Citizen CL-E700 Series User manual

CL-E700 Series
USER'S MANUAL
Thermal Transfer Barcode & Label Printer

2
CONTENTS
INTRODUCTION.............................................................................................................................. 3
COMPLIANCE STATEMENT FOR EUROPEAN USERS ........................................................... 5
GS MARK STATEMENT................................................................................................................... 5
FCC COMPLIANCE STATEMENT FOR AMERICAN USERS ................................................... 5
EMI COMPLIANCE STATEMENT FOR CANADIAN USERS................................................... 6
ETAT DE CONFORMITE EMI A L’USAGE DES UTILISATEURS CANADIENS .................... 6
IMPORTANT SAFETY INSTRUCTIONS ...................................................................................... 7
NOTICE............................................................................................................................................... 8
SAFETY INSTRUCTIONS................................................................................................................ 9
Chapter 1 Setup
Conrmation of Carton Contents ..........................................................................................11
Part Names and Functions........................................................................................................13
Connection to Power..................................................................................................................20
Driver Installation ........................................................................................................................20
Connection to a Computer.......................................................................................................21
Chapter 2 Printer Operation
Power ON/OFF ..............................................................................................................................22
Normal Operating Mode...........................................................................................................23
Setting the Media ........................................................................................................................25
Setting the Ribbon ......................................................................................................................30
Mode Settings...............................................................................................................................33
Quick Setup of the Print Method ...........................................................................................52
Emulation Auto Detect: Cross-EmulationTM ........................................................................53
Chapter 3 Printer Adjustments
Sensor Adjustments....................................................................................................................55
Media Thickness Adjustment ..................................................................................................59
Media Width Adjustment..........................................................................................................60
Adjusting the Ribbon .................................................................................................................61
Cleaning ..........................................................................................................................................67
Appendixes
Troubleshooting...........................................................................................................................68
Specications ................................................................................................................................71
Interfaces ........................................................................................................................................75
Replacing the Interface Board.................................................................................................88

3
■■■ Main Features ■■■
<High-speed, high-quality printing>
This printer can be used for high-speed, high-quality printing thanks to its ARM® Cortex-A9
processor and Citizen’s history control IC.
*ARM and Cortex are registered trademarks or trademarks of ARM Limited.
<Environment-friendly energy-ecient design>
As an energy-ecient product, this printer is compliant with the International Energy Star
Program (ENERGY STAR®).
<Optimal ribbon tension through ARCPTM>
Designed to provide the optimal ribbon tension from the beginning to the end of the ribbon
roll, the ARCPTM technology insures stable printing position & printed output accuracy by
preventing ribbon slippage and ribbon wrinkle.
<Easy control language>
Label creation and printing is easily accomplished through the use of printer control
language emulations. This printer can process either ZPLTM or DPLTM as standard.
<Easy operation>
• The printer status can be seen easily and its conguration & setup adjusted easily using
the graphic LCD panel.
• The high-lift printhead and mechanism means that media and ribbon can be loaded with
ease and it is constructed for easy thermal printhead cleaning, etc.
• Media width adjustment, media thickness adjustment, media sensor adjustment, and
ribbon tension adjustment can all be accomplished easily by the user using the colour-
coded operator controls.
<Interface>
Ethernet (LAN) and USB 2.0 are standard equipment, for quick data transfer and printing.
<Optional interface>
Optional RS232C Serial, IEEE1284 Parallel and Wireless LAN (WiFi) are all quickly installed.
<Optional auto-cutter / peeler unit>
The auto-cutter and peeler units are designed so that they can be installed easily.
INTRODUCTION
Thank you for purchasing the CITIZEN CL-E700 series printer. This printer is compatible with the maximum
media width (118 mm or 4.65 inch), which has been developed for a wide range of applications such as
labels, tags and tickets.

4
<Adjustable sensors>
The adjustable media sensors - which allow the sensors to be positioned in dierent
locations across the media - are standard features making the printer ideal for use with
special media.
<Installation>
The interface, power switch etc. are installed towards the back and the top cover opens and
closes vertically so that the sides of the printer are not restricted.

5
COMPLIANCE STATEMENT
FOR EUROPEAN USERS
CE marking shows conformity to the following criteria and provisions:
Low Voltage Directive (2006/95/EC, formerly 73/23/EEC)/EN60950-1
EMC Directive (2004/108/EC, formerly 89/336/EEC)/EN55022, EN55024, EN61000-3-2 &
EN61000-3-3
GS MARK STATEMENT
This product has been tested under EN ISO 7779 and has an acoustic level output no higher than
70db(A).
This device is not intended for use at a video workstation in compliance with Bildscharb V.
This device is not intended for use in the direct eld of view at visual display workplaces. To avoid
incommoding reections at visual display workplaces this device must not be placed in the direct
eld of view.
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio
communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.

6
EMI COMPLIANCE STATEMENT
FOR CANADIAN USERS
This Class A Information Technology Equipment (ITE) complies with Canadian CAN ICES-
3(A)/NMB-3(A).
This equipment generates and uses radio frequency energy and if not installed and used
properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference
to radio and television reception. This Information Technology Equipment (ITE) does not
exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of Communications. This equipment is
designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference to radio or television reception, which can be determined
by turning the equipment o and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Use shielded cables to connect this device to computers.
Any changes or modications not expressly approved by the grantee of this device
could void the user’s authority to operate the equipment.
ETAT DE CONFORMITE EMI A L’USAGE
DES UTILISATEURS CANADIENS
Cet Équipements informatiques (EI) de la classe A est conforme à la norme CAN ICES-3(A)/
NMB-3(A) du Canada.
Cet équipment produit et utilise l’énergie à radiofréquences et s’iln’est pas installé et utilisé
correctment, c’esst à dire en accord strict avec les instructions du fabricant, il risque de provoquer
des intérferences avec la réception de la radio et de latélévision.
Le présent Équipements informatiques (EI) n’émet pas de bruite radio électriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicté par le ministère des Communications du Canada.
Cet équipment est conçu pour fournir une protection satisfaisante contre de telles interférences
dans une installation résidentielle. Cependant, il n’y a pas de garantie contre les interférences
avec les réceptions radio ou télévision, provoquées par la mise en et hors circuit de l’équipment;
aussi, il est demandé a l’utilisateur d’essayer de corriger l’interférence par l’une ou plus des
mesures suivantes:
• Réorienter l’antenne de réception.
• Installer l’ordinateur autre part, par égard pour le récepteur.
• Brancher l’ordinateur dans une prise de courant diérente de façon à ce que l’ordinateur et le
récepteur soient branchés sur des circuits diérents.

7
IMPORTANT SAFETY INSTRUCTIONS
• Read all of these instructions and save them for later reference.
• Follow all warnings and instructions marked on the product.
• Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a
damp cloth for cleaning.
• Do not use this product near water.
• Do not place this product on an unstable cart, stand or table. The product may fall, causing serious
damage to the product.
• Slots and openings on the cabinet and the back or bottom are provided for ventilation.
To ensure reliable operation of the product and to protect it from overheating, do not block or cover these
openings. The openings should never be blocked by placing the product on a bed, sofa, rug or other
similar surface. This product should never be placed near or over a radiator or heat register. This product
should not be placed in a built-in installation unless proper ventilation is provided.
• This product should be operated from the type of power source indicated on the marking label.
If you are not sure of the type of power available, consult your dealer or local power company.
• This product is equipped with a three-pronged plug, a plug having a third (grounding) pin. This plug will
only t into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into
the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the
grounding-type plug.
• Do not allow anything to rest on the power cord. Do not locate this product where the cord will be walked
on.
• If an extension cord is used with this product, make sure that the total of the ampere ratings on the
products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make
sure that the total of all products plugged into the wall outlet does not exceed 15 amperes for 120V outlet
and 7.5 amperes for 220V-240V outlet.
• Never push objects of any kind into this product through cabinet slots as they may touch dangerous
voltage points or short out parts that could result in a risk of re or electric shock. Never spill liquid of any
kind on the product.
• Except as explained elsewhere in this manual, don’t attempt to service this product yourself. Opening and
removing those covers that are marked “Do Not Remove” may expose you to dangerous voltage points or
other risks. Refer all servicing on those compartments to service personnel.
• The mains plug on this equipment must be used to disconnect mains power. Please ensure that the socket
outlet is installed near the equipment and shall be easily accessible.
• Unplug this product from the wall outlet and refer servicing to qualified service personnel under the
following conditions:
A. When the power cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally when the operating instructions are followed. Adjust only
those controls that are covered by the operating instructions since improper adjustment of other
controls may result in damage and will often require extensive work by a qualied technician to restore
the product to normal operation.
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance, indicating a need for service.
• For Norway User
The equipment has been designed for connection to IT power distribution system.

8
NOTICE
• Before use, be sure to read this manual. Please keep this manual for future reference as needed.
• The contents of this manual may change without prior notice.
• Reproduction, transfer, or transmission of the contents of this manual without prior consent is strictly
prohibited.
• We are not liable for any damage resulting from the use of the information contained herein, regardless of
errors, omissions, or misprints.
• We are not liable for any problems resulting from the use of optional products and consumable supplies
other than the designated products contained herein.
• Do not handle, disassemble or repair the parts other than those specied in this manual.
• We are not liable for any damage caused by misuse of the printer or usage of the printer in poor
environmental conditions.
• Data residing in the printer is temporary. Therefore, all data will be lost if power is lost. We are not liable for
any damage or loss of prots caused by data loss due to failures, repairs, inspections, etc.
• Please contact us if there are any mistakes or ambiguities within this manual.
• If there are missing or incorrectly collated pages in this manual, contact us to obtain a new manual.
Visit the following site to get documentation, drivers, utilities, and other information.
http://www.citizen-systems.co.jp/english/support/index.html
CITIZEN is a registered trademark of CITIZEN HOLDINGS CO., Japan.
CITIZEN es una marca registrada de CITIZEN HOLDINGS CO., Japón.
Copyright © 2014 by CITIZEN SYSTEMS JAPAN CO., LTD.

9
SAFETY INSTRUCTIONS
which must be strictly observed !
• To prevent personal injury or property damage, the following shall be strictly observed.
• The degree of possible injury and damage due to incorrect use or improperly following
instructions is described below.
Indicates a situation which, if not observed and handled
properly, could result in death or serious injury.
Indicates a situation which, if not observed and handled
properly, could result in injury.
:This is a mark to call attention to the reader.
Warning
Caution
Warning
Never perform the following. If not avoided, these may cause damage or trouble to
the printer or cause the printer to overheat and release smoke and cause burns or an
electrical shock. If the printer is damaged or is malfunctioning, be sure to turn the
printer o immediately and remove the power cord from the outlet, then consult our
service personnel.
• Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.
• Do not place the printer in a poorly ventilated area, or shut o the air vent of the printer.
• Do not place the printer where chemical reactions occur, such as in laboratories or where air is
mixed with salt or gas.
• Do not use a power voltage or frequency other than those specied.
• Do not plug/unplug the power cord or attach/detach the interface cable by simply grabbing the
power cord or interface cable. Do not pull or carry the printer when the tension of the power cord
or interface cable is increased.
• Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.
• Do not plug the power cord into an outlet with many loads.
• Do not spill drinks such as tea, coee and juice on the printer or spray insecticide on the printer.
If drink or water is spilled, rst be sure to turn the power o and remove the power cord from the
outlet, then consult our service personnel.
• Do not disassemble or modify the printer.
Discard or safely store the plastic packing bag. This bag should be kept away from
children. If the bag is pulled over a child’s head, it may cause suocation.

10
General Precautions
Caution
• Prior to operation, read the safety instructions carefully and observe them.
• Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.
• Be careful when moving or carrying the printer. Dropping the printer may cause injury or property
damage.
• Make sure if you open the top cover, it is opened all the way. If only partially open, the cover could
slam shut, possibly causing injury.
• When the cover is open, be careful of the corners of the cover. They could cause injury.
• Do not open the printer during printing.
• When cleaning the surface of the printer case, do not use the cloth that is soaked in thinner,
trichloroethylene, benzine, ketone or similar chemicals.
• Do not use the printer where there is a lot of oil, iron particles, or dust.
• Do not spill liquids or spray insecticide on the printer.
• Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.
• Operate the control panel properly. A careless, rough handling may cause problems or malfunction.
Do not use such sharp-edged tool as a ballpoint pen for operation.
• Be careful of the edges of the plates so injury or property damage is possible.
• If a problem occurs during printing, stop the printer immediately and unplug the power cord from
the outlet.
• When printer trouble occurs, do not try to dissemble it. Instead, consult our service personnel.
Precautions When Installing the Printer
• Prior to operation, read the safety instructions carefully and observe them.
• Do not use or store the printer near re, excessive moisture, in direct sunlight, near an air conditioner
or heater or other source of unusually high or low temperature or humidity or excessive dust.
• Do not place the printer where chemical reactions occur, such as in a laboratory.
• Do not place the printer where air is mixed with salt or gas.
• The printer must sit on a firm, level surface where there is ample ventilation. Never allow the
printer’s air vent to be blocked by a wall or other object.
• Do not put anything on the top of printer.
• Do not place the printer near a radio or television, and do not use the same wall outlet for the
printer and radio or television. Radio or television reception could be adversely aected.
• Do not use a power voltage or frequency other than those specied.
• Do not put anything on the power cord or step on it.
• Do not drag or carry the printer with the power cord or interface cable.
• Avoid plugging the power cord into an outlet with many loads.
• Do not bundle the power cord when inserting the plug.
• Always grip the plug housing, not the cord, to plug/unplug the power cord.
• Make certain the power is turned o before connecting/disconnecting the interface cable.
• Avoid lengthening the signal cable or connecting it to any noise-producing device. If it is
unavoidable, use the shielded cable or twisted pair for each signal.
• Place the printer near the outlet where the power cord can be unplugged easily to shut o power.
• Use the AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated
and there will be danger of electric shock.
Caution

11
Chapter 1 Setup
Chapter 1 Setup
Conrmation of Carton Contents
Check that the following accessories are included with the printer in the
carton.
Printer
[Model CL-E720]
Head cleaner Media holder guide Media holder bar
Test label media
CD-ROM
(User’s Manual)
Power cord
Quick-start guide
Safety Instructions
Sample ribbon Paper core (for ribbon)Ribbon holder
Note: The empty carton and packing materials should be stored for
future shipping of the printer.

12
Chapter 1 Setup
Caution
• Be careful when moving or carrying the printer and when taking
the printer out of the carton. The printer may cause injury or
property damage if dropped. Be sure to grip the printer housing
rmly when taking it out of the carton. Do not grip the printer by
the foam packing material which may break, causing the printer
to drop.
• When opening the cover, open it all the way. If only part way
open, the cover could slam shut, possibly causing injury.
• Be careful of the edge of the cover when the cover is opened. It
may cause injury or property damage.
• Be careful of the edges of the metal plates so injury or property
damage is possible.
Conrmation of Carton Contents

13
Chapter 1 Setup
Part Names and Functions
Front View
3
2
1
1 Top cover window
The amount of ribbon and media remaining can be checked through
this window.
2 Top cover
Is opened vertically to set media or ribbon.
3 Operation panel
This is used to make changes and adjustments to the printer and its
conguration
Operation panel (p.18)

14
Chapter 1 Setup
Part Names and Functions
Inside the printer
6
4
5
3
2
1
1Media holder guide
This guide is moved horizontally to match the media size. The guide
can be sliding it from the holder bar.
2Media holder bar
The media is supported by the media holder bar when installed in the
printer.
3 Ribbon drive unit
4Head close knob
Push the head close knob to lock the mechanism closed. If you push
on another part of the mechanism, the printer may not lock closed
correctly.
5 Front cover
It is removed to install optional units such as the peeler or cutter.
6Ribbon holder
It is used to attach the ribbon and paper core.
Setting the Ribbon (p.30)

15
Chapter 1 Setup
1
3
4
5
2
1 Large blue-head open lever
The head unit can be raised to install media by pushing this lever.
It locks the head unit during printing.
2 Media width adjustment dial
It is adjusted to match the width of the media.
3 Media thickness adjustment dial
It is adjusted to match the thickness of the media.
4Front (winding side) ribbon tension adjustment knob
This is adjusted according to the width of the ribbon that is used. It is
also used when the ribbon is wrinkled or slips.
5Front (winding side) ribbon left-right balance adjustment
knob
It is used to perform an adjustment when the ribbon is wrinkled.
Normally set it to the center position.
Media Width Adjustment
(p.60)
Media Thickness Adjustment
(p.59)
Ribbon Tension Adjustment
(p.61)
Ribbon Balance Adjustment
(p.63)
Part Names and Functions

16
Chapter 1 Setup
6
1
3
4
3-2
2
-1
4-2
-1
5
1 Thermal printhead
This is the printhead. Avoid touching this with your ngertips and
leaving grease or dirt on the printhead surface.
2 Sensor arm
The media can be installed by raising this arm.
The media can be held in place by lowering this arm.
3 Upper sensor (3-1) and bottom sensor (3-2)
When used as a transparent sensor (for labels and tags with notches),
it is used by matching the sensor markings of the upper sensor and
the bottom sensor. When used as a reective sensor, it is used by
matching the sensor marking on the bottom sensor with the position
of the black mark on the liner or media backing.
4Media guides
Left xed media guide (4-1) and right movable media
guide(4-2)
The end of the media is matched to the left xed media guide, then
the right side movable media guide is moved horizontally to match
it to the media size. And the movable media guide is used as a guide
to match the upper sensor and bottom sensor when using the
transparent sensors.
5Platen
Interlocked with the thermal printhead, it feeds media backwards or
forwards.
6Media damper
When roll paper is used, this prevents marking on the media especially
at higher print speeds.
Setting the Media (p.25)
Setting sensor positions
(p.28)
Sensor Adjustments (p.55)
Part Names and Functions

17
Chapter 1 Setup
3
2
1
4
1 Rear (feeding side) ribbon tension adjustment knob
The adjustment is done according to the width of the ribbon to be
used. It is adjusted when slippage or wrinkling appears in the ribbon.
2 Ribbon guide adjusting cam
Adjustment can eliminate the slack in ribbon and prevent occurrence
of wrinkles.
3 Ribbon guide shaft
It guides the ribbon to be fed.
4Optional unit connector cover
It is opened when the cables of the cutter unit and the peeler unit are
connected. Do not remove during normal use.
Part Names and Functions
Ribbon Tension Adjustment
(p.61)
Ribbon guide adjustment
(p.65)

18
Chapter 1 Setup
Part Names and Functions
Operation panel
1
2 4
3 6
5
1 LCD display
This displays the operational status of the printer and the menu
settings.
2Pause key
This temporarily stops printing.
3LED
This is lit when the printer power is on. (green)
This is lit when the printer is in an alarm or error status. (red)
4Stop key
This stops printing or cancels the alarm.
5MENU key
This key enters the menu setting mode or reprints the nal label,
depending on printer status.
6Feed key
This key feeds the media to the top of the next label or form.
Normal Operating Mode (p.23)
LED Functions (p.24)

19
Chapter 1 Setup
Part Names and Functions
Rear View
1
2
3
4
5
6
1Power switch
The is the power switch for the printer.
2Power cord inlet
The connector of the enclosed power cord is connected here.
3Fanfold paper insertion slot
If you want to use fanfold paper, insert the media into this slot from
outside the printer.
4Option interface
Optional interface board can be installed by removing the interface
cover. Contact your retailer if you want to use the option interface.
5USB interface (USB2.0)
This receives USB transmission of data from a host computer.
6Ethernet interface
Data from host computer is received via wired LAN communication.
NOTE: Do not connect the USB cable to the wired LAN connector.
Doing so may damage the connector.
Replacing the Interface Board
(p.88)
USB Interface (p.75)
Connection to Power (p.20)
Ethernet Interface (p.76)
Power ON/OFF (p.22)

20
Chapter 1 Setup
Connection to Power
1. Check that the power switch to the printer is turned OFF.
2. Connect the connector of the power cord to the power cord
inlet on the printer.
3. Insert the plug of the power cord in the AC outlet.
Power Cord Inlet
AC Outlet
Driver Installation
The computer may automatically detect the presence of the new printer
when it is rst started, depending on the computer type, interface and
operating system. Follow any on-screen instruction and also instructions
supplied with any additional CD-ROM disk included with your printer.
Your supplier will assist you with the correct drivers and software which
are compatible with your particular computer system.
Use an AC outlet that accepts a three-pronged plug. Otherwise,
static electricity may be generated and there will be danger of
electric shock.
Caution