Compleo eBOX touch User manual

Compleo eBOX touch
Instructions for use
(Generation 3.5)

2 | Instructions for use Compleo eBOX touch
Differences between
generations 3.0 and 3.5
The new eBOX generation 3.5 builds on the benets of generation 3.0.
Nothing changes for you as a customer.
The new generation offers you the following additional functions:
• Grid control box integration enables control of the eBOX by the network operator
• LSA terminal replaced with RJ45 socket
As of: 03/2022
Document Center:
Certificates

Content
04 Safety information
06 Product overview
07 Clicking the Compleo eBOX into the Compleo eCLICK
10 Compleo eBOX system configuration
11 Charging process
12 Troubleshooting
14 Specifications
18 Notes
19 Imprint
This document might not contain the latest
changes to the product’s specications or
processes described herein.
Content | 3

Important
eBOX bases have
sharp edges. Do not
grasp the eBOX by
the bases.
Important
Keep equipment
pack away from small
children. There is a
risk that small parts
could be swallowed
by children, resulting
in death. Do not
install in the presence
of children.
Danger
Turn o circuit
before remounting or
replacing the eBOX.
Danger
Handling live
components
incorrectly may
cause grievous
injuries and death.
So heed at all
times the ve safety
rules under
DIN VDE 0105:
• Disconnect from all
power sources
• Lock against
reactivation
• Verify zero voltage
(all poles)
• Earth and short
circuit
• Cover or
partition-o
adjoining live parts
Important
Technically non-
functioning or
defective charging
infrastructure must
not be used. In
addition, do not
use any charging
infrastructure that
does not comply
with the intended
use or the conditions
specied by the
manufacturer or
which is not regularly
checked.
Important
Ensure that no
ammable or
combustible
materials are stored
at a distance of
less than 5 m
from the charging
infrastructure and
that no re is lit.
Important
When selecting the
installation location,
please ensure that the
eBOX is not exposed
to permanent sunlight.
Important
The contents of the
delivery must be
checked for
completeness and
intactness.
4 | Safety information
Safety information
Danger to life and limb
Warning of electrical voltage!
DANGER
Considerable risk of injury/
damage to property
IMPORTANT! There is a risk of
injury or damage to property!
IMPORTANT
Information on optimising
the application
Observing this information
can improve the product’s
application.
NOTE

About this document
These instructions for use contain information
on the proper use of eBOX touch (generation
3.5). The eBOX must be handled in accordance
with these instructions for use.
Before installing the eBOX, the installation of
an eCLICK is required, as the eCLICK serves
as a docking station. This pre-installation
must be carried out by a qualied electrician
and is described in detail in the installation
instructions enclosed with the eCLICK.
For complete installation, please refer to the
installation instructions mentioned above.
Please follow the steps in these instructions
for use exactly to ensure your personal safety
and the functionality of the eBOX. Do not
carry out any work on the eBOX that is not
described in these instructions for use. If in
doubt, consult an expert.
Furthermore, only use accessories specially
manufactured for the eBOX.
Intended purpose
The instructions for use refer to eBOX touch
and are valid for the use of eBOXes within
the EU and the United Kingdom. Please
check the country-specic safety standards.
Compleo eBOX: intended use
The device is intended for outdoor and indoor
use.
In public areas, the operator guarantees that
these instructions will be legible permanently.
The operation of the eBOX requires knowledge
of these instructions.
The device is intended exclusively for charging
electric vehicles with type-2 plugs according
to IEC 62196-2, with type-1 plug according to
SAE J1772-2009 (only possible with alternative
eBOX socket version) and charging current
control via pilot signal according to IEC
61851-1. For a device without attached
charging cable, at least a type-2 plug must
be used on the infrastructure side. Use for
supplying power to other devices is not
permitted.
Please note:
• Any use of adapters and converters as well
as charging cable extensions is prohibited.
• Two protection devices are installed outside
of eBOX and eCLICK; both protection
devices must be easily accessible.
Important
Ensure that all
components are dry
during installation.
Important
Check that the
warranty seal on
the back of the
eBOX is intact. Do
not operate the
product unless the
warranty seal is
undamaged.
Damaged warranty
seals void the
warranty.
Note
This is a CE-certied
product. All relevant
product standards and
rules and regulations
applicable to the
product are con-
rmed in the prod-
uct’s EC Declaration
of Conformity.
Note
eBOX smart is a
maintenance-free
product. It does not
contain any reparable
parts or components.
Do not carry out any
repair work. In case of
a permanent error,
replace the eBOX.
Important
It is recommended not to
install the eBOX in areas where
electromagnetic emissions from
large industrial facilities may
interfere with communication.
Safety information | 5

1
4
3
5
7
6
2
8
Included in delivery
1 eBOX touch with adhesive notes on use
1 set of instructions for use with attached PUK for Bluetooth
Compleo eBOX touch – product details
1 Shutter
2Socket/plug compartment
3Type plate
4Notes for use
5LED ring
6Touch display
7Authentication LED
8eCLICK (separate delivery)
Product overview
6 | Product overview

01
If an eSMARTMETER is installed,
make sure the ports are connected
to the supplied data cable. Connect
port 3a (eSMARTMETER) to port
3b (eCLICK) using the data cable.
Take the eBOX and identify the con-
necting points (blue here) on its rear
side.
02
Connect the black ribbon data cable
of the eBOX to port “5 Expansion
Terminal” at the bottom right of the
eCLICK.
03
Connect the white ribbon data
cable of the eBOX to port 1 on
the left side of the eCLICK.
Communication via LAN or SIM card
can only be ensured when the black
and white ribbon data cables are
connected.
1LAN 3 RJ45
(eBOX communication)
2a LAN 2 RJ45
(to Internet router)
2b LAN 2 LSA-Plus
(to Internet router)
3a eSMARTMETER output
(optional)
3b eSMARTMETER input
(optional)
4 Cable clip position
for S/FTP cable
5 RJ50 Terminal
(eBOX communication)
6 Grid control box connection
7 Shunt release connection
8LAN 1 RJ45 (deactivated)
90°
3a
3b
1
8
2b
45
7
6
2a
Clicking the Compleo eBOX into the Compleo eCLICK | 7
Clicking the Compleo eBOX
into the Compleo eCLICK
Before mounting the eBOX, make sure
there is no voltage across the eCLICK.

05
Now release the bracket and let it
lift automatically.
Please hold the eBOX in place with
one hand.
04
Please prepare the installation by
pulling down the locking bracket
completely and ensuring to hold it
rmly in this position. Now place
the eBOX carefully on the eCLICK
and push it rmly in the middle
with the other hand until it stops.
Be careful not to exert excessive
pressure on the circle LEDs.
Important
Make sure that
the at ribbon data
cables are not
trapped between
the eCLICK and
eBOX when mounting
the eBOX.
06
Please continue to hold the eBOX
in place with one hand.
Check the nal position of the
locking bracket, it must be fully
raised. The enlarged detail view
demonstrates the desired nal
position. The pin on the locking
bracket must be exactly level with
the triangle on the eBOX.
If the bracket has not reached the
desired nal position, please push
it further upwards to the desired
nal position.
8 | Clicking the Compleo eBOX into the Compleo eCLICK

07
Tighten the pre-installed grub
screw on the eCLICK using the
allen wrench to secure the locking
mechanism in place and to secure
the eBOX on the eCLICK against
unauthorised removal.
08
Now the eBOX is mounted on
the eCLICK. Power on the eCLICK
circuit.
Important
Make sure that the
eBOX clicks correctly
into the eCLICK. The
locking bracket must
be in the nal position.
The grub screw must
be fully screwed in.
Check eBOX for rm
attachment.
Note
The grub screw can
only be fully screwed
in when the locking
bracket is inserted
completely.
Clicking the Compleo eBOX into the Compleo eCLICK | 9

Compleo eBOX system configuration
Note
This product contains
antennas that emit
electromagnetic elds
that can interfere
with other electronic
devices such as mobile
phones and medical
devices when exposed
to prolonged periods
of time at intervals
less than 3.5 cm. If
prolonged exposure is
expected, a minimum
distance of 20 cm is
recommended to
avoid interference.
10 | Compleo eBOX system configuration
Configuration for private use
Technical commissioning and conguration must be
carried out entirely by an electrician. Have the PUK of your
eBOX at hand for this purpose.
You will nd the PUK on the back of these instructions for
use. Keep the PUK and the instructions for use in a safe
place and also pass them on to any subsequent owners of
the eBOX.
After technical commissioning by the electrician, you as the
user can congure, control and manage your eBOX via app.
You have the option of using the eCHARGE+ app or your
provider’s app:
Via eCHARGE+ app
Please download the eCHARGE+ app from the Apple or
Google Play Store. You can congure your eBOX in the menu
item “Charge at home”. Please follow the instructions in the
app.
Via third-party app
For details on how to use your provider’s app, please contact
your eBOX dealer.
Configuration for commercial use
Technical commissioning and conguration must be
carried out entirely by an electrician. Use the Compleo
eCONFIG app for the conguration for commercial use.
You have the option of connecting your eBOX to the
Compleo backend or a third-party backend of your choice:
Via Compleo backend
With your purchase of the eOPERATE software service, your
product’s system was automatically congured to your
specied e-mail address. Please use the eOPERATE portal
for any conguration and administration. You have received
the initial password by e-mail. If you no longer have it, you
can reset your password at eoperate-portal.com.
Via OCPP/third-party backend
Please contact your backend provider if you have any
questions about the system conguration.
Would you like to use eCHARGE+ or eCONFIG?
Download your app:

03
Shortly after successful
authentication, the LED ring will
begin to pulse blue and your
vehicle will charge. After 10 sec-
onds, the authentication LED turns
on again. To save power, the ring is
switched o after a few minutes
when you move away from the
eBOX.
01
Connect your electric vehicle to
the eBOX. To do this, plug the ca-
ble into the eBOX rst. When your
car is detected, a corresponding
message appears in the display.
Proper use of charging cables
No charging cables with adapters
of any kind may be used on the
eBOX. The use of extension cables
is also not permitted.
04
The charging process is nished*
when the LED ring lights up white
again. After you have unlocked the
vehicle or the charging process
has ended, remove the charging
cable, which disconnects the
eBOX from the vehicle.
* Optionally, the charging process
can also be terminated via dis-
play, by presenting the previously
used RFID card again or via app
(e.g. eCharge+ app).
02
Authenticate the charging process
via RFID card or app (e.g.
eCharge+ app). For the latter, you
need the charging point number,
which is located on the front of
the eBOX.
In addition, the eBOX can be
activated from the backend. When
authentication-free charging
has been set, charging starts
immediately.
Charging process
The charging process consists of connecting your vehicle to the eBOX, authenticating the charging process, charging your vehicle
and nally disconnecting your vehicle from the eBOX. Please make sure to carefully stow away any rmly connected cables after use
(steps 1 and 2 are interchangeable).
Charging process | 11

Troubleshooting
Troubleshooting
Most eBOX malfunctions occur due to incorrect
operation, which means they cannot be registered
by the device and thus cannot be displayed. This
includes the following situations, among others:
• No power source connected
• Charging cable connected incorrectly
If a malfunction continues to occur despite
following the instructions for use, we recommend
restarting the eBOX. To do this, disconnect
the eBOX from the power supply for a short
time by switching off the circuit breaker in the
sub-distribution and then reconnect the eBOX.
If necessary, also check the connection at the
vehicle.
Charging process malfunction
In rare cases, the charging process is disrupted or
slowed down by external influences. This can occur
for the following reasons:
• Overheating of the eBOX:
The eBOX automatically reduces the charging
power when a temperature limit is exceeded,
slowing down the charging process temporarily.
Therefore, avoid any direct sunlight on the eBOX.
• Charging issue at the vehicle:
Check the error display of your vehicle.
Authentication error
• Authentication LED remains on (LED ring flash-
es red briefly):
Authentication via app (e.g. eCharge+ app) was
unsuccessful. Please repeat the
authentication process via app.
• Authentication LED remains on (LED ring flash-
es red briefly):
RFID card not recognised or not configured.
Please hold the configured RFID card in front of
the authentication LED again or configure an
RFID card.
• When the display is used to authenticate,
it shows the corresponding details.
Note
An additional ventilation
option is not provided for
the eBOX.
12 | Troubleshooting

Critical error
A serious device fault has rendered the eBOX in-
operable, and it must be disconnected
immediately from the mains. If the error persists af-
ter restarting and cooling down the eBOX, please
consult a qualified electrician and initiate eBOX re-
placement if necessary.
Danger
Device error.
Warning of
electrical voltage.
Troubleshooting | 13

General specifications
Number of charging points 1
Cable length (in cable version) 6.5 m
Charging mode Mode 3 according to IEC 61851
Areas of application Indoor and outdoor
IP code of the housing IP55
Protection class (impact resistance) IK10 according to IEC 62262:2002
UV protection Outdoor areas (F1)
Housing material Copolymer
Storage temperature -30 °C to +80 °C
Weight 3.1 kg (without cable)/6.4 kg (with cable)
(each without eCLICK and without eSMARTMETER)
Packaging dimensions (W x D x H) 515 mm x 225 mm x 235 mm (without cable)/
695 mm x 370 mm x 235 mm (with cable)
Power consumption in standby mode 6 W
Certifications CE (tested and confirmed by certified body); UKCA
Foliation Custom film with customer logo available
Charging point number (EVSE ID) Lasered on shutter
14 | Specifications

Working conditions
Operating temperature -30 °C to +50 °C at full load output
Thermal overload protection: output power reduced at higher temperatures
Air humidity 5% to 95% as defined under IEC 61851-1 Ed.3/EN 61851-1 (2017)
Max. altitude above sea level Max. 2,000 m (air pressure: 860 hPa to 1,060 hPa)
Protection class Protection class I
Electrical input/power connection
Input power from eCLICK Three-phase current 400 V AC, 32 A (22 kW)/20 A (13.8 kW)/16 A (11 kW)
Alternating current 230 V AC, one-phase, 32 A (7.4 kW)/20 A (4.6 kW)/16 A (3.7 kW)
Charging power 3.7/4.6/7.4/11/13.8/22 kW (16A, 20A, 32A; one or three-phase)
Output power Three-phase current 400 V AC, 32 A (22 kW) or 16 A (11 kW)
Alternating (one-phase) current 230 V AC, 32 A (7.4 kW) or 16 A (3.7 kW)
Plug assembly
Without charging cable: Type-2 plug assembly as defined under DIN EN 62196-2
with automatic plug locking, shutter
With charging cable: Type-2 plug as defined under DIN EN 62196-2,
plug compartment on eBOX, shutter
Consumption measuring Electricity meter eSMARTMETER: optional for eCLICK, MID-compliant (Europe) and CE-certified
Protective equipment
DC fault current monitoring
(personal protection)
Integrated all-current sensitive current monitor (GFCI) for DC fault monitoring,
response value: DC 6mA
Welding detection (indication signal for
welded power contacts)
Connection via change-over contact (max. 230 V, 1 A),
use e.g. for shunt release for disconnection of main power path
Integrated overvoltage protection According to IEC 61851-21-2:2018 (ESD/surge/burst)
Specifications | 15

Communication
Vehicle communication Charging current controlled via PWM pilot signal in accordance with IEC 61851-1:2017
Direct communication Bluetooth Class 1 and 2 (power level)
Backend connectivity Via OCPP 1.6J to Compleo backend or third-party backends
(with connection via SIM card the provider is to be specified prior to order)
Backend communication
WLAN with 2.4 GHz IEEE 802.11 b/g/n with WPA2
(antenna gain, frequency-dependent, max. 4.6 dBi)
or LAN
or mobile radio via backend-specific and fixed SIM card, can be provided prior to production
(frequency and direction dependent, maximum 4.4 dBi antenna gain);
With use of private Compleo software services only via WLAN or LAN
Authentication
Authentication Free charging, smartphone app (eCharge+ app/third-party apps) via contract charging
or direct payment via epowerdirect.com
Plug & charge (ISO 15118) Ye s
RFID authentication
Yes, according to ISO 14443A, Type V (ISO/IEC 15693/Vicinity). Supported protocols:
MIFARE Classic 1K, MIFARE Classic 4K, MIFARE DESfire V1 4K, MIFARE DESfire V2 4K,
MIFARE DESfire V1 8K, MIFARE DESfire V2 8K, MIFARE Ultralight Standard,
MIFARE Ultralight C, MIFARE Ultralight NXP NTAG 216, MIFARE Plus SE 1K,
MIFARE Plus X 2K, LEGIC advant ATC 1024-MV, Legic advant ATC 4096,
J3A081 JCOP 2.4.1 Rev 3, ICODE SLIX, ICODE ISO, TAG-IT HFI plus 2048 and SLE 66 R 35
Touch screen For private customers: PIN for authentication
For business customers: intuitive user guidance for authentication via charging card/app
16 | Specifications

UI/UX
Display/interaction
5" touch screen,
LED indicator for authentication status,
LED ring for charging status
Notes for use Attached to the side of the eBOX as a graphic
External accessories
Personal protection
to be installed
in sub-distribution
Fault current protection switch type A (RCD type A):
32A connection: ABB F204A-40/0.03, type A, 4-pole (short-time delay, operating voltage: 230/400V AC)
16A connection: ABB F204A-25/0.03, type A, 4-pole (short-time delay, operating voltage: 230/400 V AC)
Short-circuit/overload protection to
be installed
in sub-distribution
Circuit breaker:
32A connection: ABB S203-NA K40A (rated switching capacity: 6,000 A)
16A connection: ABB S203-NA K20A (rated switching capacity: 6,000A)
Specifications | 17

The product eBOX touch must always be
used in conjunction with the eCLICK.
Electric vehicle charger characteristics according
to IEC 61851-1 Ed. 3:
1. The product must be connected to an AC
mains.
2. The product is connected permanently to
the mains.
3. The product is eCLICK-compatible.
It is available in the variants with a type-2
socket and with a type-2 plug with attached
cable.
4. The product is compatible with electric vehicles
charged with AC in mode 3.
5. The product can be installed and used in
protected indoor areas and unprotected
outdoor areas exposed to rain and direct
sunlight.
6. The product can be used in closed-off and
public areas.
7. The product can be installed on walls and in
compatible Pole products.
8. The product eBOX touch in conjunction with
the eCLICK or coverage is rated electrical
protection class I.
The open eCLICK is rated electrical protec-
tion class I.
Maintenance/repair
The eBOX is a maintenance-free product.
It does not contain any reparable parts or
components. Do not carry out any repair work.
In case of a permanent error, replace the eBOX.
Disposal
The eCLICK and the eBOX are are electrical
devices. These must be disposed of accordingly
in compliance with EU Directive WEEE II, the
ElektroG of 20 October 2015 in Germany, or
the VREG, SR 814.620, of 14 January 1998 in
Switzerland.
Cleaning
The eBOX may only be cleaned with water; the
use of lukewarm water is recommended.
Do not use any cleaning agents containing
solvents.
Disassembly
To disassemble the eBOX, you first have to
disconnect the power supply. First unscrew the
grub screw on the side and remove the eBOX
from the eCLICK by pulling down the locking
bracket, removing the charging unit and, if
necessary, the Ethernet cables which connect
the eBOX and the eCLICK.
Notes
Danger
The eCLICK must be disconnected
from the power supply before
disassembly.
Make sure that all components are
dry during disassembly.
18 | Notes

Copyright © 2022 Compleo Charging
Technologies GmbH. All rights reserved.
This document is intellectual property right-
and copyright-protected. No part hereof may
be edited, duplicated, or published in any
manner purposing other than the proper use
of the eBOX without express written permission
of Compleo Charging Technologies GmbH.
Compleo Charging Technologies GmbH
Oberste-Wilms-Straße 15a
D-44309 Dortmund
Germany
Head oce: Dortmund, Germany
Registered as a company at
Dortmund Local Court,
Handelsregister-Nr. HRB 30359
Imprint
Imprint | 19

Compleo Charging Technologies GmbH
Oberste-Wilms-Straße 15a
D-44309 Dortmund | Germany
[email protected]
compleo-cs.com
Technical changes and mistakes excepted. | 03/2022
UK sales partner
Compleo Charging Solutions UK Limited
6th Floor | 60 Gracechurch Street
London | EC3V 0HR | Great Britain