CommScope Touchstone TG6452 User manual

Touchstone TG6452 Telephony Gateway
User Guide, DRAFT Revision 2.3

CommScope legal statements
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Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 2

Table of contents
CommScope legal statements.......................................................................................2
Chapter 1: Safety requirements.................................................................5
European compliance..................................................................................................... 6
Energy Consumpon............................................................................................ 6
Maximum RF power levels................................................................................... 7
Disabling Wi-Fi......................................................................................................7
FCC Part 15......................................................................................................................7
RF Exposure.......................................................................................................... 8
Canadian compliance......................................................................................................8
License exempt..................................................................................................... 8
RF Exposure.......................................................................................................... 8
Channels 1-11................................................................................................................. 9
Chapter 2: Get started.............................................................................10
Introducon.................................................................................................................. 10
About your new Telephony Gateway............................................................................ 11
What's in the box.......................................................................................................... 11
Items you need............................................................................................................. 11
Get service.................................................................................................................... 12
System requirements.................................................................................................... 13
Recommended hardware................................................................................... 13
Windows.............................................................................................................13
macOS................................................................................................................ 13
Linux/Unix.......................................................................................................... 14
About this manual........................................................................................................ 14
Select an installaon locaon....................................................................................... 14
What about security?................................................................................................... 15
Ethernet or wireless?.................................................................................................... 15
Ethernet..............................................................................................................15
Wireless.............................................................................................................. 16
Both.................................................................................................................... 16
Get support...................................................................................................................16
Chapter 3: Install and connect your Telephony Gateway..........................18
Front panel....................................................................................................................18
Rear panel.....................................................................................................................19
Select an installaon locaon....................................................................................... 20
Desktop mounng instrucons.......................................................................... 21
Factors that aect wireless range.......................................................................21
Connect the Telephony Gateway.................................................................................. 21
Congure your wireless connecon................................................................... 23
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 3

Set parental controls.......................................................................................... 24
Chapter 4: Congure your Ethernet connecon....................................... 27
Requirements............................................................................................................... 27
How to use this secon.................................................................................................27
Congure TCP/IP for Windows Vista............................................................................. 27
Congure TCP/IP for Windows 7, Windows 8, or Windows 10.....................................28
Congure TCP/IP for macOS..........................................................................................28
Chapter 5: Operate the Telephony Gateway............................................ 30
Set up your computer to use the Telephony Gateway..................................................30
Indicator lights for the TG6452..................................................................................... 30
Phone LED.......................................................................................................... 31
Internet LED........................................................................................................31
WPS LED............................................................................................................. 32
WiFi LED..............................................................................................................32
Use the Reset buon.................................................................................................... 32
Reset the Telephony Gateway to factory defaults.............................................. 33
Chapter 6: Troubleshoong..................................................................... 34
The Telephony Gateway is plugged in, but the power light is o................................. 34
I'm not geng on the Internet (all connecons).......................................................... 34
I'm not geng on the Internet (Ethernet).................................................................... 34
I'm not geng on the Internet (wireless)..................................................................... 35
I can get on the Internet, but everything is slow.......................................................... 35
I don't have a dial tone when I pick up the phone........................................................35
Appendix A: Glossary.............................................................................. 37
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 4

Chapter 1
Safety requirements
The ARRIS Telephony Gateway complies with the applicable requirements for performance,
construcon, labeling, and informaon when used as outlined below:
CAUTION:
Potenal equipment damage.
Potenal loss of service.
Connecng the Telephony Gateway to exisng telephone wiring should only be
performed by a professional installer. Physical connecons to the previous telephone
provider must be removed and the wiring must be checked; there must not be any
voltages. Cancellaon of telephone service is not adequate. Failure to do so may
result in loss of service and/or permanent damage to the Telephony Gateway.
CAUTION:
This device is restricted to indoor use.
■The Telephony Gateway is designed to be connected directly to a telephone.
■Connecng the Telephony Gateway to the home’s exisng telephone wiring should only
be performed by a professional installer.
■Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming
pool, etc.), to avoid risk of electrocuon.
■Do not use the telephone to report a gas leak in the vicinity of the leak.
■The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning
agents shall be used.
■Do not use spray cleaners or aerosols on the Telephony Gateway.
■Avoid using and/or connecng the equipment during an electrical storm, to avoid risk of
electrocuon.
■Do not locate the equipment within 6 feet (1.9 m) of a ame or ignion source (i.e. heat
registers, space heaters, replaces, etc.).
■Use only the external AC power adapter (if provided) and power cord included with the
equipment.
■Equipment should be installed near the power outlet and should be easily accessible.
■The shield of the coaxial cable must be connected to earth (grounded) at the entrance to
the building in accordance with applicable naonal electrical installaon codes. In the
U.S., this is required by NFPA 70 (Naonal Electrical Code) Arcle 820. In the European
Union and in certain other countries, CATV installaon equipotenal bonding
requirements are specied in IEC 60728-11, Cable networks for television signals, sound
signals and interacve services, Part 11: Safety. This equipment is intended to be
installed in accordance with the requirements of IEC 60728-11 for safe operaon.
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 5

■If the equipment is to be installed in an area serviced by an IT power line network, as is
found in many areas of Norway, special aenon should be given that the installaon is
in accordance with IEC 60728-11, in parcular Annex B and Figure B.4.
■In areas of high surge events or poor grounding situaons and areas prone to lightning
strikes, addional surge protecon may be required (i.e. PF11VNT3 from American
Power Conversion) on the AC, RF, Ethernet and Phone lines.
■When the Telephony Gateway is connected to a local computer through Ethernet cables,
the computer must be properly grounded to the building/residence AC ground network.
All plug-in cards within the computer must be properly installed and grounded to the
computer frame per the manufacturer’s specicaons.
■Ensure proper venlaon. Posion the Telephony Gateway so that air ows freely
around it and the venlaon holes on the unit are not blocked.
■Do not mount the Telephony Gateway on surfaces that are sensive to heat and/or
which may be damaged by the heat generated by the modem, its power supply, or other
accessories.
European compliance
The full text of the EU declaraon of conformity is available at the following internet
address: hp://www.arris.com/consumers/eudoc.
As indicated by this symbol, disposal of this product or baery is governed by Direcve
2012/19/EU of the European Parliament and of the Council on waste electrical and
electronic equipment (WEEE). WEEE could potenally prove harmful to the environment; as
such, upon disposal of the Telephony Gateway the Direcve requires that this product must
not be disposed as unsorted municipal waste, but rather collected separately and disposed
of in accordance with local WEEE ordinances.
Energy Consumpon
In accordance with Ecodesign Direcve 2009/125/EC, this device is equipped with a power
switch. The following energy consumpon gures apply (measured with a wameter at the
outlet):
Power Consumpon
17.0 W (idle)
24.0 W (typical)
Note: In most instances, ARRIS recommends that the power switch remain in the ON
posion at all mes. Turning the switch OFF disables the device, including both data
Chapter 1: Safety requirements
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 6

service (wireless and wired) and telephone service. Turning the switch OFF is
recommended only during vacaons or similar extended absences.
Maximum RF power levels
Frequency Band (GHz) Maximum RF Power (dBm)
2.41 to 2.48 20
5.15 to 5.35* 30
5.47 to 5.725 30
*5150 ~ 5350 MHz is limited to indoor use only in these countries: BE, BG, CK, DK, DE, EE, IE,
EL, ES, FR, HR, IT, CY, LV, LT, LU, HU, MT, NL, AT, PL, PT, RO, SI, SK, FI, SE, and UK(NI).
Disabling Wi-Fi
Wi-Fi is automacally enabled on your Telephony Gateway, but you can disable the Wi-Fi
operaon of your device in your home. If you choose to do so, simply press the Wi-Fi buon
on the front of your Telephony Gateway so that the Wi-Fi LED is no longer illuminated.
If you want to enable Wi-Fi operaon again, you can press the Wi-Fi buon on the front of
your Telephony Gateway again.
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operaon is subject to the following two
condions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause
undesired operaon.
This equipment has been tested and found to comply with the requirements for a Class B
digital device under Part 15 of the Federal Communicaons Commission (FCC) rules. These
requirements are intended to provide reasonable protecon against harmful interference in
a residenal installaon. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instrucons, may cause harmful
interference to radio communicaons. However, there is no guarantee that interference will
not occur in a parcular installaon. If this equipment does cause harmful interference to
radio or television recepon, which can be determined by turning the equipment o and on,
the user is encouraged to try to correct the interference by one or more of the following
measures:
■Reorient or relocate the receiving antenna.
■Increase the separaon between the equipment and receiver.
■Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
■Consult the dealer or an experienced radio/TV technician for help.
Chapter 1: Safety requirements
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 7

CAUTION:
FCC Cauon.
Changes or modicaons to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
RF Exposure
This equipment complies with FCC radiaon exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of
19.3 inches (49 cm) between the radiator and your body. This transmier must not be co-
located or operang in conjuncon with any other antenna or transmier.
Canadian compliance
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
License exempt
This device contains licence-exempt transmier(s)/receiver(s) that comply with Innovaon,
Science and Economic Development Canada’s licence-exempt RSS(s). Operaon is subject to
the following two condions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause
undesired operaon of the device.
L’émeeur/récepteur exempt de licence contenu dans le présent appareil est conforme aux
CNR d’Innovaon, Sciences et Développement économique Canada applicables aux
appareils radio exempts de licence. L’exploitaon est autorisée aux deux condions
suivantes :
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
suscepble d’en compromere le fonconnement.
RF Exposure
The device meets the exempon from the roune evaluaon limits in secon 2.5 of RSS 102
and compliance with RSS-102 RF exposure, users can obtain Canadian informaon on RF
exposure and compliance.
Le disposif rencontre l'exempon des limites courantes d'évaluaon dans la secon 2.5 de
RSS 102 et la conformité à l'exposion de RSS-102 rf, ulisateurs peut obtenir l'informaon
canadienne sur l'exposion et la conformité de rf.
Chapter 1: Safety requirements
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 8

This transmier must not be co-located or operang in conjuncon with any other antenna
or transmier. This equipment should be installed and operated with a minimum distance of
30 cenmeters between the radiator and your body.
Cet émeeur ne doit pas être Co-placé ou ne fonconnant en même temps qu'aucune autre
antenne ou émeeur. Cet équipement devrait être installé et aconné avec une distance
minimum de 30 cenmètres entre le radiateur et votre corps.
Operaon in the band 5150–5250 MHz is only for indoor use to reduce the potenal for
harmful interference to co-channel mobile satellite systems.
Le disposif fonconnant dans la bande 5150-5250 MHz est réservé uniquement pour une
ulisaon à l'intérieur an de réduire les risques de brouillage préjudiciable aux systèmes de
satellites mobiles ulisant les mêmes canaux.
Channels 1-11
For products available in the USA and Canada, only channels 1-11 can be operated. Selecon
of other channels is not possible.
This device is restricted to indoor use.
Chapter 1: Safety requirements
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 9

Chapter 2
Get started
Introducon
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming
media, downloading new soware, checking your email, or talking with friends on the
phone, the Touchstone TG6452 Telephony Gateway brings it all to you faster and more
reliably. All while providing toll quality Voice over IP telephone service and both wired and
wireless connecvity.
The Touchstone TG6452 Telephony Gateway provides four Ethernet connecons for use as
the hub of your home/oce Local Area Network (LAN). The TG6452 also provides
802.11a/b/g/n/ac wireless connecvity for enhanced mobility and versality. In addion,
the TG6452 provides for up to two separate lines of telephone service.
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 10

Installaon is simple, and your service provider will help you with any special requirements.
About your new Telephony Gateway
The TouchstoneTG6452Telephony Gateway is DOCSIS compliant with the following features:
■Speed: much faster than dialup or ISDN service; up to 24 mes faster than DOCSIS 3.0
cable modems.
■Convenience: supports Ethernet and 802.11a/b/g/n/ac/ax wireless connecons; both
can be used simultaneously
■Flexibility: provides two independent lines of telephone service as well as high speed
data
■Compability:
● Data services: DOCSIS 3.1 compliant and backward-compable with DOCSIS 3.0, 2.0,
or 1.1; supports ered data services (if oered by your service provider)
● Telephony services: PacketCable™ 2.0 compliant; SIP and NCS
The TG6452 provides:
■Wireless 802.11a/b/g/n/ac/ax connecvity
■One 2.5GigE Ethernet port and two 1GigE Ethernet ports for connecons to non-wireless
devices
■Two lines of telephone service
■DOCSIS 3.1 compliant
What's in the box
Make sure you have the following items before proceeding. Call your service provider for
assistance if anything is missing.
■Telephony Gateway
■Power cord
■Wireless connecon conguraon guide
■Ethernet cable
■End User License Agreement
Items you need
Telephony
Gateway
package
See What's in the box (page 11) for a list of items in the package.
Coaxial cable
(coax)
This is a round cable with a connector on each end. It is the same kind of
wire used to connect to your television for cable TV. You can buy coax from
Chapter 2: Get started
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 11

any electronics retailer and many discount stores; make sure it has
connectors on both ends. There are two types of connectors, slip-on and
screw-on; the screw-on connectors are best for use with your Telephony
Gateway. The coax should be long enough to reach from your Telephony
Gateway to the nearest cable outlet.
Phone Cable This is a standard phone cable with standard phone connectors (RJ11 type)
on both ends. You can buy phone cables from any electronics retailer and
many discount stores.
Splier
(oponal)
Provides an extra cable connecon by spling a single outlet into two. You
may need a splier if you have a TV already connected to the cable outlet
that you want to use. You can buy a splier from any electronics retailer
and most discount stores; you may also need a short piece of coax cable
(with connectors); use it to connect the splier to the cable outlet and then
connect the Telephony Gateway and TV to the splier.
Note: Using several spliers in a line may deteriorate the quality of
your television, telephone, and/or internet connecon.
Informaon
packet
Your service provider should give you a packet containing informaon
about your service and how to set it up. Read this informaon carefully and
contact your service provider if you have any quesons.
Get service
Before you try to use your new Telephony Gateway, contact your local service provider to
establish an Internet account and telephone service. When you call, have the following
informaon ready:
Chapter 2: Get started
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 12

■the serial number and cable MAC addresses of the unit (printed on the Telephony
Gateway)
■the model number of the Telephony Gateway (printed on the Telephony Gateway)
If the Telephony Gateway was provided by your service provider, they already have the
required informaon.
In addion, you should ask your service provider the following quesons:
■Do you have any special system requirements or les that I need to download aer I am
connected?
■When can I start using my Telephony Gateway?
■Do I need a user ID or password to access the Internet or my e-mail?
■Will my phone number(s) change?
■What new calling features will I have and how do I use them?
System requirements
The TG6452 Telephony Gateway operates with most computers. The following describes
requirements for each operang system; see the documentaon for your system for details
on enabling and conguring networking.
To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your
service provider. Telephone service requires that the service provider has PacketCable
support.
Recommended hardware
The following hardware conguraon is recommended. Computers not meeng this
conguraon can sll work with the TG6452, but may not be able to make maximum use of
TG6452 throughput.
■CPU: P4, 3GHz or faster.
■RAM: 1GB or greater.
■Hard drive: 7200 RPM or faster.
■Ethernet: Gig-E (1000BaseT).
Windows
Windows Vista, Windows 7, Windows 8, Windows 10, or Android OS (for mobile devices). A
supported Ethernet or wireless LAN connecon must be available.
macOS
System 7.5 to Mac OS 9.2 (Open Transport recommended), macOS X, or iOS (for mobile
devices). A supported Ethernet or wireless LAN connecon must be available.
Chapter 2: Get started
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 13

Linux/Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or
wireless LAN connecon must be available.
About this manual
This manual covers the Touchstone TG6452 Telephony Gateway. The model number is on
the label axed to the Telephony Gateway.
Select an installaon locaon
There are a number of factors to consider when choosing a locaon to install your Telephony
Gateway:
■Is an AC outlet available nearby? For best results, the outlet should not be switched and
should be close enough to the Telephony Gateway that extension cords are not required.
■Is a cable jack available? For best performance, keep the number of spliers between
the jack and cable drop to a minimum. Each splier aenuates (reduces) the signal
available to the Telephony Gateway A large number of spliers can slow down the
Internet connecon and even aect your telephone service.
■Can you easily run cables between the Telephony Gateway’s locaon and the phones?
■If you are connecng devices to the Ethernet ports, can you easily run cables between
the Telephony Gateway’s locaon and those devices?
■If you want to install the Telephony Gateway on a desktop, is there enough space on
either side to keep the vents clear? Blocking the vents may cause overheang.
Chapter 2: Get started
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 14

■How close are your wireless devices? The Telephony Gateway wireless connecon range
is typically 100–200 feet (30m–65m). A number of factors can aect connecon range,
as described below.
What about security?
Having a high-speed, always-on connecon to the Internet requires a certain amount of
responsibility to other Internet users — including the need to maintain a reasonably secure
system. While no system is 100% secure, you can use the following ps to enhance your
system's security:
■Keep the operang system of your computer updated with the latest security patches.
Run the system update ulity at least weekly.
■Keep your email program updated with the latest security patches. In addion, avoid
opening email containing aachments, or opening les sent through chat rooms,
whenever possible.
■Install a virus checker and keep it updated.
■Avoid providing web or le-sharing services over your Telephony Gateway. Besides
certain vulnerability problems, most service providers prohibit running servers on
consumer-level accounts and may suspend your account for violang your terms of
service.
■Use the service provider’s mail servers for sending email.
■Avoid using proxy soware unless you are certain that it is not open for abuse by other
Internet users (some are shipped open by default). Criminals can take advantage of open
proxies to hide their identy when breaking into other computers or sending spam. If
you have an open proxy, your service provider may suspend your account to protect the
rest of the network.
■The TG6452 ships with wireless LAN security set by default (for the same reasons that
you should run only secured proxies). See the security label on your product for the
factory security sengs.
■Set up a strong password for both your Wi-Fi access and your web administraon login.
Change the password regularly, every three months or so.
Ethernet or wireless?
There are two ways to connect your computer (or other equipment) to the Telephony
Gateway.
Ethernet
Ethernet is a standard method of connecng two or more computers into a Local Area
Network (LAN). You can use the Ethernet connecon if your computer has built-in Ethernet
hardware.
Chapter 2: Get started
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 15

Ethernet connecons are slightly more secure than wireless connecons, making it harder
for unauthorized users to “eavesdrop” on communicaons between the router and the
connected device. However, Ethernet connecons are not as convenient or easy to install as
wireless connecons.
Note: To connect more than four computers to the TG6452 through the Ethernet
ports, you need an Ethernet hub (available at computer retailers).
The Telephony Gateway package comes with one Ethernet cable (the connectors look like
wide telephone connectors); you can purchase more cables if necessary at a computer
retailer. If you are connecng the Telephony Gateway directly to a computer, or to an
Ethernet hub with a cross-over switch, ask for Category 6 (CAT6) straight-through cable.
CAT6 cable is required for best Ethernet performance. Regular CAT5 or CAT5e cable may not
allow full-speed Ethernet operaon.
Wireless
Wireless access lets you connect addional (wireless-capable) devices to Telephony
Gateway. The 802.11 wireless LAN standard allows one or more computers to access the
TG6452 using a wireless (radio) signal. These connecons are in addion to the connecons
supported via Ethernet.
Wireless connecons are easier to install than standard Ethernet connecons. However,
wireless connecons are slightly less secure, increasing the chances that unauthorized users
could “eavesdrop” on connecons between the router and the connected device.
Note: You can use the wireless connecon if your computer has a built-in or
aermarket plug-in wireless adapter. To learn more about which wireless hardware
works best with your computer, see your computer dealer.
Both
If you have two or more computers, you can use Ethernet for up to four devices and wireless
for the others. To connect ve or more computers to the Ethernet ports, you will need an
Ethernet hub (available at computer retailers.)
Get support
If you need assistance with your ARRIS product please contact your service provider.
Chapter 2: Get started
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 16

For addional technical informaon and product user guides please visit the ARRIS Support
website at hp://www.arris.com/consumers.
Chapter 2: Get started
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 17

Chapter 3
Install and connect your Telephony
Gateway
Before you start, make sure that:
■You have contacted your service provider and veried that they provide data and
telephone service using standard DOCSIS technology.
■You have all the Items you need (page 11).
■Cable, phone, and power outlets are available near the computer. If a cable outlet is not
conveniently located, your service provider can install a new one.
If you have ordered service, your service provider should congure the Telephony Gateway
automacally. You need only follow the instrucons in this secon to install and connect the
Telephony Gateway.
CAUTION:
Risk of equipment damage.
Only qualied installaon technicians should connect the Telephony Gateway to
house wiring. Incumbent telephone service must be physically disconnected at the
outside interface box before making any connecons.
Front panel
The front of the TG6452 has the following indicators.
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 18

1. Internet: Indicates Internet data transmission status.
2. WiFi: indicates the status of the wireless LAN.
3. WPS Buon/LED: Begins associang the Telephony Gateway with a wireless device. The
LED indicates that Wireless Protected Setup (WPS) is acve.
4. Phone: Indicates the status of the telephone line.
Rear panel
The rear of the TG6452 has the following connectors and controls.
Chapter 3: Install and connect your Telephony Gateway
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 19

1. Reset buon: Resets the Telephony Gateway as if you power cycled the device. Use a
pointed non-metallic object to press this buon.
2. Tel (1 - 2): Connectors for the phone lines.
3. 2.5GigE Ethernet connector: 2.5GigE connector for use with a computer LAN port.
4. 1GigE Ethernet connectors: 1GigE connectors for use with a computer LAN port.
5. MoCA: Indicates connecvity between the Telephony Gateway and other home devices
connected via the MoCA network.
6. Cable: Connector for the coaxial cable.
7. Power: Connector for the power cord.
Select an installaon locaon
There are a number of factors to consider when choosing a locaon to install your Telephony
Gateway:
■Is an AC outlet available nearby? For best results, the outlet should not be switched and
should be close enough to the Telephony Gateway that extension cords are not required.
■Is a cable jack available? For best performance, keep the number of spliers between
the jack and cable drop to a minimum. Each splier aenuates (reduces) the signal
Chapter 3: Install and connect your Telephony Gateway
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 20