COMPANION KeepnTrack V6010 User manual
1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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KeepnTrack Badge Printer
Packing List
Thank you for purchasing the KeepnTrack Badge Printer. This package contains the items listed
below. If anything is missing or damaged, please call us toll-free at 1-800-347-6439.
This packing list is used for the following product(s):
❏Single Badge Printer (V6010)
❏Twin Badge Printer (V6012)
Your package contains the following:
❏Badge Printer
❏Power Cable and Adapter
❏USB Cable
❏Software Installation Disc
❏Installation Guide
❏Badge Label and Paper Order Form
❏Warranty Information
V6010 V6012 Badge Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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KeepnTrack Badge Printer
Installation Guide
Thank you for purchasing the KeepnTrack Badge Printer. This guide provides information for the
following printer models:
●DYMO LabelWriter 450
●DYMO LabelWriter 450 Twin Turbo
V6010 V6012 Badge Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Printer Setup
1. Unpack the printer, and verify that you’ve received the printer, installation disc, DC power
cable, and a USB cable. If anything is missing, please let us know.
2. Next, familiarize yourself with the printer. Here are the major components:
3. Connect the D-shaped end of the USB cable to the connector on the bottom of the printer.
4. Connect the power cable to the AC adapter, then connect the AC adapter to the printer. Plug
the power cable into a properly protected AC outlet. The printer will automatically turn on.
Wait to plug the printer into the computer until prompted by the installation is complete.
Do NOT connect the printer to a USB keyboard or hub; the power supplied by these
devices is insufficient.
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Software Installation
The DYMO Label software and device drivers need to be installed before you can use the printer. The
software can be installed from the disc included with your order, or it can be downloaded from
Workstation Management in KeepnTrack: Printers > Download USB Printer Driver.
Here’s what you’ll do:
1. Install the required printer software on your computer.
2. Plug the printer into your computer to install the printer drivers.
3. Configure the KeepnTrack Administration settings to use a badge printer.
4. Finally, configure the KeepnTrack Kiosk to use your printer.
These steps will be covered comprehensively in the following sections.
Windows
1. Insert the software disc into your computer or download the installation files from
KeepnTrack.
2. Locate and open the software installation file.
○If installing from the disc, the file is labeled DLS8Setup.8.6.x.exe.
○If the software was downloaded, the file is labeled DLS8Setup.exe.
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1831 Fort Union Blvd.
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3. The software will guide you through the installation process. Read the instructions carefully as
you continue through each step.
4. Review and agree to the License Agreement.
5. For Installation Type, choose Express installation.
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1831 Fort Union Blvd.
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6. When the setup is complete, click Finish.
7. To complete the installation, connect the USB cable from your printer to the computer and
then turn the printer on.
The printer drivers should be installed automatically. To confirm, open the Windows Control
Panel and go to Printers & Scanners. If the printer is not listed, it will need to be added:
○Click + to add a printer.
○Choose the appropriate DYMO LabelWriter model from the list.
○Click Add.
8. Proceed to KeepnTrack Configuration.
Do NOT change the name of the printer! To work with KeepnTrack, the printer must be
named by default: DYMO LabelWriter 450 or DYMO LabelWriter Twin Turbo
macOS
1. Insert the software disc into your computer or download the installation files from
KeepnTrack.
2. Locate and open the software installation file.
○If installing from the disc, the file is labeled DLS8Setup.8.5.x.dmg.
○If the software was downloaded, the file is labeled DYMO Label v.8.pkg.
3. The next few steps will guide you through the installation process. Read the instructions
carefully as you continue through each step.
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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You may be prompted to enter the administrator’s username and password to install the
software. If you don’t have access to this, please speak with your library administrator.
4. To complete the installation, connect the printer to your computer and turn it on. The printer
drivers will be installed automatically.
To confirm, go to System Preferences > Printers & Scanners. If the printer is not listed, it will
need to be added.
○Click + to add a printer.
○Choose the appropriate DYMO LabelWriter model from the list.
○Click Add.
5. Installation is complete! Proceed to KeepnTrack Configuration.
Do NOT change the name of the printer! To work with KeepnTrack, the printer must be
named by default: DYMO LabelWriter 450 or DYMO LabelWriter Twin Turbo
Loading Labels
Because these printers use thermal printing technology, you must use special labels. COMPanion’s
warranty does not cover malfunction or damage caused by the use of labels other than COMPanion
V6110 Badge Printer Labels or V6310 Student Slip Paper.
1. Press the form-feed button to eject the protection labels.
2. Lift the cover to open the printer and then remove any packing materials.
3. Following the directions on the inside the printer, load the labels onto the spool with the labels
feeding from below. Make sure that the roll is positioned tightly on the spool with no gap
between the roll and the spool.
4. Feed the labels into the printer, aligning the labels with the left wall of the printer and against
the label guide. Then press the form-feed button on the front of the printer.
5. Gently close the lid.
An error light will blink if paper nears its end or is incorrectly installed:
●Solid Blue: Power is ON and printer is ready
●Dimmed Blue: Printer is in power-saving mode
●Flashing Blue: Labels are not loaded properly or the label roll is empty
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
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Labels are heat sensitive. Do NOT expose to heat, direct sunlight, or moisture.
KeepnTrack Configuration
You need to make a couple of changes in the KeepnTrack software to start printing badges or slips.
1. Open KeepnTrack in your browser.
2. Choose the kiosk you wish to configure: Attended, Self-Service or Express. Remember, you'll
have to configure each kiosk at each workstation (computer) separately.
3. Log in with your username and password, then select the facility the kiosk belongs to.
4. Go to the Actions menu and select Workstation Management.
5. From the sidenav, choose Printers.
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1831 Fort Union Blvd.
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6. Under Printer Settings, open each dropdown menu and choose which printer will be used to
print the badge or slip. Repeat for each type.
○For each badge and slip set to the Network Printer, enter the printer’s IP address and
the format type: Standard Format or No Picture.
7. Under USB Printer Options, choose which printer will be used to print badges and which will
be used to print slips.
○For the Single Label Printer, choose LabelWriter 400/450.
○For the Twin Label Printer, one side can be set for badges and the other for slips.
Choose LW Twin Turbo (Left) or LW Twin Turbo (Right), as appropriate.
8. Now you’re ready to test your printers. Click Test for each one to make sure it works!
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
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Configure Google Chrome
Now that the printer driver is installed, you need to configure Google Chrome to work with the Dymo
Web Service plugin. The plugin is included with the software download in Workstation
Management.
1. In Chrome, click the three vertical dots to open the menu and go to Settings.
2. Scroll past On Startup and choose Advanced.
3. Under Privacy and Security, click Content Settings.
4. Go to the JavaScript section, and make sure the toggle is set to Allowed. Then under the Allow
section, click Add, and enter your KeepnTrack URL.
5. Next go to Unsandboxed Plugin Access. Make sure the toggle is set to Ask when a site wants
to use a plugin to access your computer. Then under the Allow section, click Add, and enter
your KeepnTrack URL.
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
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Now you’re ready to print from Google Chrome.
Troubleshooting Tips
Label Jam
If your labels become stuck in the printer, follow these steps to clear the jam:
1. Tear off any labels that have already fed through the printer.
2. Press the label release lever forward and pull the jammed label out of the label feed slot.
3. Check that your labels are loaded properly and the left edge of the label is aligned with the left
edge of the label feed slot.
Poor Print Quality
Poor print quality is most frequently caused by:
●An old roll of labels
●Unapproved labels not obtained from COMPanion
●Labels with a compromised thermal coating
●A dirty print head
First, make sure you’re using labels from COMPanion. The thermal coating on third-party labels may
have a different sensitivity, and the perforated holes between the labels may not be the exact same
size, which may cause the printer to jam or feed improperly. The use of
Do not use third-party labels because the thermal coating on other labels may have a different
sensitivity. Also, the perforated holes between the labels made by other manufacturers are
frequently not detectable by these printers.
If the print quality becomes faint, small dots of white appear scattered through the printed
characters, or light and dark patches of printing appear, you are probably using a faulty roll of labels.
Try using a different roll from a fresh box. If the second roll prints correctly, the problem is with the
first roll of labels.
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Clean the Printer
We recommend cleaning the printer periodically to prevent dust and foreign matter from getting
inside and keep it working properly.
1. Disconnect the power cord.
2. Use a lint-free cloth to wipe the exterior of the printer.
3. Remove dirt and smudges with one of these approved cleaning solutions:
○Isopropyl alcohol
○Dishwashing detergent, diluted
○Glass cleaner, ammonia-free
4. Open the top cover and then use a cotton swab or a small, soft brush to whisk away paper
dust and other stray particles inside of the printer.
5. Remove the roll of labels and clean under the roll. If you have a LabelWriter cleaning card,
follow the instructions printed on the card.
6. Reconnect the power cord and reload the roll of labels.
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Ordering from COMPanion
Thank you for ordering from COMPanion Corporation.
To order additional paper for your printer, fill out the order form on the following page. Please help us
to process your order by listing the quantity of each item and the grand total.
Send your completed form to:
Mailing Address
COMPanion Corporation
1831 Fort Union Blvd.
Salt Lake City, UT 84121-3041
Fax Numbers
Toll-Free: 1-888-515-3883
Local: 1-801-943-7752
For assistance placing an order, contact our Sales department at 1-800-347-6439. For
complete product information, visit https://www.keepntrack.com/.
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
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Badge Printer Label and Paper Order Form
Product
Description
Quantity
Price
Total
V6110B
Badge Printer Labels, Blue Stripe
$159.00
$
V6110R
Badge Printer Labels. Red Stripe
$159.00
$
V6110P
Badge Printer Labels. Purple Stripe
$159.00
$
V6110G
Badge Printer Labels. Green Stripe
$159.00
$
V6110Y
Badge Printer Labels. Yellow
$159.00
$
V6110M
Badge Printer Labels. 2 per color
$169.00
$
V6110C
Badge Printer Labels. Choose Colors
$179.00
$
V6310
Student Slip Paper
$159.00
$
* Each case contains 10 rolls. Shipping is included.
TOTAL: __________
Billing Information
Institution Name: __________________________________________________________________________________________
Phone: _________________________________________________
Fax:______________________________________________
Address:__________________________________________________________________________________________________
City: ___________________________________________________
State: __________________
Zip Code: _________________
Primary Contact: _________________________________________
Email: ____________________________________________
Alternative Contact: ______________________________________
Alternative Phone: _________________________________
Shipping Information
Institution Name: __________________________________________________________________________________________
Phone: _________________________________________________
Fax:______________________________________________
Address:__________________________________________________________________________________________________
City: ___________________________________________________
State: __________________
Zip Code: _________________
Primary Contact: _________________________________________
Email: ____________________________________________
Alternative Contact: ______________________________________
Alternative Phone: _________________________________
Payment Information
❏VISA
❏MASTERCARD
❏AMEX
❏CHECK
❏MONEY ORDER
❏WIRE
Cardholder Name: _________________________________________________________________________________________
Card Number: ______________________________________________________
Exp. Date: ___________________________
↓ For COMPanion Use Only ↓
Purchase Order Number: ___________________________________________________________________________________
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Hardware Warranty
COMPanion Corporation’s scanners, printers, cash drawers, and other hardware devices are
warranted by COMPanion against defects in materials and workmanship for the specified period
from the date of shipment by COMPanion to the end-user. During this warranty period, we, or our
designated repair facility, will repair or replace (at our option) at no charge any device that proves to
be defective, provided you return the device, shipping prepaid, to COMPanion, following the return
guidelines below.
Standard Warranty Period: 12 Months
This warranty does not apply to damage caused by accident or misuse, including by the use of paper
not sourced from COMPanion, or as the result of service or modification by other than COMPanion or
our designated repair facility.
No other express warranty is given. The replacement of the device is your exclusive remedy. Any
other implied warranty of merchantability or fitness is limited to the duration of this written warranty.
Some states, provinces, and countries do not allow limitations on how long an implied warranty lasts,
so the above limitation may not apply to you.
In no event shall COMPanion or its designated repair facility be liable for consequential damages.
Some states, provinces, and countries do not allow for the exclusion or limitation of incidental or
consequential damages, and so the above limitations or exclusions may not apply to you.
Return Guidelines
Should your device fail to operate during the period of this warranty, contact COMPanion Customer
Support at 1-800-347-4942. Our staff will help resolve the issue or provide instructions to properly
return the device to COMPanion.
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