CommScope Touchstone DG6450 User manual

Touchstone DG6450 Data Gateway
User Guide, DRAFT Revision 2.5

CommScope legal statements
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Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 2

Table of contents
CommScope legal statements.......................................................................................2
Chapter 1: Safety requirements.................................................................5
FCC Part 15......................................................................................................................6
RF Exposure.......................................................................................................... 6
Canadian compliance......................................................................................................6
RF Exposure.......................................................................................................... 7
License exempt..................................................................................................... 7
Chapter 2: Get started...............................................................................8
Introducon.................................................................................................................... 8
About your new Data Gateway....................................................................................... 9
What's in the box............................................................................................................ 9
Items you need............................................................................................................... 9
Contact your service provider.......................................................................................10
System requirements.................................................................................................... 10
Recommended hardware................................................................................... 11
Windows.............................................................................................................11
macOS................................................................................................................ 11
Linux/Unix.......................................................................................................... 11
About this manual........................................................................................................ 11
What about security?................................................................................................... 12
Ethernet or wireless?.................................................................................................... 13
Ethernet..............................................................................................................13
Wireless.............................................................................................................. 13
Both.................................................................................................................... 14
Get support...................................................................................................................14
Install and connect your DG6450..................................................................................14
Front panel......................................................................................................... 14
Rear panel.......................................................................................................... 15
Choose an installaon locaon.......................................................................... 16
Connect the Data Gateway.................................................................................18
Congure your wireless connecon................................................................... 18
Set parental controls.......................................................................................... 20
Chapter 3: Congure your Ethernet connecon....................................... 24
Requirements............................................................................................................... 24
How to use this secon.................................................................................................24
Congure TCP/IP for Windows Vista............................................................................. 24
Congure TCP/IP for Windows 7, Windows 8, or Windows 10.....................................25
Congure TCP/IP for macOS..........................................................................................25
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 3

Chapter 4: Operate the Data Gateway..................................................... 27
Set up your computer to use the Data Gateway...........................................................27
Indicator lights for the DG6450.................................................................................... 27
Internet LED........................................................................................................28
WPS LED............................................................................................................. 29
WiFi LED..............................................................................................................29
Chapter 5: Troubleshoong..................................................................... 30
The Data Gateway is plugged in, but the power light is o.......................................... 30
I'm not geng on the Internet (all connecons).......................................................... 30
I'm not geng on the Internet (Ethernet).................................................................... 30
I'm not geng on the Internet (wireless)..................................................................... 31
My wireless Internet connecon stops working somemes........................................ 31
I can get on the Internet, but everything is slow.......................................................... 31
Appendix A: Glossary.............................................................................. 32
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 4

Chapter 1
Safety requirements
The ARRIS Data Gateway complies with the applicable requirements for performance,
construcon, labeling, and informaon when used as outlined below:
CAUTION:
This device is restricted to indoor use.
■Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming
pool, etc.), to avoid risk of electrocuon.
■The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning
agents shall be used.
■Do not use spray cleaners or aerosols on the gateway.
■Avoid using and/or connecng the equipment during an electrical storm, to avoid risk of
electrocuon.
■Do not locate the equipment within 6 feet (1.9 m) of a ame or ignion source (i.e. heat
registers, space heaters, replaces, etc.).
■Use only the external AC power adapter (if provided) and power cord included with the
equipment.
■Equipment should be installed near the power outlet and should be easily accessible.
■The shield of the coaxial cable must be connected to earth (grounded) at the entrance to
the building in accordance with applicable naonal electrical installaon codes. In the
U.S., this is required by NFPA 70 (Naonal Electrical Code) Arcle 820. In the European
Union and in certain other countries, CATV installaon equipotenal bonding
requirements are specied in IEC 60728-11, Cable networks for television signals, sound
signals and interacve services, Part 11: Safety. This equipment is intended to be
installed in accordance with the requirements of IEC 60728-11 for safe operaon.
■If the equipment is to be installed in an area serviced by an IT power line network, as is
found in many areas of Norway, special aenon should be given that the installaon is
in accordance with IEC 60728-11, in parcular Annex B and Figure B.4.
■In areas of high surge events or poor grounding situaons and areas prone to lightning
strikes, addional surge protecon may be required (i.e. PF11VNT3 from American
Power Conversion) on the AC, RF, and Ethernet lines.
■When the Data Gateway is connected to a local computer through Ethernet cables, the
computer must be properly grounded to the building/residence AC ground network. All
plug-in cards within the computer must be properly installed and grounded to the
computer frame per the manufacturer’s specicaons.
■Ensure proper venlaon. Posion the Data Gateway so that air ows freely around it
and the venlaon holes on the unit are not blocked.
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 5

■Do not mount the Data Gateway on surfaces that are sensive to heat and/or which may
be damaged by the heat generated by the modem, its power supply, or other
accessories.
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operaon is subject to the following two
condions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause
undesired operaon.
This equipment has been tested and found to comply with the requirements for a Class B
digital device under Part 15 of the Federal Communicaons Commission (FCC) rules. These
requirements are intended to provide reasonable protecon against harmful interference in
a residenal installaon. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instrucons, may cause harmful
interference to radio communicaons. However, there is no guarantee that interference will
not occur in a parcular installaon. If this equipment does cause harmful interference to
radio or television recepon, which can be determined by turning the equipment o and on,
the user is encouraged to try to correct the interference by one or more of the following
measures:
■Reorient or relocate the receiving antenna.
■Increase the separaon between the equipment and receiver.
■Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
■Consult the dealer or an experienced radio/TV technician for help.
CAUTION:
FCC Cauon.
Changes or modicaons to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
RF Exposure
This equipment complies with FCC radiaon exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of
19.3 inches (49 cm) between the radiator and your body. This transmier must not be co-
located or operang in conjuncon with any other antenna or transmier.
This device is for indoor use only.
Canadian compliance
This Class B digital device complies with Canadian ICES-003.
Chapter 1: Safety requirements
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 6

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
RF Exposure
The device meets the exempon from the roune evaluaon limits in secon 2.5 of RSS 102
and compliance with RSS-102 RF exposure, users can obtain Canadian informaon on RF
exposure and compliance.
Le disposif rencontre l'exempon des limites courantes d'évaluaon dans la secon 2.5 de
RSS 102 et la conformité à l'exposion de RSS-102 rf, ulisateurs peut obtenir l'informaon
canadienne sur l'exposion et la conformité de rf.
This transmier must not be co-located or operang in conjuncon with any other antenna
or transmier. This equipment should be installed and operated with a minimum distance of
49 cenmeters between the radiator and your body.
Cet émeeur ne doit pas être Co-placé ou ne fonconnant en même temps qu'aucune autre
antenne ou émeeur. Cet équipement devrait être installé et aconné avec une distance
minimum de 49 cenmètres entre le radiateur et votre corps.
Operaon in the band 5150–5250 MHz is only for indoor use to reduce the potenal for
harmful interference to co-channel mobile satellite systems.
Le disposif fonconnant dans la bande 5150-5250 MHz est réservé uniquement pour une
ulisaon à l'intérieur an de réduire les risques de brouillage préjudiciable aux systèmes de
satellites mobiles ulisant les mêmes canaux.
License exempt
This device contains licence-exempt transmier(s)/receiver(s) that comply with Innovaon,
Science and Economic Development Canada’s licence-exempt RSS(s). Operaon is subject to
the following two condions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause
undesired operaon of the device.
L’émeeur/récepteur exempt de licence contenu dans le présent appareil est conforme aux
CNR d’Innovaon, Sciences et Développement économique Canada applicables aux
appareils radio exempts de licence. L’exploitaon est autorisée aux deux condions
suivantes :
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
suscepble d’en compromere le fonconnement.
Chapter 1: Safety requirements
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 7

Chapter 2
Get started
Introducon
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming
media, downloading new soware, or checking your email, the Touchstone DG6450 Data
Gateway brings it all to you faster and more reliably.
The Touchstone DG6450 Data Gateway provides two Ethernet connecons for use as the
hub of your home/oce Local Area Network (LAN). The DG6450 also provides
802.11a/b/g/n/ac/ax wireless connecvity for enhanced mobility and versality.
Installaon is simple, and your service provider will help you with any special requirements.
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 8

About your new Data Gateway
The TouchstoneDG6450Data Gateway is DOCSIS compliant with the following features:
■Speed: much faster than dialup or ISDN service; up to 24 mes faster than DOCSIS 3.0
cable modems.
■Convenience: supports Ethernet and 802.11a/b/g/n/ac/ax wireless connecons; both
can be used simultaneously
■Compability:
● Data services: DOCSIS 3.1 compliant and backward-compable with DOCSIS 3.0, 2.0,
or 1.1; supports ered data services (if oered by your service provider)
The DG6450 provides:
■Wireless 802.11a/b/g/n/ac/ax connecvity
■One 2.5GigE Ethernet port and two 1GigE Ethernet ports for connecons to non-wireless
devices
■DOCSIS 3.1 compliant
What's in the box
Make sure you have the following items before proceeding. Call your service provider for
assistance if anything is missing.
■Data Gateway
■Power cord
■Wireless connecon conguraon guide
■Ethernet cable
■End User License Agreement
Items you need
Data Gateway
package
See What's in the box (page 9) for a list of items in the package.
Coaxial cable
(coax)
This is a round cable with a connector on each end. It is the same kind of
wire used to connect to your television for cable TV. You can buy coax from
any electronics retailer and many discount stores; make sure it has
connectors on both ends. There are two types of connectors, slip-on and
screw-on; the screw-on connectors are best for use with your Data
Gateway. The coax should be long enough to reach from your Data
Gateway to the nearest cable outlet.
Chapter 2: Get started
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 9

Splier
(oponal)
Provides an extra cable connecon by spling a single outlet into two. You
may need a splier if you have a TV already connected to the cable outlet
that you want to use. You can buy a splier from any electronics retailer
and most discount stores; you may also need a short piece of coax cable
(with connectors); use it to connect the splier to the cable outlet and then
connect the Data Gateway and TV to the splier.
Note: Using several spliers in a line may deteriorate the quality of
your internet connecon.
Informaon
packet
Your service provider should give you a packet containing informaon
about your service and how to set it up. Read this informaon carefully and
contact your service provider if you have any quesons.
Contact your service provider
Before trying to use your new Data Gateway, contact your local service provider to establish
an Internet account. When you call, have the following informaon ready:
■the Data Gateway serial number and cable MAC addresses of the unit (printed on the
Data Gateway)
■the model number of the Data Gateway (printed on the Data Gateway)
If the Data Gateway was provided by your service provider, they already have the required
informaon.
In addion, you should ask your service provider the following quesons:
■Do you have any special system requirements or les that I need to download aer I am
connected?
■When can I start using my Data Gateway?
■Do I need a user ID or password to access the Internet or my e-mail?
System requirements
The DG6450 Data Gateway operates with most computers. The following describes
requirements for each operang system; see the documentaon for your system for details
on enabling and conguring networking.
Chapter 2: Get started
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 10

To use the Data Gateway, you need DOCSIS high-speed Internet service from your service
provider.
Recommended hardware
The following hardware conguraon is recommended. Computers not meeng this
conguraon can sll work with the DG6450, but may not be able to make maximum use of
DG6450 throughput.
■CPU: P4, 3GHz or faster.
■RAM: 1GB or greater.
■Hard drive: 7200 RPM or faster.
■Ethernet: Gig-E (1000BaseT).
Windows
Windows Vista, Windows 7, Windows 8, Windows 10, or Android OS (for mobile devices). A
supported Ethernet or wireless LAN connecon must be available.
macOS
System 7.5 to Mac OS 9.2 (Open Transport recommended), macOS X, or iOS (for mobile
devices). A supported Ethernet or wireless LAN connecon must be available.
Linux/Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or
wireless LAN connecon must be available.
About this manual
This manual covers the Touchstone DG6450 Data Gateway. The model number is on the
label axed to the Data Gateway.
Chapter 2: Get started
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 11

What about security?
Having a high-speed, always-on connecon to the Internet requires a certain amount of
responsibility to other Internet users — including the need to maintain a reasonably secure
system. While no system is 100% secure, you can use the following ps to enhance your
system's security:
■Keep the operang system of your computer updated with the latest security patches.
Run the system update ulity at least weekly.
■Keep your email program updated with the latest security patches. In addion, avoid
opening email containing aachments, or opening les sent through chat rooms,
whenever possible.
■Install a virus checker and keep it updated.
■Avoid providing web or le-sharing services over your Data Gateway. Besides certain
vulnerability problems, most service providers prohibit running servers on consumer-
level accounts and may suspend your account for violang your terms of service.
■Use the service provider’s mail servers for sending email.
■Avoid using proxy soware unless you are certain that it is not open for abuse by other
Internet users (some are shipped open by default). Criminals can take advantage of open
proxies to hide their identy when breaking into other computers or sending spam. If
you have an open proxy, your service provider may suspend your account to protect the
rest of the network.
■The DG6450 ships with wireless LAN security set by default (for the same reasons that
you should run only secured proxies). See the security label on your product for the
factory security sengs.
■Set up a strong password for both your Wi-Fi access and your web administraon login.
Change the password regularly, every three months or so.
Chapter 2: Get started
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 12

Ethernet or wireless?
There are two ways to connect your computer (or other equipment) to the Data Gateway.
Ethernet
Ethernet is a standard method of connecng two or more computers into a Local Area
Network (LAN). You can use the Ethernet connecon if your computer has built-in Ethernet
hardware.
Ethernet connecons are slightly more secure than wireless connecons, making it harder
for unauthorized users to “eavesdrop” on communicaons between the router and the
connected device. However, Ethernet connecons are not as convenient or easy to install as
wireless connecons.
Note: To connect more than two computers to the DG6450 through the Ethernet
ports, you need an Ethernet hub (available at computer retailers).
The Data Gateway package comes with one Ethernet cable (the connectors look like wide
telephone connectors); you can purchase more cables if necessary at a computer retailer. If
you are connecng the Data Gateway directly to a computer, or to an Ethernet hub with a
cross-over switch, ask for Category 6 (CAT6) straight-through cable. CAT6 cable is required
for best Ethernet performance. Regular CAT5 or CAT5e cable may not allow full-speed
Ethernet operaon.
Wireless
Wireless access lets you connect addional (wireless-capable) devices to Data Gateway. The
802.11 wireless LAN standard allows one or more computers to access the DG6450 using a
wireless (radio) signal. These connecons are in addion to the connecons supported via
Ethernet.
Wireless connecons are easier to install than standard Ethernet connecons. However,
wireless connecons are slightly less secure, increasing the chances that unauthorized users
could “eavesdrop” on connecons between the router and the connected device.
Note: You can use the wireless connecon if your computer has a built-in or
aermarket plug-in wireless adapter. To learn more about which wireless hardware
works best with your computer, see your computer dealer.
Chapter 2: Get started
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 13

Both
If you have mulple computers, you can use Ethernet for up to two devices and wireless for
the others. To connect three or more computers to the Ethernet ports, you will need an
Ethernet hub (available at computer retailers.)
Get support
If you need assistance with your ARRIS product please contact your service provider.
For addional technical informaon and product user guides please visit the ARRIS Support
website at hp://www.arris.com/consumers.
Install and connect your DG6450
Before you start, make sure that:
■You have all the Items you need (page 9).
■Cable and power outlets are available near the computer. If a cable outlet is not
conveniently located, your service provider can install a new one.
If you have ordered service, your service provider should congure the DG6450
automacally. You need only follow the instrucons in this secon to install and connect the
DG6450.
Front panel
The front of the DG6450 has the following indicators.
Chapter 2: Get started
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 14

1. Internet: Indicates Internet data transmission status.
2. WiFi: indicates the status of the wireless LAN.
3. WPS Buon/LED: Begins associang the Data Gateway with a wireless device. The LED
indicates that Wireless Protected Setup (WPS) is acve.
Rear panel
The rear of the DG6450 has the following connectors and controls.
Chapter 2: Get started
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 15

1. Reset buon: Resets the Data Gateway as if you power cycled the device. Use a pointed
non-metallic object to press this buon.
2. 2.5GigE Ethernet connector: 2.5GigE connector for use with a computer LAN port.
3. 1GigE Ethernet connectors: 1GigE connectors for use with a computer LAN port.
4. MoCA: Indicates connecvity between the Data Gateway and other home devices
connected via the MoCA network.
5. Cable: Connector for the coaxial cable.
6. Power: Connector for the power cord.
Choose an installaon locaon
There are a number of factors to consider when choosing a locaon to install your Data
Gateway:
■Is an AC outlet available nearby? For best results, the outlet should not be switched and
should be close enough to the Data Gateway that extension cords are not required.
■Is a cable jack available? For best performance, keep the number of spliers between
the jack and cable drop to a minimum. Each splier aenuates (reduces) the signal
available to the Data Gateway. A large number of spliers can slow down your Internet
connecon.
Chapter 2: Get started
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 16

■If you are connecng devices to the Ethernet ports, can you easily run cables between
the Data Gateway’s locaon and those devices?
■If you want to install the Data Gateway on a desktop, is there enough space on either
side to keep the vents clear? Blocking the vents may cause overheang.
■How close are your wireless devices? The Data Gateway wireless connecon range is
typically 100–200 feet (30m–65m). A number of factors can aect connecon range, as
described below.
Desktop mounng instrucons
Posion the Data Gateway so that:
■it stands vercally on its base (do not lay it at on its side.)
■air ows freely around it
■the back faces the nearest wall
■it will not fall to the oor if bumped or moved
■the venlaon holes on the sides of the unit are not blocked
Factors that aect wireless range
A number of factors can aect the usable range for wireless connecons.
Increases range ■Adding a wireless extender to the network
Decreases range ■Metal or concrete walls between the Data Gateway and other
devices
■Large metal appliances, aquariums, or metal cabinets between the
Data Gateway and other devices
■Interference and RF noise (2.4 GHz wireless phones, microwave
ovens, or other wireless networks)
Note: Set the transmit power level to High to increase the range. Set it to Medium or
Low to decrease the range proporonately.
Note: You may decide to decrease the range of your wireless network, as long as the
decreased range is sucient for your needs. By liming your network’s range, you
reduce interference with other networks and make it harder for unwanted users to
nd and connect to your network.
Chapter 2: Get started
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 17

Connect the Data Gateway
1. Connect one end of the coax cable to the cable outlet or splier, and the other end to
the Data Gateway’s Cable connector (4). Tighten the connecons by hand, then ghten
an addional 1/8 turn with a wrench.
Note: For best performance, use high-quality coax cable and minimize or
eliminate spliers between the cable jack and the Data Gateway. If you are using
MoCA for your home network, MoCA lters must be installed on any legacy client
devices. Your service provider will install these lters for you.
2. Insert the plug from the power cord into the Power connector on the back of the Data
Gateway (8) and insert the power cord into a convenient AC outlet.
3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Data
Gateway, and the other end to the Ethernet port on a computer or other client device.
Note: Use the Ethernet cable included in the Data Gateway package.
Congure your wireless connecon
The DG6450 ships with wireless LAN security enabled by default. See the security label on
your product for the factory security sengs.
Chapter 2: Get started
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Note: You must set up your computer and other client devices to work with the
security sengs on the DG6450. Refer to the documentaon for your client device
for instrucons on seng security. On most computer systems you only need to
select the network name (SSID) and enter the encrypon key. If your computer or
client device supports Wi-Fi Alliance WPS (Wireless Protected Setup), acvate WPS
on your computer or client device and the DG6450 simultaneously to easily set up
your system security.
If you need to modify the Data Gateway's default wireless security sengs, or if you want to
congure any other wireless LAN sengs, refer to the following instrucons.
Access the conguraon interface
1. If security has been properly set up on your computer to access the wireless LAN on the
DG6450, use the connecon ulity for your operang system to connect to the wireless
LAN using its network name (SSID), as shown on the security label.
2. If you cannot access the wireless LAN, you must rst establish a wired Ethernet
connecon between your computer and the DG6450.
3. In your web browser, navigate to hp://192.168.0.1/ to access the wireless router setup.
The Login screen appears.
Note: The default user names and passwords for each login type are listed below.
All user names and passwords are case-sensive.
Login type User name Password
WiFi/Ethernet admin Wi-Fi PWD (from the product label)
MSO mso PWOD
Technician technician PWOD
4. Enter the user name and password, and click Apply to log in.
Chapter 2: Get started
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The System Basic Setup screen appears.
Note: Most conguraon parameters that you may want to set can be accessed
on the System Basic Setup screen, including the security mode and seng a
system password.
Set parental controls
The parental control feature lets you block specied keywords and web sites from being
accessed and also lets you specify trusted computers in the network. Trusted computers are
not aected by the parental control sengs.
Find the MAC address of a computer
Use the operang system of your computer to nd its MAC address, as follows:
Windows: from the Start menu, select the Control Panel. Double-click Network & Sharing
Center. Then double-click either "Wireless Network Connecon" for a wireless connecon,
or "Local Area Connecon" for an Ethernet connecon. Next click the Details buon. The
"Physical Address" line shows the MAC address.
macOS: open System Preferences and click the Network icon. To nd the Ethernet MAC
address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. The
"Ethernet ID" eld shows the MAC address. To nd the wireless MAC address, select Airport
from the Show drop-down, then click the Airport tab. The "Airport ID" eld shows the MAC
address.
Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wireless
interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0).
Set up your parental controls
1. Access and log into the wireless conguraon interface as explained in Access the
conguraon interface (page 19).
2. Click Parental Control in the side menu to display the Parental Control screen.
3. Click Enable.
Chapter 2: Get started
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