Comm NEXGO N86 User manual
POS Terminal for Android™
NEXGO N86
®
USER
GUIDE
Table of Contents
Welcome
Welcome to your new terminal ....................................................................................... 3
Nexgo N86 terminal overview ......................................................................................... 4
Quick Guide To Essential Operations
Turning the terminal on / off ............................................................................................. 5
Using cards: Magnetic strip, Chip & PIN, Contactless ............................................ 5
Process a sale .......................................................................................................................... 6
Process a void .......................................................................................................................... 6
Process a refund .................................................................................................................... 7
How to process a phone payment (MOTO) ................................................................. 7
How to settle (batch) ............................................................................................................ 7
How to access the Android settings menu .................................................................. 8
How to charge your mobile terminal & check battery level ................................. 8
How to setup Wi-Fi ............................................................................................................... 8
Common Tasks
Test connection to eCOMM .............................................................................................. 9
Turn off or reboot the terminal .........................................................................................9
Reprint last invoice ................................................................................................................10
Reprint by invoice .................................................................................................................. 10
Print audit today .....................................................................................................................10
Print all audit ...........................................................................................................................10
Print audit by date ................................................................................................................. 10
References
Response codes - reference list for decline responses ........................................... 11
Frequently asked questions .............................................................................................. 11
Quick settings ......................................................................................................................... 13
Android Settings Menu ....................................................................................................... 14
How to change a receipt roll ............................................................................................. 16
Charging base .............................................. .......................................................................... 17
Fraud & chargeback prevention guide .......................................................................... 18
eCOMM Terminal User Guide - 3
Welcome
Please do not discard this user guide!
Do keep it safe as it contains very useful
reference information that will help you
troubleshoot queries and questions you
may have using the terminal.
IMPORTANT
www.ecomm365.com
Rev. 1.0 (N86-2021.06.18)
© 2021 - eCOMM Merchant Solutions
Welcome to your new terminal
Thank you for choosing your Point of Sale terminal from eCOMM Merchant Solutions.
Your terminal comes packed with the latest features, such as contactless and mobile
wallet technologies, as well as all the essential reporting functions.
You should have received a ‘welcome email’ by now, which states your Merchant
Identication (MID) number along with other important information. Please save this
email as it is an important reference document for you.
We have put together this guide to give you everything you need to get set up and
start processing transactions. In addition, if you have a website, we can enable you to
accept payments online.
4 - eCOMM Terminal User Guide
Terminal Overview
Contactless area
Charge indicator
Charging base contacts
USB type-C
power port
Power on / off
HD touchscreen
Battery cover
Battery compartment
Printer cover
Volume up
Volume down
Chip & PIN card slot
Magstripe card slot
NEXGO N86
®
eCOMM Terminal User Guide - 5
Guide to Essential Operations
Turn the Terminal On/Off
To turn on: press the key (located on the left side of the terminal) for 2 - 3 seconds.
After a boot-up sequence you will see the time displayed on the Lock screen. Swipe
up once to see the Android Home screen. From here tap the ‘Pay’ section at the top to
launch the eCOMM Payment Terminal Application. You will then see the Home page of
the eCOMM application, with buttons for ‘Pay’, ‘Refund’, etc.
If you want to go back to the Android Home screen, simply press the white circle
at the very bottom of the screen. To switch back to the eCOMM Payment Terminal
Application, press the white square at the very bottom of the screen and select the
eCOMM application. Tap the application to ensure it goes fullscreen.
To turn off the terminal: make a long press on the key at the side of the terminal,
then press the onscreen symbol, and then press OK to conrm.
To lock the screen and put the terminal into sleep mode, press the key briey. To
bring the screen back again, simply press the key briey again.
Using Cards
Contactless Card: hold the contactless card
over the sensing area, which is an area of
black plastic marked with the symbol
(do not hold the card over the screen for best
reception). Hold in place for around 1 second
until you hear a “beep” sound which means a
successfully completed transaction.
Chip & PIN: insert the card chip side upward
into the card slot, which is found on the right
side of the unit, push in fully until stopped.
The card should remain in the slot for the
duration of the transaction process.
power port
6 - eCOMM Terminal User Guide
Guide to Essential Operations
Process a Sale
1. On the Home screen of the eCOMM Payment Terminal Application press Sale
2. Enter the amount and press Conrm
3. Tap or insert the card (if the card is inserted, ask customer to enter their PIN and
press Enter)
4. If Cashback is congured on your terminal, you will now be prompted as follows:
4.1 After the sale amount has been entered the terminal asks ‘Do you need cash?’
4.2 Tap YES or NO
4.3 If cash is requested by the customer, enter the amount, and select YES
4.4 If the customer card has no cashback service enabled an error will be displayed
5. A ‘transaction in progress’ message appears on the screen
6. The terminal will respond with either APPROVED or DECLINED on the screen
7. If approved, the terminal will automatically print the merchant receipt
8. Select YES to print the customer receipt
Magnetic Strip Card: place the magnetic
strip side of the card facing inwards,
towards the device, swipe the card with
a steady speed through the magnetic
reader slot.
Process a Void
A void is used when a transaction is made in error or the customer has been debited
the wrong amount. A void can only be issued for transactions that are pending
settlement and are within the current batch. A void will credit the customer’s account
straight away if their card issuer supports this transaction type.
1. On the Home screen tap Options then enter your admin password and tap OK
2. On the Options screen press Void at the top left
3. Enter the invoice number of the transaction you want to void & tap the Void button
4. When the void completes a void receipt is printed and an on-screen message is
displayed
eCOMM Terminal User Guide - 7
Guide to Essential Operations
Process a Refund
A refund is different to a void. A refund is used after a transaction has been settled.
Refunds typically don’t credit the customer’s account until 24 hours later.
1. On the home screen tap Refund, enter your refund password and tap OK
2. Enter the refund amount and tap Conrm
3. Tap or insert the card (no PIN required)
Note: For card not present (MOTO) refunds:
3.1 Tap the Enter Card Number button
3.2 Type in the 16-digit card number
3.3 Enter the expiry date in the format MMYY
3.4 Add the 3-digit CVV number
3.5 Press the Proceed button at the bottom right of the number pad
4. The terminal prints a refund receipt & displays a message onscreen when the refund
completes
Process a Phone Payment (MOTO)
1. Press Sale
2. Enter the amount, then tap Conrm
3. At the bottom of the screen press Enter Card Number
4. Type in the 16-digit card number
5. Enter the expiry date in the format MMYY
6. Add the 3-digit CVV number
7. Press the Proceed button at the bottom right of the number pad
8. A ‘transaction in progress’ message appears on the screen
9. The terminal will respond with either APPROVED or DECLINED on the screen
10. If approved, the terminal will automatically print the merchant receipt
11. Select YES to print the customer receipt
How to Settle (Batch)
1. On the Home screen press Settle, enter your settle password and tap OK
2. The screen displays a “Settling” notice while the process is in progress
3. The terminal will print out the batch totals summary
4. If there are no amounts to settle the terminal displays a “No batch totals” message
iIt is important that you should read the fraud prevention note regarding
telephone transactions on page 18 before you process a phone payment.
8 - eCOMM Terminal User Guide
Guide to Essential Operations
How to Access the Android Settings Menu
The N86 terminal uses the Android operating system. To access the Android Settings
menu, press the white circle at the very bottom of the screen, and then press Settings.
To return to the eCOMM Payment Terminal Application, press the white circle at the
very bottom of the screen and then press the Pay section at the top of the screen.
How to Charge your Mobile Terminal & Check Battery Level
The N86 terminal can be charged by inserting the power cable into the micro-USB
port on the left side of the unit. When the unit is charging, a red LED illuminates in the
charge indicator, located beside the port and above the screen. A lightning symbol
is also overlayed on the battery symbol which is shown on the very top right of the
screen.
When the charge is complete the red light changes to green.
To check the exact charge level of the battery, press the white
circle at the very bottom of the screen, and then press Settings.
The charge level percentage is shown in the Battery category.
A full charge should last all day, but this depends on how heavily it is used and also the
different battery power saving options that have been selected. To view your battery
saving options, from within the Settings menu, tap Battery, then Battery Saver.
How to Setup Wi-Fi
To get to the Wi-Fi settings, press the white circle at the very bottom of the screen,
and then tap Settings, then Network & Internet.
1. Tap Wi-Fi and then turn on Use Wi-Fi by moving the toggle switch to the right
2. The terminal will automatically search for and display available Wi-Fi networks
3. Choose one and the password dialog box for it will appear
4. Enter the Wi-Fi password and tap ‘connect’
5. If the password is entered correctly the terminal will connect to it immediately and
the word ‘connected’ will appear below the network name
6. Tap the back arrow at the top left of the screen
7. Tap the white square at the bottom of the screen to go to the eCOMM payment app
or tap the white circle to return to the Android home screen
eCOMM Terminal User Guide - 9
Common Tasks
Test Connection to the Terminal
For a Wi-Fi connection
For a quick check, you can view the Wi-Fi reception icon at the very top right of your
screen just to the left of the battery symbol. A fully illuminated Wi-Fi symbol means
you have a strong Wi-Fi connection.
You can also get more information by going to the Wi-Fi section in the Android Set-
tings menu: press the white circle at the very bottom of the screen, and then press
Settings, then press Connections and Wi-Fi. The Network name is displayed as well
as a larger version of the connection strength signal display. By tapping the Network
name you will be able to see the network speed.
SIM connection
For a quick check, you can view the SIM mobile phone network reception icon at the
very top right of your screen just to the left of the battery symbol. 5 vertical bars illu-
minated means you have a strong SIM connection.
You can also get more information by going to the Mobile Networks section in the
Android Settings menu: press the white circle at the very bottom of the screen, and
then press Settings, then press Connections and Mobile Networks. The Network
Operator is displayed as well as the network mode.
Turn off or Reboot the Terminal
Turn off the terminal by pressing the key on the left side
of the terminal until the power options appear on the display.
Tap the onscreen symbol to power off the terminal,
tapping OK to conrm.
Reboot the terminal by pressing the key on the left side
of the terminal until the power options appear on the display.
Tap the onscreen symbol to reboot the terminal,
tapping OK to conrm.
10 - eCOMM Terminal User Guide
Common Tasks
Reports
1. From the Home screen, press Options,
enter your admin password and tap OK
2. Tap the Reports button
All Reports will be printed out via the till
roll. The following common tasks are all
available in the Reports Section:
Reprint Last Invoice
This reprints the most recent receipt,
the details of which are displayed on the
screen. Choose Print to reprint on till roll
or Cancel to dismiss.
Reprint by Invoice
To reprint a specic receipt, enter the
relevant invoice number (this is a 6 digit
number printed on the receipt) into the
box and press the Reprint button. The
receipt details are displayed on screen,
press Print to print out on till roll.
Print Audit Today
This shows what is in the current batch
of transactions, that will be sent for
processing when you use the Settle
command. Transactions shown here can
be voided, without the need for making
a refund. If the terminal has been used a
lot, you will want to allow some time for
this report to fully print.
Print All Audit
This prints the totals in the current
batch. The terminal prints the
transaction count & total amount from
the current batch. Transactions are
grouped by transaction type and issuer.
When printed, the screen will revert to
the Reports page.
Print Audit by Date
This prints the totals for the date
range selected. Select a start date
and end date from the datepicker
and then tap the Print button.
Transactions are grouped by
transaction type and issuer.
eCOMM Terminal User Guide - 11
Response Codes
Frequently Asked Questions
Reference List for Decline Responses
Cards can be declined for various reasons. Whenever a card is declined, a 2-character
reason or ‘response’ code is printed on the merchant receipt. Below is a reference list
of the most common codes and their meanings.
00 Approved The card issuer approved the transaction
05 Do Not Honour The card issuer declined the transaction
14 Invalid Card Number Invalid card number
15 No Such Issuer No such card issuer
19 Re-enter Transation Re-enter transaction
51 Insufcient Funds The card issuer declined the transaction
55 Incorrect PIN Incorrect PIN
57 The issuing bank has declined the
transaction due to a transaction on the
card or account
Transaction not
Permitted to
Cardholder
Code Text Meaning
When can I begin processing?
As soon as you receive your equipment and your Welcome email from us. Your
equipment will typically take 2-3 business days to arrive at your premises after you
sign the contract.
My terminal is unresponsive, what should I do?
You should remove the power supply to the terminal, or if operating on battery,
press the key on the left side of the terminal briey and then press the onscreen
symbol, and then press OK to conrm. Once off, turn back on and normal order should
resume. If this does not x the issue, please contact [email protected]
If I change my broadband, will this affect my terminal?
If you change your broadband provider you will need to change your SSID and
broadband password on the terminal, see setting up Wi-Fi guide on page 9.
If you are having issues relating to this, please contact [email protected]
12 - eCOMM Terminal User Guide
Frequently Asked Questions
How do I order till rolls?
You can order these by contacting [email protected]
Someone has come to my premises claiming to represent eCOMM
and asking for access to the terminal. What should I do?
A scenario like this will never arise unless eCOMM has agreed this with you in
writing or over the phone before a scheduled meet. Our engineers will never turn up
unannounced. If this scenario happens and eCOMM did not arrange the meeting in
advance, refuse access to the terminal and call eCOMM customer support as soon as
you can. If a meeting is scheduled, please always ask the engineer on site for ID before
granting access to the terminals.
How do I know if my device has been tampered with?
If a skimming device was inserted into your terminal you will be able to identify it by
manually checking around the card entry points. You may also notice users struggling
to insert the card into the device.
What is PCI DSS?
The Payment Card Industry Data Security Standards (PCI DSS) are a set of mandatory
requirements designed to safeguard cardholder data.
How do I become PCI Compliant? Is it mandatory?
PCI Compliance is a mandatory requirement for all merchants who accept credit and
debit card payments. Within ve working days of receiving your ‘eCOMM Welcome’
email a separate PCI email is sent out with all the information you need to become
compliant.
You have 2 options to become compliant:
1) The compliance website: https://ecomm365.pcidssportal.com/safemaker/login/
2) Call the PCI helpline: 1800 816 737 (IRL) or 0800 0608 484 (UK)
Please only contact the PCI team when you have received the PCI information email.
Your merchant number is found on the eCOMM Welcome email.
A non-compliance fee is applicable every month as per your contract with eCOMM
Merchant Solutions. Once you become compliant the fee is signicantly reduced to a
compliance fee as stated in your contract. You have 30 days from the date of the PCI
information email to become compliant, where upon if you are not the non-compliance
fee will be applied to your account.
eCOMM Terminal User Guide - 13
Quick Settings
How to access the Quick
Settings panel
The Quick Settings panel allows you to
quickly adjust the brightness of the screen
and toggle settings for Wi-Fi, Bluetooth
and Mobile data, in just a tap.
To completely expand Quick Settings on
your terminal, swipe down twice from the
top of the screen. The rst swipe will show
three tiles from quick settings for Wi-Fi,
Bluetooth and Mobile data (SIM).
When you swipe down again, the Quick
Settings panel will expand to show the
display brightness range bar, positioned
on top - move the dial to the right for an
increasingly brighter display and move it
left for darker.
Tapping on a tile changes its state from
ON to OFF and vice-versa. A solid green
background indicates the particular
service is ON.
14 - eCOMM Terminal User Guide
Android™ Settings Menu
The Android System Settings menu allows
you to control many aspects of your terminal
— everything from establishing a new Wi-Fi
connection and security settings, to adjusting
screen brightness and battery management.
How do I get to the Settings menu?
1. Press circle button at very bottom of the screen
to get to the Android home screen
2. Tap the Settings tile on the Android home
screen
The main settings menu appears, tap on a heading
to view or edit settings for that category.
Tap the triangle button at the bottom right of the
screen to exit the Settings menu.
When you are inside a settings category there is
also a back arrow at the top-left of the screen to
navigate backwards.
The date & time settings are found inside the
“System” category.
Useful settings reference
The following describes the more common
Android settings the user can adjust.
Use network & internet settings to turn
Wi-Fi on and off and check your data usage.
Tap on the Wi-Fi sub-heading to view other
available networks.
eCOMM Terminal User Guide - 15
Android™ Settings Menu
Use the display setting to set the screen
brightness and adjust font (type) size.
Use security settings to set a screen lock
(off by default) and set whether to show
passwords as you type them.
Use date & time settings to set automatic date
and time or switch between 12 and 24 hour
clock (24 hour is the default).
Use battery settings to set battery manager,
show/hide battery % and choose battery saver.
16 - eCOMM Terminal User Guide
How to Change a Receipt Roll
Open the printer cover by pulling
it backwards at the point shown.
Extend the cover fully back.
Remove old roll if present.
Insert the till roll with the print
side exposed, facing upwards and
rolling away from the screen.
With paper extended close the
printer cover until it ‘clicks’
securely shut.
Till roll paper removal
Hold the till roll paper and tear it
downwards as shown in the diagram.
While tearing the paper, please make
sure the speed and power are even
and swift.
1 2
43
eCOMM Terminal User Guide - 17
Charging Base
Convenient All Day Charging
A charging base for your terminal is
also available for convenient all-day
charging.
Placing a terminal into the charging
base allows you to recharge your
POS device while taking payments
at your counter.
You can choose to leave the
terminal in the base normally and
take it out when you need to bring
the terminal to your customer in your
premises away from the till.
You need never worry about your
terminal battery running low, no matter
how much or long is it being used.
A 9V DC Power adaptor is
supplied with the charging base.
Contact Customer Service
for details:
EU: +353 (0)46 901 1288
UK: +44 (0)20 7183 5253
The terminal is easily placed down
and into the charging base. It will
be a snug t with the charging
contacts connecting perfectly.
Removing and then re-positioning
the terminal is quick and simple.
18 - eCOMM Terminal User Guide
Fraud & Chargeback Prevention Guide
For most merchants, the instance of fraud and chargebacks is mercifully rare.
However, it pays to be vigilant, and here is our guide to help you avoid any issues.
Authorisation does not guarantee payment
• An authorisation is guaranteed by the cardholder’s issuing bank for 7 calendar days,
or 30 calendar days for pre-authorisations. If your terminal has not been batched daily,
and the settlement window has passed, you may be liable for chargebacks for ‘Late
Presentment’.
• Cards that are authorised but expire before a batch is settled on your terminal are
not guaranteed by the issuing bank.
Only process what you are approved to process
You may only use your terminal for transactions that you are underwritten and approved
for. For example, you cannot:
• Use your terminal to sell your family car
• Sell products/services that you are not approved to sell
• Lend the terminal to another business
• Sell off the contents of your business (e.g. a car hire company selling off their used cars).
These types of transactions are prohibited, they may attract fraudsters and could expose
your business to chargebacks. Transactions of this nature when discovered will be
destroyed and your settlement may be withheld.
Mail Order/Telephone order (MOTO)
If you are approved to accept telephone transactions, please be advised, these
transactions are very high risk to you and your business. Fraudsters will go from
business to business with all kinds of scams and stories trying to get a merchant to
accept a phone transaction.
You should be extremely vigilant when accepting a phone transaction, as doing so
means you are 100% liable for the amount(s) should they result in a chargeback(s).
NB: Whenever possible, insist on your customer using the chip and PIN facility, that
way you are covered in the event of fraud.
Chargebacks
A chargeback is where a consumer or their issuing bank disputes a transaction made with
their card. If the dispute is resolved in the cardholder’s favour, the cardholder would be
iBy default eCOMM will auto settle every terminal between 23:00
(11pm) and 0:00 (midnight) daily. Your terminal must be powered on
and have an active connection. Otherwise you must ensure you batch
off your terminal at the end of a business day.
eCOMM Terminal User Guide - 19
Fraud & Chargeback Prevention Guide
reimbursed for the partial or full amount of the transaction at the merchant’s expense.
eCOMM is governed by scheme rules and regulations (i.e. Mastercard, Visa & American
Express) and these take precedence over any terms and conditions offered by eCOMM.
Common reasons for chargebacks
• Fraud enquiries – cardholder denies participating or authorising a transaction
• Cardholder disputes the sale for reasons such as failure to receive goods or services
• Cardholder disputes the sale for reasons of quality
• Cardholder does not recognise a transaction – it may be the clearing name on the
cardholder’s bank statement
All merchants accepting debit and credit card payments could at some point be liable
for chargebacks. A cardholder or card issuer has the right to question or dispute a
transaction. A chargeback can be received up to 120 days after the card transaction
was taken in the case of fraud. In the case of goods or services issues, a chargeback can
be raised up to 360 days from agreed date of delivery or the completion of a service.
The best practice for all goods and services issues is to try to resolve them with the
cardholder before it gets to the point of a chargeback.
Should you receive a chargeback, the amount will be deducted from your next
settlement(s).
Refunds
• You may not issue a refund to a card that has not previously been used at that
terminal. Transactions of this nature if discovered will be destroyed. You can verify what
card was used previously by checking the last 4 digits of the card number on the receipt
that the terminal originally issued. Your customer must produce this receipt to verify
they have the same card.
• The amount of the refund being issued to a card should always be equal to or less than
the original sale. Higher amounts processed will be destroyed.
• You should never use your terminal to refund yourself, suppliers, friends, family
members, staff or any other unapproved person as a form of payment. Transactions of
this nature, when discovered, will be destroyed.
Customer Support
Please contact our Customer Support Team with any queries on fraud or chargebacks.
T: +353 (0)46 901 1288 (EU) or +44 (0)20 7183 5253 (UK) E: [email protected]
iThe above is a general guide rather than a comprehensive treatment
and does not constitute legal advice.
Customer Service Desk
+353 (0)46 901 1288 (EU)
+44 (0)20 7183 5253 (UK)
https://ecomm365.com
eCOMM Merchant Solutions,
IDA Business & Technology Park,
Johnstown, Navan,
Co. Meath, C15 E8KV, Ireland
eCOMM Merchant Solutions Limited is authorised by the Financial Conduct Authority in the United Kingdom under licence
number 900591. The provision of payment terminals is not regulated by the FCA.
NEXGO and the NEXGO logo are either trademarks or registered trademarks of NEXGO in China and/or other countries.
Mastercard®, Maestro® and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.
Visa® is a registered trademark of Visa International.
American Express™ is a trademark of American Express Company in the United States and other countries.
The Apple Pay® logo is a trademark of Apple Inc., registered in the U.S. and other countries.
Android™ and Google Pay™ are trademarks of Google LLC.
The Samsung Pay™ logo is a trademark of Samsung in the United States and other countries.
The LinkedIn logo® is a registered trademark of LinkedIn Corporation and its afliates in the United States and/or other countries.
TWITTER™, TWEET™, RETWEET™ and the Twitter™ logo are trademarks of Twitter, Inc. or its afliates.
The Contactless Symbol is a trademark of EMVCo, LLC registered in the UK, US and other countries worldwide.
© 2021 eCOMM Merchant Solutions
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