Compaq Armada E500 Series Manual

Compaq Armada E500 and Armada V300
Series of Personal Computers
Maintenance and Service Guide
128679-2.p65 2/11/2000, 11:02 AM1

Notice
^2000 Compaq Computer Corporation.
COMPAQ, the Compaq logo, and ARMADA Registered in U. S. Patent and Trademark Office
Microsoft, Windows, Windows NT, are registered trademarks of Microsoft Corporation in the United States
and/or other countries. Intel and Pentium are registered trademarks of Intel Corporation in the United States
and other countries.
All other product names mentioned herein may be trademarks or registered trademarks of their respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions contained
herein. The information in this document is subject to change without notice and is
provided “as is” without warranty of any kind. The entire risk arising out of the
use of this information remains with the recipient. In no event shall Compaq be
liable for any direct, consequential, incidental, special, punitive, or other damages
whatsoever (including without limitation, damages for loss of business profits,
business interruption, or loss of business information), even if Compaq has been
advised of the possibility of such damages. The limited warranties for Compaq
products are exclusively set forth in the documentation accompanying such
products. Nothing herein should be construed as constituting a further or
additional warranty.
MAINTENANCE AND SERVICE GUIDE
Compaq Armada E500 and Armada V300 Series of Personal Computers
Third Edition March 2000
Second Edition February 2000
First Edition November 1999
Published in the U.S.A., U.K., Singapore, and Taiwan.
Documentation Part Number 128679-003
Spare Part Number 162812-001

Contents L
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CONTENTS
preface
USING THIS GUIDE
chapter 1
PRODUCT DESCRIPTION
1.1 Computer Features and Models ................................................1-1
Models.....................................................................................1-2
Features....................................................................................1-8
1.2 Intelligent Manageability........................................................1-10
Accessing the Web Agent .....................................................1-10
Asset Management ................................................................1-10
Fault Management.................................................................1-11
Fault Management Alerts......................................................1-12
Security Management............................................................1-12
Configuration Management...................................................1-13
Managing Power....................................................................1-13
Accessing Power Management .............................................1-13
Power Management Levels...................................................1-13
1.3 Computer External Components.............................................1-14
1.4 Design Overview.....................................................................1-26
chapter 2
TROUBLESHOOTING
2.1 Preliminary Steps ..................................................................... 2-2
2.2 Clearing Passwords...................................................................2-2
2.3 Power-On Self-Test (POST).....................................................2-4
2.4 POST Error Messages...............................................................2-4

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2.5 Compaq Utilities.......................................................................2-9
Selecting Computer Setup or Compaq Diagnostic
for Windows............................................................................2-9
Using Computer Setup..........................................................2-10
File Menu..............................................................................2-11
Security Menu....................................................................... 2-12
Advanced Menu....................................................................2-13
Using Compaq Diagnostics for Windows ............................2-14
Factory Default Settings .......................................................2-15
2.6 Troubleshooting Without Diagnostics....................................2-17
Before Replacing Parts..........................................................2-17
Obtaining Update Information with Info Messenger ........... 2-17
Checklist for Solving Problems............................................2-18
chapter 3
ILLUSTRATED PARTS CATALOG
3.1 Serial Number Location............................................................3-1
3.2 Computer System Major Components ..................................... 3-2
3.3 Miscellaneous Plastics Kit Components ..................................3-6
3.4 Mass Storage Devices............................................................... 3-7
3.5 Miscellaneous ...........................................................................3-8
chapter 4
REMOVAL AND REPLACEMENT PRELIMINARIES
4.1 Tools Required.......................................................................... 4-1
4.2 Service Considerations .............................................................4-2
Plastic Parts.............................................................................4-1
Cables and Connectors............................................................4-2
4.3 Preventing Damage to Removable Drives ...............................4-3
4.4 Preventing Electrostatic Damage..............................................4-3
4.5 Packaging and Transporting Precautions ................................. 4-4
4.6 Workstation Precautions...........................................................4-4
4.7 Grounding Equipment and Methods ........................................4-5

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chapter 5
REMOVAL AND REPLACEMENT PROCEDURES
5.1 Serial Number ...........................................................................5-1
5.2 Disassembly Reference Chart...................................................5-2
5.3 Preparing the Computer for Disassembly.................................5-3
5.4 Computer Feet...........................................................................5-4
5.5 Mini PCI Slot ............................................................................5-5
Removing the Mini PCI Slot Cover........................................5-5
Installing a Modem or Network Interface Card......................5-6
5.6 Keyboard...................................................................................5-7
Removing the Keyboard..........................................................5-8
5.7 Memory...................................................................................5-11
Removing a Memory Expansion Board................................5-12
Installing a Memory Expansion Board .................................5-13
5.8 Display.....................................................................................5-14
Removing the Display...........................................................5-14
5.9 Real Time Clock (RTC) Battery.............................................5-18
Removing the RTC Battery...................................................5-18
5.10 LED Board ............................................................................5-19
Removing the LED Board.....................................................5-19
5.11 Top Cover..............................................................................5-20
Removing the Top Cover......................................................5-20
5.12 Front Shield...........................................................................5-23
Removing the Front Shield ...................................................5-23
5.13 Diskette Drive (Armada V300 only).....................................5-25
Removing the Diskette Drive................................................5-25
5.14 System Board ........................................................................5-26
Removing the System Board.................................................5-26
5.15 Voltage Converter Board ......................................................5-29
Removing the Voltage Converter Board...............................5-29
5.16 Fan.........................................................................................5-31
Removing the Fan..................................................................5-31

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chapter 6
SPECIFICATIONS.......................................................................................6-1
appendix a
CONNECTOR PIN ASSIGNMENTS ................................................................ A-1
appendix b
POWER CORD SET REQUIREMENTS.............................................................B-1

Using This Guide EN
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preface
USING THIS GUIDE
This Maintenance and Service Guide is a troubleshooting reference that
can be used when servicing the Compaq Armada E500 and Armada
V300 Series of Personal Computers.
Compaq Computer Corporation reserves the right to make changes to the
Compaq Armada E500 and Armada V300 Series of Personal Computers
without notice.
Symbols
The following words and symbols mark special messages throughout
this guide:
!WARNING:Text set off in this manner indicates that failure to follow
directions in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow
directions in the caution could result in damage to e uipment or loss
of information.
IMPORTANT: Text set off in this manner presents clarifying information
or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or
interesting points of information.

NUsing This Guide
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Technician Notes
!WARNING:Only authorized technicians trained by Compa should
repair this e uipment. All troubleshooting and repair procedures are
detailed to allow only subassembly/module level repair. Because of
the complexity of the individual boards and subassemblies, no one
should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can
create a safety hazard. Any indication of component replacement or
printed wiring board modifications may void any warranty or
exchange allowances.
!WARNING:The computer is designed to be electrically grounded. To
ensure proper operation, plug the AC power cord into a properly
grounded electrical outlet only.
CAUTION:To properly ventilate the system, you must provide at
least 3 inches (7.62 cm) of clearance on the left and right sides of
the computer.
Serial Number
When requesting information or ordering spare parts, provide the
computer serial number. The serial number is on the bottom of the
computer.
ocating Additional Information
The following documentation provides information for the computer:
■ Compaq Armada E500 and Armada V300 Series of Personal
Computers documentation set
■ Compaq Armada E500 and Armada V300 Series of Personal
Computers Technical Reference Guide
■ Microsoft Operating System Manual
■ Compaq Service Training Guides
■ Compaq Service Advisories and Bulletins
■ Compaq QuickFind
■ Compaq Service Quick Reference Guide
■ Compaq Internet site at http://www.Compaq.com

Product Description 1-1
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chapter 1
PRODUCT DESCRIPTION
1.1 Computer Features and Models
The Compaq Armada E500 and Armada V300 Series of Personal
Computers offer advanced modularity, Intel Pentium II, III, and Intel
Celeron processors with 64-bit architecture, industry-leading
Accelerated Graphics Port (AGP) implementation, and extensive
multimedia support. The computers provide desktop functionality and
connectivity through the optional expansion base, convenience base, or
port replicator.
Figure 1-1. Compaq Armada E500 and Armada V300 Personal Computers

1-2 Product Description
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Models
The Armada E500 model naming conventions are shown in Table 1-1.
The computer model designation is composed of a group of characters
that define each model’s features.
Table 1-1
Compaq Armada E500
Model Naming Convention
Ke
A E 5 P3 650 T4X 18 V M 64 58 N S F
1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24
K
EY
D
ESCRIPTION
O
PTIONS
1 Brand designa or A = Armada
2 Segmen designa or E = Expansion
3 Series 5 = 500
4 Blank
5-6 Processor ype P3 = In el Pen ium III P2 = In el Pen ium II
7-9 Processor speed 650 = 650 MHz
600 = 600 MHz
500 = 500 MHz
450 = 450 MHz
400 = 400 MHz
366 = 366 MHz
10 Panel ype T = TFT
11 Panel size 4 = 14.x 3 = 13.x 2 = 12.x
12 Panel resolu ion X = XGA S = SVGA
13-14 Hard drive size
(in GB, 1-2 digi s)
18 = 18.0 GB
12 = 12.0 GB
6 = 6.0 GB
4 = 4.3 GB
15 Op ical drive D = 24X Max CD-ROM drive V = DVD-ROM drive
16 In egra ed
communica ion
M = Mini PCI V.90
modem
C = NIC/modem
combo
0 = none
17-19 RAM (in MB,
2-3 digi s)
64 = 64 MB
20-21 Opera ing sys em 98 = Windows 98
58 = Windows 95/98 dual
ins all*
N4 = Windows NT 4.0
N2 = Windows NT 4.0/Windows
2000 dual ins all
22 NAFTA N = NAFTA
23 Poin ing device S = Poin ing s ick P = TouchPad
24 Securi y
* End user mus make a one- ime selec ion be ween Windows 95 and Windows 98. If
end user desires rejec ed produc (s) af er selec ion is made, end user mus acquire
and pay for rejec ed produc (s) separa ely.