ClearSounds CSC500 User manual

1 – ENGLISH
Operating Manual
ClearSounds®CSC500
Amplified Spirit Phone™
FRANÇAIS ESPAÑOL ENGLISH

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TABLE OF CONTENTS
PRIOR TO USE
Pg. 3 Congratulations
Pg. 3 Important Safety Instructions
Pg. 5-6 Location of Controls
Pg. 7-8 Installation Steps
BASIC TELEPHONE FUNCTIONS
Pg. 9-10 Amplification
Pg. 10 Ringer Setting
Pg. 11 Hearing Aid and Cochlear Implant Users
Pg. 11 Speakerphone
Pg. 11 Answer a Call
Pg. 12 Make a Call
TELEPHONE SETTINGS
Pg. 13 Dialing Mode
Pg. 13 One-Touch Memory
Pg. 14 Inserting Photos
Pg.14-15 Mute, Redial and Call Waiting
TROUBLESHOOTING GUIDE
TECHNICAL SPECIFICATIONS
REGULATORY COMPLIANCE
Important FCC Information for Customers
INDUSTRY CANADA
WARRANTY POLICY

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Congratulations on your purchase of the CSC500 phone
from ClearSounds Communications®. Please read this User
Manual carefully in order to get the best use out of your new
telephone. This phone is designed for individuals with mild to
severe hearing loss. Keep this manual near the telephone for
easy reference.
Be sure to save your sales receipt as your proof of purchase
should you need warranty service.
Warranty Service – This product is designed to provide years
of quality service. However, if there is a malfunction and the
troubleshooting recommendations on pages 15-16 do not resolve
the problem, follow the warranty procedure on pages 18-19.
█IMPORTANT SAFETY INSTRUCTIONS
Read and understand the Installation Guide and User Manual.
Whenusingyourtelephoneequipment, basic safetyprecautions
should always be followed to reduce the risk of fire, electric
shock and injury to person, including the following:
WARNING: The CSC500 Phone is capable of amplifying sounds
to a loud volume. It is important to instruct all potential users
of its proper operation. It is advised to adjust the volume control
to the minimum level (Low) when not in use and alert other
users that hearing damage can potentially result from misuse.
WARNING: To avoid the possibility of electrical shock, do not
use this product near water (For example, near a bathtub, wash
basin, kitchen sink or laundry tub, in a wet basement or near
a swimming pool) while in the bathtub or shower or when you
are wet. If the phone becomes submerged in water, do not
PRIOR TO USE

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attempt to retrieve it until after you have unplugged the line
cord from the modular wall jack. Do not plug the phone back in
until it has dried completely.
WARNING: Avoid using the telephone during electrical storms.
There may be a remote risk of electric shock from lightning.
If the electrical storm is present in your immediate area,
possibility of electrical shock exists.
WARNING: Do not use the phone if you suspect a gas leak in
the area. The phone’s electrical contact could create a spark,
which could ignite any heavy concentration of leaking gas.
WARNING: When cleaning, unplug the phone first, and then
use a damp cloth to wipe. Do not use liquid cleaners or aerosol
cleaners on the telephone.
WARNING: No telephone should ever be placed near an open
radiator or heating register.
WARNING: Never push any object through the slots in the
telephone. They can touch dangerous voltage points or short
out parts that could results in risk of fire or electrical shock.
WARNING: Do not cover slots and opening on the units, they
are needed for ventilation and protection against overheating.
WARNING: Stop using the telephone if dropped or if it becomes
damaged.
WARNING: Ring volume is very loud and can damage your
hearing. Never put your ear close to the ringer.
Hearing Aid Compatibility (HAC)
This telephone meets the FCC standards for Hearing Aid
Compatibility.
IMPORTANT: YOUR RECEIPT IS PART OF YOUR WARRANTY
AND MUST BE RETAINED AND PRODUCED IN THE EVENT OF A
WARRANTY CLAIM.
PLEASE SAVE THESE INSTRUCTIONS

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█LOCATION OF CONTROLS
01. Handset Hanger Tab
02. Hook Switch
03. Handset Tone Control
04. (3) 1-Touch Memory Dial Keys
05. Store Key
06. Handset Volume Control
07. Large Keypad
08. Visual Phone Ringer
09. In Use LED Indicator
10. Mute LED Indicator
11. Amplify LED Indicator
12. Speakerphone Key
13. Mute Key
14. Microphone
15. Amplify Activation Key
16. Call Waiting Key
17. Redial/Pause Key
18. (8) 1-Touch Photo Memory Dial Keys
19. Speaker
123
7
8
6
4
9
5
10
11
12
131415161719 18
CALL
WAITING

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LOCATION OF CONTROLS (continued)
BACK SIDE
LEFT SIDE RIGHT SIDE
BACK SIDE
20. Ringer Volume Switch
21. Amplification Reset Override Switch (ON/OFF)
22. Phone Line Cord Jack
LEFT SIDE
23. Handset Cord Jack
RIGHT SIDE
24. Flash Time Switch
25. Speakerphone Volume Control
26. Memory Card (Record Photo Speed Dial Names/Numbers)
23
25
20
24
26
22
21

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█INSTALLATION STEPS
Installation of your ClearSounds®CSC500 Amplified Spirit
Phone™is easy. There are some basic steps you need to take
when you set-up your phone for the first time.
1. Check parts list
2. Pre-select auxiliary features:
a. AMPLIFICATION: Amplify Override ON / OFF
b. RINGER: High, Low or Off
3. Installation
If at any time you have questions about your telephone
after reading this manual, please contact our ClearSounds®
Customer Service Department at 1-800-965-9043.
1. PARTS CHECKLIST
Check the contents of the box - The CSC500 should contain:
1. Handset and handset cord
2. Phone base
3. Telephone line cords (one 6 inch and one 6 ft cord)
4. Wall plate adapter
5. User’s Manual
6. Photo Template
2. PRE-SELECT AUXILIARY FEATURES: If you plan on
mounting your phone on the wall, you may want to consider
setting up the Amplification Override Switch (page 9-10) and
Ringer Switch (pages 10).
3. PHONE INSTALLATION
The phone should be located in an area where it is easy to
see the lighted ringer and choose an area near a telephone
wall jack (RJ11C). The telephone may be placed on a shelf or
table or may be fixed to the wall using the wall plate adapter
(mounting bracket). To avoid potential interference, the
phone should not be located near electronic equipment, such
as personal computers, television or microwave ovens.

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Desk / Table Mounting
1. Connect one end of the 6 ft telephone cord to the line
jack on the back of the phone and connect the other end
to a modular phone jack.
2. Connect one end of the coiled handset cord to the
handset and the other end to the phone base.
3. Lift the handset and listen for the dial tone. If you don’t
hear a dial tone, re-check all the installation steps.
Wall Mounting
1. Slide the handset hanger tab out and reverse its position
(rotate it 180 degrees). Slide it back into place so that
the hook points up. This will keep the handset from
falling out of the cradle when it is mounted on the wall.
2. Plug the 6-inch short phone cord into the telephone
jack on the phone, run the phone cord underneath the
wall plate adapter and through the opening. The excess
telephone line can be positioned into the recessed area
on the bottom of the mounting plate.
3. Insert the wall plate adapter by holding the wall plate
adapter so that the raised mounting pins line up with the
phone’s keyholes on the back. Once the holes are lined
up, push the wall plate adapter in towards the phone and
then slide the plate upwards until it is securely seated
on the phone
4. With the wall plate adapter installed, plug the 6-inch
short phone cord into the jack on the wall.
Desk tab
position Wall mount tab position

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5. Holding the phone slightly above the mounting screws
on the wall jack, push the phone against the mounting
screws so they are hooked into upper and lower keyhole
slots on the back of the phone. Slowly slide the phone
down until it snaps into place.
6. When mounting the phone on dry wall without a standard
telephone wall plate, install 2 self-tapping screws (not
supplied) at a distance of 80 mm (3.15 inches) from
each other and located on a vertical line. Place the phone
onto the screw-heads and slide down to secure.
7. Connect the handset using the coiled handset cord and
listen for a dial tone. If you hear a dial tone, your phone
is ready to use. If there is no dial tone, check all your
cords to make sure they are plugged in securely and re-
check installation steps.
█Using the Amplification Function
Your ClearSounds®CSC500 is equipped with a specialized
amplification function designed to adjust to your needs.
You may press the Amplify key to temporarily increase the
volume of the handset during a call. To return to normal, press
the key again. Volume levels will also return to normal when
the handset is replaced on the base after the call. Once the
Amplify key is pressed, an extra level of amplification and
tone enhancement is added. During a call, adjust the Volume
control and Tone control on the front panel of the phone to fit
the levels to your hearing requirements. The volume control
provides up to 15 dB of volume before the Amplify key is
activated. Once the Amplify key activated, the phone will
provide up to 30 dB of amplification and tone adjustment.
Please Note: The Amplify key controls both the loudness &
tone frequency of the handset.
BASIC TELEPHONE FUNCTIONS

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Using the Amplification Reset Override Switch (location #21)
The ClearSounds®CSC500 is designed with unique features
to protect users from being exposed to dangerous sound
levels. You are able to switch between automatic or manual
amplification, and you should select the setting that best suits
your needs.
Set ON – When the Amplification Reset Override Switch is set
to ON, the amplify function will be ON every time a call starts.
The user will no longer need to remember to press the Amplify
key with every telephone conversation. When the phone hangs
up, the amplify setting will remain ON.
Set OFF – When the Amplification Reset Override Switch is set
to OFF, the amplify function will be OFF every time a call starts.
This allows people who do not require the level of amplification
offered on the phone to use it. Every time a call starts, the
user will need to press the Amplify key in order to gain the
extra level of amplification and tone control. When the phone
hangs up, the Amplify key will reset to OFF.
Important: You may manually turn ON and OFF the amplify
function during a conversation by simply pressing the Amplify
key. When the Amplify key is pressed to turn the amplification
ON, the Amplify LED light will go on and when the amplification
is turned OFF, the Amplify LED light will go off.
NOTE: Your ClearSounds®CSC500 comes from the factory preset
in the OFF position. If you would like to override the factory
preset, simply change the selection on the back of the phone
to ON.
█Ringer Setting
You can adjust the ringer of your phone as high as 85 dB. The
ringer volume level can be adjusted by sliding the switch on the
back side of the phone. Ringer options include HI, LO and OFF.
Please Note: Your phone is also equipped with a visual flasher
that automatically flashes when the phone rings.
█Amplification Function (continued)

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█Using your Phone with Hearing Aids and
Cochlear Implants
Your phone can be used with hearing aids and cochlear implants
equipped with a telecoil (T-coil). Adjust your hearing aid “T-
switch” to the “T” position. Make sure to hold the handset
close to your T-coil.
█Using your Speakerphone
For optimal speakerphone performance, avoid the following:
• Areaswith high backgroundnoise(Themicrophonemight
pick up these sounds and prevent the speakerphone from
going into the receiving mode when you finish talking).
• Surfaces affected by vibration.
• Recessed areas such as in a corner, under a cupboard, or
next to a cabinet, which can generate an echo effect.
█Answering a Call
NOTE: Make sure the ringer switch is set to HI or LO to hear
the audible ring. If you have selected OFF, the visual flasher
will be your only ring notification.
Using the Handset
1. To answer a call, lift the handset and speak. You will see
the In Use LED indicator light up.
2. Adjust your volume and tone settings if needed.
3. To end the call, replace the handset on the base.
Using the Speakerphone
1. To answer a call, press the Speaker key on the base.
You will see the In Use LED indicator light up.
2. Adjust your volume by using the volume control V- or
V+ located on right side of the phone.
3. To end the call, press the Speaker key again on the
base.

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█Making a Call
Using the Handset
1. To make a call, lift the handset and listen for a dial tone.
You will see the In Use LED indicator light up.
2. You can dial a number manually or press one of the
memory dial keys once programmed.
3. Adjust your volume and tone settings if needed.
4. When finished, hang up the handset.
Using the Speakerphone
1. Press the Speaker key on the base and listen for a dial
tone. You will see the In Use LED indicator light up.
2. You can dial a number manually or press one of the
memory dial keys once programmed.
3. Adjust your volume by using the volume control V- or
V+ located on right side of the phone.
4. When finished, press the Speaker key to hang up.
5. Tochangebackfromspeakerphonetohandsetuse,simply
pick up the handset to disable the speakerphone.
6. To change back from handset to speakerphone, simply
press the Speaker key and then hang up the handset.

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█Dialing Mode
Your ClearSounds®CSC500 comes from the factory with
touch-tone service only.
█One-Touch Memory Setting & Dialing
Your phone allows you to program 11 frequently dialed
numbers: 8 photo dials and 3 standard memory dials. Each
memory key can store up to 32 digits. You can insert a 3
second pause into dialing or memory storage in order to access
custom and telebanking services, long distance, calling cards,
etc. Press the RD./P button at the desired point in the number
to insert the pause.
Storing Memory Numbers (while the telephone is not in
use)
1. Lift the handset or press the speakerphone key (you will
continue to hear dial done throughout the process. This
is normal).
2. Press the Store key and enter the number you want to
store.
3. Press the desired memory key.
4. Press the Store memory key again and the number is
now saved.
5. Repeat for each Memory dial key you want to use (you
do not need to hang up between each new number you
are storing).
After storing the 8 Photo Memory Numbers, you may want
to utilize the Memory Card to write down the name or phone
number that corresponds with each Photo Key. The Memory
Card is located on the right side of the phone.
TELEPHONE SETTINGS

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Dialing from Memory Numbers
1. Lift the handset or press the speakerphone key.
2. Press one of the memory dial keys and the phone will
begin to dial.
NOTE: Entering a new number in the same location will
automatically erase the previous number. To “erase” a current
memory key number, store “1” in the memory location.
█Inserting Photos in Memory Buttons
1. Cut your photo using the template provided as a guide.
2. Remove the transparent cover of the memory key and
insert the photo and replace the cover or slide the photo
in the top slot of the cover.
█Mute Setting
During a conversation, you can temporarily switch your phone’s
microphone off to have a private, off-line conversation by using
the MUTE feature. The party on the telephone cannot hear you
but you can hear them. A conversation can be muted while
using the speakerphone or handset.
To mute your call any time during the conversation:
1. Press the Mute Key once to activate the mute function
and the mute LED light will go on.
2. Press the Mute key again to cancel and return to your
phone conversation and the mute LED light will go off.
NOTE: You can switch between speakerphone and handset and
without canceling your mute selection.
█Redial Function
The Redial key is used to quickly redial the last number you
dialed.
1. Lift the handset or press the Speaker key and listen for
the dial tone.
2. Press the Redial key. The phone will redial up to 32
digits automatically.

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█Call Waiting Button (Flash)
Your ClearSounds®CSC500 comes from the factory preset for
Flash Time to 650ms. The Flash setting can be adjusted by
sliding the switch on the right side of the phone. Flash Time
options include 100 ms, 300 ms or 650 ms.
If you subscribe to Call Waiting service from your local telephone
provider, during a phone call you will hear a beep to indicate
another call is waiting on the line.
1. To connect to the waiting call, press the Call Waiting
key, and your original call is put on hold.
2. To switch between the two calls, press the Call Waiting key.
TROUBLESHOOTING
No dial tone
1. Check that all phone cord connections (including the curly
cord) are security plugged into the telephone jack.
2. Plug another phone into the wall jack to make sure your
phone service is working.
No audible ringer
1. Make sure the ringer is not turned off (page 10).
2. Check the volume level of the ringer (page 10).
3. You may have too many extensions on your line. Try
unplugging a few a devices.
No amplification
1. Check to see if the Amplify button is ON. The Amplify In
Use Indicator light should be lit (page 9-10).
Low handset or speaker volume
1. Check the receiver or speaker volume settings (page 9).
Can’t be heard by other party
1. Check that all phone cord connections are securely
plugged into the telephone and wall jack.
2. Make sure extension phones are on the hook at the same
time you’re using the phone. It is normal for the volume
to drop when additional extension phones are used at
the same time.

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Noise, Static, Interference while using the phone
1. A filter may be required for home with DSL line or near
Radio towers.
2. Try relocating the phone to another location.
No numbers dialed when memory button is pressed
1. No number stored in that memory button (page 13).
2. Make sure phone number was programmed and saved
(page 13).
TECHNICAL SPECIFICATIONS
General Number: CSC500
Amplification: Up to 30 dB incoming
Features and Specifications subject to change without notice.
To learn more, call ClearSounds at 1-800-965-9043 or
visit www.clearsounds.com
FCC WANTS YOU TO KNOW
1. This equipment complies with Part 68 of the FCC rules and
the requirements adopted by the ACTA. On the bottom of this
equipment is a label that contains, among other information, a
product identifier. If requested, this number must be provided to
the telephone company.
2. If the
ClearSounds®CSC500 Amplified Spirit Phone™causes harm
to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required.
But if advance notice isn’t practical, the telephone company will
notify the customer as soon as possible. Also, you will be advised
of your right to file a complaint with the FCC if you believe it is
necessary.
3. The telephone company may make changes in its facilities,
equipment, operations or procedures that could affect the operation
of the equipment. If this happens the telephone company will provide
advance notice in order for you to make necessary modification to
maintain uninterrupted service.
4. If you experience trouble with this equipment, you should disconnect
it from the network until the problem has been corrected or until
you are sure that the equipment is not malfunctioning.

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5. Please follow instructions for repairing if any (e.g. battery
replacement section); otherwise do not alternate or repair any parts
of device except as specified.
6. Connection to party line service is subject to state tariffs. Contact
the state public utility commission, public service commission or
corporation commission for information.
7. If the telephone company requests information on what equipment
is connected to their lines, inform them of:
a) The telephone number that this unit is connected to,
b) The ringer equivalence number
c) The USOC jack required [RJ11C], and
d) The FCC Registration Number
Items (b) and (d) are indicated on the label. The ringer equivalence
number (REN) is used to determine how many devices can be
connected to your telephone line. In most areas, the sum of the
RENs of all devices on any one line should not exceed five (5.0). If
too many devices are attached, they may not ring properly.
Service Requirements
In the event of equipment malfunction, all repairs should be
performed by our Company or an authorized agent. It is the
responsibility of users requiring service to report the need for
service to our Company or to one of our authorized agents.
Service can be facilitated through our office at:
ClearSounds Communications, Inc.
1743 Quincy Avenue, Suite 155 Naperville, IL 60540 U.S.A
INDUSTRY CANADA CS03 STATEMENT
This product meets the applicable Industry Canada technical
specification. This is confirmed by the registration number. The
abbreviation, IC before the registration number signifies that
registration was performed based on a Declaration of Conformity
indicating that Industry Canada technical specifications were
met. It does not imply that Industry Canada approved the
equipment.
Before installing this equipment, users should ensure that
it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be
installedusinganacceptablemethodofconnections.Thecustomer

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should be aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user of this equipment, or
equipmentmalfunctions,maygivethetelecommunicationcompany
cause to request the user to disconnect the equipment.
WARNING! Users should not attempt to make such connections
themselves, but should contact the appropriate electric
inspection authority, or an electrician, as appropriate.
CAUTION: The Ringer Equivalence Number (REN) assigned to each
terminal device provides an indication of the maximum number of
terminals allowed to be connected to a telephone interface.
The termination on an interface may consist of any combination
of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed
5. An alternative indication of the REN is the Load Number
(LN); this number should be divided by 20 to approximate the
equivalent REN. The REN Number of this unit is indicated on
the bottom of your phone.
If your home has specially wired alarm equipment connected to
the telephone line, ensure the installation of the CSC500 does
not disable alarm equipment. If you have questions about what
will disable alarm equipment, consult your telephone provider
or a qualified installer.
This Class B digital apparatus complies with Canadian ICES-003.
LIMITED ONE-YEAR WARRANTY
The product is warranted by ClearSounds against manufacturing
defect in material and workmanship under normal use for one
(1) year from the date of purchase. Should you experience a
problem, contact our customer service department or visit our
website at www.clearsounds.com.
Be sure to save your sale receipt as proof of purchase date
should you need warranty service.

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Your CSC500 Phone comes with a (1) year limited warranty
from the date of purchase. This product is warranted by
ClearSounds against manufacturing defect in material and
workmanship under normal use. In the event that this product
fails to function properly within one year of the original purchase
due to defects in materials or workmanship, return the unit
(freight prepaid) with proof of purchase (sales receipt or
packing slip, no exceptions) to ClearSounds Communications.
ClearSounds Communications will either repair or replace the
unit (with a refurbished unit or unit of equal condition) and
return it you (using UPS/USPS ground shipping) at no cost to
you. The warranty replacement or repair will be warranted for
a period of 90 days or the remainder of the original warranty
period (from original purchase date); whichever is longer.
The warranty does not cover accidents, negligence or breakage
to any parts. This includes shipping damage, failure to
follow instructions, misuse, fire, floods, use of incompatible
accessories, Acts of God or failure in your phone service
carrier’s line service. The product must not be tampered with
or taken apart by anyone who is not an authorized ClearSounds
Communications®representative. Tampering with the phone
will void any written or implied warranties.
If a defect covered by this warranty should occur, promptly
contact a Customer Service Representative by phone or log
onto www.clearsounds.com to obtain a Return Merchandise
Authorizationnumberand shipping instructionsbeforeshipping
the product to us. Any shipment without a (RMA) Return
Merchandise Authorization number will not be accepted and
will be returned to you at your expense. All authorized returned
products must be accompanied with proof of purchase and a
brief explanation of the problem.
For out of warranty repairs and service, please contact our
Customer Service Department for directions. The repair shall
be warranted for 90 days.
IMPORTANT: YOU RECEIPT IS PART OF YOUR WARRANTY
AND MUST BE RETAINED AND PRODUCED IN THE EVENT OF
WARRANTY CLAIM.

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