CoachComm SmartBoom PRO SBP-191E User manual

SmartBoom®PRO
SBP-191E / SBP-192E

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Thank You
We at CoachComm®want to thank you for purchasing the SmartBoom®PRO Headset.
CoachComm brings our experience, commitment to quality, and expertise to headsets with the
new SmartBoom PRO Headset, which meets the standards of traditional, reliable headsets, while
introducing modern features and design enhancements. The SmartBoom PRO Headset utilizes
our trademark SmartBoom automatic mic muting technology and includes a noise-cancelling
microphone; soft, cushioned ear pads; and a eld-replaceable cable. In order to get the most out
of your new SmartBoom PRO Headset, please take a few moments to read this manual completely
so that you better understand the operation of this product. This document applies to the following
models (along with their available connector options): SBP-191E and SBP-192E. For questions not
addressed in this manual, feel free to contact our Customer Support Department.
CoachComm, LLC
205 Technology Parkway
Auburn, Alabama 36830
www.coachcomm.com
800.749.2761
Copyright ©2019 CoachComm, LLC. All rights reserved. The CoachComm logo and SmartBoom®
word mark are trademarks of CoachComm, LLC. All other trademarks are property of their
respective owners.
Document Reference: 2019.01 D0000485_A
Safety Information
The following section details important safety information related to the ownership and operation
of SmartBoom PRO. Read and follow all instructions and heed all warnings.
WARNING: Indicates a situation, which, when not avoided, has the poten-
tial to result in death or severe injury.
CAUTION: Indicates a situation, which, when not avoided, results or has
the potential to result in minor injury or product failure or damage.
• To reduce the risk of re or electric shock, do not expose this apparatus to excessive rain
or moisture.
• Do not use this apparatus near water.
• Operate in accordance with manufacturer’s instructions.
• Use only attachments or accessories specied by the manufacturer.
• There are no user-serviceable parts inside the SmartBoom PRO headset. Opening the
product may expose dangerous electrical components, may result in product failure, and
will void the warranty. Refer all servicing to qualied CoachComm service personnel.
• Do not subject the headset or cables to extreme force; doing so may cause product
damage or failure.
• Avoid exposing the SmartBoom PRO to extreme temperatures and humidity.

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What’s included with SmartBoom PRO?
Each SmartBoom PRO headset comes complete with everything needed to get started. Unpack
your device and familiarize yourself with the following components:
• Headset (assembled with ear and head pads)
• Removable connector cable (arrives attached to headset)
• Magnetic Cable Clip (arrives attached to headset cable)
Operation
The following section details procedures for operating SmartBoom PRO.
1. Headset Adjustment: Use the slide adjustment on each side of the headband to
achieve proper t and size.
2. Mic Position: For best performance, it is recommended the microphone be positioned
directly in front of your mouth, sitting a nger’s width from your lips.
Figure 1 Adjusting Headset Sizing
Figure 2 Correct Mic Position Figure 3 Incorrect Mic Position

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3. SmartBoom Mic Mute: During operation, swiveling the boom up above the brow at
approximately 45 degrees will mute the microphone. To activate the microphone again,
simply lower the boom back down.
Figure 4 SmartBoom Mute On/Off
Note: To adjust the boom, swivel it so that the microphone is on the
preferred side (right or left).
4. Cable Replacement: To replace the cable, using a Phillip’s head screwdriver, remove the
screw and pull the cable’s connector out of the headset. (Do not pull from the cable.) Plug
the new cable in; then, reinsert and tighten the screw.
Figure 5 Replacing the Cable
OFF
ON
Mute/Unmute
at 45

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5. Cable Clip Installation: Gently stretch the clip loops to separate them. Insert the XLR
headset connector through the middle loop of the cable clip.
Wiring for Connector Inputs
Troubleshooting
The following section advises the most common troubleshooting situations.
1. No one can hear me or I can’t hear anyone. If you’re experiencing trouble hearing
and/or speaking and are unsure if the headset is the cause, try plugging the headset into
another compatible device or try another headset in the device you are operating. If the
headset is deemed to be the problem, try replacing its cable to resolve the issue.
2. Intermittent Audio or Static in Audio. Try replacing the headset’s cable to resolve the
issue.
PIN CONNECTIONS
Headset
Plug Pin
Wire
(Color and Description)
Dual Mini
8 Blue - Speaker R+ R (Right)
7 Brown - Speaker L+ NC
6 Red - Speaker R- S (Right)
5 Orange - Speaker L- NC
2 Yellow - Mic+ T (Left)
1 Green - Mic- S (Left)
3 Uncoated - Shield NC
4 Not Connected NC

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SmartBoom PRO Specications (SBP-191E/192E)*
Microphone
Microphone Type Electret Condenser
Frequency Response 20–16,000 Hz
Mic Sensitivity -45 ± 2 dBV/Pa at 1 kHz
Pattern Unidirectional
Output Impedance 1–1.9 kΩ
Speaker (Headphone)
Frequency Response 20–20,000 Hz
Nominal Impedance 100 Ω
Sensitivity at 1 kHz
Single 117 dB SPL/mW
Dual 121 dB SPL/mW
Speaker Type Dynamic
Max Input Power 500 mW
Cables
Termination at Ear Removable (Crossbolt)
Termination at Jack Dual Mini (3.5 mm TRRS)
Length 5.00 ft. (1.52 m)
Outside Diameter 0.24 in. (6.00 mm)
Physical Features
Outer Ear Cup Surface Diameter
With Boom 2.40 in. (60.96 mm)
Without Boom 3.17 in. (80.52 mm)
Mic Boom Length 8.50 in. (215.90 mm)
Weight (without cable)
Single 8.1 oz (229.63 g)
Dual 11.4 oz (323.18 g)
Cable 3.8 oz (107.73 g)
*Notice about Specications: While CoachComm makes every attempt to maintain the accuracy of the information
contained in its product manuals, that information is subject to change without notice. Performance specications
included in this manual are design-centered specications and are included for customer guidance and do facilitate system
installation. Actual operating performance may vary. Manufacturer reserves the right to change specications to reect
latest changes in technology and improvements at any time without notice.

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Product Care and Maintenance
Clean using a soft, damp cloth. If the product is exposed to rain, gently wipe off all surfaces, cables,
and cable connections as soon as possible and allow unit to dry before storing.
CAUTION: Do not use cleaners that contain solvents. Keep liquid and
foreign objects out of the device openings.
Product Support
CoachComm offers product support from 8:00 a.m. to 5:00 p.m. Central Time, Monday through
Friday. Depending on the details of your maintenance/support plan you may have access to
CoachComm’s after-hours support line (800-749-2761). CoachComm, LLC support and service
personnel are ready to help you with any issues you may have. All requests and questions should
be directed to our Customer Service department via phone, fax, or email.
CoachComm, LLC
Customer Service Department
Toll-Free Phone: [phone] or 334-321-2300
Fax: 866-793-SERV (7378) or 334-821-0397
Email: customer[email protected]
Sending Equipment for Repair
Do not send any equipment directly to the factory without rst obtaining a Return Material
Authorization (RMA) Number. Obtaining an RMA Number will ensure that your equipment is
handled promptly.
All shipments of CoachComm products should be made via UPS, or the best available shipper,
prepaid and insured. The equipment should be shipped in the original packing carton; if that is not
available, use any suitable container that is rigid and of adequate size to surround the equipment
with at least four inches of shock-absorbing material. All shipments should be sent to the following
address and must include a Return Material Authorization Number:
CoachComm, LLC Customer Service Department
Attn: Return Material Authorization #
205 Technology Parkway
Auburn, AL 36830-0500
Product returns should follow this same procedure.

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Warranty Information
Limited Warranty
CoachComm, LLC products are warranted to be free from defects in materials and workmanship
for a period of one year from the date of sale to the end user.
Exceptions to this warranty coverage are Tempest®and Connex®systems, which will continue to
have a two-year product warranty.
The purchase of a maintenance and support plan is not a condition of coverage under this limited
warranty; however, purchasing a plan does extend a product’s warranty for an additional year.
The sole obligation of CoachComm, LLC during the warranty period is to provide, without charge,
parts and labor necessary to remedy covered defects appearing in products returned prepaid
to CoachComm, LLC. This warranty does not cover any defect, malfunction, or failure caused by
circumstances beyond the control of CoachComm, LLC, including but not limited to negligent
operation, abuse, accident, failure to follow instructions in the Operating Manual, defective
or improper associated equipment, attempts at modication and/or repair not authorized by
CoachComm, LLC, and shipping damage. Products with their serial numbers removed or effaced
are not covered by this warranty.
This limited warranty is the sole and exclusive express warranty given with respect to CoachComm,
LLC products. It is the responsibility of the user to determine before purchase that this product is
suitable for the user’s intended purpose.ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE
IMPLIED WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE DURATION OF THIS EXPRESS
LIMITED WARRANTY. NEITHER COACHCOMM, LLC NOR ANY AUTHORIZED RESELLER WHO SELLS
COACHCOMM PRODUCTS IS LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY
KIND.
Parts Limited Warranty
Replacement parts for CoachComm, LLC products are warranted to be free from defects in
materials and workmanship for 120 days from the date of sale to the end user.
This warranty does not cover any defect, malfunction, or failure caused by circumstances beyond
the control of CoachComm, LLC, including but not limited to negligent operation, abuse, accident,
failure to follow instructions in the Operating Manual, defective or improper associated equipment,
attempts at modication and/or repair not authorized by CoachComm, LLC, and shipping
damage. Any damage done to a replacement part during its installation voids the warranty of the
replacement part.
This limited warranty is the sole and exclusive express warranty given with respect to CoachComm,
LLC products. It is the responsibility of the user to determine before purchase that this product is
suitable for the user’s intended purpose.ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE
IMPLIED WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE DURATION OF THIS EXPRESS
LIMITED WARRANTY. NEITHER COACHCOMM, LLC NOR ANY AUTHORIZED RESELLER WHO SELLS
COACHCOMM PRODUCTS IS LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY
KIND.