COMPANION V7001 User manual

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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Alexandria Network Printer
Packing List
Thank you for purchasing the Alexandria Network Printer. This package contains the items listed
below. If anything is missing or damaged, please call us toll-free at 1-800-347-6439.
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This packing list is used for the following product(s):
❏Alexandria Network Printer (V7001)
❏36-Month Extended Warranty (V7001W)

Your package contains the following:
❏Printer
❏1 Roll of Paper
❏AC Adapter and Cord
❏Alexandria Network Printer Paper Order Form
❏Warranty Information
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V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
___________________________________________________________________________________________________________________________________
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Table of Contents
Introduction 4
System Requirements 4
Unpack the Printer 4
Loading the Roll Paper 5
Installation Summary 5
Installing the Network Printer 6
1. Configure the printer 6
2. Enable Security Certificate Settings 8
3. Obtain Network Printer Certificate 9
4. Upload Certificate 10
5. Install COMPanion’s Root Security Certificate 12
iOS 12
Windows 13
Alternative Installation Methods 16
6. Set Printer Preference in Alexandria 17
Ordering from COMPanion 18
Alexandria Network Printer Paper Order Form 19
Hardware Warranty 20
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V7001 Alexandria Network Printer
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

1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
___________________________________________________________________________________________________________________________________

Alexandria Network Printer
Installation Guide
Introduction
The Alexandria Network Printer is a convenient and economical means of printing receipts for
common circulation transactions, such as checkouts, holds, fines, fees, payments and refunds. 
The next few pages provide general information about the Alexandria Network Printer and steps to
install it. Should you need further assistance or have any questions about the installation process,
please contact COMPanion Customer Support at 1-800-347-4942 or [email protected].
System Requirements
A Static IP or Reserved DHCP address is required to use the network printer. If you’re a cloud-hosted
or self-hosted customer within a secure environment, you will also need to enable the printer security
certificate settings for SSL/TLS. For more information about SSL/TLS, Static IP or Reserved DHCP
address, we recommend speaking with your local IT specialist.
The most recent two versions of the following web browsers support the network printer:
●Chrome
●Edge
●Firefox
●Safari
Unpack the Printer
When unpacking the printer verify that you have received the printer, manual, and AC Adapter with
power cord. The printer does not come with an ethernet cable, so you will need to provide your own.
1. Connect the ethernet cable to the connector on the rear panel of the printer.
2. Connect the power cable to the AC adapter, then connect the adapter to the connector on the
printer.
3. While the printer is OFF, insert the power cable plug into a protected AC outlet. 
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V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
___________________________________________________________________________________________________________________________________
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4. To turn the printer ON, flip the power switch located on the left side of the printer. The POWER
lamp on the control panel will light up. 
Loading the Roll Paper 
The paper is heat sensitive—do not expose to heat, direct sunlight, or moisture while storing. Only use
paper from COMPanion.
1. Push the lever located on the top right hand side to open the printer cover.
2. While observing the direction of the roll (see diagram on inside of printer cover), set the paper
roll into the compartment and pull the leading edge of the paper towards you.
3. Close the lid by pushing down on both sides and ensure it is firmly latched.
The error light will blink if the paper nears is installed incorrectly. The light will blink at different
intervals for various errors. Please see the printer’s user manual for more information.
Installation Summary
To use the Alexandria Network Printer, you first need to follow several configuration steps. Each
printer will only need to be configured once, unless the network is changed or the security
configuration certificate expires. Security certificates generated by COMPanion are valid for 20 years.
1. Configure the printer to use a Static IP or Reserved DHCP address.
2. If you’re a cloud-hosted customer or a self-hosted customer within a secure environment,
enable the security certificate settings for the printer. If you are a Self-Hosted customer that is
not within a secure environment, skip to the asterisk (*) in step 4.
3. Call COMPanion Customer Support at 1-800-347-4942 to obtain Network Printer Security
Certificate and Key. Be prepared to provide them with your Common (domain) Name and Static
IP or Reserved DHCP address. 
4. Upload the security certificate to the Star Network Utility interface, then restart the printer.
○Self-Hosted customers in a non-secure environment, skip to step 6.
5. Add COMPanion’s root Security Certificate to your computer & browser settings.
6. Set printer preferences in Alexandria.
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V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
___________________________________________________________________________________________________________________________________

Installing the Network Printer
Step 1. Configure the printer 
A. While the printer is off, press and hold the FEED button as you power on the printer. After a
moment, a self test receipt will be generated, this will show the current IP address of the
printer towards the bottom of the paper.
B. Open a web browser, type the IP address in the address bar, and tap enter. You will be directed
to the Star Network Utility interface.
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A. On the left hand side under System Access, select Login.
B. Enter the printer’s default login credentials:
a. Username: root
b. Password: public
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V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
___________________________________________________________________________________________________________________________________
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C. Once you’re logged in, on the left hand side under Network Configuration select IP Parameters. 
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D. Enter the Static IP Address, Subnet Mask, and Default Gateway or Reserved DHCP address for
your local network. If you do not know what these are, speak with your local IT specialist.
E. Click Submit to save your changes.
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V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
___________________________________________________________________________________________________________________________________

Step 2. Enable Security Certificate Settings
If you are a cloud-hosted customer or have a secure network environment, you need to enable
certificate security settings in the Star Network Utility interface.
If you’re a self-hosted customer and are not working in a secure environment, skip to the asterisk (*)
in Step 4.
A. In the Star Network Utility, go to the menu on the left and select SSL/TSL, then click SSL/TLS
Setting on the right.
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B. From the drop-down menu, select Enable.
C. Enter TCP Port 443 in the available field.
D. From the Certificate drop-down menu, select CA-Signed.
E. Click Submit to save your changes. 
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V7001 Alexandria Network Printer
Page 7 of 19
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
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
___________________________________________________________________________________________________________________________________

Step 3. Obtain Network Printer Certificate 
Call COMPanion Customer Support at 1-800-347-4942 to obtain the network printer certificate and
key.
You’ll need to provide the representative with your local network’s Common (Domain) Name and
Static IP address(es) or Reserved DHCP address(es) for each printer you purchased. For your
convenience, you can write this information in the fields below.
The COMPanion Customer Support representative will generate a certificate and key for your printer
which they will email to you. Once you receive the email, download the attachments. You can identify
the files by their extensions: .crt for certificate and .key for key.
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Organization Name: _______________________________________________________________________________
IP Address or DNS or DHCP (one for each printer):
1. _________________________________________________________________________________________________
2. _________________________________________________________________________________________________
3. _________________________________________________________________________________________________
4. _________________________________________________________________________________________________
5. _________________________________________________________________________________________________
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V7001 Alexandria Network Printer
Page 8 of 19
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
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
___________________________________________________________________________________________________________________________________

Step 4. Upload Certificate 
A. In the Star Network Utility, go to the menu on the left and select SSL/TSL, then click Import
CA-Signed Certificate on the right.
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B. Under Import CA-Signed Certificate, click Choose File and locate the certificate you receive
from COMPanion. Once you’ve selected the file, click Import. 
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V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
___________________________________________________________________________________________________________________________________

C. Repeat this process to import the CA-Signed Private Key. Make sure you’re importing the key
file you received from COMPanion.
D. After you have imported both the certificate and key you will select the Save option to the left.
E. Choose Save →→ Configuration printing →→ Restart device, then click Execute. 
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Now you can log out of the Star Network Utility interface.
If you’re not a cloud-hosted customer and are not working in a secure environment, skip to Step 6. 
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