
Verifying Installation (Windows 3.1
Version)
You use a program in the ROCKETPT directory to test
the RocketPort installation.
1. Insert the loopback plug into Port 0 of the
interface box or connector (depending on the
controller style).
2. Run the RCKTWCOM.EXE program from the
Program Manager.
3. From the Ports menu, select the <Open Port>
option.
4. Select the first COM port for the first controller
(usually COM3).
5. From the Ports menu, select <Data Send>.
You should see data running across the window
indicating that the controller is functioning
properly.
Note: If you want to check for specific signals, see the
Events option under the menu item. To adjust the
baud rate to read the results in the window, select
the Line option under the Settings menu item.
6. Select the <Close> or <Exit> option to discontinue
the test.
Verifying the Installation (WFWG311
Version)
You use a program in the ROCKETPT directory to test
the RocketPort installation.
1. Insert the loopback plug into Port 0 of the
interface box or connector (depending on the
controller style).
If using an RJ style connector, Quadcable, or
Octacable, you will need a gender adapter to run
this test.
2. Run the WCOM.EXE program from the Program
Manager.
3. From the Ports menu, select the <Open Port>
option.
4. Select the first COM port for the first controller
(usually COM3).
Note: You can only test up to COM9 using this program.
5. From the Ports menu, select <Data Send>.
You should see data running across the window
indicating that the controller is functioning
properly.
Note: If you want to check for specific signals, see the
Events option under the menu item. To adjust the
baud rate to read the results in the window, select
the Line option under the Settings menu item.
6. Select the <Close> or <Exit> option to discontinue
the test.
Resolving Installation Problems
If installation fails or you are trying to resolve a
problem, you should try the following before calling
the Comtrol technical support line:
•Check the signals between your peripherals and
the interface box, Octacable, or standard RJ-style
cable to verify that they match (if applicable).
•Check to make sure the cables are connected
properly.
•Check to see if the DIP switch is set to the desired
address on ISA controllers.
•Reseat the controller in the slot.
•Make sure that the expansion slot screw was
replaced after inserting the controller.
Placing a Support Call
Before you place a technical support call to Comtrol,
please make sure that you have the following
information.
After you have gathered this information, contact
Comtrol using one of the following methods.
Corporate Headquarters:
WEB site: www.comtrol.com
FAX: (612) 631-8117
Phone: (612) 631-7654
BBS (for driver updates): (612) 631-8310
Note: The BBS supports modem speeds up to 28.8Kbps with
8 bits, and no parity.
FTP site (for driver updates): ftp://ftp.comtrol.com
Comtrol Europe:
BBS: +44 (0) 1869 243687
Note: TheBBS supportsmodem speedsupto14.4 Kbps
with 8 bits and no parity.
FAX: +44 (0) 1869 323211
Phone: +44 (0) 1869 323220
Comtrol has a staff of hardware and software
engineers, technicians, and managers available for
help.
First Edition, July 19, 1996
Copyright © 1996. Comtrol Corporation.
All Rights Reserved.
Comtrol Corporation makes no representations or
warrantieswith regardto thecontents of this reference
card or to the suitability of the Comtrol controllers for
any particular purpose.
Comtrol is a trademark of Comtrol Corporation.
The Comtrol logo is a registered trademark of Control
Systems, Inc.
RocketPort is a registered trademark of Comtrol
Corporation.
Windows is a trademark of Microsoft Corporation.
Item Your System Information
Interface type
I/O address selections
Operating system
type and release
Device driver release
number (displayed
during sign-on)
PC make, model, and
speed
List other devices in
the PC and their
addresses