COMPANION V7001 User manual
1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Alexandria Network Printer
Packing List
Thank you for purchasing the Alexandria Network Printer. This package contains the items listed
below. If anything is missing or damaged, please call us toll-free at 1-800-347-6439.
This packing list is used for the following product(s):
❏Alexandria Network Printer (V7001)
❏36-Month Extended Warranty (V7001W)
Your package contains the following:
❏Printer
❏1 Roll of Paper
❏AC Adapter and Cord
❏Alexandria Network Printer Paper Order Form
❏Warranty Information
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Table of Contents
Introduction 4
System Requirements 4
Unpack the Printer 4
Loading the Roll Paper 5
Installation Summary 5
Installing the Network Printer 6
1. Configure the printer 6
2. Enable Security Certificate Settings 8
3. Obtain Network Printer Certificate 9
4. Upload Certificate 10
5. Install COMPanion’s Root Security Certificate 12
iOS 12
Windows 13
Alternative Installation Methods 16
6. Set Printer Preference in Alexandria 17
Ordering from COMPanion 18
Alexandria Network Printer Paper Order Form 19
Hardware Warranty 20
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Alexandria Network Printer
Installation Guide
Introduction
The Alexandria Network Printer is a convenient and economical means of printing receipts for
common circulation transactions, such as checkouts, holds, fines, fees, payments and refunds.
The next few pages provide general information about the Alexandria Network Printer and steps to
install it. Should you need further assistance or have any questions about the installation process,
please contact COMPanion Customer Support at 1-800-347-4942 or [email protected].
System Requirements
A Static IP or Reserved DHCP address is required to use the network printer. If you’re a cloud-hosted
or self-hosted customer within a secure environment, you will also need to enable the printer security
certificate settings for SSL/TLS. For more information about SSL/TLS, Static IP or Reserved DHCP
address, we recommend speaking with your local IT specialist.
The most recent two versions of the following web browsers support the network printer:
●Chrome
●Edge
●Firefox
●Safari
Unpack the Printer
When unpacking the printer verify that you have received the printer, manual, and AC Adapter with
power cord. The printer does not come with an ethernet cable, so you will need to provide your own.
1. Connect the ethernet cable to the connector on the rear panel of the printer.
2. Connect the power cable to the AC adapter, then connect the adapter to the connector on the
printer.
3. While the printer is OFF, insert the power cable plug into a protected AC outlet.
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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4. To turn the printer ON, flip the power switch located on the left side of the printer. The POWER
lamp on the control panel will light up.
Loading the Roll Paper
The paper is heat sensitive—do not expose to heat, direct sunlight, or moisture while storing. Only use
paper from COMPanion.
1. Push the lever located on the top right hand side to open the printer cover.
2. While observing the direction of the roll (see diagram on inside of printer cover), set the paper
roll into the compartment and pull the leading edge of the paper towards you.
3. Close the lid by pushing down on both sides and ensure it is firmly latched.
The error light will blink if the paper nears is installed incorrectly. The light will blink at different
intervals for various errors. Please see the printer’s user manual for more information.
Installation Summary
To use the Alexandria Network Printer, you first need to follow several configuration steps. Each
printer will only need to be configured once, unless the network is changed or the security
configuration certificate expires. Security certificates generated by COMPanion are valid for 20 years.
1. Configure the printer to use a Static IP or Reserved DHCP address.
2. If you’re a cloud-hosted customer or a self-hosted customer within a secure environment,
enable the security certificate settings for the printer. If you are a Self-Hosted customer that is
not within a secure environment, skip to the asterisk (*) in step 4.
3. Call COMPanion Customer Support at 1-800-347-4942 to obtain Network Printer Security
Certificate and Key. Be prepared to provide them with your Common (domain) Name and Static
IP or Reserved DHCP address.
4. Upload the security certificate to the Star Network Utility interface, then restart the printer.
○Self-Hosted customers in a non-secure environment, skip to step 6.
5. Add COMPanion’s root Security Certificate to your computer & browser settings.
6. Set printer preferences in Alexandria.
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Installing the Network Printer
Step 1. Configure the printer
A. While the printer is off, press and hold the FEED button as you power on the printer. After a
moment, a self test receipt will be generated, this will show the current IP address of the
printer towards the bottom of the paper.
B. Open a web browser, type the IP address in the address bar, and tap enter. You will be directed
to the Star Network Utility interface.
A. On the left hand side under System Access, select Login.
B. Enter the printer’s default login credentials:
a. Username: root
b. Password: public
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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C. Once you’re logged in, on the left hand side under Network Configuration select IP Parameters.
D. Enter the Static IP Address, Subnet Mask, and Default Gateway or Reserved DHCP address for
your local network. If you do not know what these are, speak with your local IT specialist.
E. Click Submit to save your changes.
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Step 2. Enable Security Certificate Settings
If you are a cloud-hosted customer or have a secure network environment, you need to enable
certificate security settings in the Star Network Utility interface.
If you’re a self-hosted customer and are not working in a secure environment, skip to the asterisk (*)
in Step 4.
A. In the Star Network Utility, go to the menu on the left and select SSL/TSL, then click SSL/TLS
Setting on the right.
B. From the drop-down menu, select Enable.
C. Enter TCP Port 443 in the available field.
D. From the Certificate drop-down menu, select CA-Signed.
E. Click Submit to save your changes.
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Step 3. Obtain Network Printer Certificate
Call COMPanion Customer Support at 1-800-347-4942 to obtain the network printer certificate and
key.
You’ll need to provide the representative with your local network’s Common (Domain) Name and
Static IP address(es) or Reserved DHCP address(es) for each printer you purchased. For your
convenience, you can write this information in the fields below.
The COMPanion Customer Support representative will generate a certificate and key for your printer
which they will email to you. Once you receive the email, download the attachments. You can identify
the files by their extensions: .crt for certificate and .key for key.
Organization Name: _______________________________________________________________________________
IP Address or DNS or DHCP (one for each printer):
1. _________________________________________________________________________________________________
2. _________________________________________________________________________________________________
3. _________________________________________________________________________________________________
4. _________________________________________________________________________________________________
5. _________________________________________________________________________________________________
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Step 4. Upload Certificate
A. In the Star Network Utility, go to the menu on the left and select SSL/TSL, then click Import
CA-Signed Certificate on the right.
B. Under Import CA-Signed Certificate, click Choose File and locate the certificate you receive
from COMPanion. Once you’ve selected the file, click Import.
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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C. Repeat this process to import the CA-Signed Private Key. Make sure you’re importing the key
file you received from COMPanion.
D. After you have imported both the certificate and key you will select the Save option to the left.
E. Choose Save →→ Configuration printing →→ Restart device, then click Execute.
Now you can log out of the Star Network Utility interface.
If you’re not a cloud-hosted customer and are not working in a secure environment, skip to Step 6.
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Step 5. Install COMPanion’s Root Security Certificate
Along with your COMPanion Network Printer Certificate and Key, you should have received a link to
download the COMPanion Root Certificate. If not, download it at
www.companioncorp.com/ca.companioncorp.crt.
If you’re using the operating system’s browser—Safari on iOS, Edge or Internet Explorer on
Windows—it may ask what you’d like to do with the certificate: Open, Save, or Cancel. Click Open, then
jump to Step 2 for your operating system below.
If the certificate was downloaded to your computer, or if you aren’t prompted to trust or install the
certificate automatically, follow the steps for your operating system below:
iOS
A. From Launchpad, navigate to Other and open Keychain Access.
B. Under Keychains on the left, unlock the System keychain.
C. Drag and drop the ca.companioncorp.crt file into the System keychain list.
D. Double click on the certificate to open Details/Trust window.
E. Click the arrow next to the word Trust.
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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F. Select the When Using this Certificate and Secure Sockets Layer (SSL) drop-down menu, and
choose Always Trust.
G. Close the window and enter your Mac user password to save your settings.
Windows
A. In the Window search bar, type “cert”, then select Manager computer certificates from the
results.
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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B. On the left, select Trusted Root Certification to expand the menu.
C. Select Action from the options at the top of the window, then scroll down to All Tasks and
select Import.
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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D. In the Certificate Import Wizard, click Next.
E. Click Browse to locate the ca.companioncorp.crt file on your computer, then click Next.
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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F. Make sure Place all certificates in the following store is selected and Trusted Root Certification
Authorities is specified, then click Next.
G. Click Finish to import the certificate and complete the process.
Alternative Installation Methods
If you cannot add the Trusted Root CA to your computer, try adding it to your browser directly. Here
are a few resources we’re aware of:
●Chrome
●Firefox
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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6. Set Printer Preference in Alexandria
A. Log into Alexandria.
B. Navigate to Tools > Preferences > Circulation > Receipts tab > Browser Settings subtab.
C. Check the Use Alexandria Network Printer box.
D. Enter the IP address for your printer, including the protocol (http:// or https://).
E. In the upper-right corner of the window, click Save.
If you don’t see these preferences, Alexandria may not be registered for the network printer yet.
Contact COMPanion Customer Support at 1-800-347-6439 for assistance.
That’s it! You’ve successfully installed and configured the Alexandria Network Printer.
Please read the printer’s User Manual for additional operational, precautionary, and maintenance
information. You can find additional information about Alexandria printing preferences on our
Support Center.
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Ordering from COMPanion
Thank you for ordering from COMPanion Corporation.
To order additional paper for your printer, fill out the order form on the following page. Please assist
us in processing the order by listing the quantity of each item and the grand total.
For assistance placing an order, contact our Sales department at 1-800-347-6439. For complete
product information, visit https://www.goalexandria.com/.
Prices are subject to change without notice. Send your completed form to:
Mailing Address
COMPanion Corporation
1831 Fort Union Blvd.
Salt Lake City, UT 84121-3041
Fax Numbers
Toll-Free: 1-888-515-3883
Local: 1-801-943-7752
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Alexandria Network Printer Paper Order Form
Product #
Description
Quantit
y
Unit Price
Total
V4110
Alexandria Network Printer Paper, 10 rolls
$79.00
$
V4150
Alexandria Network Printer Paper, 50 rolls
$149.00
$
Shipping charges 1% or $10 minimum
$
Total
$
Billing Information
Institution Name: ____________________________________________________________________________________________________
Phone: _____________________________________________________
Fax: __________________________________________________
Address: ____________________________________________________________________________________________________________
City: ________________________________________________________
State: ___________________
Zip Code: __________________
Primary Contact: ____________________________________________
Email: ________________________________________________
Alternative Contact: _________________________________________
Alternative Phone: ____________________________________
Shipping Information
Institution Name: ____________________________________________________________________________________________________
Phone: _____________________________________________________
Fax: __________________________________________________
Address: ____________________________________________________________________________________________________________
City: ________________________________________________________
State: ___________________
Zip Code: __________________
Primary Contact: ____________________________________________
Email: ________________________________________________
Alternative Contact: _________________________________________
Alternative Phone: ____________________________________
Payment Information
________ VISA
________ MASTERCARD
________ AMEX
________ CHECK
________ MONEY ORDER
________ WIRE
Cardholder Name: __________________________________________________________________________________________________
Card Number: ___________________________________________________________
Exp. Date: ______________________________
↓↓ For COMPanion Use Only ↓↓
Purchase Order Number: ____________________________________________________________________________________________
V7001 Alexandria Network Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Hardware Warranty
COMPanion Corporation’s scanners, printers, cash drawers, and other hardware devices are
warranted by COMPanion against defects in materials and workmanship for the specified period from
the date of shipment by COMPanion to the end-user. During this warranty period, we, or our
designated repair facility, will repair or replace (at our option) at no charge any device that proves to
be defective, provided you return the device, shipping prepaid, to COMPanion, following the return
guidelines below.
Standard Warranty Period: 12 Months
Extended Warranty Period: 36 Months
If the 36-Month Extended Warranty was purchased with your hardware, as designated on the packing
slip, the term will be added to the 12-Month Standard Warranty, for a total of 48 months of coverage.
This warranty does not apply to damage caused by accident or misuse, including by the use of paper
not sourced from COMPanion, or as the result of service or modification by other than COMPanion or
our designated repair facility.
No other express warranty is given. The replacement of the device is your exclusive remedy. Any
other implied warranty of merchantability or fitness is limited to the duration of this written warranty.
Some states, provinces, and countries do not allow limitations on how long an implied warranty lasts,
so the above limitation may not apply to you.
In no event shall COMPanion or its designated repair facility be liable for consequential damages.
Some states, provinces, and countries do not allow for the exclusion or limitation of incidental or
consequential damages, and so the above limitations or exclusions may not apply to you.
Return Guidelines
Should your device fail to operate during the period of this warranty, contact COMPanion Customer
Support at 1-800-347-4942. Our staff will help resolve the issue or provide instructions to properly
return the device to COMPanion.
V7001 Alexandria Network Printer
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