Coca-cola Freestyle flex User manual

Flex User Guide

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

3

2

This guide provides general tips and

proper maintenance procedures for your

Coca-Cola Freestyle® Flex dispenser.

Contents

External components ................................4

Internal and backroom components ...................5

Helpful cleaning tips ................................21

Cleaning nozzle, injector ring, and ice chute ...........22

Cleaning ice bin ....................................23

Cleaning drain and cup rest .........................24

Cleaning exterior surfaces ...........................25

Cartridge maintenance ..............................26

Small parts ........................................27

Crew Connect ..................................... 28

Replacing cartridges and NNS .......................18

Replacing HFCS sweetener ......................... 20

Ways to pour a drink .................................6

Pouring with ADA interface ...........................7

Mobile pour .........................................8

Filling the ice bin ....................................9

Accessing the ingredient summary

and crew dashboard ................................10

Understanding the ingredient summary .............. 11

Understanding the crew dashboard . . . . . . . . . . . . . . . . . . 12

Cartridge prime procedure ..........................13

Manager lock mode.................................14

Calorie counter display .............................15

Using & pairing with myCoke mobile app .............16

EQUIPMENT

OPERATIONS

PRODUCT REPLACEMENT

MAINTENANCE

RESOURCES

For crew training videos, visit

crewconnect.coca-cola.com

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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Locked Mode: Lock the

dispenser by pressing the lock

icon in the top right corner of

the crew dashboard.

This mode locks the screen

and prohibits use during

non-operating hours. Choose

to lock manually or set an

automated time window.

Power Switch: Do not power

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Coca-Cola Senior Technician

or as instructed for safety

when cleaning.

External components

AIce bin lid*

BCartridge

access door

CTouch screen

DNozzle and

injector ring

EIce chute

FADA interface

G Cup rest and

drain pan with

drain strainer

H Key

Internal and backroom components

| EQUIPMENT | EQUIPMENT

AIngredient

cartridge

BCartridge tray

CBrand

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DPower switch

EHFCS sweetener*

FCO2tank

A

B

E

F

B

C

D

E

F

Cartridges are accessible

by unlocking the

(B) cartridge access door.

For several reasons, including

food safety, keep the door locked

at all times and the key kept with a

manager or in a secured location.

Should you misplace your key or

experience trouble with accessing the

cartridge area, call MYCOKETECH for

support at 1-800-241-COKE (2653).

* Not applicable with top-mounted ice maker

* HFCS sweetener may be installed under-the-counter

instead of the backroom.

H

G

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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User interface key

A Primary Brands

When a primary brand is

selected.

BEmpty or Unavailable

Brands

Grayed-out brand buttons

indicate the brand is out

and unavailable.

C Brand Flavors

Flavors available for the

selected primary brand. The

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expanded size.

D Calorie Counter Display

Shows the drink calorie amount

based on size.

Ways to pour a drink

| OPERATIONS | OPERATIONS

Pouring with ADA interface

Assisting guests with

pouring drinks

If someone looks like they might need

assistance (e.g., he/she is visually

impaired or height/reach challenged),

tell your guest that you have the

Coca-Cola Freestyle dispenser and

that you would be happy to assist

with their beverage choice.

It is up to you to determine whether

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operational obligations.

Using the ADA interface

The ADA interface allows people with

reach challenges (such as those in

wheelchairs) to use the Coca-Cola

Freestyle® dispenser without having to

reach the touch screen.

1Press the accessibility wheelchair

button to activate the ADA interface.

2Use the arrows to navigate to your

favorite beverage.

3Press the center button to pour or

dispense ice.

2Select primary brand

Choose primary beverage brand by

pressing the desired Brand Button.

1Add ice

Place your cup under the ice chute

and press Ice Button to dispense.

3Select brand avor

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Flavor Button. Then use the pour

button to dispense your beverage.

A

B

C

D

Limitless options with

three ways to pour.

TIP: The ADA screen will revert back to the

standard home screen after one minute of

inactivity, or by pressing the wheelchair

button.

1

2

3

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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| OPERATIONS

Mobile Pour

How to use

Mobile Pour

Mobile Pour allows

customers to use their

mobile phones to dispense

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Freestyle beverages without

downloading a special app

or membership.

1

Place cup in dispenser

and push on-screen

button for ice.

3

Select desired brand

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2

Scan QR code using

smartphone camera. Be

sure to hold your phone

in front of the QR code.

NOTE:Do not hold it

lower than the dispenser

screen.

LEMONADE

all drinks low/no cal caeine free

coke.0fs.io

TRY

LIMITED

TIME

MIXES

coke.0fs.io

Choose a beverage

then press “hold to pour”

| OPERATIONS

1

Fill a clean bucket with

ice and open ice

bin lid.

Filling the ice bin

How to check and

ll the ice bin

Maintaining the proper ice

level is critical to ensuring

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beverage.

Check to ensure ice is at

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Fill the ice bin by following

these steps. For a top-mount

ice maker, follow established

procedures for checking ice

level.

3

Close ice bin lid.

2

Dump the ice in the ice

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(approximately 4" from

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4

Press "hold to pour"

button and release it

to stop. Keep button

pressed until cup is full.

hold to pour

Store-bought or “bagged ice” should NEVER be used as

it may seriously damage the Coca-Cola Freestyle®Flex

dispenser ice bin.

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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Ingredient Summary

High Priority 2/2

Action Required 8/8

Low Levels 1/1

Details Help Close

Back to Pour Screen

Prime All Purge All

S9

Fanta

Purge

required

S1

Lemon

5%

Enjoy by

MM/DD/YY

S5

HiC

Prime

required

S6

Fuze Tea C2

Prime

required

S7

Sprite Part 2

Sold out

| OPERATIONS

1Access Ingredient Summary 2Access Crew Dashboard 3Return to Pour Screen

Accessing the Ingredient Summary and Crew Dashboard

Pour Screen & secret handshake

On the all brands consumer screen,

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left side of the screen to the right of

the ice icon. Hold for approximately

5-6 seconds to launch the Ingredient

Summary screen.

The Ingredient Summary screen

can also be accessed by opening the

cartridge access door.

Ingredient Summary

From the Ingredient Summary screen

– press the Details Button to open

the Crew Dashboard.

Crew Dashboard

Return to the pour screen, press the

Exit Button at the top right, and

continue to follow the on-screen

instructions.

Ingredient Summary

High Priority 2/2

Action Required 8/8

Low Levels 1/1

Details Help Close

Back to Pour Screen

Prime All Purge All

S9

Fanta

Purge

required

S1

Lemon

5%

Enjoy by

MM/DD/YY

S5

HiC

Prime

required

S6

Fuze TeaC2

Prime

required

S7

Sprite Part 2

Sold out

| OPERATIONS

Understanding the Ingredient Summary

AHigh Priority

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function. Reach out to the support team for

assistance at 1-800-241-COKE (2653).

In Canada, call 1-800-318-COKE (2653).

BAction Required

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• Change the cartridge if the ingredient is

shown in a red sold out status.

• Select the Prime All Button to prime the lines

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CLow Levels

Highlights ingredients (less than 20%) that are

running low and will need to be replaced soon.

DDetails

Use to access the Crew Dashboard.

EBack to Pour Screen (Close)

To return to the Pour Screen, select Close or

the Back to Pour Screen Button.

Remember, the product door must be closed to

get back to pour screen.

A

B

D

C

E

If the Ingredient Summary screen or Crew Dashboard has not been accessed

within the past 24 hours, a cleaning instructions screen will appear.

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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Understanding the Crew Dashboard

| OPERATIONS

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inserted into the correct slot and

press the Prime All Button at the

bottom of the screen.

2Priming tab will appear at the

bottom of the screen during the

process. It will show progress in

green. When priming is complete,

the tab will disappear.

NOTE: Only press the Prime All Button

ONCE! Pressing it more than once will

needlessly repeat the prime process.

Cartridge prime procedure

Priming an ingredient cartridge

simply removes any trapped air

in the line and ensures guests

receive a consistent, quality

beverage.

| OPERATIONS

REMINDER: The prime process

lasts approximately 5-10 seconds.

The process should NEVER be

interrupted.

When crew members

require a complete view

of the status of all

ingredients, the crew

dashboard screen can

be accessed.

CTime Remaining

A time remaining feature provides an

accurate reading for when each

cartridge will likely run out. This new

feature is calculated using the

dispenser’s consumption activity and

daypart data to deliver a dynamic and

precise reading throughout the day.

ABold Alerts

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attention to resume

ingredient function, such as

sold out, prime, or purge.

Contact the support team

if you need assistance at

1-800-241-COKE (2653).

In Canada, call

1-800-318-COKE (2653).

BFuel Gauges

Color-coded gauges displaying the remaining product

percentage and Enjoy By Date of each cartridge improve

cartridge change-out management for crew members and

reduce product waste.

The percentage remaining and time before changing the

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remaining, while a heavily used ingredient cartridge,

like Coca-Cola, may last only a few hours with 6%.

AA

B

C

Prime All

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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Manager lock mode Calorie counter display

| OPERATIONS | OPERATIONS

1

Access the crew

dashboard. Then tap

the 'Lock' icon in the

top right corner.

2

There are two ways the

dispenser can be locked:

1

Access crew dashboard.

Tap login, in the header,

and type the manager

passcode 2653.

How to enable the

calorie counter

display feature

To comply with the FDA

menu-labeling regulations

for chain establishments

with 20 or more outlets,

calorie counter must be

accessible.

3

Slide caloric display toggle to

enabled to activate. Slide

toggle icons to create a

portion size. Green/right is

enabled; Gray/left is disabled.

NOTE:The initial setting for

the caloric display feature will

be disabled.

2

Select settings and then

choose Service Mode in

the secondary navigation.

Manager

lock mode

Managers can lock the

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dispenser to prevent

drinks from being poured

without having to manually

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• Manual setting: Slide

the 'Until I Unlock'

toggle switch to enable

the manual unlock

feature. Once enabled,

the manager must enter

the passcode to unlock.

• Time setting: Tap the

button next to 'Lock

Until' and set a time for

the dispenser to unlock

automatically when

'Until I Unlock' is

disabled.

3

Once the dispenser is

locked, you may unlock

the user interface by

using the manager

passcode (2653).

TIP: Create custom names

and sizes by tapping on

the drink name or portion

size to adjust. Then click

exit to return to the

consumer interface.

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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16

Using & pairing with myCoke mobile app Using & pairing with myCoke mobile app

| OPERATIONS | OPERATIONS

Download myCoke app

Available in the App Store or

Google Play.

Add a dispenser

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Add a Dispenser, or the + symbol

to pair with your device.

Enter a display name

This name will be visible

to other crew members.

Scan QR code

myCoke will walk through a

series of instructions for the

dispenser's dashboard to display

the QR code. Scan the QR Code

shown on the dispenser to

complete the pairing process.

The myCoke app will

automatically pair with other

dispensers in outlet.

NOTE:When prompted, be sure

to allow camera access and

Zd9Œ9dZ(

1

2

3

4

Pairing with app

myCoke Mobile App

Enables crew members to monitor

dispenser ingredients via their smart

devices, with no disruption to

dispenser function. It helps crews

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change-outs & cleaning tasks.

My Equipment

Shows the status of all machines in a

particular outlet.

Ingredient Status Gauges

Highlights important information such as

sold-out product, prime needed, and

time remaining.

Cleaning Check Lists

Syncs status of cleaning and maintenance

tasks between crew members.

About

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information for each dispenser.

Training

Creates easy access for crew to

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troubleshooting guides on Crew Connect. 4

1 2 3

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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11 Insert the

cartridge tray into

the slot and push

until you hear the

latch click into

place.

12

Close the door

and follow

on-screen

instructions to

complete the

cartridge prime

process.

(See page 13).

| PRODUCT REPLACEMENT

4Separate the

empty ingredient

cartridge from the

plastic tray and

recycle the outer

paperboard box.

Then clean tray

with dish soap,

followed by approved sanitizer

solution (Kay-5 Sanitizer®).

3

Remove the

cartridge tray with

empty ingredient

cartridge from

the dispenser.

Replacing cartridges and NNS

Replacing ingredient cartridges or

NNS starts with knowing when a

cartridge or NNS is empty or

unavailable.

1The screenshot

shows that the

Sprite ingredient

is empty. As a

result, the brand

button is grayed out and will

say “Not Available” when selected.

2View the amount of

ingredient remaining

within each cartridge

or NNS by accessing

the dashboard.

Reference the level

indicator next to the

brand.

NOTE:Time remaining is an

estimate based on historical

consumption data. This feature may

take up to three weeks after install.

For best practices regarding

cartridge maintenance, see page 28.

| PRODUCT REPLACEMENT

2%

Sprite

enjoy by

MM/DD/YY

2 hours

remaining

5Clean the

cartridge slot

area.

Dip a clean cloth

in approved

sanitizer solution,

wipe the probes

(that insert into

cartridges), then

dip a new clean

cloth into the sanitizer solution and

wipe the probes again to sanitize.

9Ensure the

ingredient

cartridge is aligned

with the slot found

on the plastic tray.

10

Remove foil safety

seal prior to

inserting into the

dispenser.

7Remove (outer)

white dust-cap

prior to placing

cartridge into

plastic tray.

8Place ingredient

cartridge into

plastic tray and

ensure plastic

XZ,dX

cartridge pouch

aligns with tray.

6Open new

cartridge using

perforated

cartridge

dZ9Z-Œ(

CAUTION:

DO NOT use

a sharp object

to open.

Always replace any missing or

damaged plastic trays immediately

to prevent dispensing issues.

Plastic trays can be ordered by

calling 1-800-241-COKE (2655). In

Canada, call 1-800-318-COKE (2655).

NNS (Non-Nutritive Sweetener) is used for all low/no-calorie

beverages. NNS arrives in a SmartPAK™ cartridge and is replaced

just like other ingredient cartridges. They will always be in the

number one (1) or top slot in the cartridge shelf.

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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Replacing HFCS (high fructose corn syrup)

Pour screen

All sweetened beverage buttons will

be grayed out.

When to replace HFCS

Understand how to determine if the

HFCS BIB (bag-in-box) needs to be

replaced.

| PRODUCT REPLACEMENT

4Scrub using the

blunt end of the

nozzle brush

(#149326)

and soak in

approved

sanitizer solution

(Kay-5 Sanitizer®).

Wait two minutes and repeat with

clean sanitizer then, air dry.

Replacing HFCS and cleaning connector

2Use a cloth to

catch any

spills, and turn

connector

counter-

clockwise to

loosen.

5Open the box

and pull out the

XZ(

CAUTION:

DO NOT

use a

sharp object

to open.

6Attach the

connector

d4XZ

and turn

clockwise to

tighten.

3Remove

connector

and replace

with new HFCS

sweetener BIB.

NOTE: Always

check product is

within the Enjoy

By Date.

1Double check

to see

how much

product is

left by lifting

the box. 2

Once the new HFCS box is

installed, press the HFCS box to

reset, and the prime function

will automatically follow.

Resetting HFCS

Kay-5 Sanitizer, cleaning brush and replacement nozzle

can be ordered by calling 1-800-241-COKE (2653).

In Canada, call 1-800-318-COKE (2653).

Helpful cleaning tips

DO NOT use bleach or any unapproved

chemicals!

DO NOT soak any parts overnight!

DO NOT use scouring pads, steel wool

or any abrasive material. It will scratch

the surface and result in rusting/pitting!

DO NOT use paper towels. They may

break apart and clog the drain!

DO NOTdƒ4dO9ƒ99Zd4

drain (greater than 125ºF / 51.6ºC)!

CAUTION: What NOT to do...

Coca-Cola recommends

Kay-5®Sanitizer, or a

comparable food-grade

chlorine sanitizer.

If using Kay-5 Sanitizer,

add 1oz (28.4g) packet

of Kay-5 Sanitizer to

<-ŒOOdZ (9.5L) of

fresh, warm water in

a clean bucket.

When using a chlorinated detergent other than

Kay-5 Sanitizer, follow the instructions to produce a

100 ppm chlorine sanitizer solution.

| MAINTENANCE

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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Cleaning nozzle and injector ring

1Using a clean

cloth, twist

the nozzle

counter

clockwise and

pull down to

remove.

2Scrub nozzle with blunt end of

nozzle brush and soap.

Rinse with warm water.

Allow to air dry.

3Submerge

nozzle in

sanitizer for two

minutes.

Agitate to

remove air

pockets.

Cleaning nozzle, injector ring and ice chute

| MAINTENANCE| MAINTENANCE

4Scrub ring area including holes with

pointed end of nozzle brush dipped

in sanitizer.

5Wipe ring with clean cloth and

sanitizer until it comes away clean.

Wait two minutes.

Repeat scrubbing and wiping ring

with clean sanitizer.

6Re-insert nozzle

by pushing upward

and rotating

clockwise.

Pour remaining

sanitizer down the

dispenser drain.

Allow to air dry.

Scrub inner

injector rings with

wire-handled brush

dipped in sanitizer.

2

Cleaning ice bin

| MAINTENANCE

1Remove all ice by using

the on screen ice button

(if a top-mounted ice

maker is installed,

follow manufacturer's

recommendation for

cleaning).

2ddŒZƒZOƒ-4

dispenser. Remove the

ice bin lid and pour warm

water slowly into the bin

to melt the remaining ice.

4Spray approved sanitizer

solution on all internal

surfaces and lid again,

allow draining and air

dry. Return to normal

operation.

NOTE:For complete

disassembly instructions,

contact your Coke

representative.

3Spray approved sanitizer

solution (Kay-5) onto all

internal surfaces of ice

bin and both sides of ice

bin lid. Wipe or scrub

areas within reach inside

the bin with either a clean

cloth or an ice bin brush

(small parts #149322).

Cleaning ice chute

1¶ƒZddƒ9Z-4-Z

power button.

2Using the ice

chute brush

and

approved

sanitizer

solution,

clean the

inside of the

chute.

3Wait two minutes to allow to air dry,

then repeat step 2 with fresh

sanitizer solution.

4Wipe the outside of the ice chute tip

using a clean cloth and fresh

sanitizer solution.

Allow to air dry before resuming

normal operation.

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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24

| MAINTENANCE

Cleaning drain and cup rest

1Remove the cup rest and

drain strainer.

2Dip a clean cloth in

approved sanitizer

solution.

Clean the cup rest and

drain strainer.

Wait 2 minutes and

repeat with fresh

sanitizer solution.

Allow to air dry.

4Replace the drain

strainer and cup rest.

3Use the drain cleaning

brush (small part #144925)

to scrub the dispenser

drain.

Pour remaining sanitizer

solution slowly down drain.

Ensure the drain empties

properly.

2

TIP If ice bin fails to drain,

remove the ice bin drain strainer

and clear the area of any trash.

Press the drain plunger into the

mouth of the drain, then push

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down the pipe to clear the clog.

Resume cleaning with drain

cleaning brush.

| MAINTENANCE

24dƒO,ƒZO˜OŒZŒŒ

that accumulate drips such as

backsplash.

3Wipe interior of cartridge door

as needed.

Cleaning exterior surfaces

1Using a clean cloth and approved

sanitizer solution, wipe all exterior

surfaces.

DƒZO˜OŒZ

high touch point

areas such as

touch screen.

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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26

Cartridge maintenance

SmartPAK™ (paperboard) cartridges are lightweight, recyclable, and

designed to optimize backroom storage space.

Inventory and quick replacements

• Be prepared during rush periods! Place fast-moving ingredient cartridges in

extra trays and stage near dispenser for fast change outs.

!‰˜dƒdO9Z-9ZŒ9-dZ4ŒZ#9(( “First-in, First-out.”

• Always ensure ingredient cartridges are organized by “Enjoy By Date” to

9‰O˜XŒZŒ-9Z‰Zd˜(

Cartridge trays

The Coca-Cola Freestyle Flex uses the black plastic, push-click cartridge trays.

The trays are designed to hold a single ingredient cartridge.

Storage conditions

Avoid storing cartridges and plastic trays near any heat source, standing water,

or cleaning solutions.

Cleaning trays

Push-click cartridge trays should be ‘hand washed’ before insertion of a

cartridge. NEVER PLACE IN A DISHWASHER. Placing trays in a dishwasher may

warp the trays over time. Use dish soap, followed by Kay-5 Sanitizer®or

Œd‰ƒ9‰ŒOZŒZŒOOddŒ9˜(

| MAINTENANCE

Cartridge

Door Key

#141343

| RESOURCES

Small parts

n9d

Cloth

#127723

Kay-5

Sanitizer

#24041

Cartridge Tray

#141103

Nozzle Tip

#144700

Drain Cleaning

Brush

#144925

Nozzle & Injector

Ring Brush

#149326

Customers may order up to $25 worth of the following small parts per location.*

¶dƒŒXŒOOŒd#ŒOO4ƒdŒXŒ 1-800-241-COKE (2653). In Canada, call 1-800-318-COKE (2653).

More information can be found at crewconnect.coca-cola.com.

Wire Handled

Nozzle Brush

#1145555

*NOTE: '499Z-ƒd44ŒZŒZŒ-dƒZŒZdŒ9dZXŒ˜4Œ-d˜dƒdƒO(

Ice Chute

Brush

#143257

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

29

28

¶dZdƒ4Œ Coca-Cola Freestyle Crew Connect can do for

˜dƒƒ9Z#dZŒ˜dƒdŒ@dOŒ'ŒO¡ZŒ9‰(

We are committed to maximizing the operational and business performance of your Coca-Cola Freestyle®by

providing your crew with the support they need.

Premium Support Solutions

| RESOURCES

For crew training videos, visit

crewconnect.coca-cola.com

TRAINING

Training resources to keep your crew

9Z<4<LZd#,dX9ZŒOOŒ9dZ#

through new hires, to new upgrades

9Zƒ9XZdd(

» Live Crew Onboarding

» Crew Connect

» Crew Training Reference Guide

» Troubleshooting Guides

TOOLS

Our materials and support infrastructure

make maintenance and cleaning easier

– and keep your dispensers running

smoothly.

» Small Parts 1-800-241-COKE (2653)

In Canada, call 1-800-318-COKE (2653)

» QR Video Decals

» Crew Reminders & Checklists

» On-Dispenser Instructions

» myCoke app

SERVICE

We are constantly innovating to better

serve your operational and business

needs with 24 hours 7 days a week

support at 1-800-241-COKE (2653) and

turnkey technological solutions.

In Canada, call 1-800-318-COKE (2653).

» MyCokeTech

» On-Site Service

» Remote Software

Diagnostics & Analytics

COCA-COLA FREESTYLE® FLEX COCA-COLA FREESTYLE® FLEX

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COCA-COLA FREESTYLE® FLEX

32

Coca-Cola freestyle Flex User manual

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