COMPANION V7001 User manual
1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Network Receipt Printer
Packing List
Thank you for purchasing the Network Receipt Printer. This package contains the items listed below.
If anything is missing or damaged, please call us toll-free at 1-800-347-6439.
This packing list is used for the following product(s):
❏Network Receipt Printer (V7001)
❏36 Month Extended Warranty (V7001W)
Your package contains the following:
❏Printer
❏1 Roll of Paper
❏AC Adapter and Cord
❏Network Receipt Printer Paper Order Form
❏Warranty Information
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Table of Contents
Network Receipt Printer 3
System Requirements 3
Unpack the Printer 3
Load the Paper Roll 4
Installation Summary 4
Step 1: Configure the Printer 5
Step 2: Enable Security Certificate Settings 7
Step 3: Install COMPanion’s Root Security Certificate 8
Step 4: Obtain Network Printer Certificate 13
Step 5: Upload Certificate 14
Step 6: Set Printer Preferences in Alexandria 16
Ordering from COMPanion 17
Network Receipt Printer Paper Order Form 18
Hardware Warranty 19
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Network Receipt Printer
Installation Guide
The Network Receipt Printer is a convenient and economical means of printing receipts for common
circulation transactions, such as checkouts, holds, fines, fees, payments and refunds.
The next few pages provide general information about the Network Receipt Printer and steps to
install it. Should you need further assistance or have any questions about the installation process,
please contact COMPanion Customer Support at 1-800-347-4942 or [email protected].
System Requirements
A Static IP or Reserved DHCP address is required to use the network printer. You will also need to
enable the printer security certificate settings for SSL/TLS. For more information about SSL/TLS,
Static IP or Reserved DHCP address, we recommend speaking with your local IT specialist.
The network printer is supported on the two most recent two versions of these web browsers:
●Chrome
●Edge
●Firefox
●Safari
Unpack the Printer
When unpacking the printer, verify that you have received the printer, manual, and AC Adapter with
a cord. The printer does not come with an ethernet cable, so you will need to provide your own.
1. Connect the ethernet cable to the connector on the rear panel of the printer.
2. Connect the power cable to the AC adapter, then connect the adapter to the connector on the
printer.
3. While the printer is OFF, insert the power cable plug into a protected AC outlet.
4. To turn the printer ON, flip the power switch located on the left side of the printer. The
POWER lamp on the control panel will light up.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Load the Paper Roll
The paper is heat sensitive—do not expose to heat, direct sunlight, or moisture while storing. Only
use paper from COMPanion.
1. Push the lever located on the top right hand side to open the printer cover.
2. While observing the direction of the roll (see diagram on inside of printer cover), set the paper
roll into the compartment and pull the leading edge of the paper towards you.
3. Close the lid by pushing down on both sides and ensure it is firmly latched.
The error light will blink if the paper nears the end of the roll or is installed incorrectly. The light will
blink at different intervals for various errors. Please see the printer’s user manual for more
information.
Installation Summary
To use the Network Receipt Printer, you first need to follow several configuration steps. Each printer
will only need to be configured once, unless the network is changed or the security configuration
certificate expires. Security certificates generated by COMPanion are valid for 20 years.
1. Configure the printer to use a Static IP or Reserved DHCP address.
2. Enable the security certificate settings for the printer.
3. Add COMPanion’s root Security Certificate to your computer & browser settings.
4. Call COMPanion Customer Support at 1-800-347-4942 to obtain the Network Printer
Security Certificate and Key. Be prepared to provide them with your Common Name (domain)
and Static IP or Reserved DHCP address.
5. Upload the security certificate to the Star Network Utility interface, then restart the printer.
6. Set printer preferences in Alexandria.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Step 1: Configure the Printer
1. While the printer is off, press and hold the FEED button as you power on the printer. After a
moment, it will generate a test receipt with the current IP address near the bottom.
2. In a web browser, type that IP address in the address bar, and tap enter. You will be directed
to the Star Network Utility interface.
3. On the left hand side under System Access, select Login.
4. Enter the printer’s default login credentials:
a. Username: root
b. Password: public
5. Once you’re logged in, on the left hand side under Network Configuration select IP
Parameters.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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6. Enter the Static IP Address, Subnet Mask, and Default Gateway or Reserved DHCP address
for your local network. If you do not know what these are, speak with your local IT specialist.
7. Click Submit to save your changes.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Step 2: Enable Security Certificate Settings
If you are a cloud-hosted customer or have a secure network environment, you need to enable
certificate security settings in the Star Network Utility interface.
1. In the Star Network Utility, go to the menu on the left and select SSL/TSL, then click SSL/TLS
Setting on the right.
2. From the drop-down menu, select Enable.
3. Enter “TCP Port 443” in the available field.
4. From the Certificate drop-down menu, select CA-Signed.
5. Click Submit to save your changes.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Step 3: Install COMPanion’s Root Security Certificate
You should have received a link to download the COMPanion Root Certificate.
If not, download it at www.companioncorp.com/ca.companioncorp.crt.
If you’re using the operating system’s browser—Safari on iOS, Edge or Internet Explorer on
Windows—it may ask what you’d like to do with the certificate: Open, Save, or Cancel. Click Open,
then jump to Step 2 for your operating system below.
If the certificate was downloaded to your computer, or if you aren’t prompted to trust or install the
certificate automatically, follow the steps for your operating system below:
iOS
1. From Launchpad, navigate to Other and open Keychain Access.
2. Under Keychains on the left, unlock the System keychain.
3. Drag and drop the file labeled ca.companioncorp.crt into the System keychain list.
4. Double click on the certificate to open Details/Trust window.
5. Click the arrow next to the word Trust.
6. Select the When Using this Certificate and Secure Sockets Layer (SSL) dropdown menu, and
choose Always Trust.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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7. Close the window and enter your Mac user password to save your settings.
Windows
1. In the Window search bar, type “cert”, then select Manager computer certificates from the
results.
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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2. On the left, select Trusted Root Certification to expand the menu.
3. From the options at the top of the window, navigate to Action > All Tasks > Import.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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4. In the Certificate Import Wizard, click Next.
5. Click Browse to locate the ca.companioncorp.crt file on your computer, then click Next.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
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www.companioncorp.com
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6. Make sure Place all certificates in the following store is selected and Trusted Root Certification
Authorities is specified, then click Next.
7. Click Finish to import the certificate and complete the process.
Alternative Installation Methods
If you cannot add the Trusted Root CA to your computer, try adding it to your browser directly. Here
are a few resources we’re aware of:
●Chrome
●Firefox
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Step 4: Obtain Network Printer Certificate
Call COMPanion Customer Support at 1-800-347-4942 to obtain the network printer certificate and
key. You’ll need to provide the representative with your local network’s Common (Domain) Name and
Static IP address(es) or Reserved DHCP address(es) for each printer you purchased. For your
convenience, you can write this information in the fields below.
The COMPanion Customer Support representative will generate a certificate and key for your printer
which they will email to you. Once you receive the email, download the attachments. You can identify
the files by their extensions: .crt for certificate and .key for key.
Organization Name:
_________________________________________________________________________________________
IP Address or DNS or DHCP (one for each printer):
1. _______________________________________________________________________________________
2. _______________________________________________________________________________________
3. _______________________________________________________________________________________
4. _______________________________________________________________________________________
5. _______________________________________________________________________________________
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
_______________________________________________________________________________________________________________________
Step 5: Upload Certificate
1. In the Star Network Utility, go to the menu on the left and select SSL/TSL, then click Import
CA-Signed Certificate on the right.
2. Under Import CA-Signed Certificate, click Choose File and locate the certificate you receive
from COMPanion. Once you’ve selected the file, click Import.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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3. Repeat this process to import the CA-Signed Private Key. Make sure you’re importing the key
file you received from COMPanion.
4. After you have imported both the certificate and key you will select the Save option to the left.
5. Choose Save → Configuration printing → Restart device, then click Execute.
Now you can log out of the Star Network Utility interface.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Step 6: Set Printer Preferences in Alexandria
A. Log into Alexandria.
B. Navigate to Tools > Preferences > Circulation > Receipts tab > Browser Settings subtab.
C. Check the Use Alexandria Network Printer box.
D. Enter the IP address for your printer, including the protocol (http:// or https://).
E. In the upper-right corner of the window, click Save.
If you don’t see these preferences, Alexandria may not be registered for the network printer yet.
Contact COMPanion Customer Support at 1-800-347-6439 for assistance.
That’s it!
You’ve successfully installed and configured the Network Receipt Printer.
Please read the printer’s user manual for additional operational, precautionary, and maintenance
information. You can find additional information about Alexandria printing preferences on our
Support Center.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Ordering from COMPanion
Thank you for ordering from COMPanion Corporation.
To order additional paper for your printer, fill out the order form on the following page. Please assist
us in processing the order by listing the quantity of each item and the grand total.
Send your completed form to:
Mailing Address
COMPanion Corporation
1831 Fort Union Blvd.
Salt Lake City, UT 84121-3041
Fax Numbers
Toll-Free: 1-888-515-3883
Local: 1-801-943-7752
For assistance placing an order, contact our Sales department at 1-800-347-6439. For
complete product information, visit https://www.goalexandria.com/.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Network Receipt Printer Paper Order Form
Product
Description
Quantity
Price
Total
V4110
Network Printer Receipt Paper, 10 rolls
$79.00
$
V4150
Network Printer Receipt Paper, 50 rolls
$199.00
$
* Shipping is included.
TOTAL: __________
Billing Information
Institution Name: __________________________________________________________________________________________
Phone: _________________________________________________
Fax:______________________________________________
Address:__________________________________________________________________________________________________
City: ___________________________________________________
State: __________________
Zip Code: _________________
Primary Contact: _________________________________________
Email: ____________________________________________
Alternative Contact: ______________________________________
Alternative Phone: _________________________________
Shipping Information
Institution Name: __________________________________________________________________________________________
Phone: _________________________________________________
Fax:______________________________________________
Address:__________________________________________________________________________________________________
City: ___________________________________________________
State: __________________
Zip Code: _________________
Primary Contact: _________________________________________
Email: ____________________________________________
Alternative Contact: ______________________________________
Alternative Phone: _________________________________
Payment Information
❏VISA
❏MASTERCARD
❏AMEX
❏CHECK
❏MONEY ORDER
❏WIRE
Cardholder Name: _________________________________________________________________________________________
Card Number: ______________________________________________________
Exp. Date: ___________________________
↓ For COMPanion Use Only ↓
Purchase Order Number: ___________________________________________________________________________________
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Hardware Warranty
COMPanion Corporation’s scanners, printers, cash drawers, and other hardware devices are
warranted by COMPanion against defects in materials and workmanship for the specified period
from the date of shipment by COMPanion to the end-user. During this warranty period, we, or our
designated repair facility, will repair or replace (at our option) at no charge any device that proves to
be defective, provided you return the device, shipping prepaid, to COMPanion, following the return
guidelines below.
Standard Warranty Period: 12 Months
Extended Warranty Period: 36 Months
If the 36-Month Extended Warranty was purchased with your hardware, as designated on the
packing slip, the term will be added to the 12-Month Standard Warranty, for a total of 48 months of
coverage.
This warranty does not apply to damage caused by accident or misuse, including by the use of paper
not sourced from COMPanion, or as the result of service or modification by other than COMPanion or
our designated repair facility.
No other express warranty is given. The replacement of the device is your exclusive remedy. Any
other implied warranty of merchantability or fitness is limited to the duration of this written warranty.
Some states, provinces, and countries do not allow limitations on how long an implied warranty lasts,
so the above limitation may not apply to you.
In no event shall COMPanion or its designated repair facility be liable for consequential damages.
Some states, provinces, and countries do not allow for the exclusion or limitation of incidental or
consequential damages, and so the above limitations or exclusions may not apply to you.
Return Guidelines
Should your device fail to operate during the period of this warranty, contact COMPanion Customer
Support at 1-800-347-4942. Our staff will help resolve the issue or provide instructions to properly
return the device to COMPanion.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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V7001 Network Receipt Printer
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