Fortinet FortiFone FON 80 Series User manual

FortiFone FON-x80 Series - User Guide
Version 3.0.3

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August 16, 2021
FortiFone FON-x80 Series 3.0.3 User Guide
26-303-684388-20210816

TABLEOFCONTENTS
Change log 5
Introduction 6
Phone features 6
Phone buttons 6
Programmable keys 7
Line (account on phone) 7
Extension appearance 8
Line appearance 8
Park appearance 8
Display layout 8
Title bar 9
Scroll list 10
Personalizing your phone 11
How to navigate through menus 11
Entering values with the dial pad and softkeys 11
Configuration overview 12
Status 12
General 12
Call handling 13
Network 13
Phone 13
Accessory 13
Account 13
History 14
Contact 14
Personal 14
Directory 14
Setting 15
General 15
Feature 17
Accessory 17
Programmable key 18
Network 19
IP Mode 19
LLDP 19
VLAN setting 19
Provisioning 20
Feature 20
Tool 21
App 21
Text message 22
Visual voicemail 22
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Using your phone 24
Receiving a call 24
Placing a call 24
Dialing an extension number 24
Dialing an outside number 24
Dialing a number from the History 25
Dialing a Contact 25
Call features 25
Redialing 25
Hold 25
Mute 26
Attended transfer 26
Blind transfer 26
3-party conference 26
Call waiting 26
DND 27
Text message 27
Voicemail 27
Ending a call 27
Troubleshooting 28
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Change log
Date Change description
2020-12-15 Initial release of the FortiFone FON-x80 Series User Guide.
2021-03-09 Editing changes.
Also updated History on page 14 for the All tab.
2021-08-16 Added links to videos in HTML version.
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Introduction
This user guide includes information about configuring and using your FON-x80 series IP phone.
This section contains the following topics:
lPhone features
lPhone buttons
lProgrammable keys
lDisplay layout
Phone features
lColor display
lDedicated feature keys
lProgrammable keys
lFull duplex speakerphone
l2x 10/100/1000 Mbps ports allow you to share the network connection with your computer
lPoE support eliminates the need for a power adapter
Phone buttons
Button Function
Navigation keys — used to navigate items within the History/Contact/Menu.
Hold — places and retrieves calls on hold.
Transfer — transfers calls to another extension or outside line.
Conference — creates a conference call with another extension or outside line.
Voicemail — accesses voicemail.
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Introduction
Button Function
Redial — places a call to the last number dialed.
Mute — toggles the microphone on and off.
Headset — toggles the headset on and off.
Speakerphone — toggles the speaker on and off.
Volume control — adjusts the volume of the handset/headset/speaker.
Home/Menu — accesses the menu of the phone where settings, features and
phone information are available. Press to return to the idle screen when in menu.
Programmable keys — can be configured for a variety of functions such as
appearances for extensions/park/lines. For more information about
programmable keys, see the FortiVoice Phone System Administration Guide.
Programmable keys
FON-x80 series phones with programmable keys can be configured to monitor extensions, lines and parking orbits. As
described in the following tables, the status can be easily and quickly determined through the color and pattern of the
LED on the programmable key:
Line (account on phone)
LED Description
Solid green Line is idle.
Slow flashing green Line is ringing.
Solid red Line is in use.
Slow flashing red Line is not registered with FortiVoice.
Solid yellow Do Not Disturb is enable on line.
Slow flashing yellow Line is on hold.
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Introduction
Extension appearance
LED Description
Solid green Extension is idle.
Slow flashing green Extension is ringing.
Solid red Extension is in use.
Solid yellow Do Not Disturb is enabled on extension.
Slow flashing yellow Extension has a call on hold.
Line appearance
LED Description
Solid green Line is idle.
Slow flashing green Line is ringing.
Solid red Line is in use.
Slow flashing yellow Line is on hold.
Park appearance
LED Description
Solid green Park orbit is empty.
Slow flashing yellow Call waiting for pickup in park orbit.
Display layout
The display is designed to keep the user informed. The idle screen displays the extension name and number, time and
date, as well as various status icons and notifications.
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Introduction
Title bar
The title bar displays status information, such as the extension display name and notifications for the phone status. The
following table details the status icons that may be seen:
Icon Description
Bluetooth audio mode
Network disconnected
Call Forward enabled
Auto Answer enabled
Bluetooth headset connected
Keypad locked
Handset audio mode
Speaker audio mode
Headset audio mode
Mute enabled
Ringer audio disabled
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Introduction
Scroll list
The scroll list displays the programmable key labels as well as call information and various notifications. The following
table details the notification icons that may be seen:
Icon Description
Missed call – the phone received a call that was not answered.
Voicemail – indicates a new voicemail message is available.
Message – indicates a new text message is available.
Do not disturb – indicates do not disturb is enabled on phone.
Using the navigation keys while on the idle screen allows for any notifications to be selected. By selecting a notification
and pressing the OK navigation key, the phone will display the associated screen (for example: select the missed call
notification and press OK, the phone will display the History > Missed screen).
The bottom line shows choices associated with the four context-sensitive softkeys located just below the display.
Softkey Function
History Accesses call history stored on the phone.
Contact Accesses contacts stored on the phone as well as the company directory.
DND Toggles Do Not Disturb on and off.
Menu Accesses the phone menu.
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