Compaq 2000 Series UPS User manual

2000 Series UPS
Operation and Reference Guide
Second Edition (October 1999)
Part Number 341252-002
Compaq Computer Corporation

Notice
The information in this publication is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR
USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ
COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR
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INFRINGEMENT.
This publication contains information protected by copyright. No part of this publication may be
photocopied or reproduced in any form without prior written consent from Compaq Computer
Corporation.
© 1999 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or nondisclosure agreement.
The software may be used or copied only in accordance with the terms of the agreement.
Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq,
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Neoserver is a trademark of Compaq Information Technologies Group.
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Pentium is a registered trademark and Xeon is a trademark of Intel Corporation.
Other product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Compaq 2000 Series UPS Operation and Reference Guide
Second Edition (October 1999)
Part Number 341252-002

Contents
About This Guide
Text Conventions.......................................................................................................vii
Symbols in Text....................................................................................................... viii
Symbols on Equipment............................................................................................ viii
Precautions..................................................................................................................ix
Getting Help ................................................................................................................x
Compaq Technical Support ..................................................................................x
Compaq Website..................................................................................................xi
Compaq Authorized Reseller...............................................................................xi
Chapter 1
Overview
Compaq 2000 Series UPS Models........................................................................... 1-2
Front Panels............................................................................................................. 1-3
Rear Panels.............................................................................................................. 1-4
Standard UPS Features ............................................................................................ 1-6
Communications Port....................................................................................... 1-7
Power Management Software........................................................................... 1-7
Hardware Option Cards.................................................................................... 1-8
Network Transient Protector........................................................................... 1-10
Warranties.............................................................................................................. 1-10
$25,000 Computer Load Protection Guarantee .............................................. 1-10
Pre-Failure Battery Warranty ......................................................................... 1-10
Chapter 2
Installation
Installation Requirements........................................................................................ 2-2
Item(s) not supplied with the UPS kit............................................................... 2-2
Item(s) supplied with the UPS kit..................................................................... 2-2

iv Compaq 2000 Series UPS Operation and Reference Guide
Installation
continued
Before Starting the UPS........................................................................................... 2-3
Connecting the External Battery Module.......................................................... 2-3
Connecting to the Communications Port..........................................................2-4
Connecting the Network Transient Protector....................................................2-5
Starting the UPS....................................................................................................... 2-6
Checking the Battery Recharge Date Label......................................................2-6
Connecting the UPS to Utility Power ...............................................................2-7
Connecting Devices to the UPS........................................................................2-7
Powering up the UPS........................................................................................ 2-8
Completing the Installation.................................................................................... 2-10
Placing the UPS in Operate mode...................................................................2-10
Chapter 3
Operation
Precautions............................................................................................................... 3-2
Modes of Operation .................................................................................................3-2
Front Panel Controls................................................................................................ 3-3
Front Panel Indicators..............................................................................................3-5
Front Panel LEDs in the Standby and Operate Modes......................................3-5
Overcurrent Protection.............................................................................................3-8
Placing the UPS in Operate Mode ........................................................................... 3-8
Returning to Standby Mode.....................................................................................3-9
Initiating a Self-test................................................................................................3-11
Audio Alarm .......................................................................................................... 3-12
Silencing an Audio Alarm ..............................................................................3-13
Chapter 4
Configuration
Placing the UPS in Configure Mode........................................................................ 4-2
Configuration Parameters and their LED Indicators................................................4-3
Changing Configuration Parameters........................................................................4-6
Optimizing Battery Life by Matching the Utility Voltage.......................................4-7
Chapter 5
Battery Maintenance
Precautions............................................................................................................... 5-2
Charging Batteries....................................................................................................5-3
When to Replace Batteries....................................................................................... 5-3
Pre-Failure Battery Warranty...................................................................................5-4
Obtaining a New Battery Module ............................................................................5-4

About This Guide v
Battery Maintenance
continued
Replacing an External Battery Module.................................................................... 5-5
Step 1: Preparing the UPS ................................................................................ 5-5
Step 2: Removing the External Battery Module............................................... 5-6
Step 3: Installing a New Battery Module.......................................................... 5-7
Step 4: Testing a New Battery Module............................................................. 5-8
Step 5: Disposing of Used Battery Modules..................................................... 5-8
Care and Storage of Batteries .................................................................................. 5-9
Chapter 6
Troubleshooting
Troubleshooting During Start.................................................................................. 6-2
Troubleshooting After Start..................................................................................... 6-3
Repairing the UPS ................................................................................................... 6-5
Appendix A
Regulatory Compliance Notices
Federal Communications Commission Notice ........................................................A-1
Class A Equipment...........................................................................................A-2
Class B Equipment ...........................................................................................A-2
Modifications....................................................................................................A-3
Cables...............................................................................................................A-3
Canadian Notice (Avis Canadien) ...........................................................................A-3
Class A Equipment...........................................................................................A-3
Class B Equipment ...........................................................................................A-4
European Union Notice ...........................................................................................A-4
Japanese Notice .......................................................................................................A-5
Taiwanese Notice.....................................................................................................A-5
Battery Replacement Notice....................................................................................A-5
Appendix B
Electrostatic Discharge
Grounding Methods.................................................................................................B-2

vi Compaq 2000 Series UPS Operation and Reference Guide
Appendix C
Specifications
Physical Specifications ............................................................................................C-2
Input Specifications..................................................................................................C-3
Output Specifications...............................................................................................C-4
Output Specifications...............................................................................................C-5
Overcurrent Protection.............................................................................................C-6
Battery Specifications..............................................................................................C-7
Battery Runtime.......................................................................................................C-8
Environmental Specifications ..................................................................................C-9
Index

About This Guide
This guide is designed to be used as step-by-step instructions for installation
and as a reference for operation, troubleshooting, and future upgrades.
Text Conventions
This document uses the following conventions to distinguish elements of text:
Keys Keys appear in boldface. A plus sign (+) between
two keys indicates that they should be pressed
simultaneously.
USER INPUT User input appears in a different typeface and in
uppercase.
FILENAMES File names appear in uppercase italics.
Menu Options,
Command Names,
Dialog Box Names
These elements appear in initial capital letters.
COMMANDS,
DIRECTORY NAMES,
and DRIVE NAMES
These elements appear in uppercase.
Type When you are instructed to type information, type
the information without pressing the Enter key.
Enter When you are instructed to enter information, type
the information and then press the Enter key.

viii Compaq 2000 Series UPS Operation and Reference Guide
Symbols in Text
These symbols may be found in the text of this guide. They have the following
meanings.
WARNING: Text set off in this manner indicates that failure to follow directions
in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points
of information.
Symbols on Equipment
These icons may be located on equipment in areas where hazardous conditions
may exist.
Any surface or area of the equipment marked with these symbols
indicates the presence of electrical shock hazards. Enclosed area
contains no operator serviceable parts.
WARNING: To reduce the risk of injury from electrical shock hazards,
do not open this enclosure.
79 to 97 lb
36 to 44 kg
Any product or assembly marked with these symbols indicates that the
component exceeds the recommended weight for one individual to
handle safely.
WARNING: To reduce the risk of personal injury or damage to the
equipment, observe local occupational health and safety requirements
and guidelines for manual material handling.

About This Guide ix
Any RJ-45 receptacle marked with these symbols indicates a Network
Interface Connection.
WARNING: To reduce the risk of electrical shock, fire, or damage to
the equipment, do not plug telephone or telecommunications
connectors into this receptacle.
Any surface or area of the equipment marked with these symbols
indicates the presence of a hot surface or hot component. If this
surface is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow
the surface to cool before touching.
Precautions
WARNING: There is a risk of electric shock from high earth conductor leakage
current when connecting multiple pieces of Information Technology Equipment
to Compaq 2000 Series Uninterruptible Power Systems (UPS):
The summation of the input power for multiple pieces of Information Technology
Equipment through the use of a UPS can result in high earth conductor leakage
current. For UPS products that have detachable AC power cords, the total
combined earth conductor leakage current should not exceed 3.5 mA.
WARNING: There is a risk of personal injury from the hazardous energy levels
associated with UPS batteries. The maintenance and replacement of batteries
must be carried out by qualified service personnel.

x Compaq 2000 Series UPS Operation and Reference Guide
WARNING: The 2000 Series UPS models weigh between 79 and 97 lb
(36 to 44 kg) when fully assembled.
T2000 and T2000j:
UPS 32 lb (15 kg) Battery 47 lb (21 kg)
T2400h and T2400h-NA:
UPS 34 lb (15 kg) Battery 63 lb (29 kg)
To reduce the risk of personal injury or damage to the equipment:
■Observe local occupational health and safety requirements and guidelines
for manual material handling.
■Obtain adequate assistance to lift and stabilize the chassis during
installation or removal.
■Remove the battery pack to reduce the overall weight of the product.
IMPORTANT: Please refer to the Important Safety Information (included with the
UPS kit) before installing this product.
Getting Help
If you have a problem and have exhausted the information in this guide, you
can get further information and other help in the following locations.
Compaq Technical Support
You are entitled to free hardware technical telephone support for your product
for as long as you own the product. A technical support specialist will help
you diagnose the problem or guide you to the next step in the warranty
process.
In North America, call the Compaq Technical Phone Support Center at
1-800-OK-COMPAQ1. This service is available 24 hours a day, 7 days a week.
Outside North America, call the nearest Compaq Technical Support Phone
Center. Telephone numbers for world wide Technical Support Centers are
listed on the Compaq website. You can access the Compaq website at:
http://www.compaq.com
Be sure to have the following information available before you call Compaq:
1For continuous quality improvement, calls may be recorded or monitored.

About This Guide xi
■Technical support registration number (if applicable)
■Product serial number(s)
■Product model name(s) and number(s)
■Applicable error messages
■Add-on boards or hardware
■Third-party hardware or software
■Operating system type and revision level
■Detailed, specific questions
Compaq Website
The Compaq website has information on this product as well as the latest
drivers and Flash ROM images. You can access the Compaq website at:
http://www.compaq.com
Compaq Authorized Reseller
For the name of your nearest Compaq authorized reseller:
■In the United States, call 1-800-345-1518.
■In Canada, call 1-800-263-5868.
■Elsewhere, access the Compaq website at:
http://www.compaq.com

Chapter 1
Overview
This chapter contains information on the following topics:
■Compaq 2000 Series Uninterruptible Power System (UPS) models
■2000 Series UPS front panels
■2000 Series UPS rear panels
■2000 Series UPS features
■Warranties

1-2 Compaq 2000 Series UPS Operation and Reference Guide
Compaq 2000 Series UPS Models
The 2000 Series includes the following UPS models:
Table 1-1
2000 Series UPS Models
UPS Model Part Number Comments
T2000 242688-005 Domestic; low voltage; Tower
T2000j 242688-295 Japanese; low voltage; Tower
T2400h 242688-006 International; high voltage; Tower
T2400h-NA 242688-007 Domestic; high voltage;Tower
Front Panels
The 2000 Series UPS models are all tower configuration, with companion
external battery modules.
1 2
4 3
Figure 1-1. Front panel configuration
1
UPS
2
Front panel LED display
3
External battery module
4
Button controls

Overview 1-3
Rear Panels
The 2000 Series UPS models feature the following rear panel configurations:
9
1 2 3
4
5
6
78
10
Figure 1-2. Rear panel of T2000 and T2000j
1
Communications port
6
Power cord with 5-20p plug
2
Battery connector
7
Load segment 2
3
Load segment 3
8
10A circuit breakers
4
Option slot
9
Load segment 1
5
Network Transient Protector
:
External battery module

1-4 Compaq 2000 Series UPS Operation and Reference Guide
1
0
A
M
P
1 2
3
4
5
6
789
10
Figure 1-3. Rear panel of T2400h
1
Communications port
6
Network Transient Protector
2
Battery connector
7
Load segment 3
3
IEC-320 power inlet
8
Load segment 2
4
10A circuit breaker
9
Load segment 1
5
Option slot
:
External battery module

Overview 1-5
1
0
A
M
P
1 2
3
4
5
6
789
10
Figure 1-4. Rear panel of T2400h-NA
1
Communications port
6
Network Transient Protector
2
Battery connector
7
Load segment 3
3
IEC-320 power inlet
8
Load segment 2
4
10A circuit breaker
9
Load segment 1
5
Option slot
:
External battery module
Standard UPS Features
The 2000 Series UPS models provide the following features:
■Communications port for data exchange with the host computer
■Power protection for loads up to 2000VA
■Load segment control
■Support for power management software
■Support for Compaq hardware option cards that extend the power
management capabilities of the UPS
■Network Transient Protector (for network surge protection)

1-6 Compaq 2000 Series UPS Operation and Reference Guide
Communications Port
The 2000 Series UPS models include a communications port that allows the
UPS to exchange data with the host computer. Power management software
(supplied by Compaq) gives users access to status reporting and power
management features.
CAUTION: Use only cables supplied by Compaq to connect the communications
port to the host computer. Use of standard RS-232 cables may cause equipment
damage.
Power Management Software
With each UPS, Compaq supplies a CD containing several power management
software applications, to address a variety of installations:
■Compaq Power Management Software is a comprehensive Microsoft
Windows-based power management application that is tightly integrated
with Compaq Insight Manager.
■LanSafe III provides UPS power management capabilities in a network
environment.
■FailSafe III provides UPS power management capabilities in a
standalone computer environment.
■Compaq OnliNet Centro provides UPS power management capabilities
in a multi-platform network environment (supplied only with the
Compaq SNMP-EN Internal Adapter).
Compaq Power Management Software
Compaq Power Management Software allows system administrators to
monitor, and to manage, the power being supplied to an entire network of
servers and workstations.
Software capabilities include:
■Monitoring utility power, and the power supplied by the UPS.
■Logging events, such as utility power blackouts and brownouts.
■Prioritizing protected devices.
■Powering up and powering down protected devices.
For example, if Compaq Power Management Software detects an extended
utility power blackout, it will initiate the prioritized shutdown sequence
specified by the system administrator.

Overview 1-7
This sequence might include:
■Saving work-in-progress throughout the network.
■Powering down non-critical devices, to extend the battery power
available to other devices.
■After saving the necessary information, completing the orderly device
shutdown.
For more information on using Compaq Power Management Software, refer to
the Compaq Power Products Software Reference Guide section of the Power
Products Documentation CD (included with the UPS kit).
Hardware Option Cards
The 2000 Series UPS models include an option slot that will accommodate one
of these hardware option cards:
■Compaq Multi-Server UPS Card (option kit part number 123508-B21)
■Compaq Scalable UPS Card (option kit part number 123509-B21)
■Compaq SNMP-EN Internal Adapter (option kit part number
347225-B21)
Compaq Multi-Server UPS Card
A standard UPS can communicate directly with a single host computer. A
Compaq 2000 Series UPS with the Multi-Server UPS Card installed has
expanded communication capability, and can exchange data with up to three
host computers.
Compaq Power Management Software enables a single UPS, with a
Multi-Server UPS Card, to protect up to three servers. By connecting servers
to separate load segments, the UPS can provide individual server control.
For example, if a network includes three servers (with one running Windows
NT, one running Unix, and one running NetWare), a Multi-Server UPS Card
can be used to establish direct communications between the UPS and all three
servers. Allocate a separate UPS load segment to supply power to a particular
server and to the devices associated with that server.

1-8 Compaq 2000 Series UPS Operation and Reference Guide
Compaq Scalable UPS Card
The Scalable UPS Card makes up to three UPS units appear as a single virtual
UPS to the host computer and, with Compaq Power Management Software,
allows scaling up the level of power protection available to the system.
For example, connecting three T2000 UPS units to a Scalable UPS Card
creates a virtual 6000VA UPS. Since the T2000 UPS each have three load
segments, the virtual UPS will have nine independently controlled load
segments.
However, no single load can be greater than the lowest rated UPS. For
instance, connecting three 1KVA UPS units with a Scalable UPS Card could
not support a single 1200VA load.
Compaq SNMP-EN Internal Adapter
In a network environment, the SNMP-EN Internal Adapter provides a user
interface, allowing communication between the UPS and the server (when the
SNMP-based power management software, Compaq OnliNet Centro, is
installed). For workstations or other peripheral equipment that cannot be
interrupted by a network management system, a UPS with the SNMP-EN
Internal Adapter option installed can also provide a power management
solution.
Using the SNMP-EN Internal Adapter SNMP communication interface,
system administrators can quickly ascertain if power-related problems exist
anywhere on the network. A Compaq UPS, connected by an SNMP-EN
Internal Adapter to power management software, can virtually eliminate costly
downtime due to power outages or surges, and decrease day-to-day network
management annoyances like spontaneous rebooting, lost files and corrupted
data—issues resulting from inconsistent power.
Compaq OnliNet Centro software is a versatile application that can schedule
network component shutdowns or, in case of a utility power outage, perform
graceful, sequential shutdown of network components.
Network Transient Protector
The 2000 Series UPS models include a Network Transient Protector that
provides protection for communications equipment (such as network devices,
a fax machine, or a modem) from surges.
CAUTION: To avoid damaging the equipment, do not connect the Network
Transient Protector to a digital PBX line. Connect either to an analog phone line
or to a network.

Overview 1-9
Warranties
$25,000 Computer Load Protection Guarantee
To back up the wide range of features offered with the UPS, Compaq provides
a three-year limited warranty. In addition, Compaq offers a $25,000 Computer
Load Protection Guarantee (provided by the original equipment manufacturer).
IMPORTANT: The warranty card supplied with the UPS must be filled in and returned to
qualify for the $25,000 Computer Load Protection Guarantee.
The $25,000 Computer Load Protection Guarantee only applies if:
■The UPS is plugged into a suitably grounded and wired outlet using no
extension cords, adapters, other ground wires, or other electrical
connections.
■The UPS installation complies with all applicable electrical and safety
codes specified by the National Electrical Code (NEC).
■The UPS is used under normal operating conditions. Users comply with
all instructions and labels.
■The UPS is not damaged by accident (other than a utility power
transient), misuse, or abuse.
Pre-Failure Battery Warranty
The Pre-Failure Battery Warranty, standard on all Compaq Uninterruptible
Power System (UPS) units, extends the advantage of a Compaq three-year
limited warranty by applying it to the battery before it actually fails.
Specifically, the Pre-Failure Battery Warranty ensures that when customers
receive notification from Compaq Power Management Software that the
battery may fail, the battery is replaced free of charge under the warranty.
Compaq maintains the highest standards in the industry, as evidenced by the
Compaq Pre-Failure Battery Warranty. The Pre-Failure Battery Warranty is
beneficial in at least two significant ways:
■Reduced total cost of ownership
■Reduced downtime