COMPANO FZ1 User manual

OWNER’S
GUIDE
2022
IMPORTANT - TO READ BEFORE UTILISATION OF YOUR
ELECTRIC BICYCLE
FZ1
FZ2
SE2

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Compano 2022 Owner’s Manual
The Compano name and the corresponding logo are registered trademarks.
Copyright © 2022 Compano. All Rights Reserved.
www.compano.ca
[email protected]
ENGINEERED IN CANADA

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Light, efficient and fun!
Whether you choose to pedal normally or use electric
assistance as you pedal or use the throttle without pedaling,
you can be sure that as you ride your Compano, you will enjoy
all the quality features that make it the number one electric
bicycle.
CONGRATULATIONS
ON YOUR RECENT
PURCHASE OF A
COMPANO ELECTRIC
BICYCLE.
Wearing a helmet is mandatory !

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Compano 2022 Owner’s Manual

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TABLE OF CONTENTS
ADDITIONAL INFORMATION
COMPANO SE2
Notice to the Owner.................................................................................................................................... 8
Compano Limited Warranty..................................................................................................................... 12
Regulations..................................................................................................................................................... 16
Practical Suggestions.................................................................................................................................. 19
Batteries........................................................................................................................................................... 20
Specifications..............................................36-37
Usage Guide................................................38-43
COMPANO FZ1
Specifications..............................................26-27
Usage Guide................................................30-35
COMPANO FZ2
Specifications..............................................28-29
Usage Guide................................................30-35

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Compano 2022 Owner’s Manual
This manual was prepared to show you how to take full advantage of your
Compano bicycle. It contains the latest product information and available
equipment characteristics, and will help you to operate it correctly.
Compano reserves the right to make changes to this manual at any time by
using different pictures or instructions.
If you encounter a problem while using your Compano electric bicycle,
please communicate with your Compano certified dealer.
YOU ARE NOW PART OF THE
NEW GENERATION OF COMPANO
ELECTRIC BICYCLE CUSTOMERS.
Important: This manual contains information regarding the safe opera-
tion of your electric bicycle. Please be sure to read and fully understand
all instructions in this manual before using your electric bicycle. Non-
compliance with these instructions could cause damage to your electric
bicycle or its components and improper use and/or operation could cause
injuries or even death.
You have now purchased a Compano bicycle. Any Questions you may have, should be answered
in this User Guide. If not, you can always contact a qualified dealer at your place of purchase.
ADDITIONAL INFORMATION

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DEALER
REFERENCES
Name
Address
Telephone
Model Name
Purchase Date
Bicycle Serial No
Battery Serial No
BATTERY WARRANTY
Name of the model
End of warranty date
OWNER
Name
Address
Telephone

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Compano 2022 Owner’s Manual
NOTICE TO THE OWNER
12
APPLICATION
COMPLIANCE OF PRODUCTS
TO APPLICABLE LEGISLATION
Compano warrants its EAB conform to laws and norms applicable in the
Province of Quebec. For any purchase with a view to using the EAB outside
the Province of Quebec, the owner must personally verify the details of the
legislation effective in the country, state, territory or province concerned,
for the applicable norms, declarations, interdictions and other requirements
of said legislations. The liability of Compano shall not be engaged in case of
non-compliance with the legislation of the country, the state, the territory or
the province where the product is delivered and/or utilized, it is the owner’s
responsibility to check with local authorities.
The Compano Company Inc. or a Compano affiliate (thereafter referred to as
‘Compano’) notifies the owner or the user (thereafter known as ‘owner’) of an
Electrically-Assisted Bicycle (thereafter referred to as ‘EAB’) of the Compano dis-
claimer of responsibility and of the risks and danger of the EAB and of the means
to protect against them following the purchase of the EAB from an authorized
Compano dealer.
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SAFETY PRECAUTIONS DURING USE
Compano recommends that the owner operate the EAB and ride it on a
closed circuit course for a duration of between six (6) and twelve (12) hours,
depending on the user’s level of experience, to allow the Owner to become
familiar with the operation of the EAB, to develop sufficient knowledge and
ability and to become so familiar with it that the user will be provided with
a level of safety that is to be expected. EABs were not designed, developed,
distributed or sold for professional use or to be used commercially, nor to be
used for stunts, ramp acrobatics, jumps, aggressive riding or riding in excessi-
vely rigorous conditions such as: winter conditions (with the bike in contact
with ice, water, salt, sand and calcium) and tropical conditions, (contact with
sea salt or riding with heavy loads), or for any other similar activities.
Consequently, non-compliance with these instructions and recommendations
renders Compano warranties null and void and exonerates Compano from
any liability toward the owner.

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INFORMATION REGARDING RISKS
AND DANGERS AND WAYS TO GUARD
AGAINST THEM
In order to minimize all risks and dangers from electrocution and to guard
against any fire, burn, damage, prejudice, injury or injury that could cause
death and that could result directly or indirectly from the battery of the EAB,
the general precautions regarding electrical devices are applicable.
The slightest electrical discharge can cause serious injuries and you must
read all the instructions with care. Without limiting the generality of the pre-
ceding, and in addition to the instructions in the Owner’s Manual, Compano
recommends that you never touch hot surfaces, use only the battery and the
original charger recommended by Compano, always use the specific charging
equipment to charge the battery, never expose the battery or the charger to
heat, never dismantle or modify the battery or the charger, do not expose the
battery or the charger to liquids, do not use a damaged battery or charger,
stop charging the battery if the charge is incomplete at the end of the theo-
retical charging time, stop use of the battery and charger if they emit an unu-
sual odour, become hotter than usual or if something seems abnormal, never
leave the battery and charger where they can be reached by children, and
here we urge that extreme vigilance is necessary in this regard, never touch
the battery or charger with wet hands, never turn on the battery or charger
if they have damaged cables or tie downs or if the battery or charger have
any kind of malfunction or have been damaged in any way, always take the
battery and charger back to the dealer for maintenance, examination, repair
or setting, always make sure to correctly connect the charger to the battery
and the charger only to alternating current of 110V A.C., do not use a battery
or charger if they are dusty, do not use the charger with other than the spe-
cified current, do personally check the battery and charger for any damage,
do not leave the battery and charger near an electrical heating appliance, a
gas or microwave appliance, do not touch the charger or the battery for too
long during battery charging, do not position the charger or the battery in an
unstable manner and do not cover the battery or the charger or hang any-
thing from them and never use the battery and charger for any use other than
the one for which they have been designed.

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Compano 2022 Owner’s Manual
The Compano name and the corresponding logo are trademarks of Compano
Copyright © 2022 Compano. All Rights Reserved.
In order to minimize all risks and dangers and to guard against any damage,
prejudice, injury and injury that could cause death, Compano recommends to
the owner to ride carefully on bicycle paths and not on public roads.
Even if the local competent authorities allow riding on public roads, the
owner will do so at his or her risk and peril. In addition to the general rules
that apply to riding on bicycle paths or public roads, the Highway Safety
Code, L.R.Q. chap. C-24.2 contains special provisions for users of EAB and
these must be followed to protect against all risks and dangers that are
inherent to the use of an EAB.
The EAB must be checked periodically by your dealer as part of regular main-
tenance and to spot stress and/or potential failures including but without
limiting the generality of the preceding, cracks, deformations, corrosion, paint
chipping dents and for any other indications of potential problems, improper
use or abuse. These periodic inspections are proven essential safety measures
that can prevent accidents and injuries to the owner.
Negligence or non-compliance with these regulations can cause serious
injuries to the owner and may, in certain cases, cause death. Consequently,
non-compliance with these instructions and recommendations renders the
warranties given by Compano null and void and exonerates Compano from all
liability toward the owner.

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GENERAL DISCLAIMER OF RESPONSIBILITY
Compano shall not be responsible for damages of any kind, whether material,
immaterial or corporal, sustained by the owner including loss of time, loss of
income, trouble and inconvenience that might result from:
• Improper operation of the EAB;
• Non-compliance with the instructions and recommendations contained in
the Notice to the owner and in the Owner’s Manual;
• Any handling-related incident whether involving error or not;
• Any abnormal use or use which does not conform to the EAB’s
designed purpose.
• Any cause of exterior origin.
Compano advises the owner that using the EAB entails inherent risks and
dangers that the owner agrees to assume completely whatever their nature.
The owner accepts to hold Compano harmless from any liability and to solely
assume liability for any damage of whatever nature that he might sustain or
that the owner might cause to a third party.
The owner renounces any claim and any procedure, of whatever nature, against
Compano, in the event of losses, damages or injuries of any kind that he or she
might sustain while using the EAB and this applies before, during and after said
use.
APPLICABLE LAWS AND
COMPETENT TRIBUNALS
All disputes or disagreements that might arise following the purchase of the
EAB from a dealer shall be subject to the laws that apply in the Province
of Quebec. Parties shall elect domicile in the Montréal Judicial District,
Province of Quebec, for the hearing of any claim pertaining to interpretation,
application, conclusion, terms, validity and effects of the warranty.

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Compano 2022 Owner’s Manual
COMPANO LIMITED
WARRANTY
1
APPLICATION
By the present, the Compano Company Inc. or a Compano affiliate (hereafter
referred to as ‘Compano’) gives notice to the owner or the user (hereafter
referred to as ‘owner’) of an Electrically Assisted Bicycle (hereafter referred to as
‘EAB’) of the provisions of the limited warranty that Compano offers the Owner
following the purchase of the EAB from an authorized Compano dealer.
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WARRANTY AGAINST HIDDEN DEFECTS
Compano warrants to the owner that every EAB, when new, is exempt from
hidden defects. Should the owner discover what he believes is a hidden
defect, he must notify Compano in writing within three (3) days from the
moment when the owner first becomes aware of said defect in order to give
Compano the opportunity to correct said defect if possible, at the sole discre-
tion of Compano and provided Compano can establish said hidden defect is
present before the expiration of the warranty.
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WARRANTY AGAINST APPARENT ANOMALY
The owner must verify the apparent condition, the quantity and the contents
of the EAB following the purchase and, on the same day, must immediately
proceed with a complete inspection of the EAB with help from the Owner’s
Manual. If there is damage, if a part is missing or is damaged, if the EAB is
broken, or if there are other problems of the same kind (hereafter known as:
‘Apparent anomaly’), the owner must contact the dealer immediately and
notify Compano within three (3) days from the date of purchase from the
dealer by registered letter, a receipt for which must be kept for reference.
Should the owner not advise of the Apparent anomaly within the prescribed
time period, Compano shall not be responsible for any prejudice suffered by
the owner due to the Apparent anomaly and the EAB shall be deemed free of
any Apparent anomaly when purchased and the owner deemed satisfied with
the purchase.

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PROPULSION SYSTEM WARRANTY
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As for any other consumer good, the EAB has a useful life cycle. The length
of the useful life cycle can vary depending on the criteria chosen for work-
manship and materials of the EAB as well as the kind of use and frequency
to which the EAB has been subjected. However, Compano advises the owner
that the maintenance and upkeep performed on the EAB during its useful
life cycle are very important as a means of prolonging the useful life cycle of
the EAB. The life expectancy of a Lithium battery is 3 to 5 years. If
the battery has not been used for a prolonged period of time (more
than 6 months), it is possible that the battery loses its capacities or
no longer works. Make sure to charge your battery and to use your
electric bicycle on a regular basis. Charging your battery on a regu-
lar basis is not enough to maintain good battery health, it must be
used on the electric bicycle to maximise its longevity. Consequently,
Compano advises the owner that the EAB must be checked periodically by the
dealer as general maintenance of the EAB and as a means of detecting stress
and/or potential failures including, but without limiting the generality of the
preceding, cracks, deformations, corrosion, paint chipping, dents and any
other indications of potential problems, improper use or abuse. These regular
verifications are important safety checks and they are essential in helping to
prevent accidents, bodily injury and premature reduction of the useful pro-
duct life cycle of the EAB.
FRAME
Compano warrants to the owner that the frame of the EAB, when new, is free
from defects in materials and workmanship. This warranty shall expire thirty-
six (36) months following the purchase date of the EAB from the dealer. The
bicycle’s frame excludes the battery, all the electric components, the paint
and finish, the front fork, the wheels, the tires, the drive train, the brakes, the
saddle post, the handlebar and stem and any suspension component or part.
Compano warrants to the owner that the propulsion system included with the
EAB, when new, is in good working condition. This warranty shall expire twen-
ty-four (24) months following the purchase date of the EAB from the dealer.
The propulsion system is defined as including the control display, the accele-
rator components, the motor, the wiring cluster parts and the electric cables.
USEFUL LIFE WARRANTY

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Compano 2022 Owner’s Manual
9
Without limiting the generality of the preceding, the Compano Limited
Warranty excludes components of the EAB that are damaged by an error or
negligence in the maintenance of the EAB and its components or resulting
from a use that does not conform to the Notice to the owner and to the
Compano Owner’s Manual by the owner. With the exception of the parts spe-
cifically mentioned in the present Limited Warranty, the purchase of the EAB
is made at the risk and peril of the owner.
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VALIDITY OF THE LIMITED WARRANTY
LIMITED WARRANTY
The Compano Limited Warranty is conditional to the EAB having been han-
dled and maintained adequately by the owner in accordance with the Notices
to the owner and the instructions printed in the Owner’s Manual and on the
EAB having been stored in appropriate conditions and at an adequate tempe-
rature given the specific characteristics of the EAB.
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MERCHANDISE RETURN POLICY
DURING WARRANTY PERIOD
If a defect occurs during the warranty period, the parts (batteries, controller,
or any other parts of the bicycle) will have to be shipped to Compano directly
from an authorized Compano retailer and, following repairs, Compano shall
ship the parts back without charge to the retailer exclusively. We will return
the parts under warranty only at the dealer who sold you your electric bicycle.
If the shipping address is different than the nearest Compano retailer’s the
customer shall have to pay shipping costs both to and from said different
address.

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The limited warranty against manufacturing defects of non-electrical compo-
nents of the bicycle, including but not limited to chain, brakes, tires, etc. does
not apply to normal wear and tear.
DURING THE WARRANTY PERIOD, SHOULD THERE BE A
PROBLEM WITH YOUR EAB, YOU SHOULD HAVE REPAIRS
MADE BY AN AUTHORIZED COMPANO RETAILER IN ORDER TO
CONSERVE YOUR RIGHTS UNDER THE WARRANTY.
Example: For a rear wheel flat or tire replacement, the rear wheel will have
to be removed with the motor as well as all connections extending to the
controller. Only a Compano-trained person is qualified to perform this work
without causing damages. It is thus strongly recommended that the owner
contact an authorized Compano representative to have the work performed.
Should this not be done, the owner shall not hold the company liable for any
damages caused by an improper procedure by a person who is unqualified
and not authorized by Compano.
THE WARRANTY IS NON TRANSFERRABLE
Compano warrants to the owner that the battery included with the EAB, when
new, is in good working order. If a Compano electric bicycle is purchased in
the year 2022 with a battery of the same year, the warranty on the battery
shall expire twenty-four (24) months following the purchase date. MAKE SURE
THAT THE BATTERY WAS NEW WHEN PURCHASED. THE YEAR OF THE BATTERY
IS WITHIN THE SERIAL NUMBER.
THE BATTERY MUST BE CHARGED AT LEAST EVERY TWO MONTHS
SHOULD THESE INSTRUCTIONS NOT BE FOLLOWED, THERE IS A RISK OF
BATTERY MALFUNCTION AND THIS WILL NOT BE COVERED BY THE LIMITED
WARRANTY.
BATTERY

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Compano 2022 Owner’s Manual
REGULATIONS
• The use of an approved bicycle safety helmet is mandatory at all
times while riding an electrically-assisted bicycle.
• The minimum age for the legal right to ride on an electric bicycle or
tricycle is 14 years.
• It is mandatory for persons aged 14 to 18 years to have a permit for
mopeds and motorized scooters.
• A permit is not required for adults aged 18 and over.
• An electric bicycle or tricycle must be equipped with pedals and its
power must not exceed 500W.
• The maximum speed on level ground allowed for an electric bicycle
in its powered mode is 32 km/h.
• Riding an electric bicycle or tricycle is allowed everywhere bicycles
are authorized.
*For use outside of the Province of Quebec, the user must personally
check the details of the legislation applicable to the country, state, territory
or province concerned, whether for norms, declarations, interdictions and
other requirements of such legislation.
TRANSPORT CANADA REGULATIONS FOR
THE PROVINCE OF QUEBEC* AND THE
MARITIME PROVINCES

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• The use of an approved bicycle safety helmet is mandatory at all times
while riding an electrically-assisted bicycle.
• The minimum age for the legal right to ride on an electric bicycle is
16 years.
• An electric bicycle must be equipped with pedals and its power must
not exceed 500W.
• The maximum speed on level ground allowed for an electric bicycle in
its powered mode is 32 km/h.
• Riding an electric bicycle is allowed everywhere bicycles are authorized.
*For use outside of the Province of Ontario, the user must personally
check the details of the legislation applicable to the country, state, territory
or province concerned, whether for norms, declarations, interdictions and
other requirements of such legislation.
ONTARIO REGULATIONS*

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Compano 2022 Owner’s Manual
• The use of an approved bicycle safety helmet is mandatory at all times
while riding an electrically-assisted bicycle.
• The minimum age for the legal right to ride on an electric bicycle
is 16 years.
• An electric bicycle must be equipped with pedals and its power must
not exceed 500W.
• The maximum speed on level ground allowed for an electric bicycle in
its powered mode is 32 km/h.
• Riding an electric bicycle is allowed everywhere bicycles are authorized.
* For use outside of the Province of British Columbia, the user must personally
check the details of the legislation applicable to the country, state, territory or
province concerned, whether for norms, declarations, interdictions
and other requirements of such legislation.
BRITISH COLUMBIA REGULATIONS*, MAC
(MOTION ASSISTED CYCLES)

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PRACTICAL SUGGESTIONS
USING AN ELECTRIC BICYCLE
BATTERIES
As indicated in the Notice to the Owner, it is essential that you become fami-
liar with the use of your Compano bicycle before riding it in traffic. You
must get used to riding your electric vehicle in a controlled area that is away
from traffic and various other obstacles that might be encountered during a
bike ride.
It is strongly recommended that you get a good quality locking system for
your Compano and that you ask your dealer about the best means of protec-
ting against theft.
An annual inspection of your Compano together with maintenance and lubri-
cation are suggested to optimize the vehicle’s performance.
Regularly check the pressure of your tires so that they have the correct pres-
sure as suggested by the manufacturer (the recommended pressure is shown
on the side of the tire).
Each pound of pressure below the recommended amount will reduce signifi-
cantly the range.
To properly use, maintain and store your battery, it is important that you read
the instructions contained in the ‘Batteries’ section of this manual.
When the time comes when your battery must be replaced, please be envi-
ronmentally-conscious and take the battery back to the dealer, who will then
forward it to a recycling facility. Compano is part of the Call2recycle program
in Canada. All Compano batteries can be dropped into a Call2recycle drop-off
location. To find the list visit www.call2recycle.ca
TIRES

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Compano 2022 Owner’s Manual
LITHIUM BATTERIES 36V
IMPORTANT: For safety recommendations in the handling and use of the
battery and charger, please refer to the Notice to the owner. (Page 8)
All Compano electric bicycles have the most up-to-date battery
technology that can be found on the market. We only use Lithium
batteries in 36V.
CAN THE BATTERY BE CHARGED
AT ANY TIME OR IS IT BETTER TO WAIT
UNTIL IT IS COMPLETELY DISCHARGED ?
You may charge your battery at any time, as this type of battery does not have
any ‘memory effect’ and the charger is of the ‘smart type’; it will stop charging
by itself once the battery is fully charged. Nevertheless, it is essential to never
leave the battery connected to the charger for more than 24 hours.
WHEN SHOULD THE BATTERY BE
CHARGED ?
It is recommended to charge the battery as needed. For instance, if you only
use your electric vehicle during brief periods of time and for short rides, the
battery may be recharged following several such rides. If, on the other hand,
you are planning a long ride of 40 km / 25 miles or more, it is recommended
to fully charge your battery before leaving. Generally speaking, if the battery
charge indicator on the handlebar or on the battery indicates there is less than
a 50% charge remaining, charging of the battery is recommended.