Comfort Products 60-5811 User manual

For fastest service, please visit our website at
www.comfortproducts.net/support
e-mail: [e-mail]
Keep your sales receipt as documentation of your ownership.
CUSTOMER SERVICE
SOFT TOUCH BONDED LEATHER EXECUTIVE CHAIR
OPERATION MANUAL
MODEL 605811
SUPPLIER CODE: BJ605811

2
CONTENTS
EXTRA SPARE HARDWARE INCLUDED FOR YOUR CONVENIENCE. ITEMS ARE NOT SHOWN TO SCALE.
PART DESCRIPTION STOCK# QT Y. .
ABack Cushion 61-5811A 1
BSeat Cushion 61-5811B 1
CArmrest (left)
Armrest (right)
61-ARM5811L
61-ARM5811R 1
1
DSeat Plate 61-PLATEA 1
EGas Lift (seat post) 61-POSTA 1
FStar Base 61-BASEE 1
GCaster 61-CASTA 5
HGas Lift Cover 61-COVER 1
PARTS LIST
PART DESCRIPTION QT Y.
IScrewcaps 8
JWasher 4
KM6 x 20mm Screw 4
LM6 x 25mm Screw 8
MAllen Wrench 1
HARDWARE KIT
STOCK# 61SCRWSETB
REPLACEMENT PARTS
IF YOU ARE MISSING ANY OF THE PARTS ABOVE, OR IF YOU HAVE A DAMAGED PART, PLEASE VISIT
WWW.COMFORTPRODUCTS.NET/SUPPORT AND REFERENCE THE MODEL NUMBER AND SUPPLIER
CODE ON THE FRONT OF THIS MANUAL. SIMPLY COMPLETE THE INFORMATION, AND THE PART YOU
NEED. THE PART WILL NORMALLY SHIP WITHIN 48 HOURS.

3
STEP 4
Attach the left and right armrests (C) to the seat cushion (B),
using the four screws (L) and the screwcaps (I) as shown.
ASSEMBLY INSTRUCTION 605811
DO NOT TIGHTEN SCREWS UNTIL COMPLETELY ASSEMBLED
STEP 2
Align seat plate (D) over pre-drilled holes under seat
cushion (B). (NOTE the position of seat plate handle to
seat cushion FRONT). Attach seat plate (D) to seat cushion
(B) using four screws (K) and four washers (J) as shown.
Tighten securely with allen wrench (M).
STEP 1
Insert casters (G) into holes of star base (F). Insert gas lift
(E) into center hole of star base (F). Place gas lift cover (H)
over gas lift (E) as shown.
STEP 3
Align the center hole under seat plate (D) over gas lift (E)
as shown. Lower the seat cushion (B) onto the gas lift (E).
Seat front
Seat plate
handle
NOTE: To install casters, apply
pressure to base of caster
using your thumb as shown
G
F
E
H
FRONT
B
D
K
J
B
E
DIL
C
B

44
ASSEMBLY AND FUNCTION INSTRUCTION 605811
Attach the back cushion (C) to the left and right armrests
using the four screws (L) and the screwcaps (I) as shown.
While seated, lean forward, lifting your body weight from
the seat. Reach underneath the right side of chair and
locate the handle. Lift the handle up slowly with a clockwise
twisting motion to allow the chair to rise to the desired
height. To lower seat height, lift the handle slowly with a
clockwise twisting motion while seated.
TO ADJUST SEAT HEIGHT
STEP 5
A
IL
Reach under the front center of the chair seat and grasp the
round black tension knob. To loosen the tilt mechanism,
turn the knob clockwise. This lessens the eort required to
recline the back cushion of the chair. To tighten the tension
knob, rotate counter-clockwise. Rotate the knob until the
desired resistance is reached.
TO ADJUST TILT TENSION
While seated, reach underneath the right side of chair and
locate the handle. Slide the handle all the way out towards
the right (away from the seat). When the handle is in this
position, leaning back will cause the chair to tilt backwards.
To lock the chair in the upright (vertical) position, sit in the
chair, and push the handle in to the left (towards center of
seat).
TO OPERATE TILT LOCKOUT
Round tension
knob
Right
Handle
Right handle:
* Pull outward
to allow tilting
* Push inward
to lock out
the tilt

5
FREQUENTLY ASKED QUESTIONS
• WHERE DO I FIND THE MODEL NUMBER AND SUPPLIER CODE FOR MY CHAIR?
The chair model number and supplier code is located on a sticker underneath the seat cushion, and on the front page of your instruction manual.
• HOW DO I ORDER REPLACEMENT PARTS? WHEN AM I GOING TO RECEIVE THEM?
For fastest service, please visit us at www.comfortproducts.net/support. Simply ll in the information, and the part you need. If your chair is
covered under warranty, there is no charge for replacement parts. We normally ship replacement parts within 48 hours.
• HOW DO I ADJUST THE SEAT HEIGHT?
Refer to page 3. While seated, lean forward, lifting your body weight from the seat. Reach underneath the right side of chair and locate the handle.
Lift the handle up slowly with a clockwise twisting motion to allow the chair to rise to the desired height. To lower seat height, lift the handle slowly
with a clockwise twisting motion while seated.
• HOW DO I TILT RECLINE IN THE CHAIR?
Refer to page 3. While seated, reach underneath the right side of chair and locate the handle. Slide the handle all the way out towards the right
(away from the seat). When the handle is in this position, leaning back will cause the chair to tilt backwards. To lock the chair in the upright
(vertical) position, sit in the chair, and push the handle in to the left (towards center of seat). If your chair tilts forward instead of backward, then
you may have the seat plate on backward.
• HOW SHOULD THE CHAIR BE CLEANED?
While we do not recommend a particular brand of cleaning product, you can use a damp cloth to wipe down your chair. Or you can use an over-
the-counter cleaner made for the bonded leather upholstery on your chair. If you would like to use a cleaning product, we suggest that you test
the cleaner on the bottom side of the chair rst to make sure the cleaner doesn’t alter the material, before applying the product on the entire chair.
Please note that any type of discoloration or alteration made to the chair from a cleaner will automatically void the warranty.
• THE CASTERS ARE DIFFICULT TO INSTALL. HOW DO I INSTALL THE CASTERS?
Refer to inset image on page 2, STEP 1. The metal stem needs to be fully inserted into the bottom of the star base in order for the caster to stay
in. There are 2 options. One: lay the base on the carpeted ground, with the bottom of the base facing upward. Insert each caster into the hole by
applying pressure with your thumb at the base of caster. They should pop in easily. Two: hold the 5-star base in an upright position (One leg is on
a carpeted oor). Insert each caster into the hole. Apply pressure with one hand, while using the other to hold the base in place. You may need
push the caster in with a little force, (twisting or using a soft mallet to tap in).
• MY CASTER BROKE. HOW DO I REMOVE THE METAL STEM FROM THE BASE?
You can use pliers to remove the metal pin. Please contact www.comfortproducts.net/support and request a 61-CASTA replacement caster.
• THE CHAIR SEEMS TO WOBBLE SIDETOSIDE. HOW CAN I FIX IT?
Make sure all screws are properly tightened, especially the screws attaching the seat plate to the seat cushion. If this does not solve the problem
please contact us at www.comfortproducts.net/support, or [email protected].
• THE CHAIR SINKS OR THE GAS LIFT SEAT POST DOES NOT MAINTAIN ITS PRESSURE.
Refer to question above, “How do I adjust the seat height?”If the seat will not maintain its height, order a new gas lift at www.comfortproducts.
net/support. Just ll out the information on the form. The part # for a new gas lift is 61-POSTA. To remove your gas lift from the seat plate
(#61-PLATEA), refer to page 6 for removing and reassembling the gas lift and links to video demonstrations.
• HOW DO I REMOVE/REPLACE THE SEAT PLATE AND/OR GAS LIFT?
Refer to page 6 for images and links to video demonstrations. To remove the seat plate from the gas lift: you will need to turn your chair over.
Next, get a rubber mallet. You will want to hit around the area that the gas lift (Cylinder) goes inside the seat plate (The black metal plate attached
to the seat that has a handle). After you hit the seat plate, give the gas lift a pull and see if it is coming loose. These two items are locked together
by pressure; the more you hit the seat plate the more pressure will be released. Eventually the two items will separate. To remove the gas lift from
the ve star base: please turn the chair upside down. There are about one to two inches where the gas lift (Cylinder) goes through the 5 star base
(The legs with wheels). Next, grab a rubber mallet. Then, if you look in the center of the gas lift, there is a little clip. You DO NOT want to hit the
clip in the middle as it will release the pressure needed in order to raise or lower your chair. You will want to hit the outer edge or the rim of the gas
lift. The more you hit the gas lift the more pressure will be released. After you give the gas lifts a few hits, it should come right out, or give it a pull
and see if its loose. If it still won’t budge, then visit www.comfortproducts.net/support or e-mail us at customerser[email protected] to
order a new seat plate and gas lift.
• HOW DO I REMOVE/REPLACE THE BASE FROM THE GAS LIFT?
Refer to page 6. You will need to use a rubber mallet and tap the post from the underside of the base. If you are still unable to disengage the
base, order a new gas lift post and seat plate. If it still won’t budge, visit us at www.comfortproducts.net/support and simply request a new base
#61-BASEE.
• THE ARMRESTS SEEM LOOSE. HOW CAN I FIX THEM?
Make sure all screws are properly tightened.
• THE PARTS DON’T SEEM TO ALIGN. WHAT SHOULD I DO?
Do not tighten the hardware completely into the component you are assembling. Tighten hardware a quarter of the way. When all components are
aligned, and the product is sitting level, then you can tighten all the screws.
• THE SCREWS WON’T THREAD INTO THE HOLES. WHAT SHOULD I DO?
Be certain that you are aligned with the hole. Sometimes holes in soft upholstered areas are deep set, and you may not be making contact with
the female inset for the screw. Also, check that there is no debris on the screw or in the inset for the screw. You can also try the spare screw.

Comfort Products, Inc.
P.O. Box 999
Memphis, TN 38101
e-mail: [email protected]
www.comfortproducts.net
LIMITED WARRANTY
PLEASE VISIT WWW.COMFORTPRODUCTS.NET FOR WARRANTY INFORMATION
Comfort Products warrants this product to be free from defects in material and workmanship for 1 year. This warranty is made by
Comfort Products only to the original end-user customer acquiring the product directly from Comfort Products’authorized dealers
as shown by the original sales receipt. The end-user customer remedy pursuant to this warranty is limited to repair or replacement
of parts at Comfort Products’ option within a reasonable amount of time. Comfort Products reserves the right to require damaged
parts to be returned to Comfort Products upon request. Natural markings such as scars, brands, grain, variations, wrinkles, color
variations, etc. will be considered normal characteristics, and not construed as defects. Comfort Products cannot warrant leather
against scratching or scung, as all leather is subject to blemishes with use. Consent from Comfort Products must be obtained
before any warranty work is performed. This warranty shall not apply to any products which must be replaced because of normal
wear and tear, negligence, abuse, or “accident”, shipping damage or product use and installation other than in accordance with
written instructions or warnings. It will also not apply when a product has been modied or altered, repaired, refurbished by
someone other than Comfort Products or because of natural variations over which Comfort Products has no control. When repairing
or replacing a defective product, Comfort Products does not guarantee matching color, grain, texture or dye lots. This warranty
does not cover the cost of transportation or labor. In no event shall Comfort Products be liable in either tort or contract for any loss
or direct, special, incidental, consequential or exemplary damages. This Limited Warranty is NOT applicable to end-user customers
who use Comfort Products for rental purposes. This warranty applies only to end-user customers in the United States. All warranties
are limited to the original purchaser for normal use which is dened as a standard work week of 40 hours by a person weighing 225
lbs. or less (unless otherwise specied). For claims or questions concerning this warranty, please visit www.comfortproducts.net/
support. Comfort Products customer service can be reached via e-mail at [email protected].
MODEL: 60-5811. Made in China.
SAFETY AND MAINTENANCE
• DO NOT stand on the chair. DO NOT use the chair as a stepladder.
• Use this product for seating one person at a time.
• DO NOT use this chair unless all bolts and screws are rmly secured.
• Avoid contact with sharp objects to prevent puncturing the fabric.
• Every 6 months, check all bolts and screws to ensure they are tight.
• To clean, spot clean only using a damp towel and mild cleaner. First test on a small, obscure area of fabric.
• Chair weight limit not to exceed 225 lbs.
6
• WHAT IS THE WARRANTY LENGTH?
The warranty for your specic chair or furniture item is based on the year your item was purchased. Please note that proof of purchase is required
for validation of warranty. The current warranty for seating is: one year for cushions and parts (unless otherwise specied). You do not need to
register your warranty.
• HOW IS THE WARRANTY VALIDATED?
Your warranty time period is validated by the purchase date on your original purchase receipt. (Please note that the warranty can not be validated
without your original purchase receipt).
• WHAT IS THE WEIGHT LIMIT ON MY CHAIR?
Our chairs have been tested to meet BIFMA standards, and have a weight limit of up to 225 lbs, unless stated otherwise. Please refer to your
warranty sheet or instruction manual for the weight limit on your chair.

REMOVING A 5STAR BASE FROM YOUR OFFICE CHAIR
NOTE: YOUR PARTS MAY DIFFER SLIGHTLY FROM THOSE SHOWN BELOW
TOOLS NEEDED: (1) Newspaper or cardboard for work area, (2) Silicone lubricant (such as
WD40),(3) Rubber Mallet
INSTRUCTIONS:
1.) Spread newspaper or cardboard on your work surface.
2.) Turn your chair on its side.
3.) Spray lubricant around the center post where connected to your 5-star base.
4.) Remove casters (wheels) from base.
5.) Use the rubber mallet and bang on the center post, directly in the center of the 5-star base
(Figure A).
REMOVING A GAS LIFT POST FROM YOUR OFFICE CHAIR
TOOLS NEEDED: (1) Newspaper or cardboard for work area, (2) Silicone lubricant (such as
WD40),(3) Rubber Mallet
INSTRUCTIONS:
1.) Follow instructions for removing 5-star base.
2.) Spray gas lift where connected to seat plate.
3.) With rubber mallet, beat on seat plate around gas lift post to release pressure (Figure B).
REASSEMBLING YOUR OFFICE CHAIR WITH REPLACEMENT PARTS
Tools needed: Newspaper or cardboard for work area.
INSTRUCTIONS:
1.) Place casters into holes of 5-star base. Try the caster in another hole if not a strong t.
2.) Position the base on the ground and place the gas lift post into the center hole of the base
(Figure C).
3.) Place the assembled chair on top of the post so that the post ts into the hole on the seat
plate. Sit in the chair to re-engage all parts (Figure D.)
These two parts are engaged by pressure alone. The more you hit it, the more pressure is
released, and eventually the base will release from the post.
FIGURE A
FIGURE B
The gas lift post is engaged to the seat plate by pressure alone. By banging on the seat plate,
you should be able to reduce the pressure and remove the gas lift.
FIGURE C
FIGURE D
The colored plastic button should be at the top as
shown.
7
You may visit these websites for a helpful video
demonstration about how to change your gas lift:
http://bit.ly/TvWwot
http://bit.ly/Qic7ox
If you have diculty removing the gas lift from the
base, refer to this video link:
http://bit.ly/SPGyyO
VIDEO LINKS