Comcast machineQ mQHub User manual

mQHub
User Guide

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Table of Contents
Introduction .....................................................................................................................3
Prerequisites.............................................................................................................................................3
Provisioning the Gateway in mQCentral..........................................................................4
Activating the Gateway....................................................................................................7
Checking the Gateway’s Status ....................................................................................10
Additional Information....................................................................................................10
Appendix A: LED Indicator Definitions...........................................................................11
Appendix B: Product Specifications ..............................................................................12
Appendix C: Safety and Regulatory Information ...........................................................13

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Introduction
This guide explains how to set up your new mQHub gateway.
Note: Ensure that the AC outlet that powers the gateway cannot be inadvertently switched off.
Prerequisites
Before performing the steps in this guide, you must download the Postman application and get the
mQHub .json file:
1. Go to https://www.getpostman.com/
2. Download the appropriate Postman client for your machine (PC, Mac, or Linux)
3. Open the Postman client.
4. Click the orange Sign In button.
If you already have a Postman account, sign in. If not, click the orange Create Account link and
set up a new account. You can also bypass signing in by going directly to the app.
5. Click Import in the top left-hand corner.
6. Download the .json collection file from
https://comcast.box.com/s/0offiku6f36khsma2e1akkinlzvb4zzl and save it to your desktop.

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7. Drag the file into the Postman Drop files here box.
Provisioning the Gateway in mQCentral
mQCentral is the portal you will use to view data and verify the operation of your gateways and sensors.
Your gateway may have been set up in mQCentral before it was shipped to you. If that is the case, skip to
the Activating the Gateway section in this document.
To provision the gateway in mQCentral, perform the following steps:
1. Navigate to mQCentral (https://mqcentral.machineq.net/) and log in with your credentials. If you do
not have credentials, please reach out to our customer support by phone [phone]) or email
([e-mail]).
2. Click the Gateways side tab.

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3. On the Gateways screen, click Add a Gateway.
4. Enter the appropriate information in the pop-up box to define your gateway, and then click Submit.
Field Required Type Description
Name Required <String> An identifier for the
gateway. This will be a
quick way to find it if
you have a number of
gateways.
Gateway Profile Required Drop-down value Make and model as
found on the back of
the gateway, in this
case mQHub.

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Field Required Type Description
Mac Address Required
12 character
hexadecimal,
separated by colons:
00:00:00:00:00:00
Network address of the
gateway.
Node Id Required 16-character
hexadecimal LoRa node ID found on the back of the
gateway.
Location Type Required Valid values are:
•Indoor
•Outdoor
General location of the
gateway.
Because the mQHub is
designed for indoor use
only, select Indoor.
Antenna Gain Optional <number> Only required if an
external antenna is
required.
Because the mQHub
does not have an
option for an external
antenna, this should be
blank.
Latitude Required Number between
-90 and 90 Latitude of the gateway.
Longitude Required Number between
-180 and 180 Longitude of the gateway.
Height above ground in
meters Required <number> Estimate how high the gateway is above street
level.

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Activating the Gateway
To set up the gateway, perform the following steps:
1. Plug it in to a power source.
It is very important that you plug the device into a wall outlet so it is oriented vertically. Do not
plug it into a power strip, which would orient it horizontally.
The signal strength will be reduced if it is oriented horizontally.
Ensure that the AC outlet that powers the gateway cannot be inadvertently switched off.
2. Look at your available Wi-Fi networks—you will see MQH followed by 8 digits.
3. Connect to this network with your computer as you normally would with your business or home or
business Wi-Fi network. Your mQHub will now begin to blink amber (it will blink white while it is
booting up).
4. Open the Postman application if it isn’t already open and expand mqapi.

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5. Click GET /api/wifi/accesspoint and click Send to scan for a network to connect your mQHub to. If
you already know which one you want to use, you can skip to the next step.
Postman will return a list of all available access points with details about them so you can choose
one. Write down the SSID of the network you want to use (this will be one of your standard home or
business networks).
6. Click POST /api/wifi/network and click the Body tab. Enter the following text, but change the value
for “SSID” to your home or business Wi-Fi network’s ID and “wifikey” to the corresponding
passcode. Make sure to enter the values between quotation marks.
{ “ssid”:”MyBusinessNetwork”, “wifikey”:”MyBusinessNetworkPassword” }
7. Click Send.
8. Reboot the mQHub by unplugging it, waiting 30 seconds and plugging it back in.

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You can also reboot the gateway from Postman by clicking POST /api/device/reboot, and then
clicking Send. You should receive a status of 200.
The gateway is now set up. It will display a white LED light when it is connected to the Internet.

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Checking the Gateway’s Status
After your gateway is set up, you can see its status in mQCentral.
1. Log in to mQCentral and click Gateways.
2. The Connection State field will contain CNX if the gateway is connected and receiving data.
Additional Information
There is a WPS button located on the side of the gateway if you choose to use WPS to connect the
gateway to your Wi-Fi router.
You can reset the Wi-Fi network by holding the reset button in for three seconds using a paperclip or
small instrument. The reset button will put it back the gateway back into access point mode which will
then allow you to reconfigure your gateway Wi-Fi network using the above instructions.
If you have any questions, contact Support.

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Appendix A: LED Indicator Definitions
The following table describes the possible LED indications you may see on your gateway.
Lights Description Response
Solid white
Running, no issues.
Slow blink white
The gateway is powering up,
booting.
Wait, this state is temporary.
Solid red
The bootloader has failed.
Contact Support.
Slow blink red
There is a LoRa issue.
Contact Support.
Solid amber
The gateway is disconnected
from Wi-Fi.
Set the device to Wi-Fi using Postman,
as described earlier in this document.
Slow blink amber
The gateway is in AP mode
instead of Wi-Fi.
Set the device to Wi-Fi using Postman,
as described earlier in this document.
Fast blink white
and orange
Wi-Fi Protected Setup mode is
on.
Wait, this state is temporary.

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Appendix B: Product Specifications
Model Number: FXQX1AM0S
•Dimensions: (L x W x H) 2.4” x 3.7” x 1.9” (60 x 95 x 48 mm)
•Weight: 3.4 oz. (96g)
Supported Protocols:
•802.11 b/g/n
•TCP/IP, HTTP, HTTPS, SSH
LoRa:
•LoRa packet forwarder
•Transceiver: I/Q Multi-PHY mode, 802.15.4g
•Frequency: 903-928 MHz
•Tx Output: 27dBm
Wi-Fi:
•Standard: IEEE 802.11b/g/n
•WPS SW pairing functionality
•Configuration: 2x2
•Frequency band: 2.4GHz
•Frequency range: 2412–2462 MHz (b/g/n/20MHz), 11 CH.; 2422–2452 MHz (n/40 MHz), 7 CH.
•Security: WPA, WPA2
•Tx Output: +20 dBm (b/g/n)
Environment & Reliability:
•Operating Temp: 0⁰— 40⁰C
•Storage Temp: -20⁰— 50⁰C
•Operating humidity: 5% — 85% RH
•Vibration: IEC 68-2-29
•Shock: IEC 68-2-29
•Drop: IEC 68-2-32
Safety and Regulatory Compliance:
•UL 62368-1
•FCC/IC 15b and 15c
•RoHS approved

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Appendix C: Safety and Regulatory
Information
Notice: This product for indoor use only.
Warning: No user serviceable parts inside.
Warning: Hazardous voltages inside.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help
Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment
can void your authority to operate this equipment under the Federal Communications Commission’s rules.
In order to comply with FCC RF Exposure requirements, this device must be installed to provide at least
20 cm (8 inches) separation from the human body at all times.