Compaq Armada 1505DM User manual

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Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR
TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED
HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF
THIS MATERIAL.
This guide contains information protected by copyright. No part of this
guide may be photocopied or reproduced in any form without prior
written consent from Compaq Computer Corporation.
© 2000 Compaq Computer Corporation.
Printed in U.S.A., U.K., Singapore, and Taiwan.
COMPAQ, the Compaq logo, Armada, and ROMPaq Registered in
U.S. Patent and Trademark Office.
Microsoft, Windows, and Windows NT are trademarks or registered
trademarks of Microsoft Corporation.
Intel and Pentium are registered trademarks, and SpeedStep is a
trademark of Intel Corporation.
Phoenix is a registered trademark and MultiBoot is a trademark of
Phoenix Technologies Ltd.
Imation and SuperDisk are trademarks of Imation Corporation.
CardWare is a registered trademark of Unicore Software, Inc.
All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Software described herein is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in
accordance with the terms of the agreement.
GETTING STARTED & TROUBLESHOOTING
Compaq Armada M700 Series of Personal Computers
First Edition (August 2000)
Part Number 168894-001
Compaq Computer Corporation

Contents iii
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
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CONTENTS
chapter 1
SETTING UP THE COMPUTER
chapter 2
TAKING A LOOK AT THE COMPUTER
Pointing Device Components..........................................................2-1
Top Components .............................................................................2-2
Left Side Components.....................................................................2-3
Right Side Components...................................................................2-4
Front Components...........................................................................2-5
Rear Panel Components ..................................................................2-6
Bottom Components........................................................................2-7
Additional Standard Components ...................................................2-8
chapter 3
FINDING INFORMATION, UPDATES, AND HELP
Using the Compaq Portable Product Reference
Library CD-ROM............................................................................3-1
Updating Your System....................................................................3-2
Obtaining Update Information and Software..............................3-2
Downloading Software Updates .................................................3-3
Installing Software Updates........................................................3-3
Restoring Software..........................................................................3-5
Installing the Retail Version of an Operating System.....................3-5
Obtaining Technical Support ..........................................................3-6
Using the Compaq Support Forum.............................................3-6
Preparing to Call Technical Support...........................................3-6
Worldwide Telephone Numbers.................................................3-7
chapter 4
COMPUTER SETUP AND DIAGNOSTICS UTILITIES
Selecting Computer Setup or Compaq Diagnostics........................4-1
Using Computer Setup ....................................................................4-2
Selecting from the File Menu .....................................................4-2
Selecting from the Security Menu..............................................4-3
Selecting from the Advanced Menu ...........................................4-4

iv Contents
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Using Compaq Diagnostics ............................................................4-6
Displaying System Information..................................................4-6
Running a Diagnostic Test .........................................................4-6
chapter 5
TROUBLESHOOTING
Quick Solutions Checklist ..............................................................5-2
Solving Audio Problems.................................................................5-3
Solving Battery Problems...............................................................5-5
Solving CD Drive/DVD-ROM Drive Problems.............................5-7
Solving Diskette Drive/SuperDisk LS-120 Drive Problems..........5-8
Solving Hard Drive Problems.........................................................5-9
Solving Infrared Problems............................................................5-10
Solving Keyboard/Numeric Keypad Problems ............................5-12
Solving Modem Problems ............................................................5-12
Solving PC Card Problems...........................................................5-16
Solving Power Problems...............................................................5-18
Solving Display Problems ............................................................5-19
Solving USB Problems.................................................................5-20
INDEX .....................................................................................................I-1

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chapter 1
SETTING UP THE COMPUTER
1. Record the Product Key number for your operating system.
■ When you start the computer for the first time, you may be
prompted to enter this number. You may also need this
number to update or troubleshoot your operating system.
■ To locate your Product Key number—
❏ If an operating system guide with a Certificate of
Authenticity on the cover is included with the computer,
the number is on the certificate.
❏ If an operating system guide is not included with the
computer, the number is on the Certificate of
Authenticity label on the bottom of the computer.

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2. Place the computer on a flat surface near an electrical outlet.
!WARNING: This is a Class B digital device, pursuant to Part 15
of the FCC Rules. For more Class B information, refer to the
Compaq Portable Product Reference Library CD-ROM included
with the computer.
To reduce the risk of personal injury, electric shock, fire, or
damage to the equipment:
■ Do not set up the computer while it is docked in an optional
docking base.
■ Do not disable the power cord grounding plug. It is an
important safety feature.
■ Plug the equipment into a grounded (earthed) electrical outlet
that is easily accessible at all times.
3. Connect the computer to external power.
To connect a model with an AC Adapter—
■ First, plug the AC Adapter cable into the power connector
on the rear panel of the computer 1.
■ Second, plug the power cord into the AC Adapter 2.
■ Third, plug the other end of the power cord into an
electrical outlet 3.

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To connect a model with a 3-to-2-prong plug adapter
(Japan only)—
■ First, plug the AC Adapter cable into the power connector
on the rear panel of the computer 1.
■ Second, plug the power cord into the AC Adapter 2.
■ Third, plug the 3-to-2-prong plug adapter into the power
cord 3, then into an electrical outlet 4.
4. Open the computer by sliding the display latch right 1and
raising the display 2.

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5. Turn on the computer by sliding, then releasing the power
switch 1.
When power is turned on
■ The power/suspend light 2turns on.
■ The battery pack in the battery bay begins to charge and the
battery light 3turns on. The battery light
❏ Remains on while the battery pack is charging.
❏ Turns off when the battery pack is fully charged.
■ You are prompted to begin software setup.

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6. Read the following, then set up the software as prompted.
■ An operating system available during initial setup is
enhanced by Compaq. When the operating system is
deleted, the enhancements are also deleted.
■ Once you begin software setup, you must complete the
entire process. Setup time varies by configuration from less
than 10 minutes to up to 60 minutes.
CAUTION: To prevent file corruption and ensure that the
correct drivers install during initial setup:
■ Do not unplug the computer from the electrical outlet.
■ Do not shut down the computer.
■ Do not remove or insert a drive.
■ If you are prompted to select a language or operating
system, choose carefully.
IMPORTANT: The operating system or languages that you do
not choose will be deleted from the computer and cannot
be restored during initial setup.
7. After initial setup is complete, you may want to do the
following:
■ Install any additional software.
■ Calibrate the battery pack.
IMPORTANT: Although you can use a new battery pack that
has been fully charged to run the computer, the computer
cannot accurately report the amount of charge in the
battery pack until the battery pack has been calibrated. For
calibration information and instructions, refer to
“Calibrating a Battery Pack” in Chapter 4 of the Reference
Guide on the Compaq Portable Product Reference Library
CD-ROM included with the computer.
■ For information about choosing a workspace and creating a
safe and comfortable work environment, refer to the Safety
& Comfort Guide on the Compaq Portable Product
Reference Library CD-ROM included with the computer.

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!WARNING: To reduce the risk of personal injury, electric shock,
fire, or damage to the equipment:
■ Disconnect power from the equipment by unplugging the
power cord from the electrical outlet.
■ Do not place anything on power cords or cables. Arrange
them so that no one may accidentally step on or trip over
them. Do not pull on a cord or cable. When unplugging from
the electrical outlet, grasp the cord by the plug.

Taking a Look at the Computer 2-1
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chapter 2
TAKING A LOOK AT THE COMPUTER
Pointing Device Components
Pointing Device Components
Component Function
1Pointing stick Moves the pointer.
2Left and right pointing-stick
buttons (pointing-stick
models only)
Function like the left and right buttons
on an external mouse.
3croll pointing-stick button
(pointing-stick models only)
Can be set to scroll, magnify, or
function like the scroll button on an
external mouse.
4 TouchPad (TouchPad
models only)
Moves the pointer, selects, and
activates.
5 Left and right TouchPad
buttons (TouchPad models
only)
Function like the left and right buttons
on an external mouse.
Used with the TouchPad, the left
TouchPad button drags and highlights.

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Top Components
Top Components
Component Function
1Display switch Turns off the computer display if the
computer is closed while on.
2uspend button* Initiates and exits uspend.** When
pressed with the Fn key, initiates
Hibernation.
3Hard drive light On: The primary hard drive is being
accessed.
4MultiBay drive light On: A drive in the MultiBay or the external
diskette drive bay is being accessed.
5Num lock light On: Num lock is on and the embedded
numeric keypad is enabled.
6Caps lock light On: Caps lock is on.
7croll lock light On: croll lock is on.
8Armada Information
Page Easy Access
Button***
Direct link to Compaq Armada mobile
user information for quick answers to
your computer questions.
9MyArmada
Easy Access Button***
Opens a Web page you can personalize
and use as your Internet starting point.
:earch
Easy Access Button***
Opens the AltaVista search engine
website.
;Email
Easy Access Button***
Provides one-touch access to your
default email application.
Continued

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Top Components Continued
Component Function
<Power switch Turns the computer on or off or exits
uspend.**
=Windows application key Displays a shortcut menu for item
beneath the pointer.
>Internal speakers Produce stereo sound.
?Microsoft logo key Displays Windows tart menu.
*In Windows 98 the term sleep button replaces the term suspend
button.
**In Windows 98 and Windows 2000 Professional the term Standby
replaces the term Suspend.
***These programmable buttons function as described only after you
have set up Internet service with an Internet ervice Provider (I P).
Left Side Components
Left Side Components
Component Description
1Composite
video-out jack
Connects any video device such as a television,
VCR, camcorder, overhead projector, or video
capture card that supports video-in through a
composite video connector.
2Airflow vents (2) Allows airflow needed to cool computer
components. Do not block airflow vents.
3ecurity cable slot Attaches an optional security cable to the
computer.

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Right Side Components
Right Side Components
Component Description
1PC Card eject buttons
(2)
Top button: Ejects a PC Card from the
top PC Card slot.
Bottom button: Ejects a PC Card from the
bottom PC Card slot.
2Airflow vent Allows airflow needed to cool computer
components. Do not block airflow.
3PC Card slots (2) upport 32-bit (CardBus) and 16-bit
PC Cards.
4Acoustic vent Allows airflow needed to cool sound
components. Do not block airflow.
5MultiBay upports MultiBay devices.
6RJ-11 jack (internal
modem models only)
Connects the modem cable or a standard
telephone cable to the computer.
NOTE: A modem cable is included with
internal modem models.
7RJ-45 jack (network
models only)
Connects the network cable.
NOTE: A network cable is included with
network models.

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Front Components
Front Components
Component Description
1Hard drive bay Holds the primary hard drive.
2tereo speaker/
headphone jack
Connects external speakers,
headphones, headset, or television
audio.
3Microphone jack Connects a single sound channel
microphone.
4Power/suspend light On: Power is turned on.
Off: Power is turned off.
Blinking: Computer is in uspend.*
5Battery light On: A battery pack is charging.
Blinking: A battery pack that is the only
available power source has reached a
low-battery condition.
*In Windows 98 and Windows 2000 Professional the term Standby
replaces the term Suspend.

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Rear Panel Components
Rear Panel Components
Component Description
1Infrared port Links another IrDA-compliant device for wireless
communication.
2erial connector Connects a serial device.
3External monitor
connector
Connects an external monitor or overhead
projector.
4Docking connector Connects the computer to a docking base.
5Parallel connector Connects the external diskette drive assembly
or another parallel device.
6Power connector Connects the AC Adapter or an optional Aircraft
Power Adapter or Automobile Power
Adapter/Charger to the computer.
7U B port Connects a Universal erial Bus (U B) device
or hub.
8Keyboard/mouse
connector
Connects an external keyboard or a
P /2-compatible external mouse.
NOTE: To connect a keyboard and a mouse
simultaneously, use an optional Y-adapter.

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Bottom Components
Bottom Components
Component Description
1Battery bay Holds the primary battery.
2Modem slot cover Covers the modem compartment.
3Modem agency
approvals label
(internal modem
models only)
Lists the countries in which the modem has
been approved for use. You may need this
information to use the modem while
traveling.
4MultiBay notch Helps you remove a drive or battery pack
from the MultiBay.
5MultiBay release
latch
Releases a removable drive or battery pack
from the MultiBay.
6erial number label Identifies the computer; needed when you
call Compaq customer support.
7Fan Provides airflow to cool internal components.
8Certificate of
Authenticity label
Contains your Product Key number, which
you may need to set up, update, or
troubleshoot your operating system.

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Additional Standard Components
The components included with the computer vary by geographic
region and the computer hardware configuration ordered.
The following illustration and table identify the standard
components included with most computer models.
NOTE: Some components, such as the hard drive and the primary
battery pack, ship inside computer bays identified in previous
sections and are not included in this illustration.

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Additional Standard Components
Component Function
1Weight saver Can replace a MultiBay device to protect
the MultiBay and reduce computer weight.
2 Power cord Connects the AC Adapter to an AC
electrical outlet.
3AC Adapter Converts AC power to DC power.
43-to-2-prong plug
adapter (Japan only)
Adapts the power cord to a 2-prong
electrical outlet.
5Compaq Portable
Product Reference
Library CD-ROM
Contains:
■ Reference Guide.
■ Modem Commands.
■ Safety & Comfort Guide.
■ afety and regulatory information.
6QuickRestore package Contains the software preinstalled on the
computer.
7Modem cable (internal
modem models only)*
Connects the modem to an RJ-11
telephone jack or to a country-specific
adapter.
8Country-specific modem
adapter (included with
internal modem models
by region as required)
Adapts the modem cable to a nonRJ-11
telephone jack.
9Network cable (network
models only)*
Connects the computer to an Ethernet
network jack.
:Bag containing spare
pointing-stick cap
(pointing-stick models
only)
To replace a worn pointing-stick cap:
1. Turn off the computer.
2. Gently pull off the used rubber
pointing-stick cap, then push the
replacement cap into place.
;External diskette drive
bay
upports only a diskette drive (not an
Imation uperDisk L -120 drive).
<Diskette drive Can be used in the external diskette drive
bay or the MultiBay.
=External diskette drive
cable
Connects the external diskette drive bay to
the computer.
*The modem cable has a 6-pin RJ-11 connector at each end. The
network cable has an 8-pin RJ-45 connector at each end.

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chapter 3
FINDING INFORMATION, UPDATES,
AND HELP
Using the Compaq Portable Product Reference
Library CD-ROM
The Compaq Portable Product Reference Library CD-ROM and
instructions for using the CD-ROM are included with the
computer. The CD-ROM contains:
■ The Reference Guide, a comprehensive guide for using the
computer. The guide includes information about power
management, battery packs, modems, keyboard features,
MultiBay devices, and more.
■ Modem Commands, which lists and describes AT commands,
Status registers, and result codes.
■ Safety and regulatory information that supplements the safety
and regulatory information in the Reference Guide.
■ The Safety & Comfort Guide, which includes ergonomic and
safety information about setting up your work area.

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Updating Your System
IMPORTANT: Compaq recommends that you install all software
updates as they become available. However, if your system is
connected to a network, you may need to confer with your
Information Services department before updating system ROM.
Obtaining Update Information and Software
Checking the Compaq Website
You can obtain the latest available update information and
software from the Compaq website at http://www.compaq.com.
To ensure optimal computer performance, check the Compaq
website frequently for product news and software updates.
Registering with Info Messenger
You can set up a customized search of the Compaq website for
new information about the software and hardware in your system
by registering with Info Messenger.
■ To access Info Messenger—Go to http://www.compaq.com,
then select Info Messenger.
■ Once you have registered, you can
❏ Run your customized search whenever you prefer from the
Info Messenger page.
❏ Set Info Messenger to email you the information as it
becomes available.
Subscribing to the Compaq Support Software CD
You can subscribe to the Compaq Support Software CD that
contains detailed software support information and the software
and installation instructions for the latest device drivers, system
ROMs, and utilities.
To obtain ordering information—Contact your Compaq
authorized dealer, reseller, or service provider or go to the
Compaq website at http://www.compaq.com.