Compaq Evo Notebook N800c User manual

Thank you for purchasing this Factory Service
Manual CD/DVD from servicemanuals4u.com.
Please check out our eBay auctions for more great
deals on Factory Service Manuals:
servicemanuals4u

b
Maintenance and Service Guide
Compaq Evo Notebook N800c Series
Compaq Evo Notebook N800v Series
Compaq Evo Notebook N800w Series
Compaq Presario 2800 Series Mobile PC
Document Part Number: 268135-004
April 2003
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.

© 2003 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel
Corporation in the U.S. and/or other countries.
HP shall not be liable for technical or editorial errors or omissions contained
herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material. The information in this
document is provided “as is” without warranty of any kind, and is subject to
change without notice. The warranties for HP products are set forth in the
express limited warranty statements accompanying such products. Nothing
herein should be construed as constituting an additional warranty.
Maintenance and Service Guide
Fourth Edition April 2003
First Edition April 2002
Document Part Number: 268135-004

Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–48
1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 1–50
1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–51
1.5 Notebook External Components . . . . . . . . . . . . . . 1–52
1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–62
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1
Selecting from the File Menu . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . 2–5
2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing
Configuration Information . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook System Major Components . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics/Hardware Kit
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 3–18
3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

iv Maintenance and Service Guide
Contents
4 Removal and Replacement Preliminaries
4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2
5.3 Preparing the Notebook for Disassembly . . . . . . . . 5–4
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9
5.6 Mini PCI Communications Board . . . . . . . . . . . . . 5–12
5.7 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.8 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.10 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.11 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

Contents
Maintenance and Service Guide v
5.12 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–31
5.13 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5–33
5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.15 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38
5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40
5.17 Disk Cell Real Time Clock (RTC) Battery . . . . . . 5–42
5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44
5.19 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
C Screw Listing
Index

Maintenance and Service Guide 1–1
1
Product Description
The Compaq Presario 2800 and Evo Notebook N800 Series of
Personal notebooks offer advanced modularity, Intel Mobile
Pentium 4 processors with SpeedStep technology with 64-bit
architecture, industry-leading Accelerated Graphics Port (AGP)
implementation, and extensive multimedia support.
Figure 1-1. Compaq Presario 2800 and Evo Notebook N800

1–2 Maintenance and Service Guide
Product Description
1.1 Models
Notebook models are shown in Tables 1-1 through 1-4.
Table 1-1
Compaq Evo Notebook N800c, Evo Notebook N800v,
Evo Notebook 800w, and Presario 2800 Model Naming Conventions
Key
N800w P 220 U5 50 W C 51 O XXXXXX-XXX
123456789 10
Key Description Options
1 Brand/Series
designator
N = Evo Notebook
P = Presario
800 = 800 Series
2800 = 2800 Series
2 Processor type P = Intel Pentium 4
3 Processor speed 220 = 2.2 GHz
200 = 2.0 GHz
190 = 1.9 GHz
180 = 1.8 GHz
170 = 1.7 GHz
160 = 1.6 GHz
150 = 1.5 GHz
140 = 1.4 GHz
4Displaytype/
size/resolution
U = UXGA (1600 × 1200)
P = SXGA+ (1400 × 1050)
X = XGA (1024 × 768)
5 = 15.x-inch
4 = 14.x-inch
5 Hard drive size 50 = 50 GB
40 = 40 GB
30 = 30 GB
20 = 20 GB
6 Optical drive
designator
D = CD-ROM drive
R = CD-RW drive
V = DVD-ROM drive
W = DVD-RW drive
Z = DVD/CD-RW drive
7 Integrated
communication
M = modem
0 = none
C = modem/NIC
combination card
8 RAM 51 = 512 MB
38 = 384 MB
25 = 256 MB
12 = 128 MB
9 Operating system 2 = Windows 2000 O = Windows XP Pro
E = Windows XP Home
10 SKU#

Product Description
Maintenance and Service Guide 1–3
Table 1-2
Compaq Evo Notebook N800c Models
The following Compaq Evo Notebook N800c models use config. code KLMZ
and feature:
■Dual pointing device (TouchPad and pointing stick)
■8-cell, 4.0 Ah lithium ion (Li ion) battery pack
■32 MB discrete video memory
■3-year warranty on parts, labor, and on-site, next business day response
N800c P 220 P5 40 Z C 25 2
Belgium
Czech Republic
Denmark
European
International
France
Germany
Greece/Poland
Hungary
Israel
Italy
470053-708
470053-709
470053-711
470053-712
470053-713
470053-714
470053-716
470053-717
470053-718
470053-719
The Netherlands
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470053-720
470053-721
470053-722
470053-723
470053-707
470053-724
470053-725
470053-726
470053-727
470053-728
470053-729
N800c P 220 P5 40 Z C 25 O
Belgium
Czech Republic
Denmark
European
International
France
Germany
Greece/Poland
Hungary
Israel
Italy
470052-869
470052-870
470052-875
470052-877
470052-878
470052-879
470052-880
470052-881
470052-882
470052-883
The Netherlands
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470052-884
470052-885
470052-886
470052-887
470052-837
470052-888
470052-889
470052-890
470052-891
470052-892
470052-893

1–4 Maintenance and Service Guide
Product Description
N800c P 180 P5 30 V C 25 2
Belgium
Czech Republic
Denmark
European
International
France
Germany
Greece/Poland
Hungary
Israel
Italy
470052-816
470052-817
470052-818
470052-819
470052-820
470052-821
470052-822
470052-823
470052-824
470052-825
The Netherlands
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470052-826
470052-827
470052-828
470052-829
470052-815
470052-830
470052-832
470052-833
470052-834
470052-835
470052-836
N800c P 180 P5 30 V C 25 O
Belgium
Czech Republic
Denmark
European
International
France
Germany
Greece/Poland
Hungary
Israel
Italy
470052-755
470052-756
470052-757
470052-758
470052-759
470052-760
470052-761
470052-762
470052-763
470052-764
The Netherlands
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470052-765
470052-766
470052-767
470052-768
470052-754
470052-769
470052-770
470052-771
470052-772
470052-773
470052-774
Table 1-2
Compaq Evo Notebook N800c Models
(Continued)

Product Description
Maintenance and Service Guide 1–5
N800c P 180 X5 20 D C 25 2
Belgium
Czech Republic
Denmark
European
International
France
Germany
Greece/Poland
Hungary
Israel
Italy
470052-734
470052-735
470052-736
470052-737
470052-738
470052-739
470052-740
470052-741
470052-742
470052-743
The Netherlands
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470052-744
470052-745
470052-746
470052-747
470052-733
470052-748
470052-749
470052-750
470052-751
470052-752
470052-753
N800c P 180 X5 20 D C 20 O
Belgium
Czech Republic
Denmark
European
International
France
Germany
Greece/Poland
Hungary
Israel
Italy
470052-711
470052-712
470052-713
470052-716
470052-717
470052-718
470052-719
470052-720
470052-721
470052-722
The Netherlands
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470052-723
470052-724
470052-725
470052-726
470052-710
470052-727
470052-728
470052-729
470052-730
470052-731
470052-732
N800c P 170 P5 30 V C 25 2
United States 470041-454
N800c P 170 P5 30 V C 25 O
United States 470041-455
N800c P 170 P5 30 0 C 0 2
United States 470041-456
N800c P 170 P5 30 0 C 0 O
United States 470041-457
Table 1-2
Compaq Evo Notebook N800c Models
(Continued)

1–6 Maintenance and Service Guide
Product Description
The following Compaq Evo Notebook N800c models use config. code KLMZ
and feature:
■Dual pointing device (TouchPad and pointing stick)
■8-cell, 4.0 Ah Li ion battery pack
■32 MB discrete video memory
■3-year warranty on parts and labor, 2-year warranty on on-site,
next business day response
N800c P 200 P5 30 V C 25 2
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
European
International
France
French Canada
Germany
Greece/Poland
Hong Kong
Hungary
India
Israel
Italy
Japan
Korea
Latin America
470049-178
470049-174
470049-142
470049-172
470049-143
470049-144
470049-145
470049-146
470049-139
470049-147
470049-148
470049-182
470049-149
470049-179
470049-150
470049-151
470049-169
470049-183
470049-170
Latin America
(NAFTA)
The Netherlands
Norway
People’s
Republic
of China
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i w a n
Thailand
Tu r k ey
United Kingdom
United States
470049-171
470049-152
470049-154
470049-180
470049-155
470049-157
470049-141
470049-158
470049-159
470049-160
470049-162
470049-181
470049-177
470049-167
470049-168
470049-138
Table 1-2
Compaq Evo Notebook N800c Models
(Continued)

Product Description
Maintenance and Service Guide 1–7
N800c P 200 P5 30 V C 25 O
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
European
International
France
French Canada
Germany
Greece/Poland
Hong Kong
Hungary
India
Israel
Italy
Japan
Korea
Latin America
470049-123
470049-117
470049-080
470049-116
470049-081
470049-083
470049-084
470049-085
470049-078
470049-086
470049-087
470049-133
470049-088
470049-125
470049-089
470049-090
470049-109
470049-136
470049-113
Latin America
(NAFTA)
The Netherlands
Norway
People’s
Republic
of China
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i w a n
Thailand
Tu r k ey
United Kingdom
United States
470049-115
470049-094
470049-096
470049-129
470049-097
470049-098
470049-079
470049-099
470049-100
470049-101
470049-105
470049-132
470049-120
470049-107
470049-108
470049-077
Table 1-2
Compaq Evo Notebook N800c Models
(Continued)

1–8 Maintenance and Service Guide
Product Description
The following Compaq Evo Notebook N800c models use config. code KLMZ
and feature:
■Dual pointing device (TouchPad and pointing stick)
■8-cell, 4.0 Ah Li ion battery pack
■32 MB discrete video memory
■3-year warranty on parts and labor
N800c P 180 U5 50 W C 51 O
Belgium
Czech Republic
Denmark
European
International
France
Germany
Greece/Poland
Hungary
Israel
Italy
470035-393
470035-396
470035-399
470035-412
470035-416
470035-420
470035-424
470035-427
470035-430
470035-433
The Netherlands
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470035-436
470035-440
470035-449
470035-459
470035-373
470035-462
470035-465
470035-468
470035-471
470035-474
470035-477
N800c P 180 P5 50 W C 51 2
Asia Pacific
Australia
Brazil
French Canada
Hong Kong
Japan
Korea
Latin America
470035-264
470035-259
470035-253
470035-197
470035-280
470035-204
470035-284
470035-209
Latin America
(NAFTA)
People’s
Republic
of China
Ta i w a n
United States
470035-210
470035-271
470035-274
470035-190
Table 1-2
Compaq Evo Notebook N800c Models
(Continued)

Product Description
Maintenance and Service Guide 1–9
N800c P 180 P5 50 W C 51 O
Asia Pacific
Australia
Brazil
French Canada
Hong Kong
Japan
Korea
Latin America
470035-307
470035-305
470035-302
470035-293
470035-310
470035-295
470035-319
470035-297
Latin America
(NAFTA)
People’s
Republic
of China
Ta i w a n
United States
470035-299
470035-308
470035-309
470035-289
N800c P 170 P5 40 W C 25 2
Asia Pacific
Australia
Brazil
French Canada
Hong Kong
Japan
Korea
Latin America
470035-304
470035-301
470035-298
470035-282
470035-315
470035-287
470035-317
470035-290
Latin America
(NAFTA)
People’s
Republic
of China
Ta i w a n
United States
470035-294
470035-311
470035-313
470035-278
N800c P 170 P5 40 W C 25 O
Asia Pacific
Australia
Brazil
French Canada
Hong Kong
Japan
Korea
Latin America
470035-303
470035-300
470035-296
470035-281
470035-314
470035-285
470035-316
470035-288
Latin America
(NAFTA)
People’s
Republic
of China
Ta i w a n
United States
470035-292
470035-306
470035-312
470035-276
Table 1-2
Compaq Evo Notebook N800c Models
(Continued)

1–10 Maintenance and Service Guide
Product Description
N800c P 170 X5 30 V C 25 2
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
European
International
France
French Canada
Germany
Greece/Poland
Hong Kong
Hungary
Israel
Italy
Japan
Korea
Latin America
470035-260
470035-258
470035-228
470035-256
470035-229
470035-230
470035-231
470035-232
470035-226
470035-233
470035-234
470035-266
470035-235
470035-236
470035-237
470035-250
470035-268
470035-252
Latin America
(NAFTA)
The Netherlands
Norway
People’s
Republic
of China
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i w a n
Tu r k ey
United Kingdom
United States
470035-254
470035-238
470035-239
470035-262
470035-240
470035-241
470035-227
470035-243
470035-244
470035-245
470035-247
470035-265
470035-248
470035-249
470035-225
Table 1-2
Compaq Evo Notebook N800c Models
(Continued)

Product Description
Maintenance and Service Guide 1–11
N800c P 170 X5 30 V C 25 O
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
European
International
France
French Canada
Germany
Greece/Poland
Hong Kong
Hungary
Israel
Italy
Japan
Korea
Latin America
470035-033
470035-031
470035-008
470035-030
470035-009
470035-010
470035-011
470035-012
470035-006
470035-013
470035-014
470035-038
470035-015
470035-016
470035-017
470035-028
470035-040
470035-029
Latin America
(NAFTA)
The Netherlands
Norway
People’s
Republic
of China
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i w a n
Tu r k ey
United Kingdom
United States
470035-048
470035-018
470035-019
470035-035
470035-020
470035-021
470035-007
470035-022
470035-023
470035-024
470035-025
470035-036
470035-026
470035-027
470035-005
N800c P 160 X5 20 V C 25 2
Asia Pacific
Australia
Brazil
French Canada
Hong Kong
Japan
Korea
Latin America
470035-203
470035-201
470035-199
470035-192
470035-211
470035-193
470035-212
470035-194
Latin America
(NAFTA)
People’s
Republic
of China
Ta i w a n
United States
470035-196
470035-206
470035-208
470035-191
Table 1-2
Compaq Evo Notebook N800c Models
(Continued)

1–12 Maintenance and Service Guide
Product Description
N800c P 160 X5 20 V C 25 O
Asia Pacific
Australia
Brazil
French Canada
Hong Kong
Japan
Korea
Latin America
470035-220
470035-219
470035-218
470035-214
470035-223
470035-215
470035-224
470035-216
Latin America
(NAFTA)
People’s
Republic
of China
Ta i w a n
United States
470035-217
470035-221
470035-222
470035-213
N800c P 160 X5 20 D C 25 2
Belgium
Czech Republic
Denmark
European
International
France
Germany
Greece/Poland
Hungary
Israel
Italy
470035-375
470035-394
470035-397
470035-410
470035-413
470035-417
470035-422
470035-425
470035-428
470035-431
The Netherlands
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470035-434
470035-437
470035-447
470035-457
470035-369
470035-460
470035-463
470035-466
470035-469
470035-472
470035-475
N800c P 160 X5 20 D C 25 O
Belgium
Czech Republic
Denmark
European
International
France
Germany
Greece/Poland
Hungary
Israel
Italy
470035-377
470035-395
470035-398
470035-411
470035-415
470035-418
470035-423
470035-426
470035-429
470035-432
The Netherlands
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470035-435
470035-439
470035-448
470035-458
470035-370
470035-461
470035-464
470035-467
470035-470
470035-473
470035-476
Table 1-2
Compaq Evo Notebook N800c Models
(Continued)

Product Description
Maintenance and Service Guide 1–13
Table 1-3
Compaq Evo Notebook N800v Models
The following Compaq Evo Notebook N800v models use config. code KSQZ
and feature:
■TouchPad pointing device
■8-cell, 4.4 Ah Li ion battery pack
■64 MB of discrete video memory
■1-year warranty on parts and labor
N800v P 200 P5 40 W C 25 O
French Canada 470044-432 United States 470044-406
The following Compaq Evo Notebook N800v models use config. code KSQZ
and feature:
■TouchPad
■8-cell, 4.4 Ah Li ion battery pack
■32 MB of discrete video memory
■1-year warranty on parts and labor
N800v P 200 P5 40 W C 25 2
Belgium
Czech Republic
Denmark
European
International
France
Greece/Poland
Hungary
Israel
Italy
The Netherlands
470053-885
470053-886
470053-888
470053-889
470053-890
470053-892
470053-893
470053-894
470053-895
470053-896
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470053-898
470053-899
470053-901
470053-884
470053-902
470053-903
470053-904
470053-905
470053-906
470053-907

1–14 Maintenance and Service Guide
Product Description
N800v P 200 P5 40 W C 25 O
Belgium
Czech Republic
Denmark
European
International
France
Greece/Poland
Hungary
Israel
Italy
The Netherlands
470053-858
470053-859
470053-860
470053-861
470053-866
470053-867
470053-868
470053-869
470053-871
470053-873
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470056-874
470053-875
470053-876
470053-877
470053-857
470053-878
470053-879
470053-880
470053-881
470053-882
N800v P 180 P5 40 W C 25 2
Belgium
Czech Republic
Denmark
European
International
France
Greece/Poland
Hungary
Israel
Italy
The Netherlands
470053-770
470053-771
470053-772
470053-775
470053-776
470053-779
470053-780
470053-781
470053-786
470053-787
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470053-788
470053-789
470053-790
470053-769
470053-791
470053-795
470053-796
470053-797
470053-798
470053-800
Table 1-3
Compaq Evo Notebook N800v Models
(Continued)