Compuprint 4247 Serial User manual

Compuprint 4247 Serial Matrix Printers
Compuprint 4247 Model X03 Printer:
Quick Setup Guide
MAN10293.00.00

ii Quick Setup Guide
Note:
Before using this information and the product it supports, read the information in “Notices” on page 45.
First edition (October 2011)
This edition applies to the Compuprint 4247 X03 printer and to all subsequent releases and modifications
until otherwise indicated in new edition.
Internet
Visit our home page: http://www.compuprint.com
You can send comments by e-mail to : [email protected] or by mail to:
Compuprint s.r.l.
Via Lombardore 282
10040 Leinì (Turin)
ITALY

Contents
Figures ...............v
Tables ...............vii
Safety and environmental notices . . . ix
Safety notices ..............ix
Danger hazard level ..........ix
Caution hazard level ..........ix
Attention notices.............ix
Safety precautions ............ix
Electrical safety ............x
Approved power cord and receptacle .....x
Electrical safety and portable power strip
receptacles ..............x
Connecting or disconnecting a communication
port, a teleport, or an attachment connector . . . xi
Servicing during an electrical storm .....xi
Setting up your printer ........1
Step 1 – Unpacking Your Printer........1
Locating Printer Parts ..........1
Choosing a suitable location ........3
Performing a power-receptacle safety-check . . . 4
Removing the Shipment Locks .......5
Installing the operator panel overlay .....5
Step 2 - Installing the Ribbon Cartridge .....6
Replacing the Ribbon Cartridge.......10
Step 3 – Installing the Controller Board .....11
Handling the Controller Board .......11
Inserting the Controller Board .......11
Step 4 – Starting the Printer .........14
Host Computer Connection ........14
Software Driver Selection.........15
Power Connection ...........15
Step 5 – Changing the Display Language (from
English) ...............17
Step 6 – Loading Fanfold Paper .......18
Printing Your First Document ........22
Configuring the Printer .........22
Installing the optional second tractor .....22
Removing the optional second tractor ....27
Maintenance ..............28
Cleaning the printer ..........28
Problem Solving .............29
Using status code and problem listings ....29
Status codes and recovery actions ......29
Problem list index ...........34
Clearing Forms Jams ..........41
Options................43
iii
Notices . . . . . . . . . . . . . . 44

iv Quick Setup Guide

Figures
1. Carton Contents ...........1
2. Printer Parts: Front and Rear View .....2
3. .................9
4. ................42
5. ................42
v

vi Quick Setup Guide

Tables
1. Forms buckle, twist, jam, or tractor holes tear 35
2. Forms do not feed past printhead .....35
3. Forms do not stack correctly .......35
4. Characters off registration........35
5. Unreadable characters .........36
6. Missing dots or irregular characters ....36
7. Ribbon smudging forms ........36
8. Printing is too light or partial characters print 36
9. Ribbon snagging, tearing, or not moving 36
10. Line-to-line horizontal misregistration....37
11. Printer doesn't print or prints wrong characters 37
12. Printer has no power .........37
13. Throughput of printer at half speed ....37
vii

viii Quick Setup Guide

Safety and environmental notices
Safety notices
There are two levels of safety notices: Danger and Cautions.
Danger hazard level
The word Danger indicates the presence of a hazard that has the potential of
causing death or serious personal injury.
DANGER notices are numbered <1-1>,<1-2>, and so forth where they appear in
the text of this manual..
Example of a Danger notice:
DANGER
<1-10> Hazardous voltages are present. Do not touch the pins or sockets of
the power receptacle.
Caution hazard level
The word Caution indicates the presence of a hazard that has the potential of
causing moderate or minor personal injury.
CAUTION notices are numbered <2-1>,<2-2>, and so forth where they appear in
the text of this manual.
Example of a Caution notice:
!CAUTION:
<2-22> Carefully follow all cleaning instructions, using only the materials and
solutions recommended.
Attention notices
The word Attention calls attention to the possibility of damage to a program,
device, system, or data.
Attention notices are not numbered.
Examples of an Attention notice:
Attention: The above openings must always be protected with their covers. Do
not touch inside and do not insert any object into these openings or into the gears.
Safety precautions
Never remove any printer cover except to install a printer accessory as expressly described
in this manual.
ix

The following areas of the printer should be covered for safety reasons:
Attention: The above openings must always be protected with their covers. Do
not touch inside and do not insert any object into these openings or into the gears.
Electrical safety
This printer is inspected and listed by recognized national testing laboratories,
such as Underwriters Laboratories, Inc. (UL) in the U.S.A. and Canadian Standards
Association (CSA) in Canada. Listing of a product by a national testing laboratory
indicates that the product is designed and manufactured in accordance with
national requirements intended to minimize safety hazards. This equipment meets
a very high standard of safety in design and manufacture. Remember, however,
that this product operates under conditions of high electrical potentials and heat
generation, both of which are functionally necessary.
Because the paper used in the printer can burn, you should take normal
precautions to prevent fire. These precautions include common-sense measures,
such as keeping potentially combustible materials (for example, curtains and
chemicals) away from the printer, providing adequate ventilation and cooling,
limiting unattended operation, and having trained personnel available and
assigned to the printer.
Approved power cord and receptacle
DANGER
<1-11> Your country may require an approved power cord and plug.
Ensure that you have the correct power cord and plug. Use this cord and
plug only with an approved, correctly-installed power receptacle.
Electrical safety and portable power strip receptacles
Extension cords
DANGER
DANGER<1-1> Do not use an extension power-cord.
xQuick Setup Guide

The customer must supply the correct electrical outlet which must meet the
requirements stated under “Printer Specifications” in the User's Guide.
Portable power strip receptacles (temporary power taps)
Portable power strip receptacles (referred to as “temporary power taps” by the
National Electrical Code) may be used if they are fully approved in the customer's
geographic location. It is the customer's responsibility to supply a fully approved
“temporary power tap”, if one is to be used.
Connecting or disconnecting a communication port, a
teleport, or an attachment connector
DANGER
<1-14> Switch off printer power and unplug the printer power cord before
connecting or disconnecting a communication port, a teleport, or other
attachment connector.
Servicing during an electrical storm
DANGER
<1-13> Do not connect or disconnect a communication port, a teleport, or
any other connector during an electrical storm.
Safety and environmental notices xi

xii Quick Setup Guide

Setting up your printer
To set up your printer, follow these steps.
Step 1 – Unpacking Your Printer
The following items are included in the carton:
__ vPrinter
__ vOne forms tractor (and optional second tractor)
__ vRibbon cartridge
__ vDocumentation and CD
__ vController Board (do not remove from protective package)
__ vOperator panel overlay
__ vPower cable
__ vCD Rom
Contact your point of purchase seller if any items are missing.
The Controller Board includes the printer software program (firmware) and the
interface connectors to the host system.
Locating Printer Parts
Refer to Figure 2 on page 2 to familiarize yourself with the printer.
Quick Setup Guide,
Safety Information Manual,
Statement of Limited Warranty
CD-Rom
Power Cable
Ribbon
Cartridge Operator Panel
Overlay
Optional
Second
Tractor
Cq700001
Controller
Board
Figure 1. Carton Contents
1

Figure 2. Printer Parts: Front and Rear View
2Quick Setup Guide

Choosing a suitable location
CAUTION:
The 4247 printer weighs 21 kg (46 lbs). Two persons are required to lift
it.
Consider the following points when you choose the location for your printer:
vThe distance between the printer and the host computer must not exceed the
length of the interface cable. The location must be sturdy, horizontal and stable
vYour printer must not be exposed to direct sunlight, extreme heat, cold, dust or
humidity (see “Printer Specifications” in the User's Guide you find on the
CD-Rom)
vYou need a power outlet compatible with the plug of the printer's power cord.
vFor best continuous forms stacking, the forms should be stacked on the floor or
on a surface below the base of the printer.
vFor successful forms parking, the input forms stack must always be lower than
the base of the printer.
There must be sufficient
clearances on all sides for easy
operation. The required space is
shown in the following figure:
80 cm
31.5 in.
20cm
7.9in
100cm
39.4in
20cm
7.9in
100cm
39.4in
Hc0i0005
Setting up your printer 3

Performing a power-receptacle safety-check
DANGER
<1-10> Hazardous voltages are present. Do not touch the pins or sockets of
the power receptacle.
For pluggable equipment, the socket-outlet shall be installed near the equipment
and shall be easily accessible.
“Portable power strip receptacles (temporary power taps)” on page xi, conforming
to all requirements, may be used.
A qualified electrician should perform all checks necessary to ensure safe
operation. These should include the following checks and any other required by
local regulations.
vCheck the AC voltage at all associated power receptacles (see “4247 Model X03
nominal AC input power requirements”).
vCheck the AC impedance to ground at all associated power receptacles.
Attention: If the voltages are not within the correct operating range, allow
correction before the equipment is plugged in and operated.
4247 Model X03 nominal AC input power requirements
Nominal Voltage Voltage Range Amps / Watts Phase / Hz
100–240 Vac 90–264 Vac 3.8–1.6 A Single phase /
50–60 Hz
4Quick Setup Guide

Removing the Shipment Locks
Open all the printer covers and make sure that you remove all the shipment locks
from the printer.
The following sections describe how to install the Operator Panel Overlay, the
ribbon cartridge, and the Controller Board.
Installing the operator panel overlay
1. Remove the protective film from the printer operator panel display.
2. Remove the paper backing from the back of the overlay.
3. Carefully align the overlay ensuring free movement of the operator panel keys.
4. Press the overlay in place starting at the bottom , and continue working
upwards until the overlay is pressed into place.
Setting up your printer 5

Step 2 - Installing the Ribbon Cartridge
We recommend that you use an approved ribbon cartridge. To install the ribbon
cartridge, follow these steps:
1. Remove the ribbon cartridge from the package. Locate the ribbon guide, snap
arm, ribbon advance knob, and the ribbon mounting pins.
To avoid damage to the ribbon, do not turn the winding knob in the wrong direction.
2. Turn the ribbon advance knob in the direction of the arrow to take up any
slack in the ribbon. If the ribbon does not move, contact your place of ribbon
purchase to replace the ribbon cartridge.
3. Open the top cover using the small handles on either side of the top cover.
6Quick Setup Guide

4. Slide the print head to the center of the printer.
5. Align the cartridge pins with the locking grooves on the left and right
cartridge supports.
6. Position the ribbon guide over the printhead, holding it perpendicular to the
print head.
C7Q02016
Setting up your printer 7

7. Turn the ribbon advance knob to take up any slack in the ribbon.
8. Position the snap arm with the small lever up onto the ribbon lift assembly.
Push the snap arm down onto the ribbon lift assembly until it snaps into
place.
9. Align the ribbon mounting pins on the left and right side of the ribbon
cartridge with the slots in the cartridge supports. Snap the ribbon cartridge
down into place.
HC0I0030
e61a2018
8Quick Setup Guide