Citizen CMP-10 User manual

MOBILE THERMAL PRINTER
MODEL CMP-10
CMP-10BT
User’s Manual

This printer conforms to the following Standards:
Low Voltage Directive 73/23/EEC, 93/68/EEC, EMC Directive 89/336/EEC,
92/31/EEC, 93/68/EEC.
LVD:EN60950
EMC : EN55022 Class B
EN61000-3-2
EN61000-3-3
EN55024
R&TTE: EN300328
This declaration is applied only for 230V model.
Declaration of Conformity
For Unites States
In order to comply with FCC radio-frequency radiation exposure guidance for
an uncontrolled exposure, this device and its antenna must not be co-located
or operating in conjunction with any other antenna or transmitter.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.
For Canada
Operation of this device is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
This installer of this radio equipment must ensure that the antenna is located
or pointed such that it does not emit RF field in excess of Health Canada limits
for the general population; consult Safety Code 6, obtainable from Health
Canada’s web site www.hc-sc.gc.ca/rpb

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GENERAL PRECAUTIONS
●Before using this product, be sure to read through this manual. After
having read this manual, keep it in a safe, readily accessible place for
future reference.
●The information contained herein is subject to change without prior
notice.
●Reproduction or transfer of part or all of this document in any means is
prohibited without permission from CITIZEN SYSTEMS.
●Note that CITIZEN SYSTEMS is not responsible for any operation results
regardless of missing, error, or misprinting in this manual.
●Note that CITIZEN SYSTEMS is not responsible for any trouble caused
as a result of using options or consumables that are not specified in
this manual.
●Except explained elsewhere in this manual, do not attempt to service,
disassemble or repair this product.
●Note that CITIZEN SYSTEMS is not responsible for any damage
attributable to incorrect operation/handling or improper operating
environments which are not specified in this manual.
●Data are basically for temporary use, not stored for a long period or
permanently. Please note that CITIZEN SYSTEMS is not responsible
for damage or lost profit resulting from the loss of data caused by
accidents, repairs, tests or other occurrence.
●If you find loss of information, error, or uncertain matter, please contact
your CITIZEN SYSTEMS dealer.
●If you find any disordered or missing page (s), contact you CITIZEN
SYSTEMS dealer for replacement.
CITIZEN is a registered trade mark of CITIZEN WATCH CO., LTD., Japan.
CITIZEN es una marca registrada de CITIZEN WATCH CO., LTD., Japón.
ESC/POS is a trade mark of Seiko Epson Corporation.

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SAFETY PRECAUTIONS
About Pictogram
Precautions and notices necessary to follow for preventing hazards to the user
or other person or their properties are defined as shown below. Hazards and
degrees of damage that may be caused by ignoring the instructions are
categorized as shown below. Please be familiar with the content of these
definitions before reading this manual.
Definition of Pictogram
Danger Indicates the case that may result in
death or serious injury.
Warning
Caution
This symbol indicates that using the
product improperly in defiance of this
symbol may result in death or serious
injury.
This symbol indicates that using the
product improperly in defiance of this
symbol may result in injury or damage
to properties.
This symbol indicates the hazard that needs precautions.
This symbol indicates prohibited actions.
This symbol indicates mandatory actions.

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Precautions in Handling Printer
WARNING
●If the product is kept in use under abnormal condition such as
generation of heat, smoke, or abnormal odor, a fire may occur.
Immediately turn the printer power off, remove the battery,
and contact our service agent.
●If any foreign matter (metal tip, water, liquid) enters the product,
immediately turn the printer power OFF, remove the battery,
and contact our service agent. Ignoring this instruction may
result in a fire.
CAUTION
●Do not place the printer on a shaky table or other unbalanced
place. The printer may drop or fall resulting in injury.
●Avoid using or storing in the following place. Damage to printer
may be caused.
•In a car parked in a sunny place, a place exposed to direct
sunlight, near heat generating equipment, or the like.
•A place where temperature or humidity is excessively high
or low, or its change is radical.
•A dusty place.
•A place likely to get a splash of water or liquid.
●Never drop nor give strong shock or vibration. Fault or damage
may be caused.
●Avoid entry of foreign material. Otherwise, fault may occur.
●Do not use volatile liquid (thinner, benzine, etc.) or wet cloth
when cleaning the printer. Deterioration or discoloration may
occur. Use a dry, soft cloth for cleaning.
●Do not move the printer or give any shock or vibration to it
while the printer is in operation or in standby operation. The
printer power may be disconnected and the print data may be
lost.

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●Do not touch the print head or paper cutter while replacing
print paper. Heated print head may cause burn. The cutter
may cause injury to the hand.
Precautions on Using Printer
●Use of print paper other than specified may result in not only
deteriorated print quality but shortened life of print head
(printing portion).
●Do not tap or rub the print head with edged or hard material.
●When dew condensation is present on the print head, dry it
completely before printing. Printing with dew condensation
may damage the print head.
●Do not use the battery other than specified.
CAUTION
WARNING

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WARNING
DANGER
●Entering battery liquid may result in loss of eyesight.
Immediately wash eyes with fresh water and get medical care.
●Keep the following in mind when handling battery. Otherwise,
liquid leakage, heat generation, and explosion may result.
•Do not throw battery into fire or do not apply heat.
•Do not peel or scratch the external tube.
•Soldering is prohibited.
•Do not give strong shock to battery or throw it away.
•Do not short-circuit the positive and negative terminals with
a metal such as metal wire.
●Never disassemble or modify battery. Otherwise, liquid
leakage, heat generation, or explosion may occur.
Precautions on Using Battery
●If battery liquid attaches to skin or cloth, immediately wash it
out with fresh water. Otherwise, skin disorder may be caused.
CAUTION
●Risk of explosion if battery is replaced by an incorrect type.
●Dispose of used batteries according to the instructions.

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●Do not dip battery in water or sea water. Wet battery may
generate heat or may be subject to corrosion.
●Do not use or leave battery at high temperature. Using or
leaving battery in a place of high temperature may result in
liquid leakage, deteriorated performance, or shortened lifetime.
●Keep battery beyond the reach of a baby or child. Pay attention
not to let a child take out the battery.
●If the battery is used for the first time, be sure to charge it
completely before use.
●If any abnormality is found while the battery is in use, stop the
operation and carry the battery in local sales agent.
●The battery in the printer is shipped partially charged. Please
fully charge the battery prior to using the printer.
Carry used battery in recycling agent.
●Before printing, confirm that print paper is set straight forward
at the exit from the print (thermal) head. Skewed setting may
result in paper jamming.
●To prevent skewed insertion of paper, use the following form
for the end of paper.
CAUTION
Precautions on Setting Print Paper
NGOK NG NG
CAUTION

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CAUTION
●Print density may change with the kind of print paper. Print
density is adjusted by the Print Density Set command in
Command Reference. For details, refer to Command Reference
(Separate sheets).
●Observe the following when using thermal paper. Thermal
paper is not resistant to discoloration, deterioration in quality,
and thin printing.
•Do not let printed thermal paper exposed to light for a long
time.
•Avoid exposure to high temperature, humidity, liquid, or
sunlight.
•When keeping the printer thermal paper on a board, do not
use paste, adhesive, or adhesive tape containing volatile
organic solvent.
•For long-time storage, use thermal paper of high storage
type or copy it with plain paper copier.
•Avoid contact with a film of vinyl chloride for a long time.
•Avoid using ammonia. Do not put thermal paper near the
paper copied by use of ammonia.
•Avoid putting sweat or grease from your hands on the
surface (printed or to be printed) of thermal paper.
•Store thermal paper in a dark place with average temperature
below 25°C and relative humidity below 65% .
●Using print paper with a thickness outside the recommended
range may cause improper print quality.
Precautions on Using Thermal Paper (Print Paper)

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WARNING
CAUTION
CAUTION
●With one side of the connector connected to this product, do
not touch the metal part of the other connector.
Precautions on Using Special Serial Cable
●Static electricity may cause breakdown of internal circuit of
this product.
●Do not leave this product with a cable wound around it for a
long time. Disconnection or discoloration may result.
●Plugging and unplugging the contactor shall be done securely
in the correct direction.
●Do not use the product at a voltage and frequency other than
specified.
●Do not use AC adapter other than specified.
●Before use, confirm that the power receptacle has sufficient
capacity.
●Do not connect to the power receptacle where multiple
connections are used.
●Do not step on, tap, or put any object, on the cable of the AC
adapter.
●Before connecting or disconnecting AC adapter, turn the printer
power OFF. Do the operation securely.
Precautions on Using AC Adapter

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THE TABLE OF CONTENTS
1. INTRODUCTION ...........................................................11
1.1 Features .......................................................................... 11
1.2 Included and Optional Accessories .............................. 12
1.3 Type Classification ......................................................... 12
2. GENERAL SPECIFICATIONS ........................................13
3. EXPLANATION OF PRINTER PARTS............................16
3.1 LED Indicators ................................................................ 16
3.2 Communication Port and Switch .................................. 17
3.3 Inside of Paper Cover ..................................................... 18
3.4 Buzzer .............................................................................. 18
3.5 Bottom Surface and Battery Cover ............................... 19
3.6 Dimensions and Views .................................................. 20
4. OPERATION ..................................................................21
4.1 Replacing the Paper Roll ............................................... 21
4.2 Method of Charging ....................................................... 22
4.3 Communication by IrDA ................................................ 23
4.4 Communication Via Serial Port (Cable) ........................ 24
4.5 Communication by Bluetooth ....................................... 25
4.6 Reading Mag Stripe Card (Only Model with
Built-in Mag Stripe Card Reader) .................................. 25
4.7 Removing the Battery Pack ........................................... 26
4.8 Installing the Battery Pack ............................................. 27
4.9 DIP Switch Setting ......................................................... 28
4.10 Setup menu function (Firmware after Ver 2.20EN) .. 29
5. FUNCTION ....................................................................31
5.1 Auto Power OFF ............................................................. 31
5.2 Interface Selection ......................................................... 31
5.3 Low Battery Detection ................................................... 31
5.4 Monitoring the Print Head Overheating ....................... 32
5.5 Self Testing and Internal Settings ................................. 32
5.6 Print Area ........................................................................ 32

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6. LIST OF COMMANDS ..................................................33
7. MAINTENANCE AND SERVICE ...................................35
8. APPENDIX
HANDLING BELT CLIP KIT ............................................36
8.1 How to Mount Belt Clip ................................................. 36
8.2 Mounting Rubber Feet ................................................... 36

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1. INTRODUCTION
CMP-10 is a compact, full featured portable line thermal printer, which
can be used in a large variety of job environments ranging from door-
to-door sales through small and mid-sized catering establishments,
car-rentals, parking lots, field services to on-board sales on land, sea
and air.
IrDA/Bluetooth communication with a PDA or similar device is useful
for business activities at the point of sale or service.
Easily worn on the belt it is a highly efficient device for printing plain
text and graphic receipts on demand plus logos, bar codes and other
graphic elements.
1.1 Features
●Small and lightweight.
●High speed and low noise emission of the line thermal printing
mechanism.
●Long-life printing head with high reliability.
●Easy paper-handling, owing to the paper-drop-in style.
●The large-capacity Lithium-ion rechargeable battery allows an
extensive amount of printing with a single charge.
●Built-in IrDA.
●Built-in Bluetoothfunction. (CMP-10BT)
●Built-in mag stripe card reader. (Option)
●Choice of paper-roll diameters – Max. 40 or 50 mm.

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1.2 Included and Optional Accessories
When unpacking the package, confirm the availability of:
●Printer unit: 1 piece
●Sample paper roll: 1 roll
●AC adapter: 1 piece
●User’s manual: 1 copy
E (European) model
●Belt clip kit 1 set
(Belt clip, 2 ×screws, 2 ×rubber feet)
Please refer to the Appendix for how to mount belt clip and rubber
feet.
Optional Accessory for European model: Serial Cable CA10-01
U (North America) model
●Serial Cable CA10-01
1.3 Type Classification
Classified by the following designation.
CMP-10BT - U 5 M
Magnetic stripe reader
None: Without reader
M: With reader
Diameter of paper roll in stock (Paper cover)
5: Max φ50 mm
4: Max φ40 mm
Destination (AC adapter and characters)
E: For Europe etc.
J: For Japan
U: For North America
This user’s manual is compiled for E/U destination model.
Model
CMP-10: Standard model
CMP-10BT: Built-in Bluetooth model

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2. GENERAL SPECIFICATIONS
Feature Parameters
Printing system Direct thermal printing
Printing speed 50 mm/sec
Printing head Total dots: 384
Dot density: 8 dots/mm
Printing width: 48 mm
Emulation ESC/POS commands plus extra commands for
specific printer features
Characters ASCII Code, Alphanumeric characters,
International characters, Windows Code page
Characters per line FONT A: 32 characters/line, FONT B: 42 characters/line
Dot matrix FONT A: 12H ×24V, FONT B: 9H ×16V
Bar code type UPC-A/E, JAN(EAN)13/8 columns, ITF,
CODE39, CODE128, CODABAR, CODE93
Paper feed system Friction feed
Paper width 58 ±0.5 mm
Paper thickness 60 - 65 µm
Recommended paper TF50-KS-E2D (Nippon Paper)
Paper roll maximum diameter 40 mm (CMP-10-×4), 50 mm (CMP-10-×5)
Minimum core diameter 8 mm
Interfaces IrDA version 1.0
Bluetooth version 1.2
Serial interface (by serial cable - option)
IrDA interface Mode: Infrared transceiver mode
Transport wave: Wave length - 850 to 900 nm
Communication speed: 9600, 19200, 38400, 57600,
115200 bps
Data length: 8 bits
Start bit: 1 bit
Stop bit: 1 bit
Parity: none
Communication: Half duplex
Flow control: IrDA standard
Communication distance: Max. 80 cm
Supported protocol: IrComm 3 wire raw/IrLPT/
IrLMP/IrLAP

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Feature Parameters
Bluetooth interface Transfer method: Bluetooth 1.2 compliant
(CMP-10BT only) Frequency: 2.4 GHz
Modulation method: FH method (Frequency
hopping spectrum diffusion method)
Hypothetical interference distance: 10 m
Transfer rate: 723.2k/57.6k bps (Transfer rate
between Bluetooth module only)
The communication speed between Bluetooth and
the printer is 115.2kbps.
Transfer capacity: Up to +4 dBm (Class 2 & Class 3)
Coding: 128 bit
Security level: Link
Standard PIN specification: Prepared (16 digits)
PIN code: Lower 4 digits of the BD address
Profile: Serial Port Profile
Serial interface Speed: 1200, 2400, 4800, 9600, 19200, 38400, 57600,
115200 bps
Interface: Bidirectional serial communication
Signal level: RS-232C
Data lenght: 8 bits
Start bit: 1 bit
Stop bit: 1 bit
Parity: None
Flow control: Xon/Xoff
Connector: Motorola Star Tac
Input buffer 64 KB
Mag stripe reader Track 1, 2, 3
LED color Power LED: GREEN and RED
Charge LED: GREEN and RED
Operation switches Power switch 1, LF switch 1
Sensors and error monitoring Paper end sensor, Open cover sensor,
Head temperature, Low battery
Power consumption Idle - approximately 2W
When printing - approximately 15W
Battery Battery type: Li-ion battery pack
Cell Voltage: 3.7 V
Number of cells: 2
Battery pack voltage: 7.4 V
Battery pack capacity: 2000 mAh
Battery charging time Approximately 3 hours by main unit + AC adapter
Maximum lines printed with 30,000 lines
fully charged battery (At temperature 20°C, standard setting,
alphanumeric slide pattern printing. The number of
lines may be changed by such condition as
temperature, etc.)

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Feature Parameters
Power supply monitoring Auto Power OFF (programmable - from 1 to 60 min.)
Low battery monitoring included.
AC adapter Model: 10AD-JU (for Japan, USA, and Canada)
10AD-E (Europe)
Input voltage 90 V - 264 V AC
Output voltage 9.0 V DC 1.0 A
Operating environment Temperature: 5 – 40°C
Humidity: 35 – 80% RH (No dew condensation)
Storage environment Temperature: –20 – 60°C
Humidity: 10 – 90% RH (No dew condensation)
Reliability Print head: 100,000,000 pulses or 50km
(Normal temperature, 12.5% density, rated energy)
Mechanism: 15,000,000 lines
Safety standard and EMI UL, c-UL, TUV, GS, PSE (AC Adapter only)
VccI B, CE Marking, Fcc B
Dimensions 116 (W) ×104 (D) ×63 (H) mm
(50 mm paper cover + Mag stripe reader)
Weight Approx. 370 g (with battery and belt clip without
paper)
Options
Serial Cable, Mag Stripe card reader (Factory option)

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3. EXPLANATION OF PRINTER PARTS
3.1 LED Indicators
(1) Charge LED
RED on: Battery is charging
GREEN on: Battery is Fully charged
(2) Power (Error) LED
GREEN on: Lights when printer is powered ON.
RED/GREEN blinks fast: No paper or cover open.
RED/GREEN blinks slow: Print head is overheated or macro is in
process and awaiting LF switch operation.
Red on: Lights red under the following condition.
•When LF switch is pressed
•When waiting for reading mag stripe card (When card reading
is finished or after 10 seconds, it lights green.)
•While pressing and holding the Power switch to turn the printer
off (When releasing the switch after the LED changes to green,
the printer power is turned OFF.)
The LED will light red momentary at the time of IrDA
communication.
(1)
(3)
(5)
(7)
(8)
(9)
(4)
(2) (6)

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3.2 Communication Port and Switch
(3) IrDA interface unit
Receives data from host and transmits printer status.
For communication with IrDA communication, refer to 4.3.
(4) Serial port
For serial cable (option) connection to host.
For the method of communication with cable and connecting
cable, refer to 4.4.
(5) Power switch (ON/OFF)
Press and hold the Power switch for 1 second to turn the printer
power ON.
To turn OFF the printer, press and hold the Power switch till the
Power LED changes from red to green.
(6) Line feed switch (LF)
Press once for 1 line paper feed.
Press down and hold for continuous paper feed to any required
length.
If print data still remains in the printer when printing is suspended
due to no paper or the like, recover the printable condition and
then press this switch to resume printing.
(7) Open cover switch
Press down to open the paper cover (9) for replacing the paper
roll.
(8) Manual cutter
To cut the printed paper, gently pull the paper from the edge of
the paper at the angle so that paper firmly contacts the manual
cutter.
Improper direction of pull may result in poor cutting or excessive
unwinding of paper, or opening the cover. In some case, characters
may be destroyed at the first printing after the paper is cut.
(9) Paper cover
Set print paper inside this cover.

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3.3 Inside of Paper Cover
(10) Paper feed roller
Feeds paper through the printing mechanism.
(11) Printing (thermal) head
Records print data on the thermal paper.
3.4 Buzzer
The built-in buzzer sounds in the following cases.
When low battery is detected (sounds 3 times)
When magnetic card was successfully read (sounds once)
When buzzer command is sent (the number of sounding times is
controllable)
(11)
(10)