Hubbell GAI-TRONICS 210-700BH User manual

Pub. 42004-445L
G A I - T R O N I C S ®
A H U B B E L L C O M P A N Y
Rugged VoIP Handset Telephones
TA B L E O F CO N T E N T S
GAI-Tronics Corporation 3030 Kutztown Road Reading, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Confidentiality Notice.....................................................................................................................1
Product Overview............................................................................................................................1
Features and Functions ..........................................................................................................................2
System Requirements and Limitations.................................................................................................2
Tips for VoIP Subscribers......................................................................................................................2
Operation.........................................................................................................................................2
Place a Call..............................................................................................................................................2
Receive a Call ..........................................................................................................................................3
Handset Receiver Volume Control........................................................................................................3
Monitor and Report Telephone Status..................................................................................................3
Status Indication.....................................................................................................................................3
Power ....................................................................................................................................................3
Heartbeat...............................................................................................................................................3
EACT....................................................................................................................................................3
Installation ......................................................................................................................................4
Safety Guidelines.....................................................................................................................................4
Security Hardware..................................................................................................................................4
Conduit Installation Details (Applicable to Models 246-700 and 256-700)........................................4
Models 210-700BH and 210-700BHAC.................................................................................................5
Model 226-700.........................................................................................................................................7
Model 246-700.........................................................................................................................................9
Model 256-700.......................................................................................................................................11
Model 276-700.......................................................................................................................................13
Models 276-702BH and 276-702BHAC...............................................................................................15
Flush Mount Installation..................................................................................................................... 15
Surface-Mount Installation using the No. 238-003 Enclosure............................................................17
Field Wiring..................................................................................................................................17
Recommended Cabling.........................................................................................................................17
Power......................................................................................................................................................18
Power-Over-Ethernet..........................................................................................................................18
Local Power........................................................................................................................................18
Ground (For Models 210-700BH/-700BHAC, 226-700, 276-700/-702BH/-702BHAC Only)..........19
Network..................................................................................................................................................19

Table of Contents Pub. 42004-445L
GAI-Tronics Corporation 3030 Kutztown Road Reading, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Auxiliary I/O..........................................................................................................................................19
Inputs...................................................................................................................................................19
Outputs................................................................................................................................................20
Programming ................................................................................................................................20
VoIP PCBA Setup.................................................................................................................................20
VoIP PCBA Initial Network Configuration .......................................................................................20
VoIP Telephone Input Contacts..........................................................................................................21
VoIP Telephone Output Contacts .......................................................................................................21
Maximum (Handset Receiver) Level Remote Control ......................................................................21
Maintenance..................................................................................................................................21
General Information.............................................................................................................................21
Preventive Maintenance for Model 276-700/-702BH/-702BHAC.....................................................21
Cleaning..............................................................................................................................................22
Prevention...........................................................................................................................................22
Service....................................................................................................................................................22
Troubleshooting....................................................................................................................................22
Replacement Parts and Accessories.............................................................................................23
Specifications ................................................................................................................................24
Power......................................................................................................................................................24
Network..................................................................................................................................................24
Handset Audio.......................................................................................................................................25
Inputs .....................................................................................................................................................25
Outputs ..................................................................................................................................................25
Indicators...............................................................................................................................................25
Mechanical.............................................................................................................................................25
Approvals.......................................................................................................................................27
FCC Notice....................................................................................................................................27

Pub. 42004-445L
G A I - T R O N I C S ®
A H U B B E L L C O M P A N Y
Rugged VoIP Handset Telephones
GAI-Tronics Corporation 3030 Kutztown Road Reading, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Confidentiality Notice
This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third
party.
Product Overview
GAI-Tronics’ rugged VoIP handset telephones are designed for connection to a 10/100 BaseT Ethernet
network. These telephones operate from Power-over-Ethernet (PoE) or an external power source. These
VoIP telephones provide direct point-to-point communications between personnel throughout a facility
over an existing LAN.
The following VoIP Telephones are detailed in this manual:
Table 1. Model Chart
Model
Description
210-700BH
Surface-mount VoIP Behavioral Health Telephone with Keypad with 12-inch
armored cord handset.
210-700BHAC
Surface-mount VoIP Behavioral Health Telephone with Keypad and 15-inch
armored cord handset.
226-700
Tough VoIP Telephone with Keypad, weather and vandal-resistant, sand-cast
aluminum enclosure with a spring-loaded door and handset with 15-inch armored
cord handset.
246-700
Rugged Indoor VoIP Telephone with Keypad, engineered plastic enclosure and
handset with Hytrel®coiled cord (6-foot extended).
256-700
Rugged Weatherproof VoIP Telephone with Keypad, weatherproof, engineered
plastic enclosure with door and handset with Hytrel®coiled cord (6-foot extended).
276-700
Flush-panel VoIP Telephone with Keypad, heavy-gauge brushed stainless steel
front panel and handset with 29-inch armored cord handset.
276-702BH
Flush-panel VoIP Behavioral Health Telephone with Keypad, heavy gauge
stainless steel front panel with 12-inch armored cord handset.
276-702BHAC
Flush-panel VoIP Behavioral Health Telephone with Keypad, heavy gauge
stainless steel front panel with 15-inch armored cord handset.

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Features and Functions
The VoIP telephones covered in this manual include the following features:
•SIP compatible (RFC3261)
•weather and/or vandal-resistant
•real-time alarm reporting via email, syslog, or TMA software
•PoE (Power-over-Ethernet) compatible
•configurable via web page, serial link, or download
•four auxiliary inputs, two dry-contact outputs
System Requirements and Limitations
These VoIP telephones require Power-over-Ethernet (PoE) or a local 24–48 V dc power source for
operation. Two VoIP telephones can be connected in a peer-to-peer configuration without the need for a
LAN. A 10/100 BaseT Ethernet network with a SIP (Session Initiation Protocol) server is required for
systems containing three or more VoIP telephones. Conferences are limited by the customer’s LAN
media capabilities and the services available at each end point.
Tips for VoIP Subscribers
For existing and new subscriptions to an interconnected VoIP service provider, the following points
should be addressed:
•Provide accurate physical address information to the VoIP service provider to ensure that emergency
services can quickly be dispatched to the location.
•Be familiar with the VoIP service provider’s procedures for updating the address and promptly update
address information in the event of a change.
•Have a clear understanding of any limitations of the local 911 service.
•Be aware that VoIP telephone services may not work if the power is out or the Internet connection is
down. Consider installing a backup power supply, maintaining a traditional telephone line, or having
a wireless telephone as a backup.
•For questions about interconnected VoIP and 911, or VoIP in general, see
http://www.fcc.gov/cgb/consumerfacts/voip.html.
Operation
Place a Call
To place a call:
1. Lift the handset from the cradle to take the telephone off-hook.
2. Wait for the dial tone.
3. The handset receiver volume is controlled by pressing the volume control pushbutton.
4. Use the keypad to dial the desired number.
5. The call is terminated by placing handset back in the cradle, the receiving caller hangs up, the defined
timeout of the call duration is exceeded, or via the SIP server.

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Receive a Call
When a VoIP telephone is called, the telephone’s ringer will sound until the handset is removed from the
cradle (taken off-hook) and a conversation can take place.
Handset Receiver Volume Control
A push-button switch is provided on the front panel for adjustment of the handset receiver volume. When
pressed, it decreases the volume gain from 20 dB to 12 dB, to 0 dB, and back up to 20 dB of the original
signal. After the end of each call the signal level is automatically set to 20 dB.
Monitor and Report Telephone Status
Each telephone can recognize and generate several hardware and configuration fault condition alarms.
These alarms can be signaled to a remote site using three methods:
•syslog output over TCP
•SMTP mail message
•TMA (Telephone Management Application) software (purchased separately)
Available alarms:
•handset integrity loop (if applicable)
•configuration error
•cold reset (power cycle)
•warm reset (internal command)
•keypad error (if applicable)
•key hook (off hook status, if applicable)
•register fail
•audio path test (microphone test)
Status Indication
Power
The power LED located on the VoIP PCBA illuminates when power is applied to the telephone (see
Figure 18).
Heartbeat
The heartbeat LED located on the VoIP PCBA will flash once communication over the LAN is
established (see Figure 18).
EACT
The EACT LED located on the VoIP PCBA turns ON when the VoIP PCBA is connected to an Ethernet
device and flashes when data is being transmitted (see Figure 18).

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Installation
WARNING
—This product can contain hazardous voltages. Always remove power to this
station and any associated equipment before beginning any installation.
CAUTION
—Do not install this equipment in areas other than those indicated on the approval
listing in the Approvals section of this manual. Such installation may cause a
safety hazard and consequent injury or property damage.
Install equipment without modification and according to all applicable local and national electrical codes.
Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local
codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in
accordance with the NEC.
Safety Guidelines
When installing any GAI-Tronics equipment, please adhere to the following guidelines to ensure the
safety of all personnel:
•Do not install wiring during a lightning storm.
•Electrostatic Discharge (ESD) Protection: GAI-Tronics’ VoIP telephones may have an earth
ground terminal provision. Connect this terminal to ground in accordance with all local safety
regulations and the NEC (National Electrical Code). Grounding must be ensured for safe and stable
communications. Do not use long and coiled ground wires. Trim ground wires to the required
length. Use a star configuration whenever possible. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system. A Cat5 data-line lightning
surge protector is recommended for telephones subject to any electrostatic discharge (e.g. lightning).
•Do not install jacks in wet locations unless the jack is specifically designed for wet locations.
Security Hardware
Models 210-700BH/-700BHAC, 226-700 and 276-700/-702BH/-702BHAC are vandal-resistant. The
front panel of these telephones is attached to its enclosure with security screws. A GAI-Tronics Model
233-001 Security Screwdriver or Torx T-25 security head tip (sold separately) is recommended for
installing the security screws. The front panels of Model 246-700 and 256-700 telephones are attached
with standard Phillips head screws.
Conduit Installation Details (Applicable to Models 246-700 and 256-
700)
GAI-Tronics recommends installing cabling in conduit to protect against accidental damage and
vandalism (see Figure 1 and Figure 2). The following points are strongly recommended to prevent
moisture from entering the enclosure:
•Conduit should enter the enclosure from the bottom.
•If entered from the top, the conduit must be internally sealed to prevent moisture ingress.
•Sealed fittings should be installed at all cable entry points.
•Silicone sealant or equivalent must be applied around and inside all conduit entries.

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Figure 1. Model 246-700 & 256-700—Bottom
entry conduit installation details
Figure 2. Model 246-700 & 256-700—Top entry
conduit installation details—
(NOT RECOMMENDED)
Models 210-700BH and 210-700BHAC
Figure 3. Models 210-700BH/-700BHAC VoIP Behavioral Telephones Outline and Mounting Detail

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1. Use a GAI-Tronics No. 233-001
security screwdriver to remove
the four tamper-resistant cover
panel screws (See Figure 4).
2. Remove the front cover assembly
and set it aside to expose the four
mounting holes on the mounting
panel.
3. Position the rear mounting panel
on the mounting surface and
fasten with four #10-32 screws
(customer supplied).
4. Two 1-inch diameter entry holes
are provided on the mounting
panel for cable entry (see Figure
3). Pull the Ethernet cable
through one of the two holes and
install the cable (see the Field
Wiring section).
5. Connect all peripheral devices (see the
Auxiliary I/O section).
6. Replace the front cover assembly and
fasten using the four security screws
removed in Step 1.
7. Tighten the four screws using a GAI-
Tronics No. 233-001 Security
Screwdriver.
8. Verify operation by calling to and from
another telephone.
9. Verify operation of peripheral
equipment.
Figure 5. Models 210-700BH/-700BHAC Internal View
Figure 4. Models 210-700BH/-700BHAC Front Cover Removal

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Model 226-700
1. Remove the eight security screws
from the front panel using a GAI-
Tronics No. 233-001 security
screwdriver or equivalent.
2. Remove the front panel and set it
aside.
3. Determine the hole pattern to be
used for mounting (see Figure 8).
• There are eight mounting holes
in the back of the enclosure in
two four-hole patterns.
• For best results, use the
7.875 × 4.0-inch hole pattern
for mounting to a wall (outside
pattern).
• Use the 5.25 × 4.0-inch hole
pattern when using the No. 232-
001 Pole Mounting Kit (inside
pattern).
4. Insert the four provided hole plugs
in the unused holes.
5. Position the enclosure on the mounting surface and
secure it with four fasteners.
• The holes in the telephone enclosure accept 3/8-
inch screws or bolts.
• The Model 232-001 Pole Mounting Kit includes
four 3/8-16 × 1-inch shoulder bolts with Teflon
seal washers.
NOTE: Use only the round head, hexagon head, or
pan head screws that are provided. Do not
use screws designed to be countersunk for
mounting the enclosure.
6. Install a conduit fitting in one of the 1/2-inch NPT
conduit entries located at the top and bottom of the
unit.
The bottom location is preferred (See Figure 7).
7. Insert the conduit into the fitting.
8. Plug the unused access hole with the provided
3/8-inch Allen drive plug.
NOTE: Use silicone sealant or equivalent around
and inside all conduit entries.
9. Pull the Ethernet cable through the conduit and
install the cable(see the Field Wiring section).
Figure 6. Model 226-700 VoIP Telephone
w/ spring loaded door in the open position
Figure 7. Model 226-700 Outline

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10. Connect peripheral devices (see the Auxiliary I/O section).
11. Seal the conduit entry point(s).
NOTE: Use silicone sealant or equivalent around and inside all conduit entries.
12. Perform the initial programming of the telephone (see the Programming section).
13. Verify telephone operation by calling to and from another telephone.
14. Verify the operation of peripheral equipment.
15. Replace the front panel assembly and secure it using the eight front-panel security screws.
16. Torque the screws to 10–12 in⋅lb (1.1–1.4 N∙m).
Figure 8. Model 226-700 Mounting Detail

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Model 246-700
1. Remove the four screws from the front
panel.
2. Remove the front panel and set it aside.
3. Mount the enclosure to the wall using
either four ¼-20 machine screws with
washers and nuts or four #14 wood
screws of the appropriate length,
depending on the mounting surface.
There are four mounting holes in the rear
enclosure. (see Figure 10)
4. Drill a hole for the type of bushing to be
used.
5. Pull the Ethernet cable through the
bushing and install the cable (see the
Field Wiring section).
6. Seal the cable entry point.
NOTE: Use silicone sealant or
equivalent around and inside all
cable/conduit entries.
7. Connect any desired peripheral devices (see the Auxiliary I/O section).
8. Perform the initial programming of the telephone (see the Programming section).
9. Verify telephone operation by calling to and from another telephone.
10. Test the operation of peripheral equipment.
11. Replace the front panel assembly.
12. Secure the front panel using the four front-panel screws.
13. Torque the screws to 10–12 in⋅lb (1.1–1.4 N∙m).
Figure 9. Model 246-700 VoIP Telephone

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Figure 10. Model 246-700 Mounting Detail

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Model 256-700
1. Open the front door and remove the
four outer screws from the mid-section.
2. Carefully pull the enclosure apart until
encountering a slight resistance on the
left side.
3. Pull on the left side of the enclosure
until the hinge plugs pull loose to
separate the front and rear halves.
4. Set the front half of the enclosure aside.
5. Mount the enclosure on the wall using
four ¼-20 machine screws with nuts
and washers or #14 wood screws of the
appropriate length for the mounting
surface.
There are four mounting holes in the
rear enclosure.
6. Drill a hole for the type of bushing to
be used.
7. Reinsert the hinge pins to attach the front half of the enclosure.
8. Insert the Ethernet cable through the gland bushing and install the cable (see the Field Wiring
section).
NOTE: Conduit may be used in place of the provided gland bushing. The conduit entrance must be
sealed after the cable is installed.
NOTE: Use silicone sealant or equivalent around and inside all conduit entries.
9. Connect peripheral devices (see the Auxiliary I/O section).
10. Perform the initial programming of the telephone (see the Programming section).
11. Verify telephone operation by calling to and from another telephone.
12. Test the operation of peripheral equipment.
13. Close the mid-section and torque the four screws to 10–12 in⋅lb (1.1–1.4 N∙m).
Figure 11. Model 256-700 VoIP Telephone
(Front door open)

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Figure 12. Model 256-700 Mounting Detail

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Model 276-700
Figure 13. Model 276-700 Outline Drawing
1. Remove the six tamper-resistant screws securing the backbox to the telephone.
2. Flush-mount and GAI-Tronics Model 234 Communication Station Installations:
Mount the backbox to the structure using appropriate hardware (see Figure 14 for the cutout
dimensions).
Surface-mount installations using a GAI-Tronics 236-00x Series or 238-001 Surface-Mount
Enclosure:
Install the surface-mount enclosure following the instructions included with the enclosure.
The front panel assembly mounts directly to the enclosure (the back box is not required.)
3. Remove a tapered plug from one of the cable entry holes in the backbox.
4. Install a cable fitting and pull the cabling into the backbox.
NOTE: Installation of a (customer-supplied) surge suppressor on the Ethernet cable and the power
line (if used) is recommended for outdoor installations.
NOTE: Use silicone sealant or equivalent around and inside all conduit entries.
5. Terminate all wires (see the Field Wiring section).
6. Connect all peripheral devices (see the Auxiliary I/O section).
7. Perform the initial programming of the telephone (see the Programming section).
8. Verify telephone operation by calling to and from another telephone.
9. Test the operation of peripheral equipment.
10. Attach the telephone’s front panel to the mounting flanges of the back box using the six supplied
#10-32 security screws and washers.

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11. Torque the screws to 10–12 in⋅lb (1.1–1.4 N∙m).
Figure 14. Model 276-700 Mounting Detail

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Models 276-702BH and 276-702BHAC
NOTE: See the cutout and support framing detail for installation planning (see Figure 17).
Figure 15. Models 276-702BH/-702BHAC Behavioral Health Telephone Outline Diagram
Flush Mount Installation
1. Remove the four screws securing the dust cover to the back of the telephone and remove the dust
cover.
2. Remove the tapered plug(s) from the cable entry holes and feed all cabling into the dust cover (see
Figure 16).
3. Terminate all wires (see the Field Wiring section).
4. Connect peripheral I/O devices (see the Auxiliary I/O section).
5. Reinstall the dust cover on the back of the telephone and secure it with the four screws removed in
step one.
6. Perform the initial programming of the telephone (see the Programming section).
7. Verify telephone operation by calling to and from another telephone.
8. Test the operation of peripheral equipment.
9. Attach the front panel assembly to the mounting surface using the six supplied #10 thread-cutting
security screws.

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Figure 16. Models 276-702BH/-702BHAC Dust Cover Detail
Figure 17. Cutout and Framing Support Detail for Models 276-702BH/-702BHAC

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Surface-Mount Installation using the No. 238-003 Enclosure
The Model 238-003 enclosure includes rear and bottom access holes for cable entry. Utilize the rear
access hole(s) for a completely hidden installation or the bottom access hole(s) for conduit installation.
NOTE:The dust cover included with the Model 276-702BH and 276-702BHAC telephones is not
required for use with the Model 238-003 Surface-Mount Enclosure and must be removed.
1. Remove and discard the rear dustcover from the telephone.
2. Install the Model 238-003 Enclosure following the instructions included with the enclosure.
3. Pull all field wiring into the enclosure.
4. Terminate all wiring to the telephone (see the Field Wiring section).
5. Attach the telephone’s front panel to the mounting flanges of the Model 238-003 Surface-Mount
Enclosure.
NOTE:Use the six #10-32 security machine screws supplied with the surface-mount enclosure along
with the flat black washers included with the telephone. Do not use the thread-cutting screws
supplied with the telephone in the Model 238-003 enclosure’s tapped holes. A Model 233-
001 Security Screwdriver (sold separately) is required for installing the security screws.
Recommended torque is 10–12 in∙lb.
Field Wiring
Install all connections after pulling the field wiring into the rear enclosure (see Table 2 for recommended
conductor sizes and Figure 18 for wiring details).
NOTE:Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1),
and local codes for the specific requirements regarding your installation. Install all equipment without
modification and according to the local and national codes. Class 2 circuit wiring must be performed in
accordance with NEC 725.55.
Recommended Cabling
Table 2. Recommended Cabling
Cable Use
Size and Type
LAN
Cat5 or Cat5e cable with RJ45 connectors
Power
Two-conductor, No. 22 AWG is typical
Inputs
Two-conductor, No. 22 AWG is typical
Output contacts
Two-conductor, No. 18 AWG is typical

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Figure 18. VoIP Telephone PCB Assembly
Power
Power-Over-Ethernet
Connect power to the system as indicated in your PoE equipment manual.
Local Power
When PoE is not available, a separate, isolated 24–48 V dc power supply is required. A removable
terminal block P5 is provided for connection of local power to the telephone (see Table 3 for the wiring
terminations and Figure 18 for the location of P5
1. Connect the positive conductor to the (+) terminal of P5.
2. Connect the negative conductor to the (−) terminal of P5.