Compaq Pro UPS 500 User manual

Compaq Pro UPS 500
Uninterruptible Power System (UPS)
Operation and Reference Guide
First Edition (September 1999)
Part Number: 146 93-001
Compaq Computer Corporation

Notice
The information in this publication is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL O
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, O
USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS,” AND COMPAQ
COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY, AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINS
INFRINGEMENT
This publication contains information protected by copyright. No part of this publication may be
photocopied or reproduced in any form without prior written consent from Compaq Computer
Corporation.
© 1999 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or nondisclosure agreement.
The software may be used or copied only in accordance with the terms of the agreement.
Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq,
QVision, SmartStart, NetFlex, QuickFind, PaqFax and ProSignia are registered with the United State
Patent and Trademark Office.
Netelligent, Systempro/XL, SoftPaq, QuickBlank and QuickLock are trademarks and/or service marks
of Compaq Computer Corporation.
NeoServer is a trademark of Compaq Information Technologies Group.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Pentium is a registered trademark and Xeon is a trademark of Intel Corporation.
Other product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Compaq Pro UPS 500 Operation and Reference Guide
First Edition (September 1999)
Part Number: 146 93-001
i

Contents
About This Guide
Symbols in Text ........................................................................................................... v
Getting Help................................................................................................................ vi
Compaq Technical Support ................................................................................. vi
Compaq Website.................................................................................................. vi
Compaq Authorized Reseller............................................................................... vi
Chapter 1
Introduction
Compaq Pro UPS 500 Models .................................................................................. 1-2
Compaq Pro UPS 500 Features ................................................................................ 1-2
Communications Port ........................................................................................ 1-2
Compaq Power Manager Pro UPS Software..................................................... 1-3
Phone/Fax Surge Protector ................................................................................ 1-3
Warranties ................................................................................................................. 1-4
$25,000 Computer Load Protection Guarantee ................................................. 1-4
Pre-Failure Battery Warranty ............................................................................ 1-4
Chapter 2
Installation
Items Supplied with the UPS Kit.............................................................................. 2-2
Installation Guide............................................................................................... 2-2
Software............................................................................................................. 2-2
Battery................................................................................................................ 2-2
Power Cords and UPS/Computer Interface Cable............................................. 2-2
UPS Location Requirements..................................................................................... 2-3
Connecting the UPS Communications Port.............................................................. 2-4
Installing Compaq Power Manager Pro UPS Software............................................ 2-5
Connecting the UPS Phone/Fax Surge Protector...................................................... 2-5
Verifying a Safe UPS Load....................................................................................... 2-6
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Connecting Devices to the UPS.........................................................................2-6, 2-7
Connecting Devices to Battery- and Surge-Protected Receptacles................... 2-7
Connecting Devices to Surge-Protected Receptacle(s) ..................................... 2-7
Circuit Requirements ................................................................................................ 2-8
Connecting the UPS to Utility Power: 120V and 100V Models .......................2-8, 2-9
Connecting the UPS to Utility Power: 230V Model .......................................2-9, 2-10
Connecting the UPS to an AC Generator ............................................................... 2-10
Selecting the UPS Operating Mode........................................................................ 2-11
Chapter 3
Operation
Operation Precautions............................................................................................... 3-2
Front Panel Overview ............................................................................................... 3-2
Front Panel Controls (ON/STANDBY Button)........................................................ 3-3
"ON" Mode........................................................................................................ 3-3
"STANDBY" Mode........................................................................................... 3-4
UPS Operating Mode Recommendations.......................................................... 3-4
Start-On-Battery ("Cold-Start") Operation.................................................3-5, 3-6
Front Panel Controls (TEST/ALARM RESET Button) ........................................... 3-6
Initiating a UPS Self-Test...........................................................................3-6, 3-7
Silencing an Audio Alarm ..........................................................................3-7, 3-8
Front Panel Indicators and Audio Alarms .........................................................3-8, 3-9
LINE STATUS Indicator................................................................................... 3-8
ON BATTERY Indicator................................................................................... 3-8
BATTERY LOW/REPLACE Indicator ............................................................ 3-9
UPS LOAD Indicator ........................................................................................ 3-9
Rear Panel Overview .......................................................................................3-9, 3-10
Rear Panel Features ................................................................................................ 3-10
Battery- and Surge-Protected Receptacles ...................................................... 3-10
Phone/Fax Surge Protector .............................................................................. 3-11
DB9 Communications Port.............................................................................. 3-11
Surge-Protected Receptacles ........................................................................... 3-11
AC Power Input Receptacle (230V Model Only) ........................................... 3-11
Battery Replacement Door .............................................................................. 3-11
Chapter 4
Soft are
Software Overview ................................................................................................... 4-2
Software Functions ................................................................................................... 4-2
Displaying UPS Status....................................................................................... 4-2
UPS Control Functions...................................................................................... 4-3
Configuration Parameters ......................................................................................... 4-3
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Chapter 5
Battery Maintenance
Battery Precautions ................................................................................................... 5-2
Charging Batteries .................................................................................................... 5-2
When to Replace Batteries........................................................................................ 5-3
Pre-Failure Battery Warranty.................................................................................... 5-3
Obtaining New Batteries........................................................................................... 5-3
Care and Storage of Batteries ................................................................................... 5-4
Disposing of Used Batteries...................................................................................... 5-4
Chapter 6
Troubleshooting
Troubleshooting During Start ................................................................................... 6-2
Troubleshooting After Start ....................................................................... 6-3, 6-4, 6-5
Repairing the UPS..................................................................................................... 6-5
Appendix A
Regulatory Compliance Notices
Federal Communications Commission Notice ........................................................ A-1
Class B Equipment ...................................................................................A-1, A-2
Declaration of Conformity................................................................................ A-2
Modifications.................................................................................................... A-3
Cables ............................................................................................................... A-3
FCC Part 68 Notice........................................................................................... A-3
Canadian Notice (Avis Canadien) ........................................................................... A-3
Class B Equipment ........................................................................................... A-3
European Union Notice............................................................................................ A-4
Japanese Notice........................................................................................................ A-4
Taiwanese Notice..................................................................................................... A-5
Battery Replacement Notice .................................................................................... A-5
Appendix B
Specifications
Physical Specifications ............................................................................................ B-2
Input Specifications ................................................................................................. B-2
Output Specifications....................................................................................... B-3, B-4
Battery Specifications .............................................................................................. B-5
Environmental Specifications .................................................................................. B-5
Index
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v

About This Guide
This guide is designed to be used as step-by-step instructions for installation
and as a reference for operation, troubleshooting and future upgrades.
Symbols in Text
These symbols may be found in the text of this guide. They have the following
meanings.
WARNING: Text set off in this manner indicates that failure to follow directions
in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points
of information.
v

Getting Help
If you have a problem and have exhausted the information in this guide, you
can get further information and other help in the following locations.
Compaq Technical Support
In North America, call the Compaq Technical Phone Support Center at
1-800-OK-COMPAQ (1-800-652-6672)1. This service is available 24 hours a
day, 7 days a week.
Outside North America, call the nearest Compaq Technical Support Phone
Center. Telephone numbers for world wide Technical Support Centers are
listed on the Compaq website. Access the Compaq website at
http://www.compaq.com
Be sure to have the following information available before you call Compaq:
■Technical support registration number (if applicable).
■Product model number(s).
■Product model name(s) and number(s).
■Applicable error messages.
■Third-party hardware or software.
■Operating system type and revision level.
■Detailed, specific questions.
Compaq Website
The Compaq website has information on the Compaq Pro UPS 500. You can
access the Compaq website at http://www.compaq.com
Compaq Authorized Reseller
For the name of your nearest Compaq authorized reseller:
■In the United States, call 1-800-345-1518.
■In Canada, call 1-800-263-5868.
■Elsewhere, see the Compaq website for locations and telephone
numbers.
1For continuous quality improvement, calls may be recorded or monitored.
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Chapter 1
Introduction
This chapter provides information on the following topics:
■Compaq Pro UPS 500 Models.
■Compaq Pro UPS 500 Features.
■Warranties.
1-1

Compaq Pro UPS 500 Models
The Compaq Pro UPS 500 includes the following models:
Table 1-1
Compaq Pro UPS 500 Models
UPS Model Part Numbe Comments
500 136387-001 1 0V; North America
500 136387-191 100V; Japan
500 136387-00 30V; International
Compaq Pro UPS 500 Features
■500 VA of reliable battery backup supports critical loads, such as
computers and monitors.
■Special Surge-Protected Receptacle(s) safeguard non-critical equipment,
including laser printers, without devoting battery power for their
support.
■Automatic Voltage Regulation (Boost) supports connected equipment
through periods of low voltage (brownouts) without using battery
power.
■Intelligent communications port and Compaq Power Manager Pro UPS
software provide unattended shutdown and power condition monitoring.
■Surge-Protected RJ11 Phone/Fax connection (available on select
models) safeguards equipment on-line.
Communications Port
The Compaq Pro UPS 500 includes a communications port for data exchange
with a host computer. Compaq Power Manager Pro UPS software (supplied
with the UPS) enables the user to access status reporting and power manager
features.
1-
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Compaq Po er Manager Pro UPS
Soft are
Compaq supplies power management software with each UPS. Software
capabilities include:
■Monitoring utility power, as well as the power supplied by the UPS.
■Logging events.
■Setting up messaging and protective actions in response to events.
■Checking and resetting alarms.
■Managing orderly shutdown of operating systems when an extended
utility power failure occurs.
■Powering down battery-protected devices.
For example, if the software detects an extended utility power blackout, the
program initiates messaging across the system and starts an operating system
shutdown.
For more information on using the Compaq Power Manager Pro UPS
Software, see Chapter 4, “Software,” or refer to the Compaq Power Products
Software Reference Guide.
NOTE: Compaq Power Manager Pro UPS software is year 000 ready.
NOTE: Compaq NeoServers have UPS software pre-installed. NeoServer customers do
not install this software.
Phone/Fax Surge Protector
Select Compaq Pro UPS 500 models include a Phone/Fax Surge Protector t
protect communications equipment (such as a fax machine or a modem) from
transient spikes and surges present on telephone lines.
1-3