Clear One DIALOG 10 USB User manual

Wireless Microphone Systems
DIALOG®10 USB Remote Software
User ManUal
DIALOG®10 USB Wireless Mic System

ClearOne
5225 Wiley Post Way
Suite 500
Salt Lake City, UT 84116
Telephone [phone]
1.801.975.7200
FAX [phone]
E-mail [email protected]
On the Web www.clearone.com
User Manual DIALOG 10 USB Microphone System Remote Software
ClearOne Part No. DOC-0482-001 OCTOBER 2021 (Rev. 1.2)
© 2021 ClearOne, Inc. All rights reserved. No part of this document may be reproduced in any form or by any means without written permission from ClearOne.
Printed in the United States of America. ClearOne reserves specific privileges. Information in this document is subject to change without notice. Other product
names may be trademarks of their respective owners.

DIALOG 10 USB ...........................................................................................................................3
DIALOG 10 USB - SINGLE CHANNEL WIRELESS MIC SYSTEM .................................................................... 3
DIALOG 20 SOFTWARE ..............................................................................................................4
PC REQUIREMENTS .......................................................................................................................................... 4
DOWNLOAD AND INSTALL THE SOFTWARE .................................................................................................. 4
HOME SCREEN ................................................................................................................................................. 9
SETUP ........................................................................................................................................10
DIALOG 10 USB . ............................................................................................................................................. 10
ONLINE SETUP MODE ..............................................................................................................10
OFFLINE SETUP MODE ............................................................................................................11
EDITING TRANSMITTER PARAMETERS ............................................................................................................... 12-14
SYNCING DIALOG®20 TRANSMITTERS WITH RECEIVER ....................................................................................15
FILE..............................................................................................................................................................................16
SAVE PRESET TO DISK ........................................................................................................................................ 16
LOAD PRESET FROM DISK ................................................................................................................................. 16
SETTINGS ................................................................................................................................................................ 17
AUTO SCAN .......................................................................................................................................................... 17
PRINT CURRENT SETTINGS ............................................................................................................................... 17
SET RECEIVER NAME .......................................................................................................................................... 18
TOUR MODE ......................................................................................................................................................... 19
CHANNEL MODE ............................................................................................................................................. 20-21
RF SCAN .............................................................................................................................................................. 22-23
PRESETS .................................................................................................................................................................. 24
ALERT .................................................................................................................................................................. 25-26
HELP ..........................................................................................................................................................................27
UPDATE WIZARD ......................................................................................................................28
REMOTE SOFTWARE UPDATE .................................................................................................................. 28-30
RECEIVER FIRMWARE UPDATE ................................................................................................................ 31-32
TRANSMITTER FIRMWARE UPDATE ........................................................................................................ 33-35
HELP LIBRARIES .................................................................................................................36
EXPOSURE AND COMPLIANCE ......................................................................................... 37-38
Table of Contents

3 DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software
About the DIALOG 10 USB
DIALOG 10 USB - 1 CHANNEL WIRELESS MICROPHONE SYSTEM
DIALOG 10 USB is a compact, feature-rich and complete single channel wireless microphone
system that consists of a receiver with built-in antenna, and all types of transmitters – boundary
tabletop, gooseneck podium, handheld, beltpack and docking station. It uses 2.4 GHz universal
RF band and has robust adaptive frequency hopping technology. DIALOG 10 USB system can be
connected directly to a lap-top or desk-top PC via USB (type C) connection.

DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software 4
WS800 and DIALOG 20 Remote Software
This software is used to configure the DIALOG 10 USB wireless microphone system.
This manual explains the software in greater details in the following sections.
PC REQUIREMENTS
The minimum requirements for the Windows version of WS800 & DIALOG 20 software are:
• Operating System: Microsoft Windows 7, 8, 10 (32 and 64 bit)
• CPU: 1.6 GHz processor or greater
• Memory: 2 GB or more
• Network Connection: 100/1000 MB
DOWNLOAD AND INSTALL THE SOFTWARE
The easiest and most intuitive way to set parameters for ClearOne transmitters and receivers is
with the Remote software. The software is available for download at the ClearOne Website:
www.ClearOne.com / Resources / Resource Library / Professional Microphones /
ClearOne Wireless Microphones / Software Downloads.
Install the software by running the executable and following installation prompts.
1. Click on the executable. A User Account Control window asks you for permission to allow the
application to install the software.
2. Click [Yes] to proceed with the installation. The Select Location screen displays.
Note: If any previous version of the Remote software is already installed on your PC, make
sure to uninstall it before installing more updated versions.

5 DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software
3. If you want to install the application somewhere other than to the default location (Program
Files\(x86)\ClearOne\WS800 and Dialog 20 Remote Software), click [Browse] and choose an
alternate location. Once you have chosen your preferred location, click [Next]. The Select Start
Menu screen displays.
4. If you want to store program shortcuts somewhere other than the default location (ClearOne\
WS800 and Dialog 20 Remote Software), click [Browse] and choose an alternate location.
Once you have chosen your preferred location, click [Next]. The Additional Tasks screen
displays.

DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software 6
5. If you do not want an additional task to be completed, uncheck it, and click [Next]. The
application is ready to install.
6. Click [Install]. The Installing screen displays, and the application begins installing the
software.

7 DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software
When the program finishes installing, the WS800 and DIALOG 20 Remote Software Setup
Wizard completion screen displays.
7. If you want to launch the software upon completion, leave Launch WS800 and DIALOG 20
Remote Software checked, and click [Finish].
8. The software launches and starts to initialize. Upon startup, the software attempts to install
and checks the status of the Receiver USB, Transmitter USB CDC (Communication Device

DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software 8
Class), Transmitter USB Boot loader, and DIALOG 20 USB drivers. This requires administrative
privileges.
9. You are prompted to restart the software as an administrator. Click
[RESTART AS ADMINISTRATOR].
10. A Windows Security window asks you for permission to install the drivers, if they have not
been installed previously. Click [Install].
11. Once all drivers have been installed, you are prompted to [CLOSE] out of setup, and to start
using the application.

9 DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software
HOME SCREEN
Once installation completes, the home screen displays. From here, you can select your
language1, configure your receiver(s) online2, configure and save receiver settings offline3,update
software and firmware4, or access related user documentation5.
The software version is visible in the bottom right-hand corner, for easy reference.
Note: Before using the software, it is recommended that you update the system firmware
(See pg. 28 - 35).

DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software 10
ONLINE SETUP MODE
Allows you to connect this configuration software to your DIALOG 10 USB wireless receiver.
If you are using Online Setup Mode,
1. Select [Online Setup Mode] to connect the software to your receiver.
2. Select the USB connection method, and click [FIND RECEIVER]. The Ethernet connection is
not applicable to the DIALOG 10 USB receiver.
If you select [Advanced Options], COM port options populate. Once you select your option, click
[CONNECT].
Note: When you connect to the DIALOG 10 Receiver in Online Setup Mode, the GUI opens
and the “Edit Transmitter Parameters” window is visible. You are now in Online Setup Mode.
Note: The DIALOG 10 USB receiver connects to this PC software via USB Type A to USB
Type C cable.

11 DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software
OFFLINE SETUP MODE
Allows you to configure and save settings for future application.
If you are using Offline Setup Mode,
1. Select [Offline Setup Mode] to connect the software to your receiver.
2. Select the type of receiver you want to save settings for.
Note: When you connect to the DIALOG 10 Receiver in Offline Setup Mode, the GUI opens
and the “Edit Transmitter Parameters” window is visible. Any changes will be applied the
next time you connect in Online Setup Mode.
Note: When you are in Offline Setup Mode, the RF Scan function is only a simulation.

DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software 12
EDITING TRANSMITTER PARAMETERS
The DIALOG 10 USB receiver screen reflects 1 channel:
1. Click [EDIT] to edit the channel’s parameters.
2. An EDIT TRANSMITTER window displays. Choose the parameter(s) you wish to edit and enter
new value(s). Click [APPLY] to save changes and close out of this window.

13 DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software
TransmiTTer Channel ParameTers
Channel/Slot Name: Assign a name to each transmitter / receiver pair. The Slot Name has up to ten
alphanumeric characters that show on the OLED displays in the applicable Transmitters and ClearOne
Remote software.
Channel Number: Manually set the channel number of the transmitter and receiver pair.
Transmitter (TX) Audio Gain: The transmitter has analog input gain from -20 db to +30 db.
TX Gain Lock: When a transmitter has Gain Lock enabled, it ignores gain changes sent from the receiver
and keeps its current gain setting. This is useful if different types of transmitters are used with a particular
receiver slot and they need to have different audio gains set for optimal performance.
Transmit RF Power: This function controls the output power of the transmitter.
• 1 mW: Use for most conference room applications with antennas about 50 feet from the transmitter.
• 10 mW: Use when the antennas are 50 to 100 feet from the transmitters, or when you hear dropouts
at 1 mW.
Note: Using higher power than necessary, especially when there is a high channel
count, increases IMD (Inter Modulation Distortion) and can cause dropouts. It may seem
counterintuitive, but you should first try lowering the output power to solve dropouts.
Power Switch Mode: This function controls the transmitter’s power switch.
• ON/OFF: Use this setting to save battery life in the off position. It takes several seconds to reconnect
after the transmitter is turned on.
• ON/Mute: Use this setting when you want to be able to turn the transmitter on without a delay.
• ON/ON: Use this setting to prevent the user from inadvertently turning the transmitter off.
Low Cut: Toggles a 75 Hz low-cut audio filter.
• 75: Reduces low-frequency rumble, handling noise and background noise. This setting is
recommended for most spoken-word applications.
• Off: This setting is recommended for most musical programs.
RF Standby Mode: When RF Standby Mode is enabled, the transmitter turns off the RF output when the
transmitter is muted. This greatly reduces the power consumption and allows a much longer battery life.
• Disabled: Pressing the mute button mutes the receiver. The transmitter continues to send RF
signals. Unmuting is instantaneous.
• Enabled: Muting turns off the transmitter RF power. Unmutting reestablishes the transmitter RF link
to the receiver. There is a slight delay when unmuted, it takes about a half second to pass audio.

DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software 14
3. When the [NEED TO SYNC] alert is lit, it indicates that one or more parameters in queue
is ready to be downloaded and implemented with the next transmitter sync to the receiver
channel.
Tx Controls Lock: This function locks the control buttons on beltpacks and hand-held transmitters so
that end users cannot change parameters
• On: Disables the buttons on the transmitter and receiver. Parameters can only be changed with
ClearOne Remote software.
• OFF: Allows the transmitter control buttons to operate.
Transmitter Type Defaults: This function only works in Off-Line mode. It allows you to preset the default
parameters for the various microphone types that are sync’ed to a particular channel. For example, you
can select Receiver Slot 3 --> Click to Edit --> Transmitter Type - “BeltPack” and set button-lock to off.
Then, any beltpack sync’ed to Receiver Slot 3 has unlocked buttons.
Podium / Boundary Button Mode: This function controls how the mute button affects podium
gooseneck and boundary microphones.
• Toggle Mute: Push the button to toggle the mute on or off
• Push to Talk: Push and hold the button to talk. Otherwise the mic is muted.
• Push to Mute: Push and hold the button to mute. Otherwise, the mic is open.

15 DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software
SYNCING A DIALOG®20 TRANSMITTER WITH A DIALOG 10 USB RECEIVER
1. Power on the receiver.
2. Simultaneously press the two buttons on the bottom of the corresponding receiver
module.
3. If the AUTO-SCAN feature has been enabled, [Settings>Auto Scan>Enabled]
“SCANNING” shows on the receiver OLED briey. Then, “SYNCING” will appear when it is
ok to sync the transmitter.
4. If the AUTO-SCAN feature has been disabled, [Settings>Auto Scan>Disabled]
“SYNCING” will appear when it is ok to sync the transmitter.
5. When ”SYNCING” shows on the receiver OLED, you can sync the transmitter.
6. Repeat the procedure if the receiver display shows “SYNC FAIL” or “BAD KEY”.
• To sync a Boundary Mic or Podium Mic: Press and hold the “Mute” button, power on
the transmitter and then release the “Mute” button.
• To sync a Handheld or Beltpack: Press and hold the “S” button, power on the
transmitter and then release the “S” button.
Note: The transmitter and receiver are assigned a new, random AES 128-bit encryption key
every time they are synced.
Note: Both the transmitter and receiver OLED read “SYNC GOOD” when the sync is
successful.

DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software 16
FILE TAB
save PreseT ToDisk
1. The configuration file of the system is referred to as “Preset”. Save a preset by selecting the
[File] tab, then [Save Preset To Disk]. You can save the configuration file (preset) onto your
computer and then you can reuse the preset. Presets can be renamed at any time.
2. Select [SAVE] in the next window to save your preset.
loaD PreseT From Disk
1. Load a saved preset by selecting the [File] tab, then [Load Preset From Disk].
2. Leave [Do NOT load channel names] checked if you do not want to load different channel
names.
3. Select [OPEN FILE] to load a saved preset.

17 DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software
SETTINGS
auTo sCan
When enabled, the Auto Scan function will scan and choose the best frequencies before a
transmitter is synced.
1. The Auto Scan function can be enabled or disabled. Select the [Settings] tab and click Auto
Scan. In the pop-up window, choose “Enabled” or “Disabled” then Click [APPLY] and [X] to
close.
Note: Auto Scan is enabled by default
PrinT CurrenT seTTings
1. To print your current settings, select the [Settings] tab, then [Print Current Settings].
2. Your system window to print displays. Choose the printer you want to print to, and click [Print].
Note: Settings that are “greyed-out” are not aplicable to the DIALOG 10 System

DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software 18
2. Select the receiver you want to name, enter the new name, and click [SEND].
seT reCeiver name
1. To set a new name for a receiver, select the [Settings] tab, then [Set Receiver Name].

19 DOC-0482-001 User Manual DIALOG 10 USB Microphone System Remote Software
Tour moDe
1. Tour Mode enables multiple receivers to receive audio from a single transmitter. To enable Tour
Mode, select the [Settings] tab, then [Tour Mode]. Repeat the next steps for each receiver you
want to connect to the transmitter
2. Click the [On]/[Off] toggle button for the appropriate slot(s) to enable or disable Tour Mode.
3. Type key(s) into applicable box(es). A key can be from 1-32 alphanumeric characters.
Note: This function is not available in OFFLINE SETUP MODE for the DIALOG 10 USB
receiver.
Note: All receivers must use the same AES key as the transmitter to receiver audio. The
Tour Mode function allows you to manually assign a key so that it can be shared between
multiple receivers and a transmitter. When the AES key does not match, the audio is muted
until there is a re-sync.