Commander BUSINESS GATEWAY User manual

COMMANDER
BUSINESS GATEWAY
Quick Start Guide
Please read carefully before use.

Commander Business Gateway Quick Start Guide
Broadband is delivered via various technologies.
To ensure you connect your Commander Business Gateway correctly please refer
to the coloured sticker on the outside of this package and follow the respective
instructions for your Commander Broadband technology.
ADSL Users:
Keep this quick start guide handy for your future transition to the nbn™.
What’s included in the box?
1 x
Commander Business Gateway
1 x
Power Adapter 2 x Network Cables
WiFi Password/
SSID Sticker on unit
3 x
Phone Cables
(Used for xDSL/Phone)
xDSL In-line Filter
(Used for ADSL &
FTTB/N Only)
2 x
Cellular Antennas
(Used for cellular backup)
2

Cable configuration
Based on the colour sticker you have on the outside of the box, follow the instructions
for your Commander Broadband technology.
xDSL: Page  Ethernet: Page 
Setting up your Business Gateway for xDSL
If you have ADSL & FTTB/FTTN/FTTC technology, you should have a Green
sticker on your box. Plug in the cables as outlined.
xDSL FXS0 FXS1WAN/GE4 CONSOLE POWERGE0 GE1 GE2 GE3
Power
Adapter
Power outlet
Desktop Computer, Laptop,
Printer,
IP Telephone/s, Switch with
PCs/Phones,
ATA’s
Phone Cable
Phone Cable
Analogue Telephone,
EFTPoS Machine
Fax Machine
Network
Cable
Splitter
(optional)
Once you have fully
migrated to the nbn™
network, the analogue
handset will no longer
work.
!
Wall socket
(Please ensure this connection is
made before connecting the power.)
Cellular Antenna
Screw in both Antennas. To optimise signal strength,
ensure they are not parallel to each other.
Analogue
Telephone
(optional)
3
Commander Business Gateway
The above is a guide only, some devices may not be compatible with our gateway. For
more information contact our technical support team on  .
ADSL/FTTB/FTTN

Setting up your Business Gateway for Ethernet
Cable configuration
If you have FTTP/HFC/Fixed Wireless technology, you should have a Blue
sticker on your box. Plug in the cables as outlined.
Power
Adapter
xDSL FXS0 FXS1
WAN/GE4 CONSOLE POWERGE0 GE1 GE2 GE3
Power outlet
Desktop Computer, Laptop,
Printer,
IP Telephone/s, Switch with
PCs/Phones,
ATA’s
Phone Cable
Analogue Telephone,
EFTPoS Machine
Fax Machine
Network
Cable
nbn™ Connection Box
Please ensure this connection is made
before connecting the power.
Network
Cable
Cellular Antenna
Screw in both Antennas. To optimise signal strength,
ensure they are not parallel to each other.
4
Commander Business Gateway
FIXED WIRELESS/FTTC/FTTP/HFC
Please note the image of the nbn™ connection box may dier between technologies,
HFC & FTTC only have one UNI-D port each, whereas FTTP & Fixed Wireless
technologies have four UNI-D Ports each. You will be advised which UNI-D port to
connect to via email or SMS once the port becomes active. Also the nbn connection
box is the property of NBN Co Ltd and must remain at the premises at all times.
The above is a guide only, some devices may not be compatible with our gateway.
For more information contact our technical support team on  .

Connecting Devices
WiFi
You will nd the WiFi network names (SSIDs) clearly marked on a sticker underneath
your gateway along with the WiFi password (WLAN KEY).
Web address: http://192.xxx.xx.x
Username: admin
Password: password@admin
Model: ARXXXXXX
Name:
之三
七亢 之三七亢五为三七
之三七亢五为三七亢 之三七
七亢五为三七
HUAWEI TECHNOLOGIES CO.,LTD.
HQ of Huawei, Bantian, Longgang District, Shenzhen, 518129, P.R.C
MADE IN CHINA
Access Router
POWER RATING 12V; 3 A
SSID: ARxxx-xxxxxx
SSID(5G): ARxxx-xxxxxx_5G
WLAN Key: xxxxxxxxxxxxxxxxxxx
SN: xxxxxxxxxxxxxxxxxxxx x xxxxxxxx MAC: xxxxxxxxxxxx-xx(x)
Simply select the network name from the list of Wi-Fi sources on your device, and on
your PC, phone or tablet type in the password to connect.
Direct
Connect one end of a network cable that came in the box into one of the spare blue GE
ports marked GE0-3 in the back of the gateway and the other end to
your device.
By default the network is 192.168.11.0/24. Your devices will be allocated an IP address in
this network. Please ensure that, if needed, you change any statically assigned devices
on your network to match or change the LAN and DHCP settings in the Business
Gateway as required.
Management
By default, you can manage the device using the details on the label of the unit.
5

FXS Operation
If you have a voice service provided by Commander which uses an FXS port you will
need to connect your phone(s) or compatible equipment to the ports labelled FXS0 or
FXS1 as required. Your administrator will have received information indicating which
voice services are presented to each FXS port. The below functions are available whilst
a call is in progress, you are able to hold, conference and transfer calls. Please see the
details below to highlight the codes used to perform these functions. To initiate these
functions, use the ‘Hook Flash’ or ‘Recall’ feature on your analogue telephone and then
dial the required digit/s. Please use phone cables included in the box or standard 2-wire
phone cables only.
What to dial Function
Recall Place a call on hold. A new call can be established at this point.
(Use Recall 2 to toggle between calls)
Recall 0 Reject a waiting call.
Recall 1 Release a connected call. Press Recall again to connect to a waiting call.
Recall 2 Place current call on hold, connect to new call and toggle between calls.
Recall 3 Conference both calls.
Recall 4 Transfer the held call to the current call.
(This transfer can be supervised or blind)
FAQs
My Internet service is not working
If you nd your Internet is not working, please double check your cables are properly
connected and conrm the correct lights are on for your Broadband technology. Please
allow the gateway 20 minutes to complete the automatic setup and do not reboot it.
Technology PWR SYS PPP LTE (or) 3G WWAN xDSL GE4
ADSL/FTTB/FTTN
FIXED WIRELESS/FTTC/FTTP/HFC
Cellular
Solid Light Pulse Flashing with use
6

Upgrading to the nbn™
If you are using the NBN-ready Business Gateway with an ADSL Internet connection,
you can continue using this same gateway, once NBN is active at your business. We
will let you know when it’s time to upgrade to a Commander NBN plan, but in the
meantime, stay updated by visiting:
commander.com.au/support/internet-bundles/rollout-map
My devices won’t connect via WiFi
Double check you have entered the correct case-sensitive password (WLAN) printed
on the bottom of the gateway (unless you have changed it).
Can I have a backup cellular service added to my account
The Business Gateway includes an in-built Commander SIM card to deliver cellular
backup within most Optus 3G/4G mobile network coverage areas.
SIM 1
SIM 2
If replacing the SIM card, care should be taken to install a standard-sized Mini SIM card
in the correct orientation. Micro or Nano SIM cards will not be retrievable and may
cause damage to the unit, if inserted by mistake.
The in-built SIM is activated to provide backup Internet connectivity with a
Commander mobile broadband service. This backup connectivity will support IP Voice
and Internet trac in the unlikely event of a Broadband service interruption or whilst
waiting for a xed Broadband service to be setup.
7

Level 10, 452 Flinders St Melbourne VIC 3000
ABN 85 136 950 082
Support Details
LiveChat: commander.com.au
5 days Mon-Fri
8am - 7pm (AEST)
Phone:  
24/7 Dedicated Technical Support