Compaq Presario 3000 - Desktop PC Manual

b
Maintenance and Service Guide
Compaq 800 and Compaq Presario 3000
Series Mobile PC
Document Part Number: 307503-001
November 2002
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.
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© 2002 Compaq Information Technologies Group, L.P.
Compaq, the Compaq logo, and Presario are trademarks of Compaq Information
Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and
Windows are trademarks of Microsoft Corporation in the U.S. and/or other
countries. Intel, Pentium, and SpeedStep are trademarks of the Intel Corporation
in the U.S. and/or other countries. All other product names mentioned herein
may be trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is” without
warranty of any kind and is subject to change without notice. The warranties
for Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
Maintenance and Service Guide
First Edition November 2002
Document Part Number: 307503-001
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Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
1.5 Notebook External Components . . . . . . . . . . . . . . . . 1–8
1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–18
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1
Selecting Computer Setup or Compaq Diagnostics . 2–1
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5
2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing
Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook System Major Components . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics/Hardware Kit Components . . 3–8
3.4 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
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iv Maintenance and Service Guide
Contents
4 Removal and Replacement Preliminaries
4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–2
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . . 5–9
5.6 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.7 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13
5.8 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.9 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
5.10 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21
5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.13 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.14 1394 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–31
5.15 Modem Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.17 Real Time Clock (RTC) Battery . . . . . . . . . . . . . . 5–37
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Contents
Maintenance and Service Guide v
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
C Screw Listing
Index
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Maintenance and Service Guide 1–1
1
Product Description
The Compaq 800 and Presario 3000 Series Mobile PCs feature
Intel Mobile Pentium 4 processors, an industry-leading SiS
Accelerated Graphics Port (AGP) graphics processor, a 16-inch
SXGA display, a wide range of multimedia capabilities.
Figure 1-1. Compaq 800 and Presario 3000 Series Mobile PC
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1–2 Maintenance and Service Guide
Product Description
1.1 Models
Notebook models are shown in Tables 1-1 through 1-3.
Table 1-1
Compaq 800 and Presario 3000
Model Naming Conventions
Key
C800 P 240 X6 40 W C 51 E XXXXXX-XXX
123456789 10
Key Description Options
1 Brand/Series
designator
C800 = 800 Series P3000 = Presario
3000 Series
2 Processor type P = Intel Pentium 4
3 Processor speed 240 = 2.4 GHz
200 = 2.0 GHz
180 = 1.8 GHz
4Displaytype/
size/resolution
X = XGA (1024 × 768) 6 = 16.x in
3 = 13.x in
5 Hard drive size 40 = 40 GB 20 = 20 GB
6 Optical drive
designator
V = DVD-ROM drive D = CD-ROM drive
7 Integrated
communication
M = modem
0 = none
C = modem/NIC
combination card
8 RAM 51 = 512 MB
25 = 256 MB
12 = 128 MB
9 Operating system E = Microsoft Windows XP Home
10 SKU#
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Product Description
Maintenance and Service Guide 1–3
Table 1-2
Compaq 800 Models
All Compaq 800 models features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
The following Compaq 800 models use config. code LF56 and do not include a
battery pack.
C800 P 240 X6 30 W C 25 E
Asia Pacific 316503-371 Australia/New
Zealand
316503-011
The following Compaq 800 models use config. code LF55 and do not include a
battery pack.
C800 P 200 X3 20 D 12 25 E
Asia Pacific 317495-371 Australia/New
Zealand
317495-011
The following Compaq 800 models use config. code LF54 and do not include a
battery pack.
C800 P 180 X3 20 V C 25 E
Asia Pacific 309482-371 Australia/New
Zealand
309482-011
The following Compaq 800 models use config. code LF57 and do not include a
battery pack.
C800 P 180 X3 20 D C 12 E
Asia Pacific 310535-371 Australia/New
Zealand
310535-011
The following Compaq 800 models use config. code LF53 and do not include a
battery pack.
C800 P 180 X3 20 D C 12 E
Asia Pacific 307602-371 Australia/New
Zealand
307602-011
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1–4 Maintenance and Service Guide
Product Description
1.2 Features
■2.4-, 2.0-, or 1.8-GHz Intel Mobile Pentium 4 processor, with
256-KB integrated L2 cache, and 400-MHz frontside bus,
varying by notebook model
■512- or 256-MB high-performance Synchronous DRAM
(SDRAM), expandable to 1.0 GB
■Microsoft Windows XP Home
■16.0-inch SXGA (1024 × 768) or 13.3-inch XGA
(1024 × 768), TFT display with over 16.7 million colors,
varying by notebook model
■SiS 4X Accelerated Graphics Port (AGP) graphics processor
with 32 or 64 MB DDR shared video memory
Table 1-3
Compaq Presario 3000 Models
The Compaq Presario 3000 model uses config. code LF51 and features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
P3008 P 240 X6 40 W C 51 E
United States 315955-001
The Compaq Presario 3000 model uses config. code LF52 and features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
P3005 P 200 X6 40 W C 51 E
United States 307601-001
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Product Description
Maintenance and Service Guide 1–5
■Full-size Windows 98 keyboard with TouchPad pointing
device
■10/100 network interface card (NIC) and 56KB/s V.92
modem integrated on the system board
■AC Link audio
■12-cell Li ion battery pack
■Support for the following optical drives:
❏8X Max DVD-ROM drive
❏8X Max DVD-CD/RW combination drive
■Support for one Type I PC Card slot with support for both
32-bit CardBus and 16-bit PC Cards
■External 90 W AC adapter with 3-wire power cord
■40- or 20-GB high-capacity hard drive, varying by notebook
model
■Connectors for:
❏Stereo line out/headphone
❏Mono microphone
❏Infrared
❏Parallel devices
❏External monitor
❏RJ-45 network
❏Universal Serial Bus 2.0 (4)
❏TV out
❏RJ-11 modem
❏AC power
❏IEEE-1394 digital
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1–6 Maintenance and Service Guide
Product Description
1.3 Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also clear
CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real time clock (RTC) battery (refer to Section
5.16, “RTC Battery”).
3. Wait approximately five minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
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Product Description
Maintenance and Service Guide 1–7
1.4 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■Suspend
■Hibernation
■Setting customization by the user
■Hotkeys for setting level of performance
■Smart battery that provides an accurate battery power gauge
■Battery calibration
■Lid switch Suspend/resume
■Power/Suspend button
■Advanced Configuration and Power Management (ACP)
compliance
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1–8 Maintenance and Service Guide
Product Description
1.5 Notebook External Components
The external components on the front and right side of the
notebook are shown in Figure 1-2 and described in Table 1-4.
.
Figure 1-2. Front and Right Side Components
Table 1-4
Front and Right Side Components
Item Component Function
1 Display release latch Opens the notebook.
2 Power/Standby light On: Power is turned on.
Off: Power is turned off.
Blinking: Notebook is in Standby mode.
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Product Description
Maintenance and Service Guide 1–9
3 Battery light On: A battery pack is charging.
Blinking: A battery pack that is the only
available power source has reached a
low-battery condition.
4 Volume control buttons Adjust the volume of the stereo speakers.
5 Mono microphone jack Connects a mono microphone, disabling the
built-in microphone.
6 Stereo speaker/
headphone jack
Connects stereo speakers, headphones,
headset, or television audio.
7 Optical drive Accepts optical devices, such as a
CD-ROM, DVD-ROM, or CD-RW drive.
8 PC Card eject button Ejects a PC Card from the PC Card slot.
9 PC Card slot Supports a 32-bit (CardBus) or 16-bit PC
Card.
Table 1-4
Front and Right Side Components (Continued)
Item Component Function
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1–10 Maintenance and Service Guide
Product Description
The notebook rear panel and left side components are shown in
Figure 1-3 and described in Table 1-5.
Figure 1-3. Rear Panel and Left Side Components
Table 1-5
Rear Panel and Left Side Components
Item Component Function
1 Infrared port Provides wireless communication between
the notebook and other infrared-equipped
devices using an infrared beam.
2 Parallel connector Connects a parallel device.
3 External monitor
connector
Connects an external monitor or overhead
projector.
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Product Description
Maintenance and Service Guide 1–11
4 Network connection
lights (2)
Both lights off: The notebook is not
connected to a LAN.
Both lights on: The notebook is connected
to a LAN with a 100 MB/s link.
Green light on and yellow light off: The
notebook is connected to a LAN with a 10
MB/s link.
Green light flashing: Information is
transmitting through the LAN.
5 RJ-45 network jack Connects the network cable. A network
cable is not included with the notebook.
6 USB ports (4) Connect USB devices.
7 Composite TV
connector
Connects a television, VCR, camcorder, or
overhead projector.
8 RJ-11 modem jack Connects the modem cable to an internal
modem. A modem cable is included with
internal modem models.
9 DC power connector Connects any one of the following:
■AC adapter
■Optional automobile power
adapter/charger
■Optional aircraft power adapter
10 Security cable slot Attaches an optional security cable to the
notebook.
11 Hard drive bay Supports the removable primary hard drive.
The hard drive is secured to the notebook
by four screws.
12 1394 connector Connects IEEE 1394-compliant products,
such as digital camcorders, video editing
equipment, VCRs, cameras, and audio
players. A 1394 firewire cable is required for
use with this connector.
Table 1-5
Rear Panel and Left Side Components (Continued)
Item Component Function
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1–12 Maintenance and Service Guide
Product Description
The notebook keyboard components are shown in Figure 1-4 and
described in Table 1-6.
Figure 1-4. Keyboard Components
Table 1-6
Keyboard Components
Item Component Function
1F1 through F12
function keys
Perform preset functions.
2Num lock key On: Num lock is on and the embedded
numeric keypad is enabled.
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Product Description
Maintenance and Service Guide 1–13
3Fn key Used with hotkeys to perform preset hotkey
functions.
4 Application key Displays a menu when using a Microsoft
application. The menu is the same one that
is displayed by pressing the right mouse
button.
5 Windows logo keys Display the Windows Start menu.
6 Embedded numeric
keypad
Converts keys to numeric keypad.
7 Cursor control keys Move the cursor around the screen.
Table 1-6
Keyboard Components (Continued)
Item Component Function
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1–14 Maintenance and Service Guide
Product Description
The notebook top components are shown in Figure 1-5 and
described in Table 1-7.
Figure 1-5. Top Components
Table 1-7
Top Components
Item Component Function
1 Power button Turns on the notebook. Use the operating
system Shut Down command to turn off the
notebook.
2 Wireless LAN activity
light
Off: The internal wireless LAN is off or not
installed.
On: The internal wireless LAN is on and
connected to a network.
Flashing: The internal wireless LAN is on,
but is not connected to a network or
properly configured.
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Product Description
Maintenance and Service Guide 1–15
3 Power light On: Power is turned on.
Blinking: Notebook is in Standby. The power
light also blinks if a battery pack that is the
only available power source reaches a
low-battery condition.
4 Drive indicator light Turns on when the hard drive, CD-, or
DVD-ROM drive is accessed.
5 Num lock light On: Num lock is on and the embedded
numeric keypad is enabled.
6 Caps lock light On: Caps lock is on.
7 Display lid switch Turns off the notebook display if the
notebook is closed while on.
8 Stereo speakers Produce stereo sound.
9 TouchPad Moves the mouse cursor, selects, and
activates.
10 TouchPad buttons Function like the left and right mouse
buttons on an external mouse.
11 Battery light On: A battery pack is charging.
Blinking: A battery pack that is the only
available power source has reached a
low-battery condition.
12 Power/Standby light On: Power is turned on.
Off: Power is turned off.
Blinking: Notebook is in Standby.
Table 1-7
Top Components (Continued)
Item Component Function
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