.255.255.0
Network on expansion port of Cisco Unified 500 Series 192.168.10.1
255.255.255.0

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Table 5 summarizes the software components of the Cisco Unified 500 Series.
Table 5 Cisco Unified 500 Series Software Components
Software Component Description Benefits
Cisco Unified
Communications Manager
Express (Cisco Unified CME)
Entry-level call processing
system that provides a wide
rangeofIPtelephony featuresfor
small to medium-sized business
customersandautonomoussmall
enterprise branch offices.
All files and configurations for IP
phones are stored internally on
theCisco Unified500 Seriesfora
cost-effective, highly reliable, IP
communications solution.
Cisco Unity Express Provides voice mail and
automated attendant services
specificallydesignedforthesmall
and medium-sized branch office
environment.
Userscan easilyandconveniently
manage their voice messages and
greetingswithintuitivetelephone
prompts and a straightforward
web-based GUI that allows
simple administration
Security Protects against information
theft, virus outbreaks, and
application abuse, whether from
known or unknown threats,
internal or external sources.
Integrated for a robust array of
security features.
Cisco IOS Firewall Protects customer networks
against network and application
layer attacks, viruses, worms,
and at the same time providing
effective control on various
application traffic flowing
through the network.
Help businesses guarantee
network uptime and security.

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Cisco Secure VPN Carriesprivate dataover apublic
network and extends remote
access to users over a shared
infrastructure.
Most cost-effective method to
provide increased VPN
throughput with minimal effect
on processing.
Cisco Configuration Assistant
Note Before you can use
the Configuration
Assistant, the
application must be
installed on a PC or
laptop to be
connected to the
Cisco Unified
500 Series.
GUI application for managing
most systemwide and
phone-based features allows you
to easily customize the software
configuration before or while
deploying a PBX or keysystem
telephony system at a customer
site.
No specialized training or
Cisco IOS software
command-line experience
required to create or customize
software configuration on a
Cisco Unified 500 Series.
Table 5 Cisco Unified 500 Series Software Components (continued)
Software Component Description Benefits

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License Support
Table 6 lists the maximum number of phones and devices supported in Cisco Unified CME, based on
licensing and organized by model.
.1Number of analog station ports is increased to eight with factory-installed optional VIC.
Table 6 Cisco Unified CME License Support
Cisco Unified 500 Series Model Cisco Unified CME Licenses Maximum Devices (Wired and Wireless)
UC520-8U-4FXO-K9
UC520W-8U-4FXO-K9
UC520-8U-2BRI-K9
UC520W-8U-2BRI-K9
8 + 2 for teleworkers 10 IP phones
4 analog1
UC520-16U-4FXO-K9
UC520W-16U-4FXO-K9
UC520-16U-2BRI-K9
UC520W-16U-2BRI-K9
16 + 2 for teleworkers 18 IP phones
4 analog1
UC520-32U-8FXO-K9
UC520-32U-4BRI-K9 32+4 for teleworkers 36 IP phones
UC520-48U-12FXO-K9
UC520-48U-6BRI-K9
UC520-48U-T/E/F-K9
UC520-48U-T/E/B-K9
48+4 for teleworkers 52 IP phones

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Table 7 lists the maximum numbers of mailboxes supported on the Cisco Unified 500 Series, based on
licensing and organized by model.
3Equipment
This section contains information about the Cisco Unified 500 Series hardware, including the
following topics:
•Items in Box, page 11
•Items Not Included, page 12
•Front Panel View, page 12
•Cisco Product Identification Tool, page 15
Items in Box
The following items ship with the Cisco Unified 500 Series:
•Accessory kit containing:
– Rubber feet for desktop installation
– RJ-45 to RJ-45 Ethernet cable
Table 7 Cisco Unity Express License Support
Cisco Unified 500 Series Model Mailboxes GeneralDeliveryMailboxes (GDMs)
UC520-8U-4FXO-K9
UC520W-8U-4FXO-K9
UC520-8U-2BRI-K9
UC520W-8U-2BRI-K9
12 + 2 for teleworkers 5 GDM
UC520-16U-4FXO-K9
UC520W-16U-4FXO-K9
UC520-16U-2BRI-K9
UC520W-16U-2BRI-K9
20 + 2 for teleworkers 5 GDM
UC520-32U-8FXO-K9
UC520-32U-4BRI-K9 32+4 for teleworkers 10 GDM
UC520-48U-12FXO-K9
UC520-48U-6BRI-K9
UC520-48U-T/E/F-K9
UC520-48U-T/E/B-K9
48+4 for teleworkers 15 GDM

12
– Light blue RJ-45-to-DB9 console cable
– Wall-mount bracket for power supply (included with 8- and 16-user models only)
– Rack-mount brackets for chassis (included with 32- and 48-user models only)
– Getting Started Guide for Cisco Unified Communications 500 Series for Small Business (this
guide)
– Cisco Smart Business Communications System Setup
– Customer License Letter
– Regulatory Compliance and Safety Information Roadmap
– Cisco Smart Business Communications System Software and Documentation CD-ROM
A separate rack-mount kit (Part Number: 53-2993-01) can be ordered for the 8- and 16-user models.
The kit includes the following:
– Power supply bracket
– Rack-mount brackets for chassis
– Assembly hardware (screws)
– Installing Components for Cisco Unified Communications 500 Series for Small Business
Items Not Included
Individual items in this list may be required:
•Cisco Unified IP phones
Note For a list of supported Cisco Unified IP phones, see the appropriate Cisco Unified
500 Series Matrix at
http://www.cisco.com/en/US/products/ps7293/prod_installation_guides_list.html.
•Cables for connecting phones
•Cable for connecting external audio device to the 3.5 mm MoH port
•Cables for WAN interfaces, voice interfaces, or additional LAN interfaces
•PC with Microsoft Internet Explorer 6.0 or later, for using web-based system management tools
Front Panel View
See Figure 2 and Figure 4 for views of the front panels of Cisco Unified 500 Series 8- and 16-user
models and Figure 3 and Figure 5 for the 32- and 48-user models.

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Figure 2 Cisco Unified 500 Series with FXO Ports (8- and 16-user model)
Figure 3 Cisco Unified 500 Series with FXO Ports (32- and 48-user model)
1Music-on-hold (MoH) port 6WAN port
2Console/Aux port 7Expansion port
3Power over Ethernet (PoE) ports 8FXS ports
4FXO ports 9(Optional) Factory-installed VIC or T1/E1
VWIC
5Compact Flash slot
230791
VIC
4FXS/DID 3210IN USE
Cisco Unified 500
Series
765
2
9
4
8
3
1
Cisco Unified 500
Series
231725
VIC
4FXS/DID 3210IN USE
76
5
9
1
4
8
3
2

14
Figure 4 Cisco Unified 500 Series with BRI Ports (8- and 16-user model)
1Music-on-hold (MoH) port 6Expansion port
2Console/Aux port 7FXS ports
3Power over Ethernet (PoE) ports 8(Optional) One factory-installed VIC or
T1/E1 VWIC
4Compact flash slot 9BRI ports
5WAN port
VIC
4FXS/DID 3210IN USE
Cisco Unified 500
Series
230790
65
4
2
87
9
3
1

15
Figure 5 Cisco Unified 500 Series with BRI Ports (32- and 48-user model)
Cisco Product Identification Tool
The Cisco Product Identification tool provides detailed illustrations and descriptions showing where
to find serial number labels on Cisco products. It includes the following features:
•A search option that allows browsing for models using a tree-structured product hierarchy
•A search field on the final results page making it easier to look up multiple products
•Clear identification of end-of-sale products in results lists
The tool streamlines the process of locating serial number labels and identifying products. Serial
number information expedites the entitlement process and is important for access to support services.
Access the Cisco Product Identification tool at http://tools.cisco.com/Support/CPI/index.do.
1Music-o n-hold (MoH) port 6WAN port
2Console/Aux port 7Expansion port
3BRI ports 8Fixed configuration slot for BRI or FXO
(depending on your configuration)
4Power over Ethernet (PoE) ports 9FXS ports
5Compact flash slot 10 Expansion or fixed configuration slot
(depending on your configuration)
Cisco Unified 500
Series
231726

5
0 





16
4Install Cisco Unified 500 Series Chassis and Power
Supply
This section contains basic installation information including the following:
•Safety Information, page 16
•Warning Definitions, page 17
•Installation Guidelines, page 20
•Desktop Installation, page 20
•Wall-Mounting the Cisco Unified 500 Series (8- and 16-user models only), page 21
•Rack-Mount the Cisco Unified 500 Series, page 23
Safety Information
The Regulatory Compliance and Safety Information document for Cisco Unified 500 Series contains
translations of the warnings that appear in this guide.
For safety information you must know before working on a Cisco Unified 500 Series, see the
Regulatory Compliance and Safety Information document at Cisco.com.

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Warning Definitions
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning statement to locate its translation in the translated safety warnings
that accompanied this device.
Note: Save these instructions.
Note: This documentation is to be used in conjunction with the specific
product installation guide that shipped with the product. Please refer to the
Installation Guide, Configuration Guide, or other enclosed additional
documentation for further details. Statement 1071
Warning High leakage current – permanent earth connection essential before making
Telecommunication Network Connection. Statement 343
Warning Do not work on the system or connect or disconnect cables during periods of
lightning activity. Statement 1001
Warning Read the installation instructions before connecting the system to the power
source. Statement 1004
Warning The plug-socket combination must be accessible at all times, because it
serves as the main disconnecting device. Statement 1019

18
Warning To avoid electric shock, do not connect safety extra-low voltage (SELV)
circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV
circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both
use RJ-45 connectors. Use caution when connecting cables. Statement 1021
Warning Hazardous network voltages are present in WAN ports regardless of whether
power to the unit is OFF or ON. To avoid electric shock, use caution when
working near WAN ports. When detaching cables, detach the end away from
the unit first. Statement 1026
Warning Blank faceplates and cover panels serve three important functions: they
prevent exposure to hazardous voltages and currents inside the chassis; they
contain electromagnetic interference (EMI) that might disrupt other
equipment; and they direct the flow of cooling air through the chassis. Do not
operate the system unless all cards, faceplates, front covers, and back covers
are in place. Statement 1029
Warning Only trained and qualified personnel should be allowed to install, replace, or
service this equipment. Statement 1030
Warning Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface. Statement 1037
Warning Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning. Statement
1038

19
Warning Ultimate disposal of this product should be handled according to all national
laws and regulations. Statement 1040
Warning This equipment must be installed and maintained by service personnel as
defined by AS/NZS 3260. Incorrectly connecting this equipment to a
general-purpose outlet could be hazardous. The telecommunications lines
must be disconnected 1) before unplugging the main power connector or 2)
while the housing is open, or both. Statement 1043
Warning To prevent the system from overheating, do not operate it in an area that
exceeds the maximum recommended ambient temperature of 40 deg.
Statement 1047
Warning Voltages that present a shock hazard may exist on Power over Ethernet (PoE)
circuits if interconnections are made using uninsulated exposed metal
contacts, conductors, or terminals. Avoid using such interconnection
methods, unless the exposed metal parts are located within a restricted
access location and users and service people who are authorized within the
restricted access location are made aware of the hazard. A restricted access
area can be accessed only through the use of a special tool, lock and key or
other means of security. Statement 1072
Warning No user-serviceable parts inside. Do not open. Statement 1073

20
The following statement is applicable only in Scandinavian countries.
Installation Guidelines
Before you install a Cisco Unified 500 Series, review the Regulatory Compliance and Safety
Information for Cisco Unified Communications 500 Series for Small Business document on
Cisco.com.
This platform is a self-contained unit. Do not remove or install any modules or interface cards unless
otherwise directed.
When selecting an installation site, observe these guidelines:
•Cabling is away from sources of electrical noise, such as radios, power lines, and fluorescent
lighting fixtures.
•Clearance to the front and back panels is such that:
– Airflow around the platform and through the vents is unrestricted.
– Front-panel LEDs can be easily read.
– Access to ports is sufficient for unrestricted cabling.
•Temperature does not exceed 104˚F (40˚C), humidity does not exceed 85 percent, and altitude at
the installation site is not greater than 10,000 feet (3049 meters).
Desktop Installation
When installing a Cisco Unified 500 Series and power supply on a desktop, observe the following
precautions:
Caution The Cisco Unified 500 Series installation must allow unrestricted airflow for cooling. For
placing the platform on a desktop, keep at least 1 in. (2.54 cm) of clear space beside the
cooling inlet and exhaust vents.
Warning T his unit is intended for installation in restricted access areas. A restricted
access area can be accessed only through the use of a special tool, lock and
key, or other means of security. Statement 1017