Compleo SOLO premiumline AV09 User manual

Operating instructions
Compleo SOLO premiumline
AV09/ AV10
Article number: A05Axxxxxx.xx
Issue: 2022-11
Revision: 04

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1About this manual...............................................................................................6
1.1 Scope of application...................................................................................................................................6
1.2 Further requirements ................................................................................................................................6
1.3 Manufacturer and contact address.........................................................................................................8
1.4 Conventions of presentation....................................................................................................................8
1.5 Abbreviations ...............................................................................................................................................9
2Safety................................................................................................................ 10
2.1 Warnings ..................................................................................................................................................... 10
2.1.1 Sectional warnings .............................................................................................................................. 10
2.2 Intended use .............................................................................................................................................. 10
2.3 Foreseeable misuse................................................................................................................................... 11
2.4 Safety instructions for the user............................................................................................................... 11
2.5 Personnel qualification ............................................................................................................................. 11
2.6 Dangers and residual risks........................................................................................................................12
2.6.1 Electrical voltage ..................................................................................................................................12
2.6.2 Incorrect handling................................................................................................................................12
3Product description ......................................................................................... 13
3.1 Design .......................................................................................................................................................... 13
3.2 Series label ................................................................................................................................................. 15
3.3 Technical specifications .......................................................................................................................... 16
4Transport, packaging and storage.................................................................... 19
4.1 Transport Inspection................................................................................................................................ 19
4.2 Storage conditions................................................................................................................................... 20
5Installation........................................................................................................ 21
5.1 Installation work .........................................................................................................................................21
5.2 Notes on mechanical installation............................................................................................................21
5.3 Notes on electrical installation...............................................................................................................23
5.4 Unpacking the charging system..............................................................................................................25
5.5 Location ......................................................................................................................................................26
5.6 Mounting on pillar with SMC base..........................................................................................................27
5.6.1 Installing the SMC base ......................................................................................................................28
5.6.2 Installing the pillar ...............................................................................................................................29
5.7 Installation on pillar with asphalt or concrete base mounting........................................................ 30
5.7.1 Inserting the ground anchorage....................................................................................................... 31
5.7.2 Installing the pillar ...............................................................................................................................33
5.8 Mounting the terminal box (single-sided pillar).................................................................................. 34

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5.9 Mounting the terminal box (double-sided pillar) ................................................................................35
5.10 Installation and connection ....................................................................................................................36
5.10.1 Wall mounting ......................................................................................................................................36
5.10.2 External supply line.............................................................................................................................38
5.10.3 Equipotential bonding conductor................................................................................................... 40
5.10.4 Data line ............................................................................................................................................... 40
5.10.5 Ripple control line............................................................................................................................... 41
5.10.6 Strain relief ........................................................................................................................................... 41
5.10.7 Mounting the bottom shell ................................................................................................................42
5.10.8 Connecting the internal supply line................................................................................................ 43
5.10.9 Connecting the equipotential bonding.......................................................................................... 44
5.10.10 Connecting the Ethernet cable ...............................................................................................45
5.10.11 Connecting the radio ripple control receiver .............................................................................. 46
5.10.12Inserting SIM card (optional) ............................................................................................................ 46
5.10.13Putting on the housing cover............................................................................................................47
5.10.14Attaching the optional safety lock ...................................................................................................48
5.10.15Safety sign.............................................................................................................................................48
6Commissioning .................................................................................................49
6.1 Testing the charging system .................................................................................................................. 50
6.2 System start-up........................................................................................................................................ 50
6.3 Configuration of the charging system with Compleo DUCTO ......................................................... 51
6.3.1 Creating a network connection........................................................................................................ 51
6.3.2 Calling up the configuration interface ............................................................................................53
6.3.3 Operator login......................................................................................................................................53
6.3.4 Changing parameters .........................................................................................................................54
6.3.5 Log in as electrician ............................................................................................................................56
6.4 DUCTO Guide............................................................................................................................................ 60
7Operation ......................................................................................................... 61
7.1 Charging process ......................................................................................................................................62
7.2 Charging the vehicle.................................................................................................................................63
7.2.1 Authorisation........................................................................................................................................63
7.2.2 Charging process with type 2 socket ....................................................................................63
7.2.3 Charging process with type 2 plug ........................................................................................ 64
7.3 Ending the charging process ..................................................................................................................65
7.3.1 Authorisation........................................................................................................................................65
7.3.2 Ending charging with type 2 socket .................................................................................................65
7.3.3 Ending charging with type 2 plug......................................................................................................66
7.4 Operating Signals and Displays...............................................................................................................67
7.4.1 Message display ...................................................................................................................................67

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7.4.2 Charging state display ........................................................................................................................74
7.4.3 Acoustic signals ...................................................................................................................................74
8Malfunctions ..................................................................................................... 75
8.1 Internal errors............................................................................................................................................75
8.2 Residual current circuit breaker (RCCB)..............................................................................................75
8.3 Circuit breaker (MCB)...............................................................................................................................75
9Error display and measures..............................................................................76
9.1 Error codes ................................................................................................................................................76
9.1.1 EVCommunicationError (A)...............................................................................................................76
9.1.2 GroundFailure (B) ................................................................................................................................ 77
9.1.3 HighTemperature (C).......................................................................................................................... 77
9.1.4 InternalError (D)................................................................................................................................... 77
9.1.5 OverVoltage (E) ....................................................................................................................................78
9.1.6 PowerMeterFailure (F) ........................................................................................................................78
9.1.7 PowerSwitchFailure (G) ......................................................................................................................78
9.1.8 ReaderFailure (H).................................................................................................................................79
9.1.9 UnderVoltage (I) ...................................................................................................................................79
9.1.10 WeakSignal (J) ......................................................................................................................................79
9.1.11 IsolationWarning (K) ........................................................................................................................... 80
9.1.12 IsolationError (L)................................................................................................................................. 80
9.1.13 Inoperative (O) .................................................................................................................................... 80
9.1.14 FuseError (P) ........................................................................................................................................ 81
9.1.15 TemperatureSensorMissing (Q) ........................................................................................................ 81
9.1.16 TemperatureSensorHighLimitViolation (R)..................................................................................... 81
9.1.17 TemperatureSensorLowLimitViolation (S)......................................................................................82
9.1.18 AutomaticRcdTestRunning (T) ..........................................................................................................82
9.1.19 AutomaticRcdTestFailed (U)..............................................................................................................82
9.1.20 RCSensorTestRunning (W).................................................................................................................83
9.1.21 DcPsuConnectionFailure (X) .............................................................................................................83
9.1.22 DclnsulationCodeWarning (Y) ...........................................................................................................83
9.1.23 DclnsulationCodeFault (Z) .................................................................................................................84
9.1.24 DclnsulationCodelnvalid (1)................................................................................................................84
9.1.25 DclnsulationTestFailureOnStart (2) ..................................................................................................84
9.1.26 DclnsulationTestFailureOnCharge (3) .............................................................................................85
9.1.27 samTransactionMemoryFull (4) ........................................................................................................85
9.1.28 samEVSEIDMemoryFull (5) .................................................................................................................85
9.1.29 samFirmwareCorrupted (6)...............................................................................................................86
9.1.30 samNoTouchControllerComm (7)....................................................................................................86
9.1.31 samNotInitialized (8)............................................................................................................................86
9.1.32 samInternalError (9)............................................................................................................................87

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9.1.33 UnlockPlugFailure (a) ..........................................................................................................................87
9.1.34 OutletCloseError (b) ...........................................................................................................................87
9.1.35 LPCCommunicationError (c).............................................................................................................88
9.1.36 CableError (d).......................................................................................................................................88
9.1.37 RCSensorTestError (e) .......................................................................................................................88
9.1.38 PowerMonitoringError (f)...................................................................................................................89
9.1.39 ADCError (g) .........................................................................................................................................89
9.1.40 ShortCircuitError (h)...........................................................................................................................89
9.1.41 LPCOverVoltageError (i) ................................................................................................................... 90
9.1.42 LPCHighTemperatureError (j).......................................................................................................... 90
9.1.43 LPCSelftestError (k) ........................................................................................................................... 90
10 Maintenance ..................................................................................................... 91
10.1 Maintenance plan......................................................................................................................................92
10.1.1 Automatic RCD test ............................................................................................................................92
10.2 Maintenance and repair...........................................................................................................................93
10.3 Cleaning ..................................................................................................................................................... 94
11 Decommissioning, dismantling and disposal....................................................95
11.1 Disposal.......................................................................................................................................................95
11.1.1 Disposal instructions ..........................................................................................................................96
12 Index .................................................................................................................97
13 Annexes ............................................................................................................99
13.1 Housing dimensions..................................................................................................................................99
13.2 Commissioning and test report for AC charging systems ..............................................................100
13.3 EU Declaration of Conformity ..............................................................................................................104

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1About this manual
This manual contains descriptions and important information for the safe and trouble-free use of the
charging system. The manual is part of the charging system and must be accessible at all times to all
persons working on and with the charging system. The manual must be kept in a clearly legible
condition.
The personnel must have carefully read and understood this manual before starting any work. The
basic prerequisite for safe working is the observance of all specified safety and warning instructions as
well as handling instructions in this manual.
In addition to the instructions in this manual, the local accident prevention regulations and the national
industrial safety regulations apply.
Illustrations are for basic understanding and may differ from the actual design of the charging system.
More information about the product: https//www.compleo-cs.com/service/installation-service.
1.1 Scope of application
This manual is valid for the following article numbers of the charging system Compleo SOLO
premiumline:
A05AExxxxx.xx
1.2 Further requirements
The operator must ensure that the charging system is properly installed and used as intended.
During installation and start-up, the national legal requirements and regulations for accident
prevention must be observed. In Germany these include the requirements according to DIN VDE 0100
and the accident prevention regulations according to DGUV V3.
Before the system is released, an appropriate test must be carried out to ensure all safety features and
the proper functionality of the charging system. In addition, the operator must ensure the operational
safety of the charging system by means of regular maintenance (see chapter 10.1 Maintenance plan,
page 92).
This document reflects the state-of-the-art of the product at the time of publication.

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ATTENTION
A list of the normative references and regulations according to which the charging system was
designed and constructed can be found in the declaration of conformity. When installing and
commissioning a charging system from Compleo Charging Solutions, nationally applicable standards
and regulations must also be observed.
NOTE
All standards, regulations, test intervals and the like mentioned in this document are valid in
Germany. If a charging system is set up in another country, equivalent documents with a national
reference must be used.

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1.3 Manufacturer and contact address
Compleo Charging Solutions AG
Oberste-Wilms-Straße 15a
44309 Dortmund, Germany
Tel.: [phone] - 777
Fax: [phone] - 790
e-mail address: [e-mail]
1.4 Conventions of presentation
For easy and quick understanding, different information in this manual is presented or highlighted as
follows:
•List without fixed order
•List (next item)
–Subitem
–Subitem
1. Handling instruction (step) 1
2. Handling instruction (step) 2
–Additional notes for the previous step
1 Position number in figures and legends
2 Consecutive position number
3 …
List/check point
List/next check point
Reference (example): See "chapter 6.5, page 27"
NOTE
A note contains application tips and useful information, but no warnings of hazards.

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1.5 Abbreviations
Abbreviation
Explanation
AC
Alternating Current
DC
Direct Current
EMC
Electromagnetic Compatibility
EVSEID
Electric Vehicle Supply Equipment ID
HMI
Human-Machine Interface
ID
Identification Number
IR
Infrared
kWh
Kilowatt hour
LCD
Liquid Crystal Display
LS
Charging system/charging station
MCB
Miniature Circuit Breaker
MessEG
Measuring and calibration law
MessEV
Measuring and calibration regulations
N/A
Not Available/Applicable
OCPP
Open Charge Point Protocol
PSU
Power Supply Unit
RCD
Residual Current Device
RDC-DD
Residual Direct Current-Detecting Device
RTC
Real-Time Clock
S/N
Serial number
SAM
Memory and display module
SPD
Surge Protective Devices
SW
Software
UV
Sub-distribution
VNB
Distribution system operator

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2Safety
In order to ensure operational safety of the charging equipment and to avoid serious injuries caused by
flashovers or short circuits, the following information and safety instructions for operating the unit
must be observed. Repair work on the unit must only be carried out by authorised specialist personnel.
The housing of the unit may only be opened by persons who have been properly instructed. The
following points therefore apply:
•Read and observe safety and warning instructions
•Read and follow instructions
2.1 Warnings
In this manual, warnings and notes are presented as follows.
DANGER
Indicates an imminent danger that will result in death or serious injury if not avoided. There is great
danger to life.
WARNING
Indicates a potentially hazardous situation which, if not avoided, could result in death or serious
injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate
injury.
ATTENTION
Indicates a potentially hazardous situation which, if not avoided, may result in property damage.
2.1.1 Sectional warnings
Sectional warnings refer to entire chapters, a section or several paragraphs within this manual.
Sectional warnings are presented as follows (example warning):
WARNING
Type and source of the danger.
Possible consequences if the danger is not observed.
•Measures to avoid the danger.
2.2 Intended use

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The charging system is intended exclusively for charging electric vehicles.
The charging system is suitable for public and semi-public areas and can be used indoors and
outdoors.
The charging system is intended exclusively for stationary installation.
Any use beyond this is considered improper use. The manufacturer is not liable for damages resulting
from this.
2.3 Foreseeable misuse
The use of the charging system as a power source for other power consumers is not in accordance
with its intended use and is considered misuse.
Only charging cables of type 2/ 20 A or only charging cables of type 2/ 32 A may be used on charging
systems equipped with a charging socket type 2. Charging cables that deviate from this are not
accepted by the systems.
Charging systems may only be connected to the power supply via a fixed and non-separable supply
line.
2.4 Safety instructions for the user
This charging system may only be used in the manner described in this manual. If the charging system is
used for other purposes, the operator may be endangered and the charging equipment may be
damaged. This manual must always be accessible. Note the following points:
•If no charging process is active, anchor any existing charging cables on the charging system in
the brackets provided or wrap them around the housing of the charging system.
•The distance between a charging system and a vehicle must not exceed 3 metres.
•The charging system may only be operated when completely closed. Do not remove covers
inside the charging system.
2.5 Personnel qualification
Qualified and trained electricians meet the following requirements:
•Knowledge of general and special safety and accident prevention regulations.
•Knowledge of the relevant electrical engineering regulations.
•Product-specific knowledge through appropriate training.
•Ability to identify hazards associated with electricity.
DANGER
Danger due to electric current
Touching live parts will result in electric shock with serious injury or death.
•Work on electrical components may only be carried out by a qualified electrician and in
accordance with electrical engineering rules.
•Ensure they are de-energised and take suitable protective measures.

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2.6 Dangers and residual risks
NOTE
Compleo charging systems as a whole do not contain SVHCs (Substances of Very High Concern) in a
concentration of more than 0.1 % (w/w), related to the individual charging station. However,
individual components may contain SVHCs in concentrations > 0.1 % (w/w).
•When the charging stations are used as intended, no SVHCs are released and there are no
risks to humans or the environment.
2.6.1 Electrical voltage
Dangerous electrical voltages may be present inside the housing of the charging system after the
housing has been opened. There is a danger to life if contact is made with live components. Serious
injury or death is the result.
•Work on electrical equipment may only be carried out by a qualified electrician and in
accordance with electrical engineering rules.
•Disconnect the charging system from the power supply.
•- The system has life-threatening DC voltages, which only disappear after five minutes after
switching off due to capacitor charges. A corresponding period of five minutes must elapse
before working on exposed parts.
2.6.2 Incorrect handling
•Pulling on the charging cable can lead to cable breakage and damage. Only pull the charging
cable out of the socket directly at the plug.
•The use of extension cables is not permitted. To avoid the risk of electric shock or cable fire,
only one charging cable may be used at a time to connect the electric vehicle and charging
system.
•A charging system whose charging cables are in contact with the ground involves a risk of
tripping or mechanical damage if run over. The operator of the charging system must implement
appropriate measures for cable routing and affix appropriate warnings.
WARNING
Risk of electric shock and fire due to the use of adapters!
Using adapters on the charging cable can cause serious injury and damage to property.
•Do not use any adapters on the charging cable!

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3Product description
The Compleo SOLO premiumline charging system described below is suitable for charging electric
vehicles indoors and outdoors with installation on a load-bearing wall or a pole.
Instructions, states and messages are indicated by means of status LEDs and/or displays.
3.1 Design
(1) Housing
(2) Colour display
(3) Charging interface, socket type 2, or
parking position for charging plug type 2
(4) Status display of the charging interfaces
(5) Meter MID/ SAM®
(6) Series label
(7) Near-field lighting (optional)
(8) RFID
The illustration shows a charging system of type
Compleo SOLO premiumline with AO2 socket or
fixed charging cable and charging plug type 2.
The equipment features are listed in the table
below.
The scope of delivery is shown in chapter 4
Transport, packaging and storage, page 19.
A complete overview of the technical data is
listed in chapter 3.3 Technical specifications,
page 16.
Fig. 1: Compleo SOLO
1
2
3
7
8
6
4
5

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Charging interfaces
•HC2 (fixed charging cable with charging
plug type 2)
HC2
or
•AO2 (socket type 2 with sliding cover)
AO2
Status displays and/or display
•Display
•Status LED
3-colour
Authentication
•RFID tag & RFID card
•Giro-E (optional)
•Remote authorisation (optional)
Surge protection (optional)
•Surge arrester
Documentation
•Operating instructions incl. associated
documents
Installation accessories
•Fastening set
•Installation material

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3.2 Series label
There is a serial label on the charging system. The following figure shows the arrangement of
information on a serial label:
Sample representation
The following information can be identified by means of the serial label:
(1) Name of the unit manufacturer
(2) Address, service number, website of the unit manufacturer
(3) Equipment features of the system manufacturer
(4) Material number or article number of the system
(5) Calendar week and year of manufacture
(6) Pictograms (manual, disposal)
(7) Serial number of the charging system
(8) Pictograms (safety information, protection class)
(9) QR code: Serial number of the charging system
(10) Metrology marking (year, conformity assessment body)
(11) Accuracy class of the measuring device according to EN 50470 and cos phi: permissible power
factor
(12) Number of the type examination certificate
(13) QR code: Article number of the unit manufacturer
(14) Protection type and protection class of the charging system
(15) Article number of the unit manufacturer
(16) Permitted ambient temperature
(17) Manufacturing standard
(18) Imin: Minimum current of the charging station
(19) Imax: Maximum current of the charging station
(20) Output: Voltage, frequency, max. current, power
(21) Input: Connections, voltage, frequency, max. input current
(22) Equipment features of the unit manufacturer

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3.3 Technical specifications
General information
Charging system
Compleo SOLO premiumline
Article number
A05Axxxxxx.xx
Equipment (version
abbreviation)
AV09/ AV10
Charging standard
Mode 3/ IEC 61851
Connections
Mains connection
Terminals
Max. connection cross-
section 1)
rigid: 10 mm²; flexible: 6 mm² (with and without ferrule)
Ethernet
LSA terminals/ RJ45 socket
Min. connection cross-section
26 AWG (LSA terminals)
Max. length
30 m
Ripple control receiver
Contacts for mains-supporting load control (not potential-free/not
galvanically isolated)
Max. connection cross-section
1.5 mm²
Max. length
30 m
Electrical characteristics
Mains voltage
230 V/ 400 V
Max. rated current
16 A
32 A
Article number
A11AExxxxx.11
A11AFxxxxx.11
A11AExxxxx.22
A11AFxxxxx.22
Mains frequency
50 Hz
Network form
TT/ TN
Protection class
II
Overvoltage category
III

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Charging voltage
400 V/ 3~
Max. charging capacity
11 kW
22 kW
Article number
A11AExxxxx.11
A11AExxxxx.22
Charging current
16 A/ 3~
32 A/ 3~
Article number
A11AExxxxx.11
A11AExxxxx.22
Charging interface(s)
1 x type 2 charging socket
1 x type 2 charging plug with
charging cable
Article number
A11AE11xxx.xx
A11AE12xxx.xx
Protective devices
MCB 2)
C20 A 3)
C40 A 3)
Article number
A11AExxxxx.11
A11AExxxxx.22
RCD
RCCB: 40 A/0,03 A, type A; RDC-DD: 6 mA
SPD
ÜS 2/3 - DIN EN 61643-11
Ambient conditions
Ambient temperature
-25 °C to +40 °C
Operating temperature (∅24
h)
≤ 35 °C
Storage temperature
-25 °C to +50 °C
Relative humidity
≤ 95 % (non-condensing)
Altitude
≤ 2000 m above sea level
Mechanical data
Dimensions (H x W x D)
663 x 253 x 148 mm
Housing
screwed; polycarbonate (PC); IK 08; DIN EN 61439-(1...7)
Protection type
IP54
Max. weight
8.0 kg
10.5 kg
Article number
A11AE11xxx.xx
A11AE12xxx.xx

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Communication interfaces
Data communication
TCP/IP
Data connection
LTE modem for mini SIM card
(frequency/ transmission power)
(800 MHz, 900 MHz, 1800 MHz, 2100 MHz, 2600 MHz/ 23.0 ±1 dBm)
Backend communication
OCPP: 1.6J, 2.0-ready
RFID standard
RFID Mini
(frequency/ transmission power)
(13.56 MHz/ 13.9 mW,11.4 dBm)
Legal regulations
2014/53/EU (Radio Equipment Directive)
2011/65/EU (RoHS Directive)
2001/95/EG (Directive on General Product Safety)
2012/19/EU (WEEE Directive)
(EU) 2019/1021 (EU-POP Ordinance)
(EU) 1907/2006 (REACH Regulation)
SVHC
EU no.
CAS no.
Lead (Pb)
231-100-4
7439-92-1
4,4'-isopropylidenediphenol
(bisphenol A; BPA)
201-245-8
80-05-7
1)
=
Use copper cable only
2)
=
Circuit breaker must be located in the sub-distribution upstream of the charging system
3)
=
according to IEC 60898-1, IEC 60947-2 or IEC 61009-1 (deviations possible due to country-specific
regulations)
4)
=
Residual current circuit breaker must be upstream of the charging system
5)
=
Surge protection must be provided upstream of the charging system, if required
6)
=
Only when equipped with surge protection device type 1/2/3 - DIN EN 61643-11

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4Transport, packaging and storage
4.1 Transport Inspection
Depending on the type and product scope of the charging system, it is delivered either upright or
horizontally in appropriate transport and protective packaging. Depending on the type of charging
system, air-cushioned protective films and/or cardboard boxes are used. The materials can also be
used as underlay during subsequent assembly.
1. After unpacking, thoroughly inspect the charging system for transport damage.
2. Compare the serial number of the charging system with that of the delivery documents to
exclude faulty deliveries.
3. Check delivery according to purchase and scope of delivery for completeness.
4. Proceed as follows in case of deviations or recognisable damages:
–Do not accept delivery or only accept it conditionally.
–Complaints must be reported immediately to the manufacturer in writing.
NOTE
We recommend to keep and reuse the original packaging for further transportation. Otherwise, the
packaging material must be disposed of in accordance with the applicable local regulations.
Scope of delivery:
(1) Housing cover
(2) Connection box
(3) Bottom shell
(4) Fixing material for wall mounting
(5) Fixing material for bottom shell and
housing cover
Fig. 2: Scope of delivery
3
1
2
4
5

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4.2 Storage conditions
The system should be stored in the same position that it was transported in. If this is not possible for
undetermined reasons, it should be stored in the installation position of the charging system.
•Ambient temperature for storage: -25 °C to +50 °C
•Permissible relative humidity: maximum 95 % (non-condensing)
•For intermediate storage, store the charging system in the original packaging