Comfort Glow CRP16, CRP16T, CRN18, CRN18T CRP26 User manual

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WARNING: If the information in this manual is not fol-
lowed exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
— Installation and service must be performed by a quali-
fied installer, service agency or the gas supplier.
UNVENTED (VENT-FREE) INFRARED GAS HEATER
SAFETY INFORMATION AND INSTALLATION MANUAL
MODELS CRP16T, CRN18T, CRT26PT AND CRT30NT

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WARNING: Improper installation, adjustment, altera-
tion, service or maintenance can cause injury or prop-
erty damage. Refer to this manual for correct installation
and operational procedures. For assistance or addi-
tional information consult a qualified installer, service
agency or the gas supplier.
WARNING: This is an unvented gas-fired heater. It uses
air (oxygen) from the room in which it is installed. Provi-
sions for adequate combustion and ventilation air must
be provided. Refer to Air for Combustion and Ventilation
section on page 5 of this manual.
This appliance may be installed in an aftermarket,* per-
manently located, manufactured (mobile) home, where
not prohibited by local codes.
This appliance is only for use with the type of gas indi-
cated on the rating plate. This appliance is not convert-
ible for use with other gases.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer
State of Massachusetts: The installation must be made by a licensed plumber or gas fitter in the
Commonwealth of Massachusetts.
Sellers of unvented propane or natural gas-fired supplemental room heaters shall provide to each
purchaser a copy of 527 CMR 30 upon sale of the unit.
Vent-free gas products are prohibited for bedroom and bathroom installation in the Common-
wealth of Massachusetts.
TABLE OF CONTENTS
Safety Information ............................................... 3
Local Codes ........................................................ 4
Product Identification ........................................... 4
Unpacking ........................................................... 4
Product Features ................................................. 4
Air For Combustion and Ventilation ..................... 5
Installation ........................................................... 7
Operating Heater ............................................... 14
Inspecting Heater .............................................. 15
Cleaning and Maintenance ................................ 16
Troubleshooting ................................................. 17
Specifications .................................................... 21
Illustrated Parts Breakdown and Parts List ....... 22
Accessories ....................................................... 26
Replacement Parts ............................................ 26
Service Hints ..................................................... 26
Technical Service .............................................. 26
Service Publications .......................................... 26
Parts Central ..................................................... 27
Warranty Information ...........................Back Cover

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SAFETY INFORMATION
WARNING: This product con-
tains and/or generates chemicals
known to the State of California
to cause cancer or birth defects
or other reproductive harm.
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble,
operate or service this heater.
Improper use of this heater can
cause serious injury or death
from burns, fire, explosion,
electrical shock and carbon
monoxide poisoning.
DANGER: Carbon monoxide
poisoning may lead to death!
Carbon Monoxide Poisoning: Early signs of carbon
monoxide poisoning resemble the flu, with head-
aches, dizziness or nausea. If you have these signs,
the heater may not be working properly. Get fresh
air at once! Have heater serviced. Some people
are more affected by carbon monoxide than others.
These include pregnant women, people with heart
or lung disease or anemia, those under the influ-
ence of alcohol and those at high altitudes.
Natural and Propane/LP Gas: Natural and Propane/
LP gases are odorless. An odor-making agent is
added to these gases. The odor helps you detect a gas
leak. However, the odor added to the gas can fade.
Gas may be present even though no odor exists.
Make certain you read and understand all warn-
ings. Keep this manual for reference. It is your
guide to safe and proper operation of this heater.
WARNING: Any change to
this heater or its controls can
be dangerous.
WARNING: Do not use a
blower insert, heat exchanger
insert or other accessory not ap-
proved for use with this heater.
Due to high temperatures, the
appliance should be located out
of traffic and away from furniture
and draperies.
Do not place clothing or other
flammable material on or near
the appliance. Never place any
objects on the heater.
Surface of heater becomes very
hot when running heater. Keep
children and adults away from
hot surface to avoid burns or
clothing ignition. Heater will
remain hot for a time after shut-
down. Allow surface to cool
before touching.
Carefully supervise young chil-
dren when they are in the same
room with heater.
Make sure grill guard is in place
before running heater.
Keep the appliance area clear
and free from combustible ma-
terials, gasoline and other flam-
mable vapors and liquids.
1. This appliance is only for use with the type
of gas indicated on the rating plate. This ap-
pliance is not convertible for use with other
gases.
2. Do not place propane/LP supply tank(s) in-
side any structure. Locate propane/LP supply
tank(s) outdoors.
3. This heater shall not be installed in a bedroom
or bathroom.
4. If you smell gas
• Shut off gas supply
• Do not try to light any appliance
• Do not touch any electrical switch; do not
use any phone in your building
• Immediately call your gas supplier from a
neighborʼs phone. Follow the gas supplierʼs
instructions
• If you cannot reach your gas supplier, call
the fire department

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5. Always run heater with plaque control knob
at the 1, 2, 3 or 4 locked positions. Never
set control knob between locked positions.
Poor combustion and higher levels of carbon
monoxide may result.
6. This heater needs fresh, outside air ventilation
to run properly. This heater has an Oxygen
Depletion Sensing (ODS) safety shutoff
system. The ODS shuts down the heater if
not enough fresh air is available. See Air for
Combustion and Ventilation, page 5.
7. Keep all air openings in front and bottom of
heater clear and free of debris. This will insure
enough air for proper combustion.
8. If heater shuts off, do not relight until you
provide fresh, outside air. If heater keeps
shutting off, have it serviced.
9. Do not run heater
• where flammable liquids or vapors are used
or stored
• under dusty conditions
10. Do not use heater if any part has been under
water. Immediately call a qualified service
technician to inspect the room heater and to
replace any part of the control system and any
gas control which has been under water.
11. Turn off and unplug heater and let cool before
servicing. Only a qualified service person
should service and repair heater.
12. Operating heater above elevations of 4,500
feet could cause pilot outage.
13. To prevent performance problems, do not use
propane/LP fuel tank of less than 100 lbs.
capacity.
14. Before using furniture polish, wax, carpet
cleaner or similar products, turn heater off. If
heated, the vapors from these products may
create a white powder residue within burner
box or on adjacent walls or furniture.
15. Provide adequate clearances around air openings.
LOCAL CODES
Install and use heater with care. Follow all local codes. In
the absence of local codes, use the latest edition of The
National Fuel Gas Code, ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
SAFETY INFORMATION
Continued
Figure 1 - Vent-Free Gas Heater
Control Knob & Ignitor Button
(not seen from this view)
Heater
Cabinet
Front
Panel
Plaque
Grill
Guard
UNPACKING
1. Remove heater from carton.
2. Remove all protective packaging applied to
heater for shipment.
3. Check heater for any shipping damage. If
heater is damaged, promptly return to where
you bought heater.
PRODUCT FEATURES
SAFETY DEVICE
This heater has a pilot with an Oxygen Deple-
tion Sensing (ODS) safety shutoff system. The
ODS/pilot is a required feature for vent-free room
heaters. The ODS/pilot shuts off the heater if there
is not enough fresh air.
IGNITION SYSTEM
This heater has either a piezo ignitor or electronic
ignitor to light heater fuel supply.
THERMOSTATIC HEAT CONTROL
(Thermostat Models Only)
Thermostat models have a thermostat sensing
bulb and a control valve. This results in the great-
est heater comfort. This can also result in lower
gas bills.
PRODUCT
IDENTIFICATION

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AIR FOR COMBUSTION
AND VENTILATION
WARNING: This heater shall
not be installed in a confined
space or unusually tight con-
struction unless provisions are
provided for adequate combus-
tion and ventilation air. Read the
following instructions to insure
proper fresh air for this and
other fuel-burning appliances
in your home.
Todayʼs homes are built more energy efficient
than ever. New materials, increased insulation and
new construction methods help reduce heat loss
in homes. Home owners weather strip and caulk
around windows and doors to keep the cold air out
and the warm air in. During heating months, home
owners want their homes as airtight as possible.
While it is good to make your home energy effi-
cient, your home needs to breathe. Fresh air must
enter your home. All fuel-burning appliances need
fresh air for proper combustion and ventilation.
Exhaust fans, fireplaces, clothes dryers and fuel
burning appliances draw air from the house to
operate. You must provide adequate fresh air for
these appliances. This will insure proper venting
of vented fuel-burning appliances.
PROVIDING ADEQUATE
VENTILATION
The following are excerpts from National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Section 5.3,
Air for Combustion and Ventilation.
All spaces in homes fall into one of the three fol-
lowing ventilation classifications:
1. Unusually Tight Construction
2. Unconfined Space
3. Confined Space
The information on pages 5 through 7 will help
you classify your space and provide adequate
ventilation.
Unusually Tight Construction
The air that leaks around doors and windows
may provide enough fresh air for combustion and
ventilation. However, in buildings of unusually
tight construction, you must provide additional
fresh air.
Unusually tight construction is defined as
construction where:
a. walls and ceilings exposed to the out-
side atmosphere have a continuous
water vapor retarder with a rating of
one perm (6 x 10-11 kg per pa-sec-m2) or
less with openings gasketed or sealed
and
b. weather stripping has been added on
openable windows and doors and
c. caulking or sealants are applied to
areas such as joints around window
and door frames, between sole plates
and floors, between wall-ceiling joints,
between wall panels, at penetrations
for plumbing, electrical and gas lines
and at other openings.
If your home meets all of these three cri-
teria, you must provide additional fresh
air. See Ventilation Air From Outdoors,
page 7.
If your home does not meet all of the three
criteria above, proceed to Determining
Fresh-Air Flow For Heater Location.
Confined and Unconfined Space
The National Fuel Gas Code, ANSI Z223.1/NFPA
54 defines a confined space as a space whose
volume is less than 50 cubic feet per 1,000 Btu
per hour (4.8 m3 per kw) of the aggregate input
rating of all appliances installed in that space and
an unconfined space as a space whose volume is
not less than 50 cubic feet per 1,000 Btu per hour
(4.8 m3 per kw) of the aggregate input rating of
all appliances installed in that space. Rooms com-
municating directly with the space in which the
appliances are installed*, through openings not
furnished with doors, are considered a part of the
unconfined space.
* Adjoining rooms are communicating only if
there are doorless passageways or ventilation grills
between them.
DETERMINING FRESH-AIR FLOW
FOR HEATER LOCATION
Determining if You Have a Confined or
Unconfined Space
Use this work sheet to determine if you have a
confined or unconfined space.
Space: Includes the room in which you will install
heater plus any adjoining rooms with doorless pas-
sageways or ventilation grills between the rooms.

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1. Determine the volume of the space (length x
width x height).
Length x Width x Height =__________cu. ft.
(volume of space)
Example: Space size 20 ft. (length) x 16 ft.
(width) x 8 ft. (ceiling height) = 2560 cu. ft.
(volume of space)
If additional ventilation to adjoining room is
supplied with grills or openings, add the volume
of these rooms to the total volume of the space.
2. Multiply the space volume by 20 to determine
the maximum Btu/Hr the space can support.
__________ (volume of space) x 20 = (Maxi-
mum Btu/Hr the space can support)
Example: 2560 cu. ft. (volume of space) x 20 =
51,200 (maximum Btu/Hr the space can support)
3. Add the Btu/Hr of all fuel burning appliances in
the space.
Vent-free heater ____________ Btu/Hr
Gas water heater* ____________ Btu/Hr
Gas furnace ____________ Btu/Hr
Vented gas heater ____________ Btu/Hr
Gas fireplace logs ____________ Btu/Hr
Other gas appliances* + ___________ Btu/Hr
Total = ___________ Btu/Hr
* Do not include direct-vent gas appliances. Di-
rect-vent draws combustion air from the outdoors
and vents to the outdoors.
Example:
Gas water heater ____________ Btu/Hr
Vent-free heater + ___________ Btu/Hr
Total = ___________ Btu/Hr
4. Compare the maximum Btu/Hr the space can
support with the actual amount of Btu/Hr used.
_________ Btu/Hr (maximum the space can support)
_________ Btu/Hr (actual amount of Btu/Hr used)
Example: 51,200 Btu/Hr (maximum the space
can support)
60,000 Btu/Hr (actual amount of
Btu/Hr used)
The space in the above example is a confined space
because the actual Btu/Hr used is more than the maxi-
mum Btu/Hr the space can support. You must provide
additional fresh air. Your options are as follows:
A. Rework worksheet, adding the space of an adjoin-
ing room. If the extra space provides an unconfined
space, remove door to adjoining room or add
ventilation grills between rooms. See Ventilation
Air From Inside Building.
B. Vent room directly to the outdoors. See Ventila-
tion Air From Outdoors, page 7.
AIR FOR COMBUSTION
AND VENTILATION
Continued
C. Install a lower Btu/Hr heater, if lower Btu/Hr size
makes room unconfined.
If the actual Btu/Hr used is less than the maximum
Btu/Hr the space can support, the space is an un-
confined space. You will need no additional fresh
air ventilation.
WARNING: If the area in
which the heater may be oper-
ated is smaller than that defined
as an unconfined space or if the
building is of unusually tight
construction, provide adequate
combustion and ventilation air
by one of the methods described
in the National Fuel Gas Code,
ANSI Z223.1/NFPA 54 Section 5.3
or applicable local codes.
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining un-
confined space. When ventilating to an adjoining
unconfined space, you must provide two perma-
nent openings: one within 12" of the ceiling and
one within 12" of the floor on the wall connecting
the two spaces (see options 1 and 2, Figure 2). You
can also remove door into adjoining room (see
option 3, Figure 2). Follow the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, Section 5.3, Air for
Combustion and Ventilation for required size of
ventilation grills or ducts.
40,000
20,000
60,000
Figure 2 - Ventilation Air from Inside
Building
Or
Remove
Door into
Adjoining
Room,
Option 3
Ventilation Grills
Into Adjoining Room,
Option 2
12"
12"
Ventilation
Grills
into Adjoining
Room,
Option 1

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AIR FOR COMBUSTION
AND VENTILATION
Continued
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation grills or
ducts. You must provide two permanent openings:
one within 12" of the ceiling and one within 12"
of the floor. Connect these items directly to the
outdoors or spaces open to the outdoors. These
spaces include attics and crawl spaces. Follow the
National Fuel Gas Code, ANSI Z223.1/NFPA 54,
Section 5.3, Air for Combustion and Ventilation for
required size of ventilation grills or ducts.
IMPORTANT: Do not provide openings for inlet
or outlet air into attic if attic has a thermostat-
controlled power vent. Heated air entering the attic
will activate the power vent.
Figure 3 - Ventilation Air from Outdoors
Outlet
Air
Ventilated
Attic
Outlet
A
ir
Inlet
Air
Inlet Air Ventilated
Crawl Space
To
Crawl
Space
To Attic
INSTALLATION
NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your pri-
mary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
WARNING: A qualified ser-
vice person must install heater.
Follow all local codes.
CHECK GAS TYPE
Use only the correct type of gas (natural or pro-
pane/LP). If your gas supply is not the correct gas
type, do not install heater. Call dealer where you
bought heater for proper type heater.
WARNING: This appliance
is equipped for (natural or pro-
pane/LP) gas. Field conversion
is not permitted.
INSTALLATION ITEMS
Before installing heater, make sure you have the
items listed below.
• for propane/LP gas, external regulator (supplied
by installer)
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• ground joint union
• sediment trap
• tee joint
• pipe wrench
• test gauge connection*
* A CSA design-certified equipment shutoff valve
with 1/8" NPT tap is an acceptable alternative to
test gauge connection. The optional CSA design-
certified equipment shutoff valve can be purchased
from your dealer. See Accessories, page 26.
LOCATING HEATER
WARNING: Maintain the
minimum clearances shown
in Figure 4. If you can, provide
greater clearances from floor,
ceiling and joining wall.
Minimum
From
Sides Of
Heater
36"
2"
FLOOR
CEILING
Minimum
Minimum To
Top Surface
Of Carpeting,
Tile Or Other
Combustible
Material
Left
Side
Right
Side
10"
Figure 4 - Mounting Clearances As
Viewed From Front of Heater

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You can locate heater on the floor, away from a
wall. A wall mounting bracket is included with this
heater. An Optional Base Kit (GA4550) may be
purchased to allow the unit to be installed away
from a wall (see Accessories, page 26). Determine
which method is best for your application.
WARNING: Never install the
heater
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture, cloth-
ing or other flammable objects
are less than 36" from the front,
top or sides of the heater
• as a fireplace insert
• in high traffic areas
• in windy or drafty areas
CAUTION: If you install the
heater in a home garage
• heater pilot and burner must be
at least 18" above floor
• locate heater where moving
vehicle will not hit it
CAUTION: This heater creates
warm air currents. These currents
move heat to wall surfaces next
to heater. Installing heater next
to vinyl or cloth wall coverings
or operating heater where impu-
rities (such as, but not limited to,
tobacco smoke, aromatic candles,
cleaning fluids, oil or kerosene
lamps, etc.) in the air exist, may
discolor walls or cause odors.
IMPORTANT: Vent-free heaters add moisture to
the air. Although this is beneficial, installing heater
in rooms without enough ventilation air may cause
mildew to form from too much moisture. See Air for
Combustion and Ventilation, page 5. If high humid-
ity is experienced, a dehumidifier may be used to
help lower the water vapor content in the air.
INSTALLATION
Continued
For convenience and efficiency, install heater
• where there is easy access for operation, inspec-
tion and service
• in coldest part of room
An optional fan kit is available from your dealer.
See Accessories, page 26. If planning to use fan,
locate heater near an electrical outlet.
THERMOSTAT SENSING BULB
(Thermostat Models Only)
The thermostat sensing bulb has been placed
below the heater.
1. Place clamp on thermostat sensing bulb as
shown in Figure 5. Clamp is provided in
hardware package.
2. Snap clamp into upper mounting hole as shown
in Figure 5. Mounting hole is located on lower
left edge on back of heater. Make sure the
thermostat sensing bulb is pointing up.
Figure 5 - Attaching Thermostat Sensing
Bulb
Clamp
Thermostat
Sensing
Bulb
INSTALLING HEATER TO WALL
Mounting Bracket
Locate mounting bracket in heater carton. Remove
mounting bracket from heater carton.
Figure 6 - Mounting Bracket
Removing Front Panel Of Heater
1. Remove the four painted screws, two on each
side of front panel.
2. Pull bottom of front panel forward, then out.
3. Remove any remaining packaging materials.
Figure 7 - Removing Front Panel Of Heater
Screw
Front Panel

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INSTALLATION
Continued
Methods For Attaching Mounting Bracket
To Wall
Only use last hole on each end of mounting bracket
to attach bracket to wall. These two holes are 14
inches apart from their centers. Attach mounting
bracket to wall in one of two ways:
1. Attaching to wall stud
2. Attaching to wall anchor
Attaching to Wall Stud: This method provides the
strongest hold. Insert mounting screws through
mounting bracket and into wall studs.
Attaching to Wall Anchor: This method allows you
to attach mounting bracket to hollow walls (wall
areas between studs) or to solid walls (concrete
or masonry).
Decide which method better suits your needs.
Either method will provide a secure hold for the
mounting bracket.
Marking Screw Locations
1. Tape mounting bracket to wall where heater
will be located. Make sure mounting bracket
is level.
WARNING: Maintain mini-
mum clearances shown in Figure
8. If you can, provide greater
clearances from floor and join-
ing wall.
2. Mark screw locations on wall (see Figure 8).
Note: Only mark last hole on each end of
mounting bracket. Insert mounting screws
through these holes only.
3. Remove tape and mounting bracket from
wall.
5 Plaque Heaters
3 Plaque Heater
18 3/4"
(47.6 cm)
Min.
16"
(40.6 cm)
Min.
14" (35.6 cm)
18 3/4"
(47.6 cm)
Min.
12"
(30.4
cm)
Min.
Adjoining Wall
14" (35.6 cm)
Adjoining Wall
Only Insert Mounting
Screws Through Last
Hole On Each End
Only Insert Mounting
Screws Through Last
Hole On Each End
Floor
Floor
Figure 8 - Mounting Bracket Clearances
18 3/4"
(47.6 cm)
Min.
16"
(40.6 cm)
Min.
14" (35.6 cm)
18 3/4"
(47.6 cm)
Min.
12"
(30.4
cm)
Min.
Adjoining Wall
14" (35.6 cm)
Adjoining Wall
Only Insert Mounting
Screws Through Last
Hole On Each End
Only Insert Mounting
Screws Through Last
Hole On Each End
Floor
Floor
Attaching Mounting Bracket To Wall
Note: Wall anchors, mounting screws and spacers
are in hardware package. The hardware package
is provided with heater.
Attaching To Wall Stud Method
For attaching mounting bracket to wall studs
1. Drill holes at marked locations using 9/64"
drill bit.
2. Place mounting bracket onto wall. Line up last
hole on each end of bracket with holes drilled
in wall.
3. Insert mounting screws through bracket and
into wall studs.
4. Tighten screws until mounting bracket is
firmly fastened to wall studs.
Attaching To Wall Anchor Method
For attaching mounting bracket to hollow walls
(wall areas between studs) or solid walls (concrete
or masonry)
1. Drill holes at marked locations using 5/16"
drill bit. For solid walls (concrete or masonry),
drill at least 1" deep.
2. Fold wall anchor as shown in Figure 9, page 10.

www.desatech.com 107883-01J10
Side View
Front View
3. Insert wall anchor (wings first) into hole. Tap
anchor flush to wall.
4. For thin walls (1/2" or less), insert red key
into wall anchor. Push red key to “pop” open
anchor wings.
IMPORTANT: Do not hammer key!
For thick walls (over 1/2" thick) or solid walls,
do not pop open wings.
5. Place mounting bracket onto wall. Line up
last hole on each end of bracket with wall
anchors.
6. Insert mounting screws through bracket and
into wall anchors.
7. Tighten screws until mounting bracket is
firmly fastened to wall.
INSTALLATION
Continued
Figure 9 - Folding Anchor
Figure 10 - Popping Open Anchor Wings
For Thin Walls
Figure 11 - Mounting Heater Onto
Mounting Bracket
Mounting
Bracket
(attached
to wall)
Horizontal Slots
Stand-Out Tab
Placing Heater On Mounting Bracket
1. Locate two horizontal slots on back panel of
heater.
2. Place heater onto mounting bracket. Slide
horizontal slots onto stand-out tabs on mount-
ing bracket.
Installing Bottom Mounting Screws
1. Locate two bottom mounting holes. These
holes are near bottom on back panel of heater
(see Figure 12).
2. Mark screw locations on wall.
3. Remove heater from mounting bracket.
4. If installing bottom mounting screws into
hollow or solid wall, install wall anchors.
Follow steps 1 through 4 under Attaching To
Wall Anchor Method, page 9.
If installing bottom mounting screw into wall
stud, drill holes at marked locations using 9/64"
drill bit.
5. Replace heater onto mounting bracket.
6. Place spacers between bottom mounting holes
and wall anchor or drilled hole.
7. Hold spacer in place with one hand. With other
hand, insert mounting screw through bottom
mounting hole and spacer. Place tip of screw
in opening of wall anchor or drilled hole.
8. Tighten both screws until heater is firmly
secured to wall. Do not over tighten.
Note: Do not replace front panel at this time.
Replace front panel after making gas connec-
tions and checking for leaks (see page 12).
Figure 12 - Installing Bottom Mounting
Screws
Wall
Spacer
Heater