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4. To turn the printer ON, flip the power switch located on the left side of the printer. The POWER
lamp on the control panel will light up.
Loading the Roll Paper
The paper is heat sensitive—do not expose to heat, direct sunlight, or moisture while storing. Only use
paper from COMPanion.
1. Push the lever located on the top right hand side to open the printer cover.
2. While observing the direction of the roll (see diagram on inside of printer cover), set the paper
roll into the compartment and pull the leading edge of the paper towards you.
3. Close the lid by pushing down on both sides and ensure it is firmly latched.
The error light will blink if the paper nears is installed incorrectly. The light will blink at different
intervals for various errors. Please see the printer’s user manual for more information.
Installation Summary
To use the Alexandria Network Printer, you first need to follow several configuration steps. Each
printer will only need to be configured once, unless the network is changed or the security
configuration certificate expires. Security certificates generated by COMPanion are valid for 20 years.
1. Configure the printer to use a Static IP or Reserved DHCP address.
2. If you’re a cloud-hosted customer or a self-hosted customer within a secure environment,
enable the security certificate settings for the printer. If you are a Self-Hosted customer that is
not within a secure environment, skip to the asterisk (*) in step 4.
3. Call COMPanion Customer Support at 1-800-347-4942 to obtain Network Printer Security
Certificate and Key. Be prepared to provide them with your Common (domain) Name and Static
IP or Reserved DHCP address.
4. Upload the security certificate to the Star Network Utility interface, then restart the printer.
○Self-Hosted customers in a non-secure environment, skip to step 6.
5. Add COMPanion’s root Security Certificate to your computer & browser settings.
6. Set printer preferences in Alexandria.
