CommScope NVG558 User manual

NVG558 4G-LTE Gateway
User Manual, STANDARD Revision x.1
October 2020
P/N 365-095-35715

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described herein are subject to change without notice.
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Revision history
Revision Date Summary
x1 October 2020 First issue
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Table of contents
Chapter 1: Introduction............................................................................ 7
About the NVG500-series Gateways.............................................................................. 7
Chapter 2: Set up the Gateway.................................................................8
Configure Ethernet connections.....................................................................................8
Requirements....................................................................................................... 8
How to use this section....................................................................................... 8
Configure TCP/IP for Windows Vista....................................................................8
Configure TCP/IP for Windows 7, Windows 8, or Windows 10............................9
Configure TCP/IP for macOS................................................................................ 9
Connect to Wi-Fi...........................................................................................................10
Access the web management interface....................................................................... 10
Access online help..............................................................................................12
Navigation with the tab bar...............................................................................13
Chapter 3: How to.................................................................................. 14
Access the Gateway from somewhere else................................................................. 14
Allow an application to bypass the Firewall................................................................ 15
Change the access code............................................................................................... 16
Configure a default server............................................................................................17
Configure IP Passthrough............................................................................................. 18
Create a custom service............................................................................................... 19
Pair a device with the Gateway using WPS................................................................. 20
Restore the Gateway default settings.......................................................................... 20
Save or restore the configuration................................................................................ 21
Schedule downtime for a network...............................................................................21
Set up Dynamic DNS.................................................................................................... 22
Work with packet filters...............................................................................................23
Chapter 4: Tab and link elements defined...............................................25
Home tab......................................................................................................................25
Login................................................................................................................... 25
Home.................................................................................................................. 25
Device List.......................................................................................................... 27
Alias.................................................................................................................... 28
System tab.................................................................................................................... 30
System Status..................................................................................................... 30
Access Code........................................................................................................30
Restart................................................................................................................ 31
Reset................................................................................................................... 32
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Remote Access................................................................................................... 33
Misc.................................................................................................................... 35
Resources............................................................................................................35
Broadband tab.............................................................................................................. 36
Broadband Status...............................................................................................37
Broadband Settings............................................................................................ 39
Connection Settings........................................................................................... 39
Dynamic DNS......................................................................................................40
Routing............................................................................................................... 41
Routing Table......................................................................................................42
Wi-Fi tab....................................................................................................................... 43
Wi-Fi Status........................................................................................................ 43
Wi-Fi Home........................................................................................................ 46
Primary............................................................................................................... 46
Guest.................................................................................................................. 48
Advanced............................................................................................................ 49
MAC Filtering......................................................................................................50
Tools....................................................................................................................51
WPS (Wi-Fi Protected Setup)............................................................................. 53
Schedule............................................................................................................. 54
Wi-Fi security..................................................................................................... 54
Network tab..................................................................................................................55
Network Status...................................................................................................55
Configure (Ethernet LAN)...................................................................................58
Subnets & DHCP.................................................................................................58
DHCP Reservation...............................................................................................60
DHCP Leases.......................................................................................................61
ARP Table............................................................................................................61
UPnP................................................................................................................... 62
Firewall tab................................................................................................................... 62
Firewall Status.................................................................................................... 63
Level....................................................................................................................63
Port Triggering....................................................................................................64
Port Forwarding..................................................................................................65
Packet Filter........................................................................................................68
Public Subnet Hosts........................................................................................... 69
IP Passthrough....................................................................................................69
DoS Protection................................................................................................... 71
Static NAT........................................................................................................... 73
UPnP................................................................................................................... 73
Access Control....................................................................................................74
Blocking.............................................................................................................. 75
ALG..................................................................................................................... 76
Diagnostics tab............................................................................................................. 76
Troubleshoot.......................................................................................................76
Logs.....................................................................................................................78
NAT Table............................................................................................................79
Tech Support Info...............................................................................................80
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Cellular tab................................................................................................................... 81
Cellular Statistics................................................................................................ 81
Cellular Settings..................................................................................................82
APN Management.............................................................................................. 83
Chapter 5: Troubleshooting.....................................................................84
Connection issues.........................................................................................................84
No Wireless light................................................................................................84
The Internet is not accessible but the user interface of the gateway is
accessible.......................................................................................................84
LAN Issues.....................................................................................................................84
IP address conflict.............................................................................................. 85
A wireless device is not locating the gateway................................................... 85
Cannot connect to the Gateway........................................................................86
The wireless signal strength is weak..................................................................86
Cannot set a custom Wi-Fi password................................................................ 87
Diagnostic issues...........................................................................................................88
Ping/Traceroute/DNS query does not respond..................................................88
Status lights.................................................................................................................. 88
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Chapter 1
Introduction
This document describes the installation, features, and configuration of the residential
gateway. The Gateway is your connection to the Internet, and can provide services such as
television, telephone, and wireless Internet.
You can:
■configure the gateway using the gateway user interface.
■view information about your connection, set up the gateway, and change connection
settings.
■see the status of your gateway, and view logs, statistics, and metrics.
Important: Before configuring or administering the Gateway, you must first install
and connect it. See the Quick Start Guide that came with your Gateway for details.
About the NVG500-series Gateways
The NVG500-series Gateways provide high-speed Internet, flexible home networking, as well
as a professional-grade firewall.
This document covers the model below. Models differ in the broadband interface provided.
■NVG558: LTE (fixed wireless access)
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Chapter 2
Set up the Gateway
Use this chapter to:
■Configure your computer's TCP/IP settings, if necessary
■Access the web-based management interface
■Access online help
Configure Ethernet connections
If you connect your computer to the Gateway using an Ethernet connection, you may have
to configure your computer’s TCP/IP settings. While you can configure your computer's Wi-Fi
setting using the same instructions, you can usually connect using default settings.
Requirements
Make sure you have the following before attempting to configure your Ethernet connection:
■Computer with Ethernet interface.
■Ethernet cable.
■IP address, subnet, gateway, and DNS information for installations not using DHCP.
How to use this section
The following list shows the procedures for modifying the TCP/IP settings on the computer.
The procedure is slightly different depending on the operating system that you are using.
Please ensure you are using the correct steps for the operating system on your computer.
Follow the links below for instructions to configure your Ethernet connection on your
operating system.
■Configure TCP/IP for Windows Vista (page 8)
■Configure TCP/IP for Windows 7, Windows 8, or Windows 10 (page 9)
■Configure TCP/IP for macOS (page 9)
Configure TCP/IP for Windows Vista
1. Open the Vista Control Panel.
2. Double-click Network and Sharing Center to display the Network and Sharing Center
Window.
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Chapter 2: Set up the Gateway
3. Click Manage network connections. If prompted for a connection, choose Local Area
Connection.
The Network Connections window appears.
4. Double-click the Local Area Connection to open the Properties window:
Note: If Windows requests permission to continue, click Continue.
5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4.
Note: If your service provider requires TCP/IP version 6, double-click Internet
Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6.
The TCP/IP properties window for the version you selected appears.
6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain
DNS server address automatically, unless instructed otherwise by your service provider.
7. Click OK to accept the new settings and close the Properties window.
Configure TCP/IP for Windows 7, Windows 8, or Windows
10
1. Click the Start menu and type network and sharing into the Search box.
2. Select Network and Sharing Centerwhen it appears.
3. Click Change adapter settings from the left-side menu.
4. Right-click on your local area connection icon and select Properties to open the
Properties window.
5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4.
Note: If your service provider requires TCP/IP version 6, select Internet Protocol
Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6.
The TCP/IP properties window for the version you selected appears.
6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain
DNS server address automatically, unless instructed otherwise by your service provider.
7. Click OK to accept the new settings and close the Properties window. Then click Close to
back out of the remaining setup screens.
Configure TCP/IP for macOS
1. Open System Preferences, either by choosing System Preferences from the Apple menu
or by clicking the System Preferences icon in the dock.
2. Click the Network icon.
3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the
Show menu.
4. Choose the TCP/IP tab, if necessary.
If you are using TCP/IPv4, go to step 5.If your service provider requires TCP/IPv6, go to
step 8.
5. Choose Using DHCP from the Configure IPv4 menu.
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Chapter 2: Set up the Gateway
6. If necessary, click the Renew DHCP Lease button.
7. Close the System Properties application.
TCP/IPv4 configuration is completed.
8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window.
9. Choose Automatically from the Configure IPv6 drop-down menu and click OK.
10. Close the System Properties application.
Connect to Wi-Fi
The Gateway is compatible with nearly all Wi-Fi devices.
Before you start, locate the label on the base of the Gateway - the label provides
information you need to connect to the Gateway, including network name (SSID) and
passphrase. Alternatively, use your mobile device to scan the Wi-Fi QR code label on the side
of the Gateway.
1. Find and select your Wi-Fi connection icon in the menu bar or system tray.
The location and appearance of the icon are system-dependent.
2. Select the Wi-Fi network whose name matches the SSID name on your Gateway's label.
It may take several seconds for your SSID to appear in the list.
Important: In high-density dwellings, there may be a number of networks with
very similar names. Make sure you choose the network whose name exactly
matches the name on your Gateway's label.
3. When prompted, enter the password from your Gateway's label.
After a few seconds, your device should indicate a successful connection.
If you cannot connect, check the following.
If... Then...
You cannot see the SSID ■Make sure the Gateway is powered up.
■If the Wi-Fi light is not green (steady or flashing), go to the
Primary (page 46) screen and enable Wi-Fi.
■Proceed to A wireless device is not locating the gateway
(page 85).
You can see the SSID but
cannot connect
Proceed to Cannot connect to the Gateway (page 86).
Access the web management interface
Before you start, connect your device to the Gateway using either Ethernet or Wi-Fi.
1. Open a Web browser, such as Firefox or Chrome, from any computer connected to the
Gateway.
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