
14
5. TROUBLESHOOTING & RESOURCES
5A. Troubleshooting
Knowledge of electrical applications is required for troubleshooting. Contact a certied electrician if you are unsure of your
ability to service the equipment. Improper servicing will void generator warranty. If any condition persists contact CMP
Technical Support (see Section 5B).
The HMI screen will provide immediate text notication of all system alerts. Other alert messages may occur that are not
listed below. The HMI also includes alarm history and fault counters that may be accessed for further help as described above.
Symptom: HMI screen appears unpowered.
1. No power to the AOP Pro:
a. Check circuit breaker at the power distribution box.
b. Check for loose connections or wiring breaks in the main power wiring leading to the AOP Pro.
c. Check internal circuit breaker.
Symptom: “SYSTEM WAITING ON REMOTE START (CONTACTS)” message.
1. Remote start contacts are open. Verify that remote start contacts are wired and operating properly.
Symptom: “WAITING ON SYSTEM FLOW” message.
1. Insucient ow through AOP Pro.
a. Verify that the main system pump is running properly and that lter and skimmers are clean.
b. Verify that pool valves have not been adjusted to limit ow below the minimum requirement.
2. Clear any blockages in return line.
3. Verify proper operation of ow switch. Replace as necessary.
Symptom: “OZONE STARTING, CHECKING OXYGEN PRESSURE” message.
1. Oxygen pressure is below pressure switch setpoint (1.5psi)
a. Clean or replace air lter.
b. Verify all gas lines are secure and free of kinks, damage or leaks.
c. Check compressor operation. Rebuild or replace as necessary.
d. Check pressure switch. Replace as necessary.
e. Check oxygen concentrator. Replace as necessary.
Symptom: “OZONE STARTING, CHECKING VACUUM” message.
1. System vacuum is below vacuum switch setpoint (-1.5inHg)
a. Increase vacuum by closing injection adjustment valve (this increases injector inlet pressure and decreases back-
pressure resulting in more suction).
b. Verify that pool valves have not been closed or adjusted to reduce injector inlet pressure or increase back-pressure.
c. Verify all gas lines are secure and free of kinks, damage, or leaks.
d. Check vacuum switch. Replace as necessary.
Symptom: “HIGH OZONE CELL TEMPERATURE” message.
1. Thermal protection of ozone cells is active (>150°F)
a. Check ozone cell cooling water ow.
b. Verify water cooling lines are secure and free of kinks, damage, or leaks.
Symptom: “LOW UV PRODUCTION, CHECK SYSTEM” message.
1. Check lamp connector plugs for complete connection.
2. Check UV lamps. Replace as necessary.
3. Check ballasts. Replace as necessary.
Symptom: “LOW OZONE PRODUCTION, CHECK SYSTEM” message.
1. Check ozone system fuse. Replace as necessary.
2. Replace ozone cell.
3. Replace ozone power supply.
Symptom: “LOW SYSTEM PRODUCTION, CHECK SYSTEM” message.
1. Both UV and ozone system productions are low at the same time, see previous troubleshooting steps to correct each.