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Load the Paper Roll
The paper is heat sensitive—do not expose to heat, direct sunlight, or moisture while storing. Only
use paper from COMPanion.
1. Push the lever located on the top right hand side to open the printer cover.
2. While observing the direction of the roll (see diagram on inside of printer cover), set the paper
roll into the compartment and pull the leading edge of the paper towards you.
3. Close the lid by pushing down on both sides and ensure it is firmly latched.
The error light will blink if the paper nears the end of the roll or is installed incorrectly. The light will
blink at different intervals for various errors. Please see the printer’s user manual for more
information.
Installation Summary
To use the Network Receipt Printer, you first need to follow several configuration steps. Each printer
will only need to be configured once, unless the network is changed or the security configuration
certificate expires. Security certificates generated by COMPanion are valid for 20 years.
1. Configure the printer to use a Static IP or Reserved DHCP address.
2. Enable the security certificate settings for the printer.
3. Add COMPanion’s root Security Certificate to your computer & browser settings.
4. Call COMPanion Customer Support at 1-800-347-4942 to obtain the Network Printer
Security Certificate and Key. Be prepared to provide them with your Common Name (domain)
and Static IP or Reserved DHCP address.
5. Upload the security certificate to the Star Network Utility interface, then restart the printer.
6. Set printer preferences in Alexandria.
