Comrex STAC VIP User manual
Product Manual
Ver 1.0, July 18 2012
Ver 1.0, Sep 10 2013
CONTROL SURFACE
The Comrex (cs) is an accessory to the STAC-VIP mainframe hardware. The
. It also provides a handset that can be used to screen calls.
way the mainframe connects to its VoIP services. Because the CS connects to the mainframe over an
Ethernet cable on the port labeled . The power supply accepts universal AC mains input
via an IEC power cord.
Do not install the power adapter in-line with any other devices,
whether PoE capable or not. Please do not use the included PoE
power adapter for other PoE devices, as it may not conform
completely to PoE requirements of other devices. The PoE adapter
must sit between a network switch and the control surface — no
other routers or switches may be placed between the adapter and
the control surface.
can only be associated with one STAC-VIP mainframe, and
must be located on the same IP subnet as the mainframe. This means that no routers can exist between
the mainframe and the CS. The IP address used by the CS must be within the of the IP
will be displayed in blue.
Choose a control surface here and it will become associated with that mainframe.
1 - Used to answer and screen calls.
2
3
4
5
6
7
.
8
to put calls (SCREENER mode) or (STUDIO mode).
10
1
2
environments
3
4
5 - For future use
Note that the DIP switch is mounted upside-down, and that the “ON”
position (as shown in the legend) is actually toward the bottom of
the chassis.
1
switch ON then press the OFF
and press the
seconds.
2, 3
4 Boosts volume to the earpiece when turned ON
then tap the
5 If OFF, a SCREENER surface can drop ON,
a SCREENER surface has no control over calls that are .
6 If ON
7 If ON
8 OFF = STUDIOON = SCREENER
STUDIO and SCREENER. Note that
1 In STUDIO. In SCREENER
2 In STUDIO
.
In SCREENER.
If you only have one CS, STUDIO mode is the best choice.
MEANING
MEANING
Line answered on handset of this control surface
Line answered on other control surface
PULSE Red
MEANING
ON Yellow Line on unscreened
PULSE Yellow (fast) Line on
PULSE Yellow (slow) Line on , not top priority
PULSE Red Line but unlocked,
ON Red Line locked ,
PULSE Blue Line but unlocked,
ON Blue Line locked ,
MEANING
calls.
The # key (Send) must be pressed after the last digit is dialed. No call
is actually placed by the system until after the # key is pressed.
“send” command much like a mobile phone.
1 - A call has been answered and placed (either by an operator or
the ) but no screener has interfaced with the caller yet.
2 .
3 - A call has been screened and has been on
.
Calls that have been put
and
, which chooses whether
the CS is set for STUDIO or SCREENER mode. In STUDIO
SCREENER mode, the second row
mode where all lines on
indicated correctly.
Calls can only be put by control surfaces set for STUDIO mode.
Calls put to
will cause that call to be dropped. In order to
simultaneously, all calls must be “locked” before a new call in put .
.
call has been routed to (Red) or
(Blue).
*In VoIP, the concept of “Hybrids” isn’t really relevant, but we use it
for simplicity. Feel free to substitute “input and output channel” in
place of the word “Hybrid”.
or
, a SCREENER CS may or may not have the ability to drop calls
currently .
to normal, ready to take calls.
have been “locked” . This can be useful in an environment where you wish to maintain a “VIP”
state. It can be enabled
either by the mainframe web control interface, or via any control surface connected to the system.
handset and hold the
mode.
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