Concordia Integra 1 User manual

User Guide
INTEGRA 1

Table of Contents
Important Safety Information .........................1
The INTEGRA 1 System.......................................2
The INTEGRA 1 System Components .....................3
1.Touch Pad..............................................3
2.Product Outlet ........................................3
3.Power Switch..........................................3
4.Drain Tray and Grate...............................3
5.On-Board Refrigeration Unit......................3
6.Service Switch........................................3
7.Bean Hopper ..........................................3
8.Grounds Bin ...........................................3
Using the Espresso System ..............................4
Starting System if Display Reads: MACHINE IS
OFF .............................................................4
Touch Pad........................................................5
Touch Pad Description....................................5
Pouring Drinks ..................................................7
Product Outlet...............................................7
Machine Software Overview.............................9
Software Programming Menu ...............................9
Accessing the Programming Menu....................9
Scrolling in the Menu......................................9
Accessing a Sub-Category...............................9
Changing a Value ..........................................9
Exiting a Sub-Category...................................9
Exiting the Main Menu....................................9
Check Grand Total Drink Statistics .................10
Detailed Total Drink Statistics........................10
Detailed Daily Drink Statistics........................10
Software ........................................................11
Programming Menu Informational Screens ......11
Categories..................................................11
Service Switch ................................................13
The Service Switch in the SERVICE position.....13
The Service Switch in the RUN position...........13
The Service Switch and Cleaning the Machine..13
Beans and the Bean Hopper...........................14
Storing Espresso Roast Beans ...........................14
Bean Hopper...................................................14
Directions for Filling Bean Hopper ..................14
The Hopper Stopper .........................................15
Using the Hopper Stopper.............................15
Removing a Bean Hopper..............................15
Milk and the Milk System ...............................16
Refrigeration Unit.............................................16
Placing Milk in the Machine ...........................16
Checking Refrigeration Unit Temperature........17

Flavor and the Flavor System.........................18
Flavor Storage.................................................18
Replacing Empty Flavor Boxes ...........................18
To remove connector ...................................18
To replace syrup/sauce box...........................19
Chocolate Sauce.........Error! Bookmark not defined.
Flavor Warming CircuitError! Bookmark not
defined.
Cleaning and Maintenance .............................20
Cleaning ........................................................21
Cleaning Timers ..........................................21
Auto-Rinse Cycle .........................................21
Daily Cleaning Procedures.................................22
Clean the Milk System..................................22
Clean the Brew Group ..................................22
Empty Grounds Bin......................................22
Clean Drain Grate and Drain Tray ..................23
Clean Exterior Surfaces ................................23
Clean Interior of Refrigeration Unit.................24
Refill Consumables.......................................24
Clean Milk Dispenser Nozzle..........................24
Monthly Cleaning Procedures.............................24
Check Air Filter............................................24
Removing the Air Filter.................................24
Clean the Bean Hopper.................................24
Replacing Upper Piston O-Ring...........................25
Preventive Maintenance ....................................28
Ordering Cleaning and Replacement Items............29
Operational Messages....................................30
Error Messages ..............................................32
Troubleshooting.............................................33
FAQ................................................................35

Customer Service [phone] 1
Important Safety Information
The safety of you and your customers is important to
Concordia. The INTEGRA 1 dispenses hot liquids and steam.
Please follow all safety precautions outlined in this manual, in
order to reduce the risk of electric shock, burns, and/or injury
to persons or property.
Machine Operation
Do not use the machine for anything other than its
specific intended purpose.
Close supervision is required anytime the machine is
used near children.
Machine must be installed in a safe and stable location
and in accordance with Concordia’s installation
requirements.
Do not attempt to override safety interlocks.
Do not operate the machine with unauthorized parts or
attachments. Improper use may cause fire, electrical
shock, hazard, or injury.
WARNING: Use of unauthorized parts or attachments
will nullify the machine warranty.
Hot Surfaces and Liquids
Care must be taken around the machine, as hot liquids
and steam are produced and dispensed. Serious burns
can occur.
Do not touch hot surfaces or parts.
Electrical
To protect against electrical hazards, do not immerse
the power cord, plugs, or machine in water or any other
liquid.
Turn the power switch to “OFF” when the machine will
not be used for an extended period.
Do not operate the machine with an improper or
damaged power cord or plug, or after the machine has
been damaged in any manner.

2 Customer Service [phone]
The INTEGRA 1 System
The INTEGRA 1 includes a Concordia espresso machine. The
espresso system grinds fresh whole beans, brews fresh
espresso, steams fresh milk, and delivers a perfect, freshly
brewed, gourmet espresso beverage.
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Customer Service [phone] 3
The INTEGRA 1 System Components
1. Touch Pad
SHOWN IN TOP PHOTO. The touch pad provides a user-
friendly interface for selecting and pouring beverages.
2. Product Outlet
SHOWN IN TOP PHOTO. The product outlet is where
drinks and hot water are dispensed.
3. Power Switch
Located behind the left front door of the machine.
4. Drain Tray and Grate
The drain tray and grate direct excess liquid to the
drain.
5. On-Board Refrigeration Unit
The on-board refrigeration unit holds one milk container
(one gallon or up to 4-liters).
6. Service Switch
The service switch is used to alternate between RUN
MODE and SERVICE MODE, and is located behind the
left door below the gauges.
7. Bean Hopper
Located on top of the machine, the bean hopper has two
compartments. Each compartment holds fresh, whole
espresso roast beans.
8. Grounds Bin
The grounds bin holds the used espresso grounds. The
EMPTY GRNDS BIN message will appear on the display
every 35 drinks.

4 Customer Service [phone]
Using the Espresso System
The power switch is located on the panel behind the
refrigeration unit door.
1. Press the power switch to the ON position to start the
machine.
2. Close the door. Machine will not warm up if the door is
open.
3. The display will read:
CALIBRATING
WAIT WARMING UP
Machine warm-up takes approximately 20-30 minutes. During
warm-up, the machine is heating the water, generating steam,
and calibrating the brew group.
WARNING: Wait at least 10 seconds between turning the
machine off and back on again. Quickly flipping the power
switch on and off can blow a fuse within the machine and/or
result in machine malfunction.
Starting System if Display Reads: MACHINE IS OFF
If the power switch is on and the display reads MACHINE IS
OFF, you are unable to pour drinks. In this mode, only the
refrigeration unit is functioning.
To start the machine, press and hold the PROGRAM button. A
tone will sound; when the tone stops, release the PROGRAM
button.

Customer Service [phone] 5
Touch Pad
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Touch Pad Description
1. OPTIONS
THESE BUTTONS DETERMINE OPTIONS FOR DRINKS.
DECAF
Decaffeinated beans will be used when pouring the
selected espresso-based drink.
EXTRA SHOT
An extra shot of espresso is added to the selected
espresso-based drink.
LARGE CUP
The drink poured will be 12oz/360mL.
COLD DRINK
The drink will be poured using cold milk.
2. DRINKS
THESE BUTTONS DETERMINE WHICH TYPE OF DRINK WILL BE
POURED.
LATTE
Latte is poured.
CAPPUCCINO
Cappuccino is poured.
BREWED COFFEE
Brewed coffee is poured.

6 Customer Service [phone]
ESPRESSO
Espresso is poured.
HOT CHOCOLATE
Hot chocolate is poured.
MOCHA
Mocha is poured.
3. ADDITIONAL OPTIONS
ADD MILK
Will pour milk.
HOT WATER
Will pour hot water.
4. CANCEL BUTTON
CANCEL
Will clear current selection(s) or stop the pouring of a
drink.
5. CLEAN BUTTON
AFTER PRESSING THE CLEAN BUTTON, SELECT THE CLEANING
OPTION NEEDED. THE SERVICE SWITCH MUST BE IN THE
CLEAN MODE FOR THIS FUNCTION. SEE THE CLEANING CARD
INCLUDED WITH THE MACHINE FOR FULL CLEANING
PROCEDURES.
6. PROGRAM BUTTON
FOR COMPLETE PROGRAMMING AND SOFTWARE MENU
NAVIGATION INSTRUCTIONS, SEE PAGE 9
MENU SCROLL UP ARROW
Scroll up in menu and submenu categories
MENU SCROLL DOWN ARROW
Scroll down in menu and submenu categories
INCREASE VALUE ARROW
Increase value in submenu category
DECREASE VALUE ARROW
Decrease value in submenu category
PROGRAM BUTTON
Press once for GRAND TOTAL drink statistics
Press 3 times to access main programming menu
7. LCD
THE BLUE SCREEN PROVIDES MESSAGING ABOUT THE STATE
OF THE ESPRESSO MACHINE.

Customer Service [phone] 7
Pouring Drinks
Product Outlet
Drinks are dispensed at the product outlet. Before selecting a
drink, the customer places their selected cup directly under the
product outlet.
drink, the customer places their selected cup directly under the
product outlet.
1. Place Cup Under Product Outlet1. Place Cup Under Product Outlet
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2. Select Drink Options2. Select Drink Options
DecafDecaf
Extra ShotExtra Shot
Large CupLarge Cup
Cold DrinkCold Drink
3. Select Drink3. Select Drink
LatteLatte
CappuccinoCappuccino
Brewed CoffeeBrewed Coffee
EspressoEspresso
Hot ChocolateHot Chocolate
MochaMocha
To stop a drinkTo stop a drink
Press the CANCEL button to interrupt the dispensing of a
beverage.
Press the CANCEL button to interrupt the dispensing of a
beverage.

8 Customer Service [phone]
Sample Drinks
LATTE
TO SELECT A REGULAR LATTE:
Press the LATTE button
TO SELECT A LARGE LATTE:
Press the LARGE CUP button
Press the LATTE button
MOCHA
TO SELECT A LARGE MOCHA:
Press the LARGE CUP button
Press the MOCHA button
Drink Variations
Make it Decaf
Decaf simply means the drink will be made with decaffeinated
espresso beans.
TO SELECT: Press the DECAF button
Press desired DRINK and OPTION button(s)

Customer Service [phone] 9
Machine Software Overview
Software Programming Menu
Accessing the Programming Menu
Press the PROGRAM button three times, slowly. You should
hear a tone after each press.
The display will change from SELECT DRINK to SELECT
CATEGORY.
Scrolling in the Menu
Press the SCROLL DOWN arrow to scroll forward.
Press the SCROLL UP arrow to scroll in reverse.
CLEAN
PROGRAM
INCREASE VALUE
DECREASE VALUE
PROGRAM BUTTON
MENU SCROLL DOWN
MENU SCROLL UP
Accessing a Sub-Category
With the desired category appearing in the display, press the
PROGRAM button once to enter the sub-category.
CLEAN
PROGRAM
TEMP SETTING
STEAM
244°C
CATEGORY
SUB-CATEGORY
VALUE
While in the sub-category, the main menu category moves to
the top line of the display, the sub-category appears on the
middle line, and the current value appears on the lower line of
the display.
Changing a Value
Press the INCREASE VALUE arrow to increase the value.
Press the DECREASE VALUE arrow to decrease the value.
Exiting a Sub-Category
Press the PROGRAM button once.
Main menu category will appear in the middle of the display.
Exiting the Main Menu
From any main menu category, press any drink button once.
Display will read: SELECT DRINK

10 Customer Service [phone]
Check Grand Total Drink Statistics
•Press the PROGRAM button once
•The drink GRAND TOTAL appears in the display
•Display will automatically return to SELECT DRINK
after a few seconds
Detailed Total Drink Statistics
•Press the PROGRAM button three times (press slowly,
you should hear a tone after each press)
•SELECT CATEGORY will appear in the display
•Scroll to the sub-category TOTAL DRINK COUNTS
•Press the PROGRAM button
•Press the SCROLL UP arrow to scroll through the
statistics
To Exit
•Press the PROGRAM button once
OR
•Press any DRINK button
Detailed Daily Drink Statistics
Daily statistics are reset after a brew group clean is completed.
•Press the PROGRAM button three times (press slowly,
you will hear a beep after each press)
•SELECT CATEGORY will appear in the display
•Scroll to the sub-category DAILY DRINK COUNTS
•Press the PROGRAM button
•Press the SCROLL UP arrow to scroll through the
statistics
To Exit
•Press the PROGRAM button once
•Press any DRINK button

Customer Service [phone] 11
Software
Below is a list of INTEGRA 1 software categories. For
information and instructions on adjusting these settings, please
contact Customer Service for assistance.
Programming Menu Informational Screens
•GRAND TOTAL
Will display the total number of drinks dispensed.
•PART NUMBER
Will display the part number (version) of the installed
software.
Categories
•TOTAL DRINK COUNTS
Displays the total number of drinks poured since CPU board
installation. This number is reset only when a new CPU
board is installed.
•DAILY DRINK COUNTS
Displays the total number of drinks poured, by drink type,
since the last brew clean.
•TIME & DATE
Contains settings for the internal clock and the automatic
start feature.
•CHK TEMPERATURES
Displays water, refrigerator, and steam temperatures.
•SET TEMPERATURES
Change steam, water and refrigerator settings.
•COFFEE PWDR DOSE
Changes the amount of ground coffee delivered into the
brew chamber.
•SHOT SELECT
Determines the quantity of espresso shots per drink.
•WATER VOLUME
Changes water volume for espresso extraction, brewed
coffee, and hot water button settings.
•MILK TIMINGS
Change milk timings for all drinks, milk buttons.

12 Customer Service [phone]
•SYRUP TIMINGS
Displays the flavor dosage of drinks, in seconds of pour
time.
•DRINK PRICES
Displays the prices for each drink.
•SPECIAL FEATURES
This category enables or disables the following features:
vending, grounds bin, decaf, hot water button, or steamed
milk button.
•MISCELLANEOUS
Display current software version, load defaults, and reset
the Preventive Maintenance (PM) counter.
•TEST ROUTINES
Used for service diagnostic testing; each component of the
machine can be run independently.

Customer Service [phone] 13
Service Switch
Located behind the left door and below the water and steam
gauges, the service switch is used to place the unit in either
SERVICE or RUN mode.
The Service Switch in the SERVICE position
•The machine will beep and the display will read
SERVICE KEY
•Cleaning and programming buttons are enabled
The Service Switch in the RUN position
•Normal operating position
•Cleaning and programming buttons are disabled
The Service Switch and Cleaning the Machine
During cleaning, the service switch must be in the SERVICE
position.
1. Open the left door
2. Push the service switch to the SERVICE position
3. Follow the cleaning instructions outlined on the supplied
cleaning instruction card
4. Once cleaning is complete, push the service switch back
to SERVICE position

14 Customer Service [phone]
Beans and the Bean Hopper
The INTEGRA 1 is configured to deliver both regular and
decaffeinated espresso beverages.
Whole espresso roast beans are placed in the bean hopper
compartments, which are gravity fed to the grinders. Always
use fresh, whole espresso roast beans to ensure a quality
beverage.
WARNING: Never place espresso roast beans in the grinder
using your hand(s).
WARNING: Do not place ground coffee, or other foreign
materials, in the bean hopper.
Storing Espresso Roast Beans
Espresso roast beans are typically sealed in airtight packaging
by the roaster. Once the bag has been opened, the freshness of
the beans will begin to decrease.
NOTE: Do not store espresso roast beans in a freezer.
Bean Hopper
The large bean hopper compartment (right side) holds
approximately 3lbs/1.5kg of regular beans, and the small bean
hopper compartment (left side) holds approximately 2lbs/1kg of
decaffeinated beans.
The bean hopper must be placed on the machine with the large
bean hopper compartment on the right side, or the hopper will
not properly feed beans into the machine.
Directions for Filling Bean Hopper
1. Remove the hopper lid
2. Pour the beans into the hopper compartments
3. Replace the hopper lid
NOTE: If it is necessary to remove the bean hopper, insert
both hopper stoppers first. Be sure to remove the hopper
stoppers when finished.
DO Use fresh, whole, espresso roast beans.
DO NOT Place ground coffee into the bean hopper.
DO NOT Place foreign materials in the bean hopper.
DO NOT Feed beans into the grinder by hand.